Holiday Inn Club Vacations Royal Haciendas All Inclusive
161 $US
/nuit
Moyenne pour septembre
Prix pour Holiday Inn Club Vacations Royal Haciendas All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
161 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Holiday Inn Club Vacations Royal Haciendas All Inclusive, les prix par nuit s'élèvent en moyenne à 153 $US pendant le mois le moins cher (octobre) et à 516 $US pendant le mois le plus cher (décembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 355 $US |
| février | 474 $US |
| mars | 284 $US |
| avril | 239 $US |
| mai | 212 $US |
| juin | 206 $US |
| juillet | 244 $US |
| août | 187 $US |
| septembre | 161 $US |
| octobre | 153 $US |
| novembre | 206 $US |
| décembre | 516 $US |
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sept. · 161 $US
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Le plus cher : décembre (env. 516 $US)
Le moins cher : octobre (env. 153 $US)
À propos de cet établissement
Laissez place à la détente en rejoignant les 3 piscines extérieures de l'hébergement et en profitant des nombreuses infrastructures de loisirs qui incluent un centre de fitness. Cette villa propose également l'accès Wi-Fi à Internet gratuit...
Équipements
Laissez place à la détente en rejoignant les 3 piscines extérieures de l'hébergement et en profitant des nombreuses infrastructures de loisirs qui incluent un centre de fitness. Cette villa propose également l'accès Wi-Fi à Internet gratuit et un service de conciergerie.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et une consigne à bagages. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'hébergement.
Repas
L'hébergement vous invite à rejoindre son bar à la plage pour une petite pause bien méritée.
Chambres
Vous vous sentirez comme chez vous dans cette villa bénéficiant de la climatisation où vous profiiterez d'un bain à remous privé et d'une TV connectée. Vous profiterez d'une cuisine dotée d'un grand réfrigérateur/congélateur, un four et d'une plaque de cuisson. L'accès Wi-Fi à Internet gratuit ravira les accros aux réseaux sociaux tandis que les chaînes par câble promettent des soirées divertissantes. Pour votre confort, vous trouverez sur place un coffre-fort et un coin salon séparé et profiterez d'un téléphone qui vous permettra de passer des appels locaux gratuits.
Emplacement
En choisissant cette villa, vous profiterez d'un séjour à Playa del Carmen (Corasol), à moins de 15 minutes en voiture de Rue commerçante Quinta Avenida et Plage principale de Playa del Carmen. Cette villa au bord de la plage se trouve à 14,2 km de Plage de Maroma et à 17,2 km de Parc à thème Xplor.
À proximité
Playa Xcalacoco(0.8 miles)
Chun-Zumbul (site de plongée)(1.1 miles)
Club de golf de Gran Coyote(1.1 miles)
Plage de Punta Esmeralda(1.2 miles)
Plage Playa 88(1.5 miles)
Plage Avenida Colosio(1.7 miles)
Église Guadalupe(1.8 miles)
Plage Coco(2.1 miles)
Plaza 28 de Julio(2.3 miles)
Super Chedraui Selecto Avenida 10(2.4 miles)
Rue commerçante Quinta Avenida(2.4 miles)
Mario Villanueva Madrid(2.5 miles)
Centre commercial Quinta Alegría Shopping Mall(2.7 miles)
Mamitas Beach Club(2.8 miles)
Rue du Cœur(2.8 miles)
Aéroport international Cozumel (CZM)(26.1 miles)
Aéroport international de Cancún (CUN)(32.6 miles)
Aéroport international de Tulum (TQO)(71.3 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Emplacement
Km. 289+10, Carr. Cancun-Tulum, Corasol, Playa del Carmen, Solidaridad, Quintana Roo, Mexique
Playa Xcalacoco (0.8 miles)
Chun-Zumbul (site de plongée) (1.1 miles)
Club de golf de Gran Coyote (1.1 miles)
Plage de Punta Esmeralda (1.2 miles)
Plage Playa 88 (1.5 miles)
Plage Avenida Colosio (1.7 miles)
Options de chambre
4
One-Bedroom Suite Beachfront
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Simples
Couchages 4
881 ft²
BalconClimatisationCuisineCoffre-fort
2
Standard Room
Détails de la chambre
2 Lits Doubles
Couchages 2
451 ft²
BalconClimatisationKitchenetteCoffre-fort
4
Junior Suite with Ocean View
Détails de la chambre
2 Lits Doubles
Couchages 2
451 ft²
BalconClimatisationKitchenetteCoffre-fort
14
2 Bedroom Suite Ocean View
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles
Couchages 6
1613 ft²
BalconClimatisationCuisineKitchenette
2
Premium Room
Détails de la chambre
1 Très Grand Lit Double
et 2 Canapés-Lits
Couchages 4
881 ft²
BalconClimatisationCuisineCoffre-fort
3
Junior Suite Beachfront
Détails de la chambre
2 Lits Doubles
Couchages 2
451 ft²
BalconClimatisationKitchenetteCoffre-fort
3
One-Bedroom Suite with Ocean View
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Simples
Couchages 4
881 ft²
BalconClimatisationCuisineCoffre-fort
1
Two-Bedroom Suite Beachfront
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles
Couchages 6
1613 ft²
BalconClimatisationCuisineKitchenette
Avis des voyageurs sur Holiday Inn Club Vacations Royal Haciendas All Inclusive
8.6
Fabuleux
Basé sur 313 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
28%
Familles
58%
Groupes
12%
Solo
1%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Les avis concernant The Royal Haciendas Resort & Spa décrivent un établissement très propre et familial, doté de grandes piscines et de suites spacieuses, contrastant avec une plage fortement érodée, souvent impraticable pour la baignade, et des limitations occasionnelles concernant l'entretien ou l'accès.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Les avis concernant The Royal Haciendas Resort & Spa décrivent un établissement très propre et familial, doté de grandes piscines et de suites spacieuses, contrastant avec une plage fortement érodée, souvent impraticable pour la baignade, et des limitations occasionnelles concernant l'entretien ou l'accès.
Le service est largement salué pour son amabilité, mais de nombreux clients signalent une insistance constante concernant les programmes de multipropriété, une priorité donnée aux membres pour les réservations, et parfois un service d'étage ou un enregistrement lents. L'offre culinaire est mitigée : les restaurants spécialisés impressionnent souvent, tandis que les buffets et les options au bord de la piscine semblent limités et les réservations pour le dîner sont fréquemment difficiles à obtenir. Attendez-vous à un séjour détendu, axé sur la piscine, avec des soirées paisibles plutôt qu'un complexe hôtelier axé sur la plage ou la vie nocturne animée.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Des installations bien entretenues avec de nombreuses grandes piscines, des aires pour enfants, un spa, une salle de sport et des courts de sport sont des atouts. La plage est gravement érodée et souvent impraticable, les bars ferment tôt et il y a peu d'animation nocturne sur place.
Avis de voyageur à ce sujet
10
Gopal
20 nov. 2025
·
A séjourné 7 nuits
There could have been more bars outside, near the pools. Also, Mexican Pesos were not accepted at the in-hotel store, which was frustrating.
There could have been more bars outside, near the pools. Also, Mexican Pesos were not accepted at the in-hotel store, which was frustrating.
10
Johanna
29 nov. 2025
·
A séjourné 5 nuits
Everything was great. Room service, daily activities, courteous and friendly staff. We are planning to come here again next year. We had great interactions with Josh, Charlie, Rafael, and Miguel.
Everything was great. Room service, daily activities, courteous and friendly staff. We are planning to come here again next year. We had great interactions with Josh, Charlie, Rafael, and Miguel.
10
Rosaleen Moira Craniey
19 avr. 2025
·
A séjourné 4 nuits
So clean and the staff so friendly and hard working! Service is quick around the pool and at the restaurants. Cleaning staff is amazing and detail oriented. Everyone so pleasant and really make you feel welcome. Pools are plenty and clean. Gym is fantastic and also clean with welcoming friendly staff. The beach is beautiful! Sunrise incredible to watch from the white powdery sand. Bring swim shoes to get past the rocky entrance to the water! The personal concierge we had wasn’t great and fell through on promises made, so we did our own work to call for room stock and restaurant/town transportation reservations. Whatever. Would love to return and do highly recommend!
So clean and the staff so friendly and hard working! Service is quick around the pool and at the restaurants. Cleaning staff is amazing and detail oriented. Everyone so pleasant and really make you feel welcome. Pools are plenty and clean. Gym is fantastic and also clean with welcoming friendly staff. The beach is beautiful! Sunrise incredible to watch from the white powdery sand. Bring swim shoes to get past the rocky entrance to the water! The personal concierge we had wasn’t great and fell through on promises made, so we did our own work to call for room stock and restaurant/town transportation reservations. Whatever. Would love to return and do highly recommend!
