Is parking available at the property?

Yes, parking is available on-site and is free. However, it is limited.

What are the check-in and check-out times?

Check-in is from 14:00, and check-out is until 10:00. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Yes, complimentary airport shuttle services are available at scheduled times, specifically Monday to Saturday. Service is not available on Sundays and public holidays.

What is the location of the property in relation to key landmarks?

The property is located in Brisbane's Northgate, within a 5-minute drive of Eagle Farm Racecourse and Nudgee Golf Club. It is approximately 3.1 miles from St Joseph's Nudgee College and 4.8 miles from Brisbane Entertainment Centre.

Is there a swimming pool at the property?

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours are not specified.

What are the policies for guests staying with children?

Children are allowed at the property, but specific age policies for free stays are not provided.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of AUD 10.00 per day. Rollaway beds are also available for the same fee. Advance request or confirmation may be required.

Novena Palms Motel - Clean Comfort in Brisbane

Average nightly price at Novena Palms Motel by month, last 12 months (USD)
Month	Average price
January	US$125
February	US$201
March	US$173
April	US$147
May	US$173
June	US$143
July	US$146
August	US$150
September	US$161
October	US$174
November	US$168
December	US$177

What guests think

At Novena Palms Motel, travellers praise the handy airport location and helpful staff with easy after hours self check in, but report uneven upkeep ranging from renovated rooms to dated, smelly, or poorly maintained areas.

The free airport shuttle draws guests but has limits, with no airport pickup and reduced or no service on some days; parking is available, and the pool exists but was occasionally closed or unclean. Rooms vary in size and comfort, with some refurbished and quiet, others noisy from upstairs, hard or squeaky beds, patchy lighting, and intermittent Wi-Fi; basic kitchenettes appear without stovetops. Overall, it suits simple, short stopovers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free airport drop off shuttle is a draw but has limited hours and no airport pickup, with no service on some days. Off street parking (including leave car while away) is available; the pool is present but occasionally unusable or unclean.

Related guest reviews

6

Andrea

18 Jul 2025

·

Stayed 1 night

Shame we couldn’t use the pool and needs an outdoor area in the sun.

4

Bronwyn

13 May 2024

·

Stayed 1 night

I chose this hotel because i needed an airport shuttle from and back to the airport. On hotels.com it said there was a shuttle service. When I called from the airport to ask how to meet the shuttle I was told by hotel staff that there is no pickup service at all.. only dropoff. Also no dropoff service on Sundays. My stay was for Saturday night. Had i known this I would not have chosen this hotel. The soap provided in the shower had a beautiful scent. The room was adequate and quiet. There were other hotels that were quite less expensive with no shuttle service. Next time i will choose one of those.

6

Donna

21 Mar 2024

·

Stayed 1 night

Nice pool. Shuttle to the airport in the morning but no shuttle to get there from the airport.

8

Mercy

22 May 2023

·

Stayed 1 night

A great and affordable place but it would be nice if they provided shuttle services more than what they currently provide.

6

Geraldine

7 Jul 2024

·

Stayed 1 night

Only stayed the 1 night but we were able to leave our car there for 4 days while we were away

6

Richard

2 Jun 2025

·

Stayed 1 night

Advertises free airport shuttle but doesn't tell you it isn't available Saturday and Sunday

10

Tanya

10 Oct 2025

·

Stayed 1 night

Very convenient to Airport, free shuttle included. Clean and quiet. Lovely Manager ☺️

10

Suzanne

15 Jul 2024

·

Stayed 1 night

Convenient location to the airport. Airport shuttle available. Easy check in. off street parking

10

Barry

28 Mar 2023

·

Stayed 1 night

Top floor position is not suitable for elderly guests with suitcases as too many stairs.

10

Judy

13 Jan 2024

·

Stayed 1 night

It was great...lady was friendly n informative. They ran us 2 airport in shuttle bus n we left our car there 15 days...excellent...peace of mind.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: some guests found rooms very clean, while others reported odours (drains, cigarette or mould), stained bedding, insects, and inconsistent housekeeping.

Related guest reviews

10

Rafael

23 Nov 2025

·

Stayed 1 night

Late arrival was easy to get the keys and get self access. Easy self check out prior to opening hours, comfortable, clean and very good accessible location.

2

Philip

13 Mar 2023

·

Stayed 1 night

First room offered had blood stains on mattress. Close to airport but no shuttle bus.

10

Robyn

10 Oct 2023

·

Stayed 1 night

Nice property, newly renovated rooms, very clean.

