Kefalonia Bay Palace

The staff and location were lovely. The view from Bay Palace provided beautiful sunrises, gorgeous views of the mesmerizing blue water beach, and enchanting views of the town.

Room clean but not deep clean, loads of dust on bed frame and pictures, ants in bathroom. Outside terrace and internal floors not clean for feet or white socks. Staff ok, breakfast very poor. Worryingly unsafe glass barrier around main pool, could be pushed over. Air conditioning basic. General maintenance low, jet shower had been glued so couldn’t change settings. Drains gargled and could smell around pool. Simple golf cart service to help guests up the hills, don’t stay here if not fit. Wasn’t the best hotel, not the worst either. Needs investment and an experienced manager. View great, not worth the money. Shame.

It looks a little tired now

Very nice

Room We stayed in the family room, which was spacious and had a fantastic view. The old-fashioned furniture and bathroom didn't bother us, but the bathroom flooded every time we showered, even with the curtain closed. The water wouldn't drain, leaving the floor slippery all day, and no squeegee was provided. The bed was tatty, and the mattress was old and hard. Thankfully, I brought a self-inflating mat for some comfort. The aircon was old and barely worked. Despite closing the windows as instructed, the staff dismissed our complaints, leading to hot, uncomfortable nights. There were lots of steps, but we enjoyed the exercise after all the eating and drinking. Food and Drink Breakfast was disappointing and not up to 4-star standards. We often had to fetch our own cutlery, salt, pepper, and bowls. The food was the same every day and of mediocre quality. The only highlights were the yoghurt, cheese, juices, and coffee. The fried eggs were cold, and the scrambled eggs were rubbery. Fresh fruit options were limited to apples and a bit of fruit salad. Some young waitresses seemed to be in training and were unsure of what to do. While we enjoyed the swifts and swallows flying overhead, the hotel made no effort to clean their droppings from the banisters near the dining tables. The food was disappointing, so we were glad we didn't book half board. The bar inside was empty, with no music or atmosphere, which was a shame given the inviting terrace views. Pool The pool area was large w