6
Kip
18 avr. 2025
·
A séjourné 7 nuits
This hotel is a time share so you have to give you room number all the time for everything. Bar opens from 11AM to 11pm. The hole place shuts down real early
This hotel is a time share so you have to give you room number all the time for everything. Bar opens from 11AM to 11pm. The hole place shuts down real early
10
Cynthia
11 août 2025
·
A séjourné 4 nuits
This is the second time we stay on the property. Great food, drinks and staff. The rooms are very clean and comfortable. They cleaned the beach daily. Leo makes the best drinks make sure you visit him at the pool swim up bar. We will definitely be back.
This is the second time we stay on the property. Great food, drinks and staff. The rooms are very clean and comfortable. They cleaned the beach daily. Leo makes the best drinks make sure you visit him at the pool swim up bar. We will definitely be back.
10
Kristopher Thomas
27 oct. 2025
·
A séjourné 7 nuits
Laid back, great service, very relaxing stay. Spa staff was great! Service pool side and at the restaurants and bars was also excellent. Rosy at the front desk was very helpful. We will be back
Laid back, great service, very relaxing stay. Spa staff was great! Service pool side and at the restaurants and bars was also excellent. Rosy at the front desk was very helpful. We will be back
8
Wilfredo
22 oct. 2025
·
A séjourné 3 nuits
Very good drinking options and hot tub clean and peaceful
Very good drinking options and hot tub clean and peaceful
10
Kimberly
16 févr. 2025
·
A séjourné 7 nuits
Not as many restaurants as other all inclusive we have stayed at BUT the food was very good at the restaurants you needed reservations at. Sad to not have much of a beach but they are working on it.
Not as many restaurants as other all inclusive we have stayed at BUT the food was very good at the restaurants you needed reservations at. Sad to not have much of a beach but they are working on it.
10
Dorian Beatrice
4 mars 2025
·
A séjourné 10 nuits
The resort seems very thoughtfully designed, with most rooms having a view of the ocean. The grounds are beautiful and impeccably maintained. Service was the best I've experienced anywhere in Mexico, and our rooms were very clean. Added bonus - 4 great pickleball courts and two tennis courts, and a gym with good commercial equipment. Two members of our group had significant dietary allergies, and the chefs would confer with them and create dishes they could have, beautifully presented, and always with a smile. Highly recommend this resort.
The resort seems very thoughtfully designed, with most rooms having a view of the ocean. The grounds are beautiful and impeccably maintained. Service was the best I've experienced anywhere in Mexico, and our rooms were very clean. Added bonus - 4 great pickleball courts and two tennis courts, and a gym with good commercial equipment. Two members of our group had significant dietary allergies, and the chefs would confer with them and create dishes they could have, beautifully presented, and always with a smile. Highly recommend this resort.
10
Abgar
11 juil. 2025
·
A séjourné 5 nuits
The hotel is beautiful and quite expansive. The staff is very attentive and all the accommodations are excellent. Some of the restaurants require reservations, but it's definitely worth it. Kinoko restaurant was fun, the food was wonderful and the experience was worth the reservation. This is a timeshare hotel, so they will try to sell you on a presentation. But you receive a gift for your time and it's up to you if you want to purchase the timeshare, which many did. We enjoyed the spa services and received swedish massage for our time. It was an amazing 6 days and I would definitely go back. My only issue was the beach because it felt so small of an area compared to how large the property was.
The hotel is beautiful and quite expansive. The staff is very attentive and all the accommodations are excellent. Some of the restaurants require reservations, but it's definitely worth it. Kinoko restaurant was fun, the food was wonderful and the experience was worth the reservation. This is a timeshare hotel, so they will try to sell you on a presentation. But you receive a gift for your time and it's up to you if you want to purchase the timeshare, which many did. We enjoyed the spa services and received swedish massage for our time. It was an amazing 6 days and I would definitely go back. My only issue was the beach because it felt so small of an area compared to how large the property was.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis soulignent systématiquement la propreté des chambres et l'entretien minutieux des espaces extérieurs ; le service de ménage est généralement attentif. Quelques signalements font état de problèmes mineurs tels que des fourmis, des odeurs ou de la poussière dans les bouches d'aération.
Avis de voyageur à ce sujet
10
Jose
25 juil. 2025
·
A séjourné 4 nuits
Honestly I had an amazing stay here at Royal Haciendas. The staffs attention to detail is impeccable! All my needs were met and quite frankly please do not hesitate to book here! Everything was extremely clean and I absolutely loved the coffee and restaurant options! Will comeback again!
Honestly I had an amazing stay here at Royal Haciendas. The staffs attention to detail is impeccable! All my needs were met and quite frankly please do not hesitate to book here! Everything was extremely clean and I absolutely loved the coffee and restaurant options! Will comeback again!
10
Kelly
27 juil. 2025
·
A séjourné 6 nuits
The property is excellent in every aspect.
The property is excellent in every aspect.
10
Hilary
22 avr. 2025
·
The property was immaculate. Staff was friendly and helpful
The property was immaculate. Staff was friendly and helpful
10
Rosaleen Moira Craniey
19 avr. 2025
·
A séjourné 4 nuits
So clean and the staff so friendly and hard working! Service is quick around the pool and at the restaurants. Cleaning staff is amazing and detail oriented. Everyone so pleasant and really make you feel welcome. Pools are plenty and clean. Gym is fantastic and also clean with welcoming friendly staff. The beach is beautiful! Sunrise incredible to watch from the white powdery sand. Bring swim shoes to get past the rocky entrance to the water! The personal concierge we had wasn’t great and fell through on promises made, so we did our own work to call for room stock and restaurant/town transportation reservations. Whatever. Would love to return and do highly recommend!
So clean and the staff so friendly and hard working! Service is quick around the pool and at the restaurants. Cleaning staff is amazing and detail oriented. Everyone so pleasant and really make you feel welcome. Pools are plenty and clean. Gym is fantastic and also clean with welcoming friendly staff. The beach is beautiful! Sunrise incredible to watch from the white powdery sand. Bring swim shoes to get past the rocky entrance to the water! The personal concierge we had wasn’t great and fell through on promises made, so we did our own work to call for room stock and restaurant/town transportation reservations. Whatever. Would love to return and do highly recommend!
8
Salvatore
19 févr. 2025
·
A séjourné 5 nuits
The hotel/resort was immaculate and well maintained.
The hotel/resort was immaculate and well maintained.
10
Niveen
23 nov. 2025
·
A séjourné 6 nuits
Clean rooms, great food and wonderful staff.
Clean rooms, great food and wonderful staff.
10
Cynthia
11 août 2025
·
A séjourné 4 nuits
This is the second time we stay on the property. Great food, drinks and staff. The rooms are very clean and comfortable. They cleaned the beach daily. Leo makes the best drinks make sure you visit him at the pool swim up bar. We will definitely be back.
This is the second time we stay on the property. Great food, drinks and staff. The rooms are very clean and comfortable. They cleaned the beach daily. Leo makes the best drinks make sure you visit him at the pool swim up bar. We will definitely be back.
8
John
23 nov. 2025
·
A séjourné 7 nuits
Clean rooms and entire resort was very clean
Clean rooms and entire resort was very clean
8
Wissam
9 août 2025
·
A séjourné 6 nuits
Great family resort with clean and safe environment!
Great family resort with clean and safe environment!
10
LAURIE
22 oct. 2025
·
A séjourné 7 nuits
Beautiful well kept Resort with great staff!
Beautiful well kept Resort with great staff!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les suites de style condo, dotées d'une cuisine et de lits Murphy, conviennent aux familles, et beaucoup disposent d'un balcon ou d'un jacuzzi. Les lits peuvent être fermes, certains problèmes de bruit ou d'entretien surviennent et des changements de chambre ou des erreurs concernant la vue frustrent parfois les clients qui ne sont pas membres.
Avis de voyageur à ce sujet
6
Alla
9 nov. 2025
·
A séjourné 7 nuits
Hotel is good, but there are two things that I’d like to mention here for ppl who is planning to book this hotel. First beach is NOT good, it’s a rocky beach with big palm roots under water. It’s impossible to go into the water. Second it's very loud when someone walks through the corridors, pushing carts, food service, pretty much you can hear everything. I was there with my 19 months old baby, and she would wake up all the time during her day nap from that, or at night too. Sounds from the corridor were too loud.
Hotel is good, but there are two things that I’d like to mention here for ppl who is planning to book this hotel. First beach is NOT good, it’s a rocky beach with big palm roots under water. It’s impossible to go into the water. Second it's very loud when someone walks through the corridors, pushing carts, food service, pretty much you can hear everything. I was there with my 19 months old baby, and she would wake up all the time during her day nap from that, or at night too. Sounds from the corridor were too loud.