2

Kerry

18 Aug 2025

·

Stayed 2 nights

It was not worth the money we paid. It wasnt the cleanest place the photos on the web different to the place. The pool wasnt that clean. The whole place could do wiith an up date the gardens ect. It was more $150 a night place. Every disppointed.would not stay again.

4

Samantha

4 Jan 2024

·

Stayed 1 night

Photos on site not what you get when you arrive. We thought this motel had been shut down when we first arrived due to the condition and appearance of it. We arrived between 1-2pm (check in time usually 2pm) but room not ready. We had to wait outside for approximately 20 mins in the covered area but it was raining so seats were all wet. When we got our room, it did stink of overuse of chemicals. The floor had just been mopped but there were still tissue paper, chips and other rubbish on the floor. The pillows stunk as well as our towels. The electrical power point in the bathroom was not properly fitted to the wall and very unsafe to use. The gardens are all overgrown with weeds. The TV continually shut off during a movie. You are only provided with 3 sets of kitchen ware but we were a family of 4. Restaurant is closed as well so you may need to update this as there is hardly any other options of eating out nearby.

10

Tanya

10 Oct 2025

·

Stayed 1 night

Very convenient to Airport, free shuttle included. Clean and quiet. Lovely Manager ☺️

2

Tane

9 Feb 2024

·

Stayed 5 nights

Was not clean when i got to room, bugs and mosquitos through on walls and ceiling. Had no wifi for majority of the stay. Aircon smelt and blankets were stained. Sufficient if staying due to work accommodation as its similar to a donga but would not recommend if paying to stay.

10

Debbie

25 Oct 2025

·

Stayed 1 night

Clean unit very comfortable Stadf were amazing.

2

Ben

13 Apr 2024

·

Stayed 1 night

Air conditioning was disgusting. Moulding smells in the room from aircon or drains or both. Dilapidated and run down .decor from 90s Avoid this place

4

Jannine

29 May 2025

·

Stayed 1 night

The website didn't accurately reflect the accommodation and the room was quite strong with cigaret smoke.

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from newly renovated and spacious to dated and shoddy, with mixed bed comfort and occasional maintenance issues (squeaky beds, faulty lights or shower doors). Noise from upstairs is mentioned at times, and Wi-Fi reliability varies; some units have basic kitchenettes without stovetops.

Related guest reviews

6

Louise

25 Jan 2024

·

Stayed 1 night

We booked a room with 3 single beds for 3 people, but only 2 of anything was supplied - cups, blankets etc. there was an insect nest behind the bathroom door that erupted during our stay and I had to tune the tv in myself. The Wi-Fi password wasn’t available in the room and there was little information on anything other than a few photocopied and out of date menus. The bed frames squeaked when anyone turned over and the mattresses were hard and uncomfortable. There was also a large gap under the front door that we blocked with a towel so nothing came in during the night. It looked ok on the surface but the longer we were there the more tired the place felt. Location was convenient as was the airport shuttle, but I’d be unlikely to stay again.

10

Douglas

8 Nov 2024

·

Stayed 1 night

Nice big room. Patio was great for outside dining.

4

Jacki

15 Jan 2025

·

Stayed 1 night

The people in the unit above my room had a loud party all night which I had no sleep from. Also, all you hear in the room is footsteps from the ceiling.

8

Tracey

22 Dec 2022

·

Stayed 1 night

Very clean but beds are hard and uncomfortable

10

Toni

19 Jul 2025

·

Stayed 1 night

Accommodation was okay although bathroom door was extremely squeaky when closing. Shower door did not shut fully. The staff were very friendly and accommodating.

10

Lindsey

4 Jun 2025

·

Stayed 1 night

Loved the fact that I was given a code to access to my room key cos I arrived almost midnight. Only met the shuttle bus driver and appreciated her services. Wifi connection would've been better took me overnight to be able to connect. Also there was no milk in the fridge.

10

Robyn

10 Oct 2023

·

Stayed 1 night

Nice property, newly renovated rooms, very clean.

6

BRETT

30 Aug 2025

·

Stayed 1 night

Room was a bit shoddy

6

David

1 May 2024

·

Stayed 1 night

The room is renovated, clean and nice if I could have seen it. I checked in after hours and left in the morning, which was all self-serve as the desk was not open. I never saw anyone running the property. The lights in my room did not work, so I had to go about in the dark. There was power elsewhere. Had there been a lamp in the room that would have worked.

8

Terri

14 Jan 2023

·

Stayed 1 night

It was a really comfortable stay. The room had been newly renovated.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with smooth late self check in and assistance like arranging taxis or luggage storage. However, some reported limited office availability or poor handling of issues and refunds, plus occasional miscommunication about shuttles or check out.

Related guest reviews

10

Rafael

23 Nov 2025

·

Stayed 1 night

Late arrival was easy to get the keys and get self access. Easy self check out prior to opening hours, comfortable, clean and very good accessible location.

8

Allan

16 Jun 2024

·

Stayed 1 night

Ok stay, kept waiting for 10 minutes before being able to check in as the lady was on the phone!

2

Chelsea

16 Nov 2025

·

Stayed 1 night

With confirmed booking through online booking and email also stating confirmation, upon arrival my partner had waited for 2 people ..separate other bookings to be finalised although they were advised that their bookings were cancelled then for us also to be told no you don't have a booking either, as my partner came out to our car to get my phone to prove confirmation of booking the receptionist shut the doors and locked them and also shut the roller doors, without providing any information as to why not bothered to help us with resolving the matter and thus occurred at around 7 pm. Highly rude and very neglectful, appalling that we can't be provided reasoning. Being a local yet made to feel like we aren't even worthy of explanation for understanding what's happened and where/when our money would be refunded..., I'm just going to stop there should anyone else who books here especially being Australian, warning as you will see and feel this "motel" discriminates as they mainly provide for "their culture" we had to sleep in our car .

2

Jeff

9 Mar 2025

·

Stayed 1 night

The inbound flight from Nauru ETA 1130pm was turned back due to weather conditions in Brisbane. I phoned the Novena Palms Motel as soon as I possible could (been on a plane all night), and they refuse to refund the booking payment. I still have no idea when my Nauru flight will be rescheduled. Certainly won't ever be rebooking into this motel!!!

10

Keithan

20 Oct 2023

·

Great hotel overall. The miscommunication regarding late check out however, overall very accommodating.

4

Michael

24 Jul 2023

·

Stayed 1 night

Limited ability to talk to anyone

10

Ella

30 Jun 2024

·

Stayed 1 night

We stayed the night before flying out the next morning. Super easy and lovely lady at reception.

10

susan

3 Aug 2025

·

Stayed 1 night

This was a relaxing over-night stay. We arrived at 6 am and appreciated the Hotel storing our luggage so that we could go see Brisbane while we waited for our check-in time.

10

Tanya

10 Oct 2025

·

Stayed 1 night

Very convenient to Airport, free shuttle included. Clean and quiet. Lovely Manager ☺️

8

Christine

18 Nov 2025

·

Stayed 1 night

The office woman was very helpful.Ordered a taxi for me which was on time.Also she left great instructions for getting and dropping off keys.Room was clean.Good courtyard to sit in.

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AI-generated summary based on recent guest reviews

Location

Convenient for Brisbane Airport and short stopovers, with some guests finding the area quiet. There are few dining options or shops within easy walking distance.

Related guest reviews

8

Sally

15 Jul 2023

·

Stayed 1 night

Quiet and inexpensive place to stay, only 9 mins drive from airport with free shuttle bus. Basic self catering facilities. Friendly helpful staff

8

takuo

21 Dec 2023

·

Stayed 1 night

近所にスーパーなどが無いです

Translate

8

John

24 Jul 2025

·

Stayed 1 night

Close to airport and good price. Staff helped getting an Australian usb charger for my phone. Easy in and out.

8

FIONA

20 Apr 2024

·

Stayed 1 night

Great easy access to Airport. Parking and access were great for bigger vehicle.

10

Corie

20 Oct 2023

·

Stayed 1 night

Not many attractions around facilities or places to get food

4

Gregory

28 Dec 2025

·

Stayed 1 night

Location and views

10

Tanya

10 Oct 2025

·

Stayed 1 night

Very convenient to Airport, free shuttle included. Clean and quiet. Lovely Manager ☺️

10

Suzanne

15 Jul 2024

·

Stayed 1 night

Convenient location to the airport. Airport shuttle available. Easy check in. off street parking

10

Sarah

29 Jul 2025

·

Stayed 1 night

Great location for dropping off a Caravan rental and having somewhere to stay before heading to the airport the next day. We walked half a block between the two. The lady at the front desk was very kind and helpful. I needed to do laundry and the laundry services had closed for the day, so she drove me to the closest laundry mat to help out. The room was quiet. Balcony was a nice, quiet addition. Would stay here again!

6

Denise

17 Jul 2024

·

Stayed 1 night

Only stayed overnight from 10pm till 5.30, the rooms were clean,wasn't noisy,near the airport.

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AI-generated summary based on recent guest reviews

Dining

Dining options are limited: several guests noted no on site restaurant and few places to eat nearby. Some mentioned outdated room menus and minimal in room provisions.

Related guest reviews

8

Sally

15 Jul 2023

·

Stayed 1 night

Quiet and inexpensive place to stay, only 9 mins drive from airport with free shuttle bus. Basic self catering facilities. Friendly helpful staff

10

Lindsey

4 Jun 2025

·

Stayed 1 night

Loved the fact that I was given a code to access to my room key cos I arrived almost midnight. Only met the shuttle bus driver and appreciated her services. Wifi connection would've been better took me overnight to be able to connect. Also there was no milk in the fridge.

8

takuo

21 Dec 2023

·

Stayed 1 night

近所にスーパーなどが無いです

Translate

4

Terence and Anne-Maree

26 Sept 2024

·

Stayed 1 night

No tissues, biscuits, enough milk, no spare blankers pillows

4

Samantha

4 Jan 2024

·

Stayed 1 night

Photos on site not what you get when you arrive. We thought this motel had been shut down when we first arrived due to the condition and appearance of it. We arrived between 1-2pm (check in time usually 2pm) but room not ready. We had to wait outside for approximately 20 mins in the covered area but it was raining so seats were all wet. When we got our room, it did stink of overuse of chemicals. The floor had just been mopped but there were still tissue paper, chips and other rubbish on the floor. The pillows stunk as well as our towels. The electrical power point in the bathroom was not properly fitted to the wall and very unsafe to use. The gardens are all overgrown with weeds. The TV continually shut off during a movie. You are only provided with 3 sets of kitchen ware but we were a family of 4. Restaurant is closed as well so you may need to update this as there is hardly any other options of eating out nearby.

8

Soraya

25 Mar 2024

·

Stayed 1 night

The room was large, clean and comfortable and the bathroom was spotless although there was an unpleasant odour from the drains. The kitchenette housed a fridge, microwave, toaster and kettle. In fact everything needed although the walk to shop to buy groceries to make dinner was around a 60 minute round trip (walking) Christine was exceptionally helpful and friendly and even arrived early to allow me to check in early. The bed was extremely comfortable and would have provided a wonderful nights sleep had it not been for the noise from neighbouring rooms. Airport transport was not provided on sundays which I didn't realise when I booked so I had the added expense of a taxi which was a little annoying as I had made my decision on where to book and how much to pay based on transfers. On the whole, I would recommend the motel for a short stop over

10

Corie

20 Oct 2023

·

Stayed 1 night

Not many attractions around facilities or places to get food

8

Michael

11 May 2023

·

Stayed 1 night

No dining in area

2

Tim

28 Jul 2023

·

Stayed 1 night

This location is not near any amenities such as dining the Wi-Fi did not work the check-in procedure is strange, because the office is close enough to get a code to go into a box of Sandra shuttle said it was running at 7:40 AM which I did not so we just left with an Uber. We never go back. Do not recommend.

8

Michael

18 Jul 2025

·

Stayed 1 night

Free Shuttle to the Airport was the main reason chose this motel. Bed was a bit on the hard side, but have slept on worse. Lack of stove top a bit of a pain if you stayed more than one night and wanted to boil an egg etc there aren't many restaurants nearby

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $205	13 $123	14 $135
15 $135	16 $185	17 $185	18 $185	19 $191	20 $192	21 $186
22 $191	23 $192	24 $186	25 $192	26 $186	27 $186	28 $186
29 $186	30 $191

Su	Mo	Tu	We	Th	Fr	Sa
		1 $186	2 $192	3 $192	4 $186	5 $211
6 $192	7 $186	8 $186	9 $191	10 $192	11 $192	12 $186
13	14	15 $204	16 $204	17	18	19
20	21 $204	22 $205	23 $203	24 $203	25 $190	26
27 $204	28 $205	29 $205	30 $205	31 $191

Novena Palms Motel

Prices for Novena Palms Motel

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds

Standard Single Room

Standard Double Room, Balcony

Standard Room, Kitchenette

Standard Suite, 1 Bedroom, Kitchenette

Standard Twin Room, 1 Twin Bed, Accessible

Guest reviews of Novena Palms Motel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Novena Palms Motel

Prices for upcoming dates