"Palác U Kočků" by Adrez, Palace At the Cats

The paint and carpeting was old and dirty. There were ant traps in the room for the many ants that appeared. Can’t rate staff as we didn’t see any anywhere. There were no added amenities

We stayed in a family room which was truly excellent—huge, with high ceilings and very beautiful. The bathroom was also large. The hotel is located in a stunning old building right in the heart of the old town. The breakfast buffet in the restaurant downstairs was superb, with a large, varied selection and friendly staff. The only downside to staying right in the center of the old town is the noise; there was a loud buzz from the surrounding streets until 2 AM, and occasional singing and shouting throughout the night.

The room (B34) that was assigned to us was in level 4 of the side B of the hotel. This side was disgusting, and doesn’t have an elevator and you have to carry your bags through the stairs all the way up to the room, and they were very dirty, dark and smelled so bad. When you open the room it was like enter in a steam bath, also it smelled like grease. We were so disappointed and frustrated but we got there late, tired and after carried the luggage all the way up to the room we weren’t able to go back and asked for a room change; even though the room and the bathroom were clean and both have a good size. We had to open the windows and left the room door open to let the fresh air running through. There was an air conditioner unit but it didn’t