Is parking available at the hotel?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately SAR 100 per person.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, complimentary area shuttle services are provided for guests. Details on how to arrange the transfer can be obtained at the front desk.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on accessible rooms and facilities should be confirmed with the property.

How is the hotel located in relation to key landmarks?

The hotel is centrally located in Makkah, within a 5-minute drive of the Great Mosque of Makkah and The Clock Towers. It is approximately 4.3 miles (6.9 km) from the Kaaba and 1.8 miles (3 km) from King Fahad Gate.

What are the hotel's policies regarding children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of SAR 100 per night. Advance request or confirmation may be required.

Makarem Umm Al Qura Hotel in Makkah

Average nightly price at Makarem Umm Al Qura Hotel by month, last 12 months (USD)
Month	Average price
January	US$60
February	US$76
March	US$157
April	US$84
May	US$219
June	US$42
July	US$43
August	US$43
September	US$36
October	US$43
November	US$51
December	US$63

What guests think

At Makarem Umm Al Qura Hotel, travellers frequently praise the friendly, helpful staff and satisfying breakfast, while feedback on the free shuttle to Al Haram is mixed, with convenience noted but timing, frequency, and return logistics causing frustration for some.

Cleanliness feedback is mixed, with some finding spaces tidy while others reported odors, leaks, worn furnishings, and occasional pests. The property feels older to several guests, and service consistency varies, including housekeeping gaps, delayed check‑ins, and hard‑to‑reach staff by phone. Expect warm staff, decent value, and reliance on a sometimes irregular shuttle.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Complimentary shuttle to Al Haram is widely mentioned; many found it useful, while others reported irregular timing, crowded or hard-to-find return buses, and pauses around prayer times. A few appreciated having shops on-site.

Related guest reviews

6

Mohamud

18 Apr 2024

·

Stayed 1 night

Shuttle is very slow and not timely

10

Hannan

24 Dec 2025

·

Stayed 1 night

Clean nice staff close by Haram but have to leave early for Salah by an hour shuttles don't go at Salah time.

10

Riab

19 Aug 2024

·

Stayed 6 nights

Staff were very polite and ready for help with any requests. Breakfast is amazing. Several shops within the hotel for last minute gift or grocery. Shuttle to haram service is every 30 - 45 min both ways.

10

Anwar

12 Dec 2023

·

Stayed 4 nights

Shuttle available 24/7 to access to Haram. Hotel room prices were very affordable. Just keep up the good work.

8

Osama

4 Feb 2023

·

Stayed 4 nights

I've stayed here before and loved this hotel. However, the most attractive thing about the hotel has changed to the worse. The bus service has changed for the worse. The pick up point at the Haram is very crowded with other buses. It is difficult to find the correct bus as they're not always the same color and only have a small sign with the hotel's name. So you're forced to walk around looking for the bus. It could be a half hr before it shows up and up to 20 min of waiting before it leaves the station. So you have to allow for an hour of time to get to and from the Haram. This aspect, for me, means I don't plan on staying here again.

10

Abdulsabur

27 Mar 2025

·

Stayed 9 nights

A bit far from Haram. Walkable but not easy. Getting bus back osnt easy

10

Khalid

9 Dec 2024

·

Stayed 3 nights

I had a very good experience staying at this hotel when visiting Holy Makkah. Shuttle service to Haram was excellent.

8

Mohammed

3 Dec 2025

·

Stayed 4 nights

The studio room with king bed and two bath rooms was excellent. The hotel shuttle services needs improvement. Bus was not very frequent and space was not available on return due to other non-resident hotel users using our bus.

10

Radwan

14 Apr 2024

·

Stayed 2 nights

Everything is made to impress you. I loved it. Staff is very pleasant and very friendly. Granted it is not a walkable to distance to Al Haram but very convenient with a five minutes free shuttle every thirty five minutes around the clock. I would stay there again

8

NABIL

25 Jan 2025

·

Stayed 2 nights

Everything was good. No clear instructions how to return back via free shuttle from Masjid ul Haram. I have to taxi to return back to hotel.

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Cleanliness

Cleanliness feedback is mixed: some guests found rooms and public areas clean, while others reported odors, drainage leaks, worn carpets, and occasional pests. Standards appear inconsistent across stays.

Related guest reviews

4

Md

29 Mar 2024

·

Stayed 3 nights

This is barely a three star hotel, dirty and worn out carpets inside and in lobby, very inconvenient room layout with a single bedside table for four beds, every request takes 3/4 calls and finally room service probably took my earbuds while doing housekeeping!

6

Aisha

11 Nov 2025

·

Stayed 5 nights

This hotel was a 3 star at most- not 5. The room was not well cleaned and the facilities were old. If you're willing to travel to the Haram, I would recommend choosing another hotel for a similar price the same distance away, but in much better condition. Was quite disappointed.

8

Kazi

14 Mar 2025

·

Stayed 3 nights

We were just getting a bad smell from the bathroom which was annoying. All other services are good.

10

Moez

16 Jul 2024

·

Stayed 4 nights

I recently stayed at Makarem Umm Alqura Hotel for five days and had a wonderful experience. The food was delicious, offering a variety of options that were well-prepared and flavorful. The cleanliness of the hotel was impressive, with all areas being spotless and well-maintained. However, what truly made our stay exceptional was the staff. They were incredibly nice and provided adorable service, always going above and beyond to ensure we were comfortable and happy. Their warmth and professionalism made our stay memorable, and I would like to mention Yasser in the Restaurant & the room attendant Robbul Husin. I highly recommend Makarem Umm Alqura Hotel for anyone looking for a great place to stay with excellent food, immaculate cleanliness, and outstanding service.

4

Sura

20 Feb 2023

·

Stayed 8 nights

No room cleaning, bad service. I asked for room cleaning many times, no response. The room was dirty when we checked in, bathroom smells, sheets dirty. Very crowded hotel. Very disappointed

10

Anara

23 May 2025

·

Stayed 2 nights

It was a nice and clean hotel with a great restaurant.

4

Aarzoo

27 Mar 2025

·

Stayed 1 night

There was a cockroach in the room on the praying mat. That was very unexpected and when I showed the video to the staff they did not do anything except said, "I am sorry for this"

10

ASIM

21 Feb 2025

·

Stayed 5 nights

We enjoyed our stay at Makarem hotel and felt like home. It was super clean, quite and comfortable, the room service was excellent. The staff Barakat, Raghad and Wajeden were very polite and friendly. Will come and stay at this place over and over. Thank you Makarem hotel and its lovely staff!!

10

Sibel

26 Jan 2025

·

Stayed 5 nights

Otelin temizliğini beğendim. Yemekler de güzeldi. Kabeye giden otobüslere 7 dakika yürüyerek ulaşılabiliyor böylece tek otobüsle Hareme( Kabe’ye) gitmek mümkün oldu. Biraz daha uygun fiyatlı olmasını isterdim. Ama genel olarak memnun kaldım

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6

Anas

10 Oct 2023

·

Das Zimmer hat gestunken, Die Einrichtung ist sehr alt und schmutzig. Das Badezimmer ist eine Katastrophe. Lasst euch von den Hotelbilder nicht täuschen. Nie wieder.

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Rooms

Rooms feel dated with older decor, dim lighting in some, and a few layout or amenity quirks; air conditioning complaints were occasional. Some guests found them comfortable and spacious, and one noted advertised city views were not available.

Related guest reviews

6

Melad

13 Jan 2024

·

Stayed 3 nights

إضاءة الفندق جداً سيئة

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4

Md

29 Mar 2024

·

Stayed 3 nights

This is barely a three star hotel, dirty and worn out carpets inside and in lobby, very inconvenient room layout with a single bedside table for four beds, every request takes 3/4 calls and finally room service probably took my earbuds while doing housekeeping!

6

Mohamed

18 Jan 2024

·

Stayed 1 night

People nice. Room was a little dirty not bc wasnt cleaned but it was just old. Carpet was dirty and walls seemed like theyre starting to crack. Hose in the washroom leaked everytime we used it. It was good and accommodated our one night stay.

6

Ghazi

28 Oct 2025

·

Stayed 5 nights

La chambre ne corredpondait pas à notre demande lors de la location, nous avions 3 lits simple alors que nous avions séléctionné une chambre pour 2 avec 1 lit double. La fenètre donner sur un mur, il y avait une fuite dans la salle d'eau, le rasoir mis à disposition était cassé, le téléphone sonné sans arret ce qui nous empécher de dormir (ils sont venu résoudre le problème à notre demande). L'hotel nous à annoncé un bus toutes les demie heure ce qui était faut, nous n'avions souvent pas de bus pour aller au masjid el Haram et non plus pour rentrer à l'hotel. Je ne recommande pas cet hotel.

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2

Sohaib

4 Apr 2025

·

Stayed 2 nights

it says 5 star hotel, but it's less than 2 stars, not clean, bad AC, bad room service, not body picks the call.

10

Hanan

23 Jul 2024

·

Stayed 1 night

We stayed for a night at this hotel and really enjoyed our stay. The room on Expedia is advertised to have a city view - it does not. This hotel does not have any city view rooms. It's not really an issue but something to note when booking. The hotel room was clean and very comfortable. The shuttle to Masjid Al Haram is out front every 30 minutes, this made transportation very very easy. Thank you to Layali and Wadda at reception, both were very nice and helpful during our stay :)

8

Hossam

29 Feb 2024

·

Stayed 3 nights

The stay was good , hotel is nice and room was good in terms of size and cleanest. The negative thing there is not house keeping every day , the shuttle bus service from the hotel to Haram was excellent. In general the stay was satisfactory

8

habiba

9 Feb 2023

·

Stayed 3 nights

Overall, fair value for the price. No receptionist at late night check in. Dark room - asked for lamp, was promised it never came. Shower water was luke warm. Food excellent. Manager Nibras Ba'esa was helpful.

6

MOHAMMAD

18 Jan 2025

·

Stayed 8 nights

Actually we booked for twin bed room but got four bed room after negotiations they removed one bed and we do not have choice to change anything Breakfast was good and specially Imran Qais was very active and attentive

8

Mohammed

3 Dec 2025

·

Stayed 4 nights

The studio room with king bed and two bath rooms was excellent. The hotel shuttle services needs improvement. Bus was not very frequent and space was not available on return due to other non-resident hotel users using our bus.

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Service

Staff are frequently described as friendly, polite, and helpful. Consistency varies, with reports of delayed check-in, unanswered phones, missed housekeeping, and requests needing multiple calls.

Related guest reviews

6

Ganiyou

20 Dec 2022

·

Stayed 4 nights

There has not been a single cleaning service for my entire 4 days stay in the hotel. I requested a soap, and it was never provided to me. I had to go to a nearby pharmacy to buy a soap.

8

Yasmin

1 Jan 2026

·

Stayed 6 nights

Mycket bra frukost, mängder olika mat att välja. Goda rätter och även på kvällsmeny. Trevlig personalen i matsalen. Trevlig personal i receptionen för de underlättade för oss med en liten penga när vi bokade fel datum. Vi fick stanna kvar i rummet och det löste sig bra. Tack så mycket för vänligheten.

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6

Omar

21 Apr 2025

·

Stayed 2 nights

The room wasn't ready when we checked in, the towels were very old, and they didn't clean the room at all.

4

Md

29 Mar 2024

·

Stayed 3 nights

This is barely a three star hotel, dirty and worn out carpets inside and in lobby, very inconvenient room layout with a single bedside table for four beds, every request takes 3/4 calls and finally room service probably took my earbuds while doing housekeeping!

8

walaa

16 May 2024

·

Stayed 3 nights

Service was great and was able to check in earlier. The front desk personnel didn’t charge us early check in fee. They also delivered more drinks and tea bags when we called. The only suggestion is we have to call several times till someone answers. The front desk always empty and now one there, you have to wait for someone to come.otherwise it’s decent hotel nearby haram. Only 5 minutes by free shuttle offered by the hotel or 10-20 real by taxi

6

Mohamud

20 Sept 2024

·

Stayed 2 nights

Very poor communication. Asked for extra night and found out last minute that my room isn’t available and the hotel was completely booked out. Had find

4

Sura

20 Feb 2023

·

Stayed 8 nights

No room cleaning, bad service. I asked for room cleaning many times, no response. The room was dirty when we checked in, bathroom smells, sheets dirty. Very crowded hotel. Very disappointed

10

Riab

19 Aug 2024

·

Stayed 6 nights

Staff were very polite and ready for help with any requests. Breakfast is amazing. Several shops within the hotel for last minute gift or grocery. Shuttle to haram service is every 30 - 45 min both ways.

8

habiba

9 Feb 2023

·

Stayed 3 nights

Overall, fair value for the price. No receptionist at late night check in. Dark room - asked for lamp, was promised it never came. Shower water was luke warm. Food excellent. Manager Nibras Ba'esa was helpful.

2

Ali

24 Oct 2025

·

Stayed 1 night

I get the hotel 330 in the morning. I need to get in. He told me I have to wait till seven in the morning and I told him I’m gonna pay the money for that time.

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Location

A bit removed from Masjid Al Haram, so most guests rely on the shuttle or taxis rather than walking. Some still considered access acceptable given the regular transport.

Related guest reviews

10

Saleem

11 Feb 2024

·

Stayed 3 nights

Excellent location closer to Haram with shuttle going back & forth every 10 minz.Friendly & understanding staff.

8

walaa

16 May 2024

·

Stayed 3 nights

Service was great and was able to check in earlier. The front desk personnel didn’t charge us early check in fee. They also delivered more drinks and tea bags when we called. The only suggestion is we have to call several times till someone answers. The front desk always empty and now one there, you have to wait for someone to come.otherwise it’s decent hotel nearby haram. Only 5 minutes by free shuttle offered by the hotel or 10-20 real by taxi

8

Maulin

17 Mar 2025

·

Stayed 3 nights

Decent hotel - only the distance from Masjid Al Haram is a little bit far!

8

Malek

14 Dec 2023

·

Stayed 4 nights

The rooms are old a little bit but overall it’s pretty good. You’ll need a transportation to Alharam, the hotel offers a shuttle service every 30 minutes also you can take taxi 10-20SR.

10

Sami

11 Aug 2024

·

Stayed 1 night

Close to Harem, friendly staff, nice breakfast God willing, I will return

8

Mohamed

12 May 2022

·

Stayed 5 nights

الفندق جيد و نظيف بشكل عام. و لكن لنا الملاحظات الاتية: طعام السحور لم يكن بالجودة الكافية. قبل كل صلاة بحوالي نصف ساعة تتوقف الحافلات المتوجهة للحرم و بالتالي يجب تنزل للصلاة مبكرا او ان تسير حوالي ٣٥ دقيقة لتصل للحرم. يوم الجمعة صباحا تتوقف الحافلات بشكل كامل

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8

ali

26 Feb 2024

·

Stayed 3 nights

Good location for Umrah visit. Hotel is old and needs upgrade real bad. Good thing they had bus service to and from the Haram. Breakfast was very nice and lots of choices. Economical pricing. Grocery store and other items shops on lobby level so shopping was a breeze

10

Sibel

26 Jan 2025

·

Stayed 5 nights

Otelin temizliğini beğendim. Yemekler de güzeldi. Kabeye giden otobüslere 7 dakika yürüyerek ulaşılabiliyor böylece tek otobüsle Hareme( Kabe’ye) gitmek mümkün oldu. Biraz daha uygun fiyatlı olmasını isterdim. Ama genel olarak memnun kaldım

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10

Abdulsabur

27 Mar 2025

·

Stayed 9 nights

A bit far from Haram. Walkable but not easy. Getting bus back osnt easy

8

NABIL

25 Jan 2025

·

Stayed 2 nights

Everything was good. No clear instructions how to return back via free shuttle from Masjid ul Haram. I have to taxi to return back to hotel.

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Dining

Breakfast is often praised for taste and variety, and several guests liked the restaurant and iftar offerings. A few found food average or pricey, and suhoor quality drew occasional criticism.

Related guest reviews

8

Yasmin

1 Jan 2026

·

Stayed 6 nights

Mycket bra frukost, mängder olika mat att välja. Goda rätter och även på kvällsmeny. Trevlig personalen i matsalen. Trevlig personal i receptionen för de underlättade för oss med en liten penga när vi bokade fel datum. Vi fick stanna kvar i rummet och det löste sig bra. Tack så mycket för vänligheten.

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4

AYMAN

8 Jan 2024

·

Stayed 2 nights

The breakfast was superb. The bathroom commode was leaking making the bathroom having a bad urination stinky smell and the floor was kept wet at all times

8

Mohamed

12 May 2022

·

Stayed 5 nights

الفندق جيد و نظيف بشكل عام. و لكن لنا الملاحظات الاتية: طعام السحور لم يكن بالجودة الكافية. قبل كل صلاة بحوالي نصف ساعة تتوقف الحافلات المتوجهة للحرم و بالتالي يجب تنزل للصلاة مبكرا او ان تسير حوالي ٣٥ دقيقة لتصل للحرم. يوم الجمعة صباحا تتوقف الحافلات بشكل كامل

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10

Anara

23 May 2025

·

Stayed 2 nights

It was a nice and clean hotel with a great restaurant.

8

ali

26 Feb 2024

·

Stayed 3 nights

Good location for Umrah visit. Hotel is old and needs upgrade real bad. Good thing they had bus service to and from the Haram. Breakfast was very nice and lots of choices. Economical pricing. Grocery store and other items shops on lobby level so shopping was a breeze

10

rishad

4 Jan 2024

·

Stayed 2 nights

Exellent.specially the breakfast and the friendly reception staff especially ghaneeyah.

10

Sibel

26 Jan 2025

·

Stayed 5 nights

Otelin temizliğini beğendim. Yemekler de güzeldi. Kabeye giden otobüslere 7 dakika yürüyerek ulaşılabiliyor böylece tek otobüsle Hareme( Kabe’ye) gitmek mümkün oldu. Biraz daha uygun fiyatlı olmasını isterdim. Ama genel olarak memnun kaldım

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10

Rauf

13 Feb 2024

·

Stayed 2 nights

Nice Place to stay and perform Umrah , best Thing Shuttle service, every 30 mint bus service from hotel to Haram ,, Breakfast buffet is delious 10/10

10

Reda

1 Apr 2025

·

Stayed 7 nights

Nice staff who is always smiling and ready to answer any question and help. Iftar buffet was outstanding! I will definitely stay in Makarem during my next Makka trip

8

ABDUL

8 Oct 2024

·

Stayed 6 nights

Service ,breakfast transportation

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $50	14 $40
15 $40	16 $43	17 $39	18 $37	19 $48	20 $48	21 $43
22 $40	23 $43	24 $43	25 $40	26 $45	27 $45	28 $43
29 $43	30 $43

Su	Mo	Tu	We	Th	Fr	Sa
		1 $38	2 $38	3 $41	4 $40	5 $38
6 $38	7 $41	8 $41	9 $41	10 $46	11 $44	12 $43
13 $43	14 $43	15 $43	16 $43	17 $48	18 $48	19 $46
20 $46	21 $50	22 $59	23 $69	24 $86	25 $81	26 $77
27 $68	28 $94	29 $69	30 $71	31 $65

Makarem Umm Al Qura Hotel

Prices for Makarem Umm Al Qura Hotel

Monthly average prices

About this property

Location

Room options

Premium Suite

Superior Twin Room

Superior Quadruple Room

Guest reviews of Makarem Umm Al Qura Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Makarem Umm Al Qura Hotel

Considering this hotel for your Makkah trip?

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Business details