8
Vladimir Martinez
17 juil. 2025
·
A séjourné 7 nuits
El hotel en general está muy bueno. Las habitaciones son muy cómodas, la comida excelente ya que cuentan con un menú muy variado. Personal amable. Lo único q no nos gustó fue la playa que no está en buenas condiciones.
El hotel en general está muy bueno. Las habitaciones son muy cómodas, la comida excelente ya que cuentan con un menú muy variado. Personal amable. Lo único q no nos gustó fue la playa que no está en buenas condiciones.
8
Chad
6 août 2025
·
A séjourné 4 nuits
Our room was spacious and convenient, we had a suite with a private bedroom and a jacuzzi on our balcony. The resort was clean and very large but it did need some maintenance. The resort is quite outdated, the infinity pool had pool tiles coming off that would sink to the bottom of the pool and a few buildings need some fresh paint. The majority of the staff were excellent like our concierge, Eugenia. She made things convenient for us and made herself accessible. Samuel, a pool waiter from Pool 1, provided us with excellent service. The pool/beach activities were fun and the shows were great. My husband and I did find it odd that the swim up bar pool bartenders all seemed to be in sour moods. Most of them would not greet us and stayed completely silent while they served us, although we speak fluent Spanish. Our first experience at the swim up bar was with Xochitel. I ordered a Bahama mama from her for my husband which she made with vodka. I assumed she had a previous order as Bahama Mamas are not made with vodka. She then handed me the drink and I asked her if she made it with rum, assuming I was confused. She confirmed she made it with vodka and I asked her to remake it with rum. She responded that I never asked for rum. I told her she was right but that Bahama mamas are not made with vodka. She proceeded to remake it and began scoffing at our interaction with her coworkers very obviously. We had a good time overall but there are much nicer resorts in the area.
Our room was spacious and convenient, we had a suite with a private bedroom and a jacuzzi on our balcony. The resort was clean and very large but it did need some maintenance. The resort is quite outdated, the infinity pool had pool tiles coming off that would sink to the bottom of the pool and a few buildings need some fresh paint. The majority of the staff were excellent like our concierge, Eugenia. She made things convenient for us and made herself accessible. Samuel, a pool waiter from Pool 1, provided us with excellent service. The pool/beach activities were fun and the shows were great. My husband and I did find it odd that the swim up bar pool bartenders all seemed to be in sour moods. Most of them would not greet us and stayed completely silent while they served us, although we speak fluent Spanish. Our first experience at the swim up bar was with Xochitel. I ordered a Bahama mama from her for my husband which she made with vodka. I assumed she had a previous order as Bahama Mamas are not made with vodka. She then handed me the drink and I asked her if she made it with rum, assuming I was confused. She confirmed she made it with vodka and I asked her to remake it with rum. She responded that I never asked for rum. I told her she was right but that Bahama mamas are not made with vodka. She proceeded to remake it and began scoffing at our interaction with her coworkers very obviously. We had a good time overall but there are much nicer resorts in the area.
8
Christopher Daniel
17 août 2025
·
A séjourné 6 nuits
Made us switch rooms after 1 day. New room….. shower sprayed in every direction. Safe was not working . We were not happy. We stayed in the oceanfront room ,payed a lot of money . When staff was informed shower was malfunctioning and safe did not work at all, NOTHING was done!! This was our 5 th year staying … nightly buffet went way down hill… 5 yrs ago I gave this resort 5 stars,this year maybe 2 1/2 .. will not be back
Made us switch rooms after 1 day. New room….. shower sprayed in every direction. Safe was not working . We were not happy. We stayed in the oceanfront room ,payed a lot of money . When staff was informed shower was malfunctioning and safe did not work at all, NOTHING was done!! This was our 5 th year staying … nightly buffet went way down hill… 5 yrs ago I gave this resort 5 stars,this year maybe 2 1/2 .. will not be back
8
Caponier
21 juil. 2025
·
A séjourné 4 nuits
Staff is very friendly and they are quick to take care of any concern. Qe were supposed to get an oceanview room, however, it was a partial view. Friday evening Olivia contacted me to move us to 4th floor to a premium room with a full view. The move would've takwn place on Friday. Because of our plans for an early tour on Friday and departing early Monday morning I told her we would stay where we were. Our stay was only for 4 nights, so it wasn't worth the trouble to move. They had offered to move us, but we felt it wasn't worth the trouble.
Staff is very friendly and they are quick to take care of any concern. Qe were supposed to get an oceanview room, however, it was a partial view. Friday evening Olivia contacted me to move us to 4th floor to a premium room with a full view. The move would've takwn place on Friday. Because of our plans for an early tour on Friday and departing early Monday morning I told her we would stay where we were. Our stay was only for 4 nights, so it wasn't worth the trouble to move. They had offered to move us, but we felt it wasn't worth the trouble.
8
Idalys
3 sept. 2025
·
A séjourné 6 nuits
The hotel has large and comfortable rooms, room service is amazing, staff personnel super kind and helpful, they have a very good transportation and tours agency: Thomas More, really reliable. The Front desk and Concierge Diana were super friendly. Out of their food service the best restaurant is "Los Murales", is a specialty restaurant but the quality of the food is really good. The buffet area was really clean and the service staff very professional, however the variety of the food could be better. Pool areas and amenities are family oriented, but the beach is not that good, too much sea weed. Overall, this hotel has a good price-quality relation.
The hotel has large and comfortable rooms, room service is amazing, staff personnel super kind and helpful, they have a very good transportation and tours agency: Thomas More, really reliable. The Front desk and Concierge Diana were super friendly. Out of their food service the best restaurant is "Los Murales", is a specialty restaurant but the quality of the food is really good. The buffet area was really clean and the service staff very professional, however the variety of the food could be better. Pool areas and amenities are family oriented, but the beach is not that good, too much sea weed. Overall, this hotel has a good price-quality relation.
10
Seth
18 août 2025
·
A séjourné 7 nuits
The rooms are all great and the suite has plenty of space that are not present at many other resorts. The food is good quality and many different options to eat. The staff is all amazing and are always happy to help with any needs. The beds were a bit too firm, but that's common for most hotels.
The rooms are all great and the suite has plenty of space that are not present at many other resorts. The food is good quality and many different options to eat. The staff is all amazing and are always happy to help with any needs. The beds were a bit too firm, but that's common for most hotels.
6
Melinda
28 janv. 2025
·
A séjourné 8 nuits
A lot of beach erosion, which is no one's fault but the website should reflect this. The hotel photos showing the beach is incorrect, you cannot walk around the restaurant out the front, the base of the restaurant is in the ocean. You cannot swim at this beach as erosion has taken away the sand and old trees, roots and branches are sticking up out of the sand. Food variety was good although not used to just ONE chef making breakfast egg orders, so a long queue. Also, you had to ask your server for bacon as no trays of bacon at the buffet. Servers everywhere were excellent, friendly and would remember where you sat, what your room number was and what previous orders you had the day before, fabulous! Did NOT like the room bed configuration, two double beds. Not queens, but doubles. With a 6'2" long husband, I couldn't fit in the bed with him so we slept in the two separate beds. Sad when we were there for his birthday. Housekeeping was great, clean, tidy and neat rooms each day. Location great as you could hire hotel bicycles (free) and ride 10-12mins to the popular 5th Avenue shops. Disappointed with the Concierge as I asked him two days prior to make a reservation for my husband's 60th birthday dinner for four. We dressed up, went to the restaurant, no reservation, not even a spare table for us. Checked with Concierge and he had the cheek to say we hadn't asked him to make a booking - really???!!! Don't think we will come back again.
A lot of beach erosion, which is no one's fault but the website should reflect this. The hotel photos showing the beach is incorrect, you cannot walk around the restaurant out the front, the base of the restaurant is in the ocean. You cannot swim at this beach as erosion has taken away the sand and old trees, roots and branches are sticking up out of the sand. Food variety was good although not used to just ONE chef making breakfast egg orders, so a long queue. Also, you had to ask your server for bacon as no trays of bacon at the buffet. Servers everywhere were excellent, friendly and would remember where you sat, what your room number was and what previous orders you had the day before, fabulous! Did NOT like the room bed configuration, two double beds. Not queens, but doubles. With a 6'2" long husband, I couldn't fit in the bed with him so we slept in the two separate beds. Sad when we were there for his birthday. Housekeeping was great, clean, tidy and neat rooms each day. Location great as you could hire hotel bicycles (free) and ride 10-12mins to the popular 5th Avenue shops. Disappointed with the Concierge as I asked him two days prior to make a reservation for my husband's 60th birthday dinner for four. We dressed up, went to the restaurant, no reservation, not even a spare table for us. Checked with Concierge and he had the cheek to say we hadn't asked him to make a booking - really???!!! Don't think we will come back again.
6
Jane
19 juil. 2025
·
A séjourné 7 nuits
The staff and the location were wonderful! Anyone booking here must understand that it is a timeshare and members have priority. This means you could be asked to change rooms during your stay and booking in the nice restaurants is difficult. My air conditioner didn’t work the entire week and they didn’t resolve this situation.
The staff and the location were wonderful! Anyone booking here must understand that it is a timeshare and members have priority. This means you could be asked to change rooms during your stay and booking in the nice restaurants is difficult. My air conditioner didn’t work the entire week and they didn’t resolve this situation.
10
Scott E
29 juil. 2025
·
A séjourné 6 nuits
The main room had two pull-down single beds that my kids used, and my wife and I used the master bedroom with a door to close. There were two sitting chairs in the bedroom with footrests. The bathroom double-sink area could be closed off for privacy, or left open. The toilet and walk-in shower were in their own private area. There was a kitchen facility with full fridge, microwave, and full stove. There were kitchen cabinets stocked with pots, pans, and silverware. The room was excellent for a family where the older kids get their own space at night, and mom & dad get their personal space. The veranda was accessible through two sets of sliding glass doors, from the great room or the master bedroom. It had a table with four chairs, two more chairs, and a hot tub with hot & cold water. There were two AC units with ceiling blowers, each with their own thermostat. Each room had a ceiling fan with slider speed control for extra airflow if you wanted it. There was a 3 spot sofa in the great room, with a glass round table and 6 kitchen chairs. There were two wicker loungers with cushions. The room was the best I've had in any MX vacation over the last 25 years. There was so much closet space we could have moved in for a month. There were at least 4 end tables here and there for more horizontal space, and drawers. There were also two HDTV's with some kind of cable television boxes, but we didn't use them. The free WIFI kicked ass, even outside on the beach.
The main room had two pull-down single beds that my kids used, and my wife and I used the master bedroom with a door to close. There were two sitting chairs in the bedroom with footrests. The bathroom double-sink area could be closed off for privacy, or left open. The toilet and walk-in shower were in their own private area. There was a kitchen facility with full fridge, microwave, and full stove. There were kitchen cabinets stocked with pots, pans, and silverware. The room was excellent for a family where the older kids get their own space at night, and mom & dad get their personal space. The veranda was accessible through two sets of sliding glass doors, from the great room or the master bedroom. It had a table with four chairs, two more chairs, and a hot tub with hot & cold water. There were two AC units with ceiling blowers, each with their own thermostat. Each room had a ceiling fan with slider speed control for extra airflow if you wanted it. There was a 3 spot sofa in the great room, with a glass round table and 6 kitchen chairs. There were two wicker loungers with cushions. The room was the best I've had in any MX vacation over the last 25 years. There was so much closet space we could have moved in for a month. There were at least 4 end tables here and there for more horizontal space, and drawers. There were also two HDTV's with some kind of cable television boxes, but we didn't use them. The free WIFI kicked ass, even outside on the beach.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreux clients apprécient le personnel amical et attentionné dans tout le complexe. Cependant, des plaintes récurrentes signalent des ventes de programmes de multipropriété insistantes, une priorité donnée aux membres pour les réservations, une assistance de conciergerie/réception irrégulière, et parfois un service d'étage ou un enregistrement lents.
Avis de voyageur à ce sujet
6
karan
11 juil. 2025
·
A séjourné 7 nuits
As soon as we checked in the resort lobby, we were assigned a "personal concierge", and her sole job was to convince us into signing up for a timeshare sales meeting even before we had the chance to put up our luggage in the room. She was very tenacious into persuading us to sign the attendance document. We declined the first person with much difficulty, but everytime we went to the lobby, somebody would approach us asking why we declined her. Eventually, we gave in and agreed to attend the sales pitch. They used all kinds of tactics from "now or never" to "emotional appeals". They tried to sell us a package worth $60K as an upfront investment, along with a monthly fees of $1600. We decline the offer to the salesperson, but then her manager showed up with another (but a similar) spiel and we had to decline the offer to him as well. The whole sales pitch went on for 45 minutes straight. We were promised a gift card in the amount of $160 for attending the sales pitch which was reduced to $120 at the time of the checkout without any explanation. The whole sales pitch was excruciating stressful as expected. There was no poolside music and the beach was rendered useless due to the excessive seaweed accumulation. On a positive note, the food was fantastic and the staff was courteous for the most part. Overall, we would not recommend this place in good conscience.
As soon as we checked in the resort lobby, we were assigned a "personal concierge", and her sole job was to convince us into signing up for a timeshare sales meeting even before we had the chance to put up our luggage in the room. She was very tenacious into persuading us to sign the attendance document. We declined the first person with much difficulty, but everytime we went to the lobby, somebody would approach us asking why we declined her. Eventually, we gave in and agreed to attend the sales pitch. They used all kinds of tactics from "now or never" to "emotional appeals". They tried to sell us a package worth $60K as an upfront investment, along with a monthly fees of $1600. We decline the offer to the salesperson, but then her manager showed up with another (but a similar) spiel and we had to decline the offer to him as well. The whole sales pitch went on for 45 minutes straight. We were promised a gift card in the amount of $160 for attending the sales pitch which was reduced to $120 at the time of the checkout without any explanation. The whole sales pitch was excruciating stressful as expected. There was no poolside music and the beach was rendered useless due to the excessive seaweed accumulation. On a positive note, the food was fantastic and the staff was courteous for the most part. Overall, we would not recommend this place in good conscience.
10
Angela
3 nov. 2025
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A séjourné 6 nuits
We were welcomed in and immediately was shown our room by our concierge ( i don’t remember his name but he was very helpful)! The food was delicious the staff was polite and helpful, room service was a little behind or short staffed but otherwise we got everything we needed when we asked for it. Definitely be back to The royal haciendas resort! -The Rearicks
We were welcomed in and immediately was shown our room by our concierge ( i don’t remember his name but he was very helpful)! The food was delicious the staff was polite and helpful, room service was a little behind or short staffed but otherwise we got everything we needed when we asked for it. Definitely be back to The royal haciendas resort! -The Rearicks
6
Thoai Loan
22 avr. 2025
·
A séjourné 2 nuits
Disappointing Experience – Beware of Timeshare Pressure Our stay at the Royal Haciendas All-Inclusive Resort was unfortunately overshadowed by a very pushy and unhelpful concierge. From the moment we checked in, it felt like the main priority wasn't our comfort or experience, but rather getting us to attend a timeshare sales pitch. The concierge repeatedly pressured us to join a “brief informational breakfast,” which we quickly realized was just a ploy to rope us into a lengthy and aggressive timeshare presentation. When we politely declined, the tone shifted—suddenly it felt like we were being ignored or given the bare minimum help. Requests for local recommendations or help with bookings were met with vague answers or rerouted to other staff. It’s a shame, because the property itself is beautiful and had the potential for a relaxing vacation, but the constant pressure and lack of genuine hospitality really soured the experience. We came here to unwind, not to be sold something we didn’t want. I wouldn’t recommend this resort unless you’re ready to deal with high-pressure sales tactics and lackluster service from those who are supposed to help you make the most of your trip. BEWARE OF GUSTAV
Disappointing Experience – Beware of Timeshare Pressure Our stay at the Royal Haciendas All-Inclusive Resort was unfortunately overshadowed by a very pushy and unhelpful concierge. From the moment we checked in, it felt like the main priority wasn't our comfort or experience, but rather getting us to attend a timeshare sales pitch. The concierge repeatedly pressured us to join a “brief informational breakfast,” which we quickly realized was just a ploy to rope us into a lengthy and aggressive timeshare presentation. When we politely declined, the tone shifted—suddenly it felt like we were being ignored or given the bare minimum help. Requests for local recommendations or help with bookings were met with vague answers or rerouted to other staff. It’s a shame, because the property itself is beautiful and had the potential for a relaxing vacation, but the constant pressure and lack of genuine hospitality really soured the experience. We came here to unwind, not to be sold something we didn’t want. I wouldn’t recommend this resort unless you’re ready to deal with high-pressure sales tactics and lackluster service from those who are supposed to help you make the most of your trip. BEWARE OF GUSTAV
6
Elizabeth
12 sept. 2025
·
A séjourné 8 nuits
We have stayed at Rayal Haciendas several times. We always stay the week prior to the resort closure for 1 week for maintenance. This year their breakfast, lunch and dinner offerings were very slim due to a restaurant buffet closure being replaced with a very LIMITED buffet. Since we have been in the past and we know what to expect- this was very disappointing. We ended up with reservations every night and ate the same thing every night for dinner- the point of having multiple restaurants is to have variety. Additionally, their closed restaurants often features dinner shows that weren't available as well. Finally on Friday- they had begun draining the pool early. Pretty annoying that we missed out on multiple things so they can get an early start- next time just close the whole resort for 2 weeks- instead of limiting the experience for paying guests. Usually, we are very satisfied with this resort- otherwise we wouldn't have returned 4x. On a positive note- the staff are very kind, thoughtful, and helpful- always wanting to provide the best service to the guests. They are our favorite part, they always remember us and what we like. We appreciate them especially :)
We have stayed at Rayal Haciendas several times. We always stay the week prior to the resort closure for 1 week for maintenance. This year their breakfast, lunch and dinner offerings were very slim due to a restaurant buffet closure being replaced with a very LIMITED buffet. Since we have been in the past and we know what to expect- this was very disappointing. We ended up with reservations every night and ate the same thing every night for dinner- the point of having multiple restaurants is to have variety. Additionally, their closed restaurants often features dinner shows that weren't available as well. Finally on Friday- they had begun draining the pool early. Pretty annoying that we missed out on multiple things so they can get an early start- next time just close the whole resort for 2 weeks- instead of limiting the experience for paying guests. Usually, we are very satisfied with this resort- otherwise we wouldn't have returned 4x. On a positive note- the staff are very kind, thoughtful, and helpful- always wanting to provide the best service to the guests. They are our favorite part, they always remember us and what we like. We appreciate them especially :)
10
Zilma
20 août 2025
·
A séjourné 4 nuits
We had good time staying at the resort. The food was amazing and the staff always on top of cleaning. I would come back again.
We had good time staying at the resort. The food was amazing and the staff always on top of cleaning. I would come back again.
8
Timothy
7 sept. 2025
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A séjourné 6 nuits
Timeshare heavy and if you aren’t an owner, they will do anything to get you to attend a presentation. Resort’s staff was extremely helpful, friendly and willing to go above and beyond. They even came to decorate our room for our daughter’s birthday, they made her a beautiful balloon arch, brought her a yummy slice of cake and for us a bottle of champagne. Buffet was not bad, but not great. The other two on site restaurants were good. The pools were clean and the perfect temperature. The grounds were tropical, clean and well maintained. The beach unfortunately does not look like the pictures due to erosion, but still beautiful and well maintained. Overall it was a wonderful stay.
Timeshare heavy and if you aren’t an owner, they will do anything to get you to attend a presentation. Resort’s staff was extremely helpful, friendly and willing to go above and beyond. They even came to decorate our room for our daughter’s birthday, they made her a beautiful balloon arch, brought her a yummy slice of cake and for us a bottle of champagne. Buffet was not bad, but not great. The other two on site restaurants were good. The pools were clean and the perfect temperature. The grounds were tropical, clean and well maintained. The beach unfortunately does not look like the pictures due to erosion, but still beautiful and well maintained. Overall it was a wonderful stay.
6
Brent
14 nov. 2025
·
A séjourné 5 nuits
Timeshare property with a terrible beach. Staff were friendly but didn’t really pay much attention when I told them I would not sit through a sales pitch.
Timeshare property with a terrible beach. Staff were friendly but didn’t really pay much attention when I told them I would not sit through a sales pitch.
8
Fernando
11 juin 2025
·
A séjourné 7 nuits
Good value, very clean. Most of the staff was very friendly, some not so much. Limited restaurants with extremely limited reservations. Time share owners get preferential treatment, it’s very obvious. Overall it was a good vacation and our family may return at some point in the future.
Good value, very clean. Most of the staff was very friendly, some not so much. Limited restaurants with extremely limited reservations. Time share owners get preferential treatment, it’s very obvious. Overall it was a good vacation and our family may return at some point in the future.
8
Alejandra
16 nov. 2025
·
A séjourné 1 nuit
Es demadiado lento el Check in... 3 personas para una enorme fila.. casi 40 minutos de espera
Es demadiado lento el Check in... 3 personas para una enorme fila.. casi 40 minutos de espera
4
Matthew Joseph
20 août 2025
·
A séjourné 8 nuits
This was hands down one of the most disappointing resort experience my family has ever had From the start, we were given conflicting information about our rooms and pressured to pay extra to avoid being moved mid-stay. We were harassed into attending a sales pitch that was misrepresented (told 15 minutes, then forced into 90), and later charged full price for an excursion because of their lies. The website falsely advertises a beach that does not exist — it’s closed for years of repairs with no mention at booking. Service was equally unacceptable: staff refused basic requests (like bringing food), sold me sandals they wouldn’t unlock, and made restaurant reservations nearly impossible despite advertising multiple dining options. The worst part: my brother and his partner were targeted by another guest with discriminatory slurs and harassment. Instead of protecting them, the resort kicked them out while allowing the aggressor to stay. We later saw him comfortably dining at the property. That is beyond irresponsible — it’s shameful. This was supposed to be a family trip to honor my late mother, and it turned into a nightmare. Management showed zero accountability, zero honesty, and zero concern for guest safety. The only bright spot was Jeanette in the lobby, who genuinely tried to help — but one kind employee does not make up for systemic failures across this resort. Do yourself a favor: book elsewhere. This place is dishonest, unsafe, and absolutely not worth the money.
This was hands down one of the most disappointing resort experience my family has ever had From the start, we were given conflicting information about our rooms and pressured to pay extra to avoid being moved mid-stay. We were harassed into attending a sales pitch that was misrepresented (told 15 minutes, then forced into 90), and later charged full price for an excursion because of their lies. The website falsely advertises a beach that does not exist — it’s closed for years of repairs with no mention at booking. Service was equally unacceptable: staff refused basic requests (like bringing food), sold me sandals they wouldn’t unlock, and made restaurant reservations nearly impossible despite advertising multiple dining options. The worst part: my brother and his partner were targeted by another guest with discriminatory slurs and harassment. Instead of protecting them, the resort kicked them out while allowing the aggressor to stay. We later saw him comfortably dining at the property. That is beyond irresponsible — it’s shameful. This was supposed to be a family trip to honor my late mother, and it turned into a nightmare. Management showed zero accountability, zero honesty, and zero concern for guest safety. The only bright spot was Jeanette in the lobby, who genuinely tried to help — but one kind employee does not make up for systemic failures across this resort. Do yourself a favor: book elsewhere. This place is dishonest, unsafe, and absolutely not worth the money.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
L'établissement est calme et un peu éloigné de la ville ; les clients utilisent souvent une navette, un taxi ou des vélos pour rejoindre la 5th Avenue. Les soirées sur place sont discrètes, et l'accès à la plage y est limité.
Avis de voyageur à ce sujet
8
Christopher
22 févr. 2025
·
A séjourné 5 nuits
We frequent All Inclusive resorts yearly. This is a clean, large resort with great staff. They have massive pools and staff are all very friendly and helpful. If they tweaked a few things it could be one of the best resorts. You really get your moneys worth. Now here are the negatives.. No night life to speak of. Everything shuts down early so it’s great if you have a young family. If you don’t it’s boring. Wish the entertainment and activity teams did a little more through the day. The crowd around the pool enjoys it but it’s only later in the afternoon for an hour. Also no music playing at any of the pools. Would be nice to make things a little more lively. Only one place to get alcohol after dinner is a bummer because it’s a big place. Makes it annoying when watching the night show having to walk pretty far a beer in a paper cup. Last negative in regards to food. No tacos the whole week we were there. Come on no tacos😨
We frequent All Inclusive resorts yearly. This is a clean, large resort with great staff. They have massive pools and staff are all very friendly and helpful. If they tweaked a few things it could be one of the best resorts. You really get your moneys worth. Now here are the negatives.. No night life to speak of. Everything shuts down early so it’s great if you have a young family. If you don’t it’s boring. Wish the entertainment and activity teams did a little more through the day. The crowd around the pool enjoys it but it’s only later in the afternoon for an hour. Also no music playing at any of the pools. Would be nice to make things a little more lively. Only one place to get alcohol after dinner is a bummer because it’s a big place. Makes it annoying when watching the night show having to walk pretty far a beer in a paper cup. Last negative in regards to food. No tacos the whole week we were there. Come on no tacos😨
8
Cipriano Jr B
10 mai 2025
·
A séjourné 6 nuits
Serene and peaceful family friendly resort.
Serene and peaceful family friendly resort.
8
Jennifer
9 avr. 2025
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A séjourné 7 nuits
Stayed at the Royal Haciendas over our Spring Break 2025. Nice hotel, great service. Cleanliness was excellent. In my opinion, they are limited on dining options, but buffet food is good. Never very busy, which was good. We always found chairs at the pool. Some good activities, and the kids loved the pools. The beach needs some help, but the resort acknowledges it. Very safe and quiet resort. Almost too quiet. Everything outside closes at 9 pm. Loved the movies by the beach, and the nightly entertainment outside though. Overall, we had a good stay. Kids will require some sort of night life for our next trip.
Stayed at the Royal Haciendas over our Spring Break 2025. Nice hotel, great service. Cleanliness was excellent. In my opinion, they are limited on dining options, but buffet food is good. Never very busy, which was good. We always found chairs at the pool. Some good activities, and the kids loved the pools. The beach needs some help, but the resort acknowledges it. Very safe and quiet resort. Almost too quiet. Everything outside closes at 9 pm. Loved the movies by the beach, and the nightly entertainment outside though. Overall, we had a good stay. Kids will require some sort of night life for our next trip.
10
Sarah Gene
1 mars 2025
·
A séjourné 7 nuits
Safe and friendly resort. We went with our family and felt extremely comfortable. Staff were very helpful. Didn’t worry about the kids. Everyone was welcoming. Grounds were well maintained and the resort was clean. Yes there was some erosion to the beaches but they were still very enjoyable and with many public beaches within walking or biking distance we did not feel we missed out. There’s lots to do at the resort for all ages. Many options for day excursions near by including Tulum, snorkeling and Rio Secreto.
Safe and friendly resort. We went with our family and felt extremely comfortable. Staff were very helpful. Didn’t worry about the kids. Everyone was welcoming. Grounds were well maintained and the resort was clean. Yes there was some erosion to the beaches but they were still very enjoyable and with many public beaches within walking or biking distance we did not feel we missed out. There’s lots to do at the resort for all ages. Many options for day excursions near by including Tulum, snorkeling and Rio Secreto.
8
elizabeth
3 avr. 2025
·
A séjourné 5 nuits
We stayed on the left side and that was more quiet. Place was easy to get around but very hard to get into restaurants and food took a long time to order. No options to walk in and grab food mid day had to sit down somewhere and order. Otherwise was great, very clean and very nice friendly workers. Beach was not very walkable and full of seaweed, broken trees and such from past storms, knew this before coming. Did not matter to us.
We stayed on the left side and that was more quiet. Place was easy to get around but very hard to get into restaurants and food took a long time to order. No options to walk in and grab food mid day had to sit down somewhere and order. Otherwise was great, very clean and very nice friendly workers. Beach was not very walkable and full of seaweed, broken trees and such from past storms, knew this before coming. Did not matter to us.
8
Grigore
28 août 2025
·
A séjourné 7 nuits
Walkable
Walkable
10
Katherine
15 févr. 2025
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A séjourné 7 nuits
The hotel was exceptionally clean and the grounds were beautifully maintained. Our 5 year old son loved the pools and the wood fired pizza from Luna Grill. The waitstaff were all so friendly and always had a smile for us. If you are looking for an easily accessible beach, this is it the place for you. The beach erosion is terrible leaving the water almost inaccessible. NOT the hotel’s fault at all. We were able to walk down the beach a bit (maybe 10 min walk) and found beautiful beaches reminiscent of what one would expect of a beach in Mexico. I think the hotel is ideal for young families as there are lots of options for food and snacks. We didn’t eat at any of the restaurants other than the buffet and poolside grills. All 3 were good but the poolside grills were definitely better options for us. As an aside, we are Canadian and had difficulty with using our CIBC Visa and bank card. We have travelled a fair bit and have never encountered an issue like this before. It was fine as we had American cash but to settle the bill, the hotel prefers you pay in pesos or credit card. I think the hotel caters to more Americans as I did not encounter any other reviews indicating these issues. Likely whatever bank they use does not accept CIBC and the front desk staff did indicate this had been an issue for other Canadian travellers. Overall, we had a great time and would recommend this resort to anyone travelling to Playa del Carmen!
The hotel was exceptionally clean and the grounds were beautifully maintained. Our 5 year old son loved the pools and the wood fired pizza from Luna Grill. The waitstaff were all so friendly and always had a smile for us. If you are looking for an easily accessible beach, this is it the place for you. The beach erosion is terrible leaving the water almost inaccessible. NOT the hotel’s fault at all. We were able to walk down the beach a bit (maybe 10 min walk) and found beautiful beaches reminiscent of what one would expect of a beach in Mexico. I think the hotel is ideal for young families as there are lots of options for food and snacks. We didn’t eat at any of the restaurants other than the buffet and poolside grills. All 3 were good but the poolside grills were definitely better options for us. As an aside, we are Canadian and had difficulty with using our CIBC Visa and bank card. We have travelled a fair bit and have never encountered an issue like this before. It was fine as we had American cash but to settle the bill, the hotel prefers you pay in pesos or credit card. I think the hotel caters to more Americans as I did not encounter any other reviews indicating these issues. Likely whatever bank they use does not accept CIBC and the front desk staff did indicate this had been an issue for other Canadian travellers. Overall, we had a great time and would recommend this resort to anyone travelling to Playa del Carmen!
8
Latosha
25 avr. 2025
·
A séjourné 4 nuits
We just came back from an amazing vacation. The hotel was pretty perfect for our little family with our 4 year old. It’s not close to any stores so bring your necessities and toys. My only complaint is the mattresses are hard. We are already planning a trip back to stay at the Royal Hacienda.
We just came back from an amazing vacation. The hotel was pretty perfect for our little family with our 4 year old. It’s not close to any stores so bring your necessities and toys. My only complaint is the mattresses are hard. We are already planning a trip back to stay at the Royal Hacienda.
6
Melinda
28 janv. 2025
·
A séjourné 8 nuits
A lot of beach erosion, which is no one's fault but the website should reflect this. The hotel photos showing the beach is incorrect, you cannot walk around the restaurant out the front, the base of the restaurant is in the ocean. You cannot swim at this beach as erosion has taken away the sand and old trees, roots and branches are sticking up out of the sand. Food variety was good although not used to just ONE chef making breakfast egg orders, so a long queue. Also, you had to ask your server for bacon as no trays of bacon at the buffet. Servers everywhere were excellent, friendly and would remember where you sat, what your room number was and what previous orders you had the day before, fabulous! Did NOT like the room bed configuration, two double beds. Not queens, but doubles. With a 6'2" long husband, I couldn't fit in the bed with him so we slept in the two separate beds. Sad when we were there for his birthday. Housekeeping was great, clean, tidy and neat rooms each day. Location great as you could hire hotel bicycles (free) and ride 10-12mins to the popular 5th Avenue shops. Disappointed with the Concierge as I asked him two days prior to make a reservation for my husband's 60th birthday dinner for four. We dressed up, went to the restaurant, no reservation, not even a spare table for us. Checked with Concierge and he had the cheek to say we hadn't asked him to make a booking - really???!!! Don't think we will come back again.
A lot of beach erosion, which is no one's fault but the website should reflect this. The hotel photos showing the beach is incorrect, you cannot walk around the restaurant out the front, the base of the restaurant is in the ocean. You cannot swim at this beach as erosion has taken away the sand and old trees, roots and branches are sticking up out of the sand. Food variety was good although not used to just ONE chef making breakfast egg orders, so a long queue. Also, you had to ask your server for bacon as no trays of bacon at the buffet. Servers everywhere were excellent, friendly and would remember where you sat, what your room number was and what previous orders you had the day before, fabulous! Did NOT like the room bed configuration, two double beds. Not queens, but doubles. With a 6'2" long husband, I couldn't fit in the bed with him so we slept in the two separate beds. Sad when we were there for his birthday. Housekeeping was great, clean, tidy and neat rooms each day. Location great as you could hire hotel bicycles (free) and ride 10-12mins to the popular 5th Avenue shops. Disappointed with the Concierge as I asked him two days prior to make a reservation for my husband's 60th birthday dinner for four. We dressed up, went to the restaurant, no reservation, not even a spare table for us. Checked with Concierge and he had the cheek to say we hadn't asked him to make a booking - really???!!! Don't think we will come back again.
8
ATHIRAYAN
25 avr. 2025
·
A séjourné 6 nuits
Property was great but its in the middle of no where. Not much to do outside of the resort
Property was great but its in the middle of no where. Not much to do outside of the resort
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les restaurants spécialisés tels que Los Murales et Kinoko reçoivent des éloges, mais les buffets et les options au bord de la piscine sont fréquemment jugés moyens, avec un choix limité et certains suppléments payants. Les réservations pour le dîner sont généralement difficiles à obtenir.
Avis de voyageur à ce sujet
6
Hariprasad
1 sept. 2025
·
A séjourné 3 nuits
I recently stayed at The Royal Haciendas in Playa del Carmen. The resort itself is beautiful, with clean and spacious rooms, well-kept grounds, and a relaxing atmosphere. Housekeeping was consistent, and most staff were polite. Unfortunately, many parts of the stay were disappointing. Room service was extremely slow — every order took about an hour to arrive, and guests are required to wait another full hour before placing a second order. When I followed up, the staff on the phone were rude rather than helpful. The pools had too much chlorine, making swimming uncomfortable. The beach was full of seaweed and essentially unusable, which was a big letdown for a beachfront resort. The food was another weak point. While the buffets had plenty of options, the quality was poor — dishes felt like they were made just to fill space, with little flavor or freshness. It was disappointing to see variety without quality. Overall, while the property itself is attractive, the poor food, unusable beach, chlorine-heavy pools, and slow, unfriendly service made the stay fall far below expectations. I hope management addresses these issues, as the resort has potential but currently does not deliver the standard it promises.
I recently stayed at The Royal Haciendas in Playa del Carmen. The resort itself is beautiful, with clean and spacious rooms, well-kept grounds, and a relaxing atmosphere. Housekeeping was consistent, and most staff were polite. Unfortunately, many parts of the stay were disappointing. Room service was extremely slow — every order took about an hour to arrive, and guests are required to wait another full hour before placing a second order. When I followed up, the staff on the phone were rude rather than helpful. The pools had too much chlorine, making swimming uncomfortable. The beach was full of seaweed and essentially unusable, which was a big letdown for a beachfront resort. The food was another weak point. While the buffets had plenty of options, the quality was poor — dishes felt like they were made just to fill space, with little flavor or freshness. It was disappointing to see variety without quality. Overall, while the property itself is attractive, the poor food, unusable beach, chlorine-heavy pools, and slow, unfriendly service made the stay fall far below expectations. I hope management addresses these issues, as the resort has potential but currently does not deliver the standard it promises.
4
Jacqueline
8 août 2025
·
A séjourné 5 nuits
Rooms were great, air conditioning worked well, no mini bars in rooms, stocked with a couple beers and sodas and waters daily. Food was terrible in the buffet, never warm/hot, limited selection compared to other all inclusive. Also the restaurant (buffet) is not air conditioned, is open so uncomfortable temperatures when eating. Also, is not truly all inclusive at all, many items have an additional cost not included when booked as all inclusive. The food at the 2 booked restaurants was good, if you are able to get a reservation. Service was not consistent, some staff friendly and helpful, others not at all. First and last time staying at this resort, does not compare to others at a similar price point. Also they are heavy on the time share selling, but members do get better service, so there does seem to be some benefit to doing so.
Rooms were great, air conditioning worked well, no mini bars in rooms, stocked with a couple beers and sodas and waters daily. Food was terrible in the buffet, never warm/hot, limited selection compared to other all inclusive. Also the restaurant (buffet) is not air conditioned, is open so uncomfortable temperatures when eating. Also, is not truly all inclusive at all, many items have an additional cost not included when booked as all inclusive. The food at the 2 booked restaurants was good, if you are able to get a reservation. Service was not consistent, some staff friendly and helpful, others not at all. First and last time staying at this resort, does not compare to others at a similar price point. Also they are heavy on the time share selling, but members do get better service, so there does seem to be some benefit to doing so.
8
carlos max
13 nov. 2025
·
A séjourné 3 nuits
Overall not a bad resort Im just used to better. Buffet is not that great (including breakfast) but 2 dinner restaurants and pool bar were excelent. Pool was little cold. And elevator wasn’t working properly (we had a baby in a stroller). 2 bedroom apartment with an ocean view was amazing. No beach was not a problem for us but if you’re looking for a beach you will be disappointed
Overall not a bad resort Im just used to better. Buffet is not that great (including breakfast) but 2 dinner restaurants and pool bar were excelent. Pool was little cold. And elevator wasn’t working properly (we had a baby in a stroller). 2 bedroom apartment with an ocean view was amazing. No beach was not a problem for us but if you’re looking for a beach you will be disappointed
10
Kyle William
12 juin 2025
·
A séjourné 5 nuits
The resort was incredibly clean, the room was excellent, and the staff helpful and friendly. The only wish was for a few more dinner options, as reservations at the two main dinner restaurants were difficult to get.
The resort was incredibly clean, the room was excellent, and the staff helpful and friendly. The only wish was for a few more dinner options, as reservations at the two main dinner restaurants were difficult to get.
8
Brian
30 mars 2025
·
The rooms and other areas of the hotel were very clean, and the staff was very friendly. DO NOT get the all-inclusive package at this hotel. There are only two small restaurants open for dinner and it was very difficult to get reservations. The food at the buffet was good for breakfast but very bad for dinner, so you will want to eat at the nicer restaurants. The staff tried very hard to accommodate us, but there were too many people compared to the number of available seats, so there was not much they could do. I would not go back to this property until they build another sit-down restaurant.
The rooms and other areas of the hotel were very clean, and the staff was very friendly. DO NOT get the all-inclusive package at this hotel. There are only two small restaurants open for dinner and it was very difficult to get reservations. The food at the buffet was good for breakfast but very bad for dinner, so you will want to eat at the nicer restaurants. The staff tried very hard to accommodate us, but there were too many people compared to the number of available seats, so there was not much they could do. I would not go back to this property until they build another sit-down restaurant.
8
Idalys
3 sept. 2025
·
A séjourné 6 nuits
The hotel has large and comfortable rooms, room service is amazing, staff personnel super kind and helpful, they have a very good transportation and tours agency: Thomas More, really reliable. The Front desk and Concierge Diana were super friendly. Out of their food service the best restaurant is "Los Murales", is a specialty restaurant but the quality of the food is really good. The buffet area was really clean and the service staff very professional, however the variety of the food could be better. Pool areas and amenities are family oriented, but the beach is not that good, too much sea weed. Overall, this hotel has a good price-quality relation.
The hotel has large and comfortable rooms, room service is amazing, staff personnel super kind and helpful, they have a very good transportation and tours agency: Thomas More, really reliable. The Front desk and Concierge Diana were super friendly. Out of their food service the best restaurant is "Los Murales", is a specialty restaurant but the quality of the food is really good. The buffet area was really clean and the service staff very professional, however the variety of the food could be better. Pool areas and amenities are family oriented, but the beach is not that good, too much sea weed. Overall, this hotel has a good price-quality relation.
8
Kira
15 juil. 2025
·
A séjourné 6 nuits
This property has many great things. The food was fantastic, probably the best quality food I have had at an all inclusive and I have been to 30+. The pools bars had great food and options, the pizza place was fantastic, the 2 reservation restaurants were great. the rooms were awesome. We had a 2 bedroom suite which was so nice for out family of 5. Pools were great, very clean. I liked the size of the resort, very walkable. Not crowded ever at the pool or anywhere. The things that I didn't love, the reservation system for dinners. You had to call every morning at 8:00 to get a reservation for that night which means I had to get up at 8:00 every day which wasn't super fun on vacation. But the worst part was when you called at 8:00, they only had reservations available for 5pm or 9pm. We did get reservation for a couple of night and when we went the restaurant was 1/2 full. Very annoying and dysfunctional reservation policy. But like I said the food was very good at the other restaurants but would have been nice to have dinner at normal times. They other thing that I didn't like was they alcohol policy. No alcohol served before 11 am and no alcohol served after 11 pm. Anywhere. And room service was very stingy on alcohol as well. I have never been to an all inclusive that didn't have late night options. There was very little "night life". The shows were hit or miss, there is no club or anywhere really to do anything at night other than the lobby bar which had live music at 8pm
This property has many great things. The food was fantastic, probably the best quality food I have had at an all inclusive and I have been to 30+. The pools bars had great food and options, the pizza place was fantastic, the 2 reservation restaurants were great. the rooms were awesome. We had a 2 bedroom suite which was so nice for out family of 5. Pools were great, very clean. I liked the size of the resort, very walkable. Not crowded ever at the pool or anywhere. The things that I didn't love, the reservation system for dinners. You had to call every morning at 8:00 to get a reservation for that night which means I had to get up at 8:00 every day which wasn't super fun on vacation. But the worst part was when you called at 8:00, they only had reservations available for 5pm or 9pm. We did get reservation for a couple of night and when we went the restaurant was 1/2 full. Very annoying and dysfunctional reservation policy. But like I said the food was very good at the other restaurants but would have been nice to have dinner at normal times. They other thing that I didn't like was they alcohol policy. No alcohol served before 11 am and no alcohol served after 11 pm. Anywhere. And room service was very stingy on alcohol as well. I have never been to an all inclusive that didn't have late night options. There was very little "night life". The shows were hit or miss, there is no club or anywhere really to do anything at night other than the lobby bar which had live music at 8pm
8
Jacqueline Soto
28 juil. 2025
·
A séjourné 5 nuits
I wasn’t impressed with the buffet food, is not the best, the only good food options are the 2 main restaurants and you will need reservations every time you visit them. The facilities are great, the beaches were in horrible condition, due to the current seaweed situation.
I wasn’t impressed with the buffet food, is not the best, the only good food options are the 2 main restaurants and you will need reservations every time you visit them. The facilities are great, the beaches were in horrible condition, due to the current seaweed situation.
8
Marco
3 oct. 2025
·
A séjourné 6 nuits
Mostly everything was great. The staff was hit and miss. About 90% were spectacularly friendly but there were those who looked and acted like they didnt want to be there. The breakfast in the morning was missing items that would not be replaced promply (30 minutes), also several dishes were cold.
Mostly everything was great. The staff was hit and miss. About 90% were spectacularly friendly but there were those who looked and acted like they didnt want to be there. The breakfast in the morning was missing items that would not be replaced promply (30 minutes), also several dishes were cold.
6
Doreen
3 mai 2025
·
A séjourné 6 nuits
The food at the buffet was not great. There were some nights, I only ate salad, since I don't eat burgers, hot dogs, fries. Also, I don't want food like that when I'm on vacation in Mexico. The desserts looked nice, but did not taste good, consistently. Also, I could not get a good drink at the bar. I tried many alternatives, but none tasted the way they should. We had one very nice dinner our last night at one of the restaurants. If we had 2-3 meals like this during our stay, it would have felt like it was worth the money. I booked this vacation on Expedia, but checked the Royal Haciendas own website to see if it was the best deal. They were comparable. We are a family of 4 with two teens. When you indicate the children's ages, there is a drop box to choose the ages, 17 & 14. When we arrived at the resort after traveling all day, they stated that we only paid for one child, one was indicated as 7 years old. Since I checked different websites to compare prices and the child age drop box is on each site, it felt like we were scammed. They charged an additional $610 when we arrived. It wasn't cheap to start with. The villa itself is beautiful and our beach front room was spacious, clean and had gorgeous views.
The food at the buffet was not great. There were some nights, I only ate salad, since I don't eat burgers, hot dogs, fries. Also, I don't want food like that when I'm on vacation in Mexico. The desserts looked nice, but did not taste good, consistently. Also, I could not get a good drink at the bar. I tried many alternatives, but none tasted the way they should. We had one very nice dinner our last night at one of the restaurants. If we had 2-3 meals like this during our stay, it would have felt like it was worth the money. I booked this vacation on Expedia, but checked the Royal Haciendas own website to see if it was the best deal. They were comparable. We are a family of 4 with two teens. When you indicate the children's ages, there is a drop box to choose the ages, 17 & 14. When we arrived at the resort after traveling all day, they stated that we only paid for one child, one was indicated as 7 years old. Since I checked different websites to compare prices and the child age drop box is on each site, it felt like we were scammed. They charged an additional $610 when we arrived. It wasn't cheap to start with. The villa itself is beautiful and our beach front room was spacious, clean and had gorgeous views.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Stephanie Le
20 févr. 2026
·
A séjourné 6 nuits
Personnel au top. Hotel calme.
Personnel au top. Hotel calme.
10
Saira Vanessa Asprilla
10 janv. 2026
·
A séjourné 6 nuits
Tout l’hôtel a été très propre, le personnel de l’hôtel est très aimable, la chambre propre et bonne ménage à tous les jours
Tout l’hôtel a été très propre, le personnel de l’hôtel est très aimable, la chambre propre et bonne ménage à tous les jours
8
Geraldine
12 mai 2025
·
A séjourné 10 nuits
Vous ne vous trouvez pas dans un hôtel moderne, mais il offre un excellent rapport qualité-prix et est surtout bien tenu. Grandes piscines, chambres propres, rien à dire sur le service, personnel professionnel. Deux restaurants plus que corrects, le seul bémol est la cantine principale qui ne correspond pas aux attentes
Vous ne vous trouvez pas dans un hôtel moderne, mais il offre un excellent rapport qualité-prix et est surtout bien tenu. Grandes piscines, chambres propres, rien à dire sur le service, personnel professionnel. Deux restaurants plus que corrects, le seul bémol est la cantine principale qui ne correspond pas aux attentes
10
Véronica
30 janv. 2025
·
A séjourné 7 nuits
Très belle chambre communique avec celle de la famille de mon frère. Excellente nourriture et cocktails au buffet et restaurant. Personnel gentil et courtois. Gym agréable. Points faibles : chaises à réserver tôt et petite plage qui semble avoir été dévastée par ouragan. Vous avez coupé des branches hier. Est-ce que vous allez ajouter du sable ? Merveilleuses vacances familiales!
Très belle chambre communique avec celle de la famille de mon frère. Excellente nourriture et cocktails au buffet et restaurant. Personnel gentil et courtois. Gym agréable. Points faibles : chaises à réserver tôt et petite plage qui semble avoir été dévastée par ouragan. Vous avez coupé des branches hier. Est-ce que vous allez ajouter du sable ? Merveilleuses vacances familiales!
8
Christiane
15 déc. 2024
·
A séjourné 7 nuits
Très belle place, nourriture excellente, belles piscines La baignade dans da mer est à oublier … et la marche sur le bord de la mer aussi.
Très belle place, nourriture excellente, belles piscines La baignade dans da mer est à oublier … et la marche sur le bord de la mer aussi.
Politiques de l’établissement
Arrivée
Départ
De 16:00 à 23:59
Avant 11:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 164.69312037200928USD
- 2026-09-19: 163.31280635375975USD
- 2026-09-20: 164.695257270813USD
- 2026-09-21: 164.695257270813USD
- 2026-09-22: 164.69700882720946USD
- 2026-09-23: 164.54865200042724USD
- 2026-09-24: 164.1050528274536USD
- 2026-09-25: 164.51689628295898USD
- 2026-09-26: 180.848548248291USD
- 2026-09-27: 164.49253213348388USD
- 2026-09-28: 165.17898460083006USD
- 2026-09-29: 164.87899553680418USD
- 2026-09-30: 165.17898460083006USD
- 2026-10-01: 172.55498125762938USD
- 2026-10-02: 164.91318591766355USD
- 2026-10-03: 197.33414450531004USD
- 2026-10-04: 180.848548248291USD
- 2026-10-05: 180.61366453552245USD
- 2026-10-06: 186.34374116210935USD
- 2026-10-07: 186.34374116210935USD
- 2026-10-08: 186.34374116210935USD
- 2026-10-09: 169.83192410583496USD
- 2026-10-10: 191.83895159149168USD
- 2026-10-11: 191.83895159149168USD
- 2026-10-12: 186.34374116210935USD
- 2026-10-13: 164.91318591766355USD
- 2026-10-14: 164.91318591766355USD
- 2026-10-15: 164.934397265625USD
- 2026-10-16: 164.91318591766355USD
- 2026-10-17: 233.00073709564208USD
- 2026-10-18: 232.08467310028075USD
- 2026-10-19: 232.08467310028075USD
- 2026-10-20: 174.83354594268798USD
- 2026-10-21: 180.848548248291USD
- 2026-10-22: 191.98415561676023USD
- 2026-10-23: 218.7634386291504USD
- 2026-10-24: 164.91318591766355USD
- 2026-10-25: 164.91318591766355USD
- 2026-10-26: 164.97858903350829USD
- 2026-10-27: 175.35333781890867USD
- 2026-10-28: 174.70706605529784USD
- 2026-10-29: 175.35333781890867USD
- 2026-10-30: 175.12365622863769USD
- 2026-10-31: 243.26359645843505USD
- 2026-11-01: 232.08467310028075USD
- 2026-11-02: 232.08467310028075USD
- 2026-11-03: 232.08467310028075USD
- 2026-11-04: 232.08467310028075USD
- 2026-11-05: 232.08467310028075USD
- 2026-11-06: 232.08467310028075USD
- 2026-11-07: 268.29071002960205USD
- 2026-11-08: 281.3048090866089USD
- 2026-11-09: 268.29071002960205USD
- 2026-11-10: 268.29071002960205USD
- 2026-11-11: 268.29071002960205USD
- 2026-11-12: 274.2972172866821USD
- 2026-11-13: 268.29071002960205USD
- 2026-11-14: 164.91318591766355USD
- 2026-11-15: 164.91318591766355USD
- 2026-11-16: 186.34374116210935USD
- 2026-11-17: 218.7634386291504USD
- 2026-11-18: 243.26359645843505USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 25 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les cartes de débit; espèces non acceptées
- L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
- L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de fumée
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Frais pour le parking en libre-service : 25 USD par jour
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Aire de jeux
Piscine pour enfants
Piscine extérieure
Bicycle Tour Information
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Services
Organisation d'excursions
Baby-sitting/Services pour enfants
Ménage
Coffre-fort
Distributeur automatique de billets
Location de vélos
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Bingo
Concierge Services
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Massage
Salon de bronzage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Club pour enfants
Bar de la piscine
Aire de pique nique/Tables
Distributeur automatique
Chambre familiale
Beach Sun Loungers
Clôture autour de la piscine
Parking
Parking
Navette aéroport
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit