Name: Best Western Premier Dover Marina Hotel & Spa
Address: Dover Waterfront, Dover, England, United Kingdom, Dover, Kent, GB
Price range: $80–$201 per night
Rating: 8.2

What guests think

Best Western Premier Dover Marina Hotel & Spa delivers a historic, waterfront stay praised for friendly staff, renovated rooms and an excellent location by the beach, cruise port and Dover Castle, though the building’s age and operations create recurring drawbacks.

Guests like sea views and balconies, a decent gym and spa, and convenient on site bar and dining. Common frustrations include a tiny, slow lift, variable room sizes and temperature control, noise or drafts from old windows, occasional maintenance issues (odours, leaks, hot water outages), and limited parking with confusing arrangements. Overall, expect charming waterfront convenience with some quirks typical of an old property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Historic property with a tiny, slow lift and limited parking that may require prebooking or street options. Small spa with busy hot tub, decent gym, and on site bar and restaurant; occasional renovation works and maintenance incidents reported.

Related guest reviews

6

Sanjeev

Oct 25, 2024

·

Stayed 2 nights

The hotel is lovely! It’s well kept for a very old hotel. (Lift can take ages) The staffs are lovely and made sure guests enjoyed their stays. There are some things I wish I was informed before booking. Such as parking, while the hotel has parking. It does not specify that you need to book a space as there are only a total of 15 spaces which is not a lot at all. And this is booked by the spa and hotel individuals. Causing us to pay additional for a car park. This should be addressed as we witness staffs face abuse from customers over this. When it is not staff fault. And I could have booked a space for myself 4 months prior to the check in date. The spa facilities is lovely, but the word “spa pool” is misleading. As it was just a hot tub.

4

gary

Oct 8, 2025

·

Stayed 1 night

Gym was best thing about it

10

Jack

Sep 7, 2025

·

Stayed 2 nights

The location is great. Right on the water. Close to everything to see in Dover. Very clean, friendly staff. A/C was great. Amenities in the room were new looking. The only negatives were, small bathroom, elevator was slow which would normally not be a problem but we were there on a weekend when the cruise ships were swapping passengers.

6

Krislyn

Aug 14, 2025

·

Stayed 1 night

This hotel was formerly several row homes that have been converted to a hotel; lots of twists, turns, doors & unlevel flooring to navigate to get to your room. Beds in the room are rock hard - would have probably been more comfortable sleeping on the floor. AC was barely functioning; Beware of electrical issues; travel fan was fried when plugged into wall outlets. Toilet in bathroom is a very tight fit. Being larger than a size 2 it would have been easy to get stuck on the very tight fit toilet between the shower wall and the sink. Elevators are very small and will only hold 2 people plus luggage. The breakfast buffet is adequate. Very small lobby area. Taxi service is horrible. Had to walk from Hotel to cruise port with our luggage, after waiting 45 minutes for a reserved taxi that never came!

10

Carroll

May 16, 2025

·

Stayed 1 night

We had a lovely stay at this hotel, but one small elevator was a tight squeeze for the people going up and down.

10

Syeda

Jun 14, 2025

·

Stayed 1 night

The rooms were nice and spacious and clean. Beds comfortable. Staff were very attentive and helpful. Spa area was very small, jacuzzi very busy and as it was small we had to wait around for a while before we could find space to get in. Location is perfect, close to public transport, town centee with lots of restaurants. Beach is across the road. Town centre is dilapidated and feels unsafe. We encountered alot of drunk people during midday and one night during a stroll on the beach at 9pm, we were chased off by a drunk man swearing and shouting towards us! Felt very intimidated and unsafe.

10

Chris

Jul 29, 2025

·

Stayed 1 night

Very comfortable, quick check-in. Reasonable food choice. Gym but no pool. 10 mins from Dover Ferry check-in however the road got logged surprisingly quickly! Leave over an hour travel.

10

Amy

Jul 16, 2025

·

Stayed 1 night

Despite the fire alarm going off in the middle of the night and the lights cutting out due to a faulty switch in the bathroom this was a great hotel to stay in. Excellent location. Helpful staff. Beware the tiny lift!

6

Patricia

Aug 9, 2025

·

Stayed 1 night

Hotel was fine, but expected more for the price paid. Hotel could use a makeover. One small elevator for entire hotel. Had to wait 20 minutes in order to go down for check out. The hotel should have a shuttle bus to the cruise port as we had ordered a taxi the previous night and had to wait for 1 hour as there were so many people waiting for a taxi.Our dinner at the restaurant was delicious and the staff was excellent

8

Francesca

Dec 14, 2024

·

Stayed 1 night

An enjoyable stay. We stayed in a superior room with balcony which was lovely. On street parking is plentiful if you're leaving early for ferry. Free parking is provided by the hotel but this proved challenging. There was limited/no space. Had to call reception for help which in fairness they provided.

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Cleanliness

Many guests found rooms very clean, but reports of sewage or musty odours, missed housekeeping, and occasional flooding or hot water issues point to inconsistent upkeep.

Related guest reviews

4

Ken

Jun 14, 2025

·

Stayed 1 night

Our room flooded and our luggage and clothes got wet and no power so very hard getting packed and about 21:00 we got another room, so without any help we had pack up and move. As of right now can’t even get a breakfast or any compensation for the inconvenience. Talking to one of the staff said that every time it rains only one or two rooms flooded but this time it was a lot worse, you would think if they new about this they would’ve fixed the roof!! Just a great start to our holiday!!!

6

Ghias

Jul 26, 2024

·

Stayed 1 night

Very bad smelly staircase. Shower was blocked I will not go there again.

2

Kelly

Nov 8, 2023

·

Stayed 2 nights

Location is excellent but… room was not clean, fridge was full of past guests old rotting food, two shopping bags full, the sheets weren’t clean, when asked for clean sheets that didn’t automatically include pillow cases and I had to ask for those separately again. Key cards randomly stop working and they don’t have enough check in staff so there’s a 20 minute wait to get card fixed and back in your room, you’ll also spend a lot of time waiting if you need the elevator it’s a large hotel with a single elevator that comfortably holds 3 people at most and it’s slow.

6

Tuyen

Jul 7, 2024

·

Stayed 2 nights

Location was good. Expensive for a small twin room. Had to change room because of the sewage smell.

4

L R A

Jul 28, 2025

·

Stayed 1 night

Reception nice, room relatively nice. Bed comfortable. Bathroom was new and nicely done, but terrible smell of sewage. When we reported it to reception on check out they just said “okay I’ll make a note” - no apology at all.

10

Alena

Dec 22, 2024

·

Stayed 1 night

Very nice hotel. Large clean room. Friendly staff. Nice restaurant on premises.

10

Andrew

Sep 4, 2025

·

Stayed 1 night

Clean and well appointed room which suited us for our short stay. Beds were very comfortable and we had a peaceful night.

10

Scott

Nov 6, 2025

·

Stayed 2 nights

Very clean and spacious. Enjoyed it a lot

10

Eris

Jul 13, 2025

·

Stayed 1 night

Very clean and nice

4

Mary

Jun 27, 2025

·

Stayed 1 night

It is a real pity that such a beautiful building could be in such poor condition and that it should be so poorly staffed. When we checked in, there was a strong, revolting odor coming from the stairwell; really, it smelled like a cat had been dead there for some time. Took our breath away. We had to request another bedroom because the odor had penetrated there as well. It was completely obvious that the hotel was understaffed. Service in the restaurant and at breakfast was terrible simply because so few people were working. Is this a management problem?

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Rooms

Rooms range from renovated, comfy spaces with sea views and balconies to very small, dated or uneven ones; layouts and beds vary, and some sofa beds are uncomfortable. Guests mention drafts or noise from old windows and occasional temperature or AC issues.

Related guest reviews

6

guy

Sep 10, 2024

·

Stayed 2 nights

Our 'Superior Room' was a lot smaller than what the photos showed. They hardly have room to put your suitcase. The bathroom is tidy and modern and breakfast is average. There is a very good espresso machine in the room

10

Joanne

Nov 14, 2025

·

Stayed 2 nights

The room was very spacious and clean. Great shower. Loved the balcony. All of the staff, reception, waitresses, bar staff were all so welcoming and helpful. Nothing too much trouble.

10

Nadine

Aug 25, 2025

·

Stayed 1 night

A lovely big room with a balcony and sea views next trip around the area we will come back again. Just the lift is so small and old school the hotel is busy and amazing but you need to wait for long if you have luggages or if you’re strong enough take the stairs 😂but in overall everything marvellous breakfast, spa and more

8

Rohey

Apr 21, 2025

·

Stayed 1 night

The hotel had a great first impression. The lobby is really nice and inviting. Front desk and staff are present and very helpful during our stay. The elevator acts like the first made elevator though, very slow and not in order and very small. So if your room is on the 4th floor you have that to look forward to since the stairs do not go all the way to the f 4th floor. My biggest issue was their labeling of the rooms. We booked a two double bed room but they do not have those, all their double bed rooms are one bed and a couch that is not very comfortable. We gave the bed to kids and slept on the couch and woke up aching because it closer to the door. Aske from desk and he said all the room are the same, it was very tight and hard yo move around with kids. The bathroom was very clean, the bathtub tile was chipped just at two spots but very clean. They gave us extra towels. The tv does not work even for basic local news, you would have to connect your phone or your own apps. The location is great tho, right beach front and very close to dover castle

2

Emma

Sep 14, 2025

·

Stayed 2 nights

This was supposed to be a perfect birthday weekend for my partner. Arrived on Friday at about 8pm to a room that was covered in marks on the wall (see photos) and the room that felt like 30°, the air con wasn't on and I couldn't turn it on from the control on the wall. I spoke with the front desk and they offered to switch us rooms and gave me a key but after checking the second room there was a drainage issue and the room smelt so bad. I was given a fan for the heat in the room. When asked today how the stay was, I said disappointing and all I got was OK sorry to hear that. I will never return to this hotel. The only good point about this hotel is that the breakfast is decent.

4

Lisa

Sep 18, 2025

·

Stayed 2 nights

Room very small too much furniture to navigate to bathroom safely without stubbing toes. Dated interior scratch marks on bedroom wall. Fire alarm went off this morning at 6.44am and 7.30am. So no lie in. Nice food in restaurant for evening meal but not Mitchelin star as promoted. Breakfast expensive, ran out of teabags, milk, only small cups, no teaspoons and had to wait a while for fried eggs. Better option for breakfast and cheaper at table table mins walk away. When questioned about being woken by fire alarm they said it was due to construction works with dust getting into sensors. I actually think they had a lot of guests leaving today and they just wanted us up and out as soon as possible. Friendly staff but had to constantly ask for drinking glasses or food plates to be taken away Lovely outside area at front of hotel so would be nice in summer.

8

norbert

Sep 19, 2024

·

Stayed 3 nights

The rooms, in the same category, are very different in size. Be specific when booking and talk to the reception. The refurbished rooms are nice. The location in Dover is perfect. The hotel breathes history. The staff is excellent.

10

Hua

Oct 20, 2025

·

Stayed 1 night

Rooms with sea view is not a good choice. it's very windy both outside and inside as the window is not perfectly sealed.

10

Dominic

Aug 26, 2025

·

Stayed 1 night

Stayed 1 night. A fantastic stay during a sunny day. Get a balcony if you can!

8

Rick

Aug 10, 2025

·

Stayed 1 night

Other than the room & bathroom being very small, the hotel location is close to cruise port & has a bar/restaurants.

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Service

Staff are frequently praised as friendly and helpful at reception, bar and restaurant, with some efficient problem solving. However, at busy times service can be slow or disorganized, and a few guests reported poor communication, billing issues, or indifference.

Related guest reviews

8

Lynsey

Jul 28, 2025

·

Stayed 1 night

The food let this hotel down, the staff tried, but an hour and a half plus waiting for food because the kitchen couldn’t cope! Then it arrived cold and appalling quality. The staff did make up for this, but should not have been needed

10

Shawna

Jun 16, 2025

·

Stayed 2 nights

The only compliant I had was I payed for a late checkout & and housekeeping, kept on knocking on the door for me to leave the room after I paid for an extra 2 hour check out. The front staff needs to communicate better with housekeeping for future guests who want to extend the extra 2 hours of late check out.

10

Joanne

Nov 14, 2025

·

Stayed 2 nights

The room was very spacious and clean. Great shower. Loved the balcony. All of the staff, reception, waitresses, bar staff were all so welcoming and helpful. Nothing too much trouble.

10

Antonia

Mar 19, 2025

·

Stayed 2 nights

I had the best time here! I wasn't expecting this level of service from this brand but I must say, they knocked it out the park and my expectations were exceeded. The staff were super attentive, friendly and solution based. Comfy beds and couldnt fault the cleanliness. Breakfast buffet is spectacular. I really couldnt fault this place and will deff be back. Business travel or a weekend away as a couple this place has it all with the spa facilities downstairs.

10

Amy

Jul 16, 2025

·

Stayed 1 night

Despite the fire alarm going off in the middle of the night and the lights cutting out due to a faulty switch in the bathroom this was a great hotel to stay in. Excellent location. Helpful staff. Beware the tiny lift!

10

Angela

Jun 15, 2025

·

Stayed 1 night

The room was perfect & the view was amazing. The service we received was fantastic. We needed help getting up to the cliffs & the hotel reception was so helpful & provided tips.

8

NICOLE

Aug 12, 2025

·

Stayed 1 night

We asked to be sat for dinner and didn’t know we needed a reservation. She sat us only to say that we had to be out in 45 minutes. Not a problem as we wanted to eat and go to bed. 20 minutes passed and she never came to take our order. Another server took our order and said she was on break. The restaurant was empty except for two other tables the entire time we were there. Very uncomfortable.

10

Rosemarie

Aug 14, 2025

·

Stayed 1 night

Front desk staff excellent!

2

Simon

Feb 14, 2024

·

Stayed 1 night

the room and stay was fine, the man on the front desk at 5.30am was not so fine. I paid for the stay in full on the 31st January, when i checked in Gary was great and confirmed i had paid for 2 rooms in full. when i left the next morning i had to pay another £160 as the man on the front desk could find if i had paid or not. this money was for taking my family to disneyland paris and the taking of this money left me in a terrible situation for the whole of my trip and despite the guy telling me the money would go back onto my card that day once he had checked and confirmed payment with his colleagues, it took until i got home from taking my family away for it to go back on my card. this has to be the worst experience booking through hotels.com through best western and a trip taking my family away.

10

peter

Mar 2, 2024

·

Stayed 1 night

Staff were the best ..real people with a great altitude.. helpful and very helpful. This is what a real hotel is .. thanks to Garry and the reception staff ..all great and i will be back

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Location

Prime waterfront spot across from the beach and marina, within walking distance of Dover Castle, town and restaurants, and very convenient for the cruise port and ferries. Taxis can be scarce on cruise days.

Related guest reviews

8

Dean Ezel

Nov 11, 2025

·

Stayed 1 night

Great location facing the channel and with a small glimpse of the white cliffs through our window. We had a relaxing stay.

10

Christopher

Aug 24, 2025

·

Stayed 2 nights

Right across the road to the beach. I great spot to explore Dover and the surrounding area. An older hotel, but has that classic feel to it. Parking was good, but we were lucky to find a spot each time we went out.

10

Jack

Sep 7, 2025

·

Stayed 2 nights

The location is great. Right on the water. Close to everything to see in Dover. Very clean, friendly staff. A/C was great. Amenities in the room were new looking. The only negatives were, small bathroom, elevator was slow which would normally not be a problem but we were there on a weekend when the cruise ships were swapping passengers.

6

Krislyn

Aug 14, 2025

·

Stayed 1 night

This hotel was formerly several row homes that have been converted to a hotel; lots of twists, turns, doors & unlevel flooring to navigate to get to your room. Beds in the room are rock hard - would have probably been more comfortable sleeping on the floor. AC was barely functioning; Beware of electrical issues; travel fan was fried when plugged into wall outlets. Toilet in bathroom is a very tight fit. Being larger than a size 2 it would have been easy to get stuck on the very tight fit toilet between the shower wall and the sink. Elevators are very small and will only hold 2 people plus luggage. The breakfast buffet is adequate. Very small lobby area. Taxi service is horrible. Had to walk from Hotel to cruise port with our luggage, after waiting 45 minutes for a reserved taxi that never came!

10

Cory

Oct 22, 2025

·

Stayed 1 night

Lovely stay in Dover right on the water. Proximity to Dover castle is wonderful.

10

Shannon

May 31, 2025

·

Stayed 1 night

Great view of the harbor. Convenient to cruise terminal.

10

Maureen

Aug 8, 2025

·

Stayed 1 night

The room was great. Huge balcony overlooking the English Channel. Even the bathroom had a balcony. Good size modern bathroom with plenty of mirror space and nice shower. Check in desk staff was great. Bar staff friendly. Dinner (steaks and my son had a burger) at restaurant was very good. Taxis are a big problem. Sat for an hour 3 times waiting for a taxi. Almost couldn’t get one to the train station when it was time to leave. No Ubers or bus. No other options I was told by the desk clerk with no empathy. Different desk clerk than when we checked in. Fortunately I called the taxi driver we had already used and he made it a priority to get us to the train on time to catch our flight. Other than that I was very pleased with the hotel. Dover just needs Uber or more taxis. Call for a taxi LONG before you need one and expect to wait. Thank God we headed to the train station early that day. They had told us no cruise ships in port so it wouldn’t be a problem getting a taxi. That turned out to be wrong. It was raining lightly and I was told they were all doing school runs.

10

Rob

Aug 3, 2025

·

Stayed 1 night

Always love our stay here. Premier spot on the waterfront. Close to everything.

8

Kerrie

Oct 12, 2025

·

Stayed 1 night

Lovely location overlooking the bay. Close to Dover Castle.

10

Keri

Jun 18, 2025

·

Stayed 1 night

Great location especially when going out on a cruise ship. Beautifully updated old hotel!

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Dining

Breakfast and on site dining draw plenty of praise for quality and variety, though pricing is often seen as high. Experiences are inconsistent, with reports of slow or overwhelmed service and at times cold or poor dishes.

Related guest reviews

10

Erin

Jun 8, 2025

·

Stayed 1 night

Close to the port. Excellent dining on site. Fish and chips were superb!

10

Elspeth

Oct 2, 2024

·

Stayed 2 nights

The food was outstanding for both Breakfast and dinner. The gym was fantastic very clean and great equipment. Staff very friendly and helpful.

8

Lynsey

Jul 28, 2025

·

Stayed 1 night

The food let this hotel down, the staff tried, but an hour and a half plus waiting for food because the kitchen couldn’t cope! Then it arrived cold and appalling quality. The staff did make up for this, but should not have been needed

10

Lori

Jun 27, 2025

·

Stayed 1 night

This is a lovely OLD hotel. Keep in mind it is old, rooms are small, walls are thin & the elevator holds 2 people and their suitcases … it’s small and there is only 1. That said it is very charming. Breakfast was good and its location to the port was great.

4

Tannis

Apr 7, 2025

·

Stayed 1 night

This property is shabby and outdated. Check in was a wait as there was no one at the counter. We had to fill out a form on an iPad even though I had given all of our info prior to arrival. The lift is slow and dirty. The floors are dirty and the carpets in The room are not vacuumed well. The worst of it all was the food in the hotel restaurant. We have travelled extensively and it was the WORST fare we’ve experienced. Completely inedible and all it was was a burger and fries and fish and chips. We wait over an hour at a take out spot because they said they were too busy to deliver to our room. Very disappointing. We won’t be back.

8

WING YAN

Aug 15, 2024

·

Stayed 1 night

The breakfast is not valued for money. Better eat in other restaurants.

6

Patricia

Aug 9, 2025

·

Stayed 1 night

Hotel was fine, but expected more for the price paid. Hotel could use a makeover. One small elevator for entire hotel. Had to wait 20 minutes in order to go down for check out. The hotel should have a shuttle bus to the cruise port as we had ordered a taxi the previous night and had to wait for 1 hour as there were so many people waiting for a taxi.Our dinner at the restaurant was delicious and the staff was excellent

4

Lisa

Sep 18, 2025

·

Stayed 2 nights

Room very small too much furniture to navigate to bathroom safely without stubbing toes. Dated interior scratch marks on bedroom wall. Fire alarm went off this morning at 6.44am and 7.30am. So no lie in. Nice food in restaurant for evening meal but not Mitchelin star as promoted. Breakfast expensive, ran out of teabags, milk, only small cups, no teaspoons and had to wait a while for fried eggs. Better option for breakfast and cheaper at table table mins walk away. When questioned about being woken by fire alarm they said it was due to construction works with dust getting into sensors. I actually think they had a lot of guests leaving today and they just wanted us up and out as soon as possible. Friendly staff but had to constantly ask for drinking glasses or food plates to be taken away Lovely outside area at front of hotel so would be nice in summer.

10

Joseph

Aug 10, 2025

·

Stayed 1 night

The room was nice, looks like they renovated the rooms from my last stay, they have a restaurant and the breakfast was good, the was clean and very nice.

8

Kevin

Jul 5, 2025

·

Stayed 1 night

Nice accommodation if you need a place to stay the night before your cruise leaving from Dover. Right on the beach with a view to the white cliffs. Excellent breakfast buffet and nice bar on site.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$69
February	$72
March	$83
April	$127
May	$132
June	$169
July	$222
September	$116
October	$109
November	$92
December	$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $165	5 $156
6 $112	7 $105	8 $102	9 $117	10 $107	11 $138	12 $145
13 $105	14 $117	15 $117	16 $117	17 $107	18 $106	19 $177
20 $85	21 $113	22 $113	23 $113	24 $121	25 $149	26 $160
27 $90	28 $107	29 $126	30 $107

Su	Mo	Tu	We	Th	Fr	Sa
				1 $132	2 $114	3 $139
4 $80	5 $94	6 $91	7 $91	8 $91	9 $96	10 $107
11 $80	12 $90	13 $91	14 $102	15 $201	16 $96	17 $139
18 $80	19 $90	20	21	22	23 $95	24 $107
25 $81	26 $91	27 $91	28 $90	29 $107	30 $139	31 $114

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

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FAQs about Best Western Premier Dover Marina Hotel & Spa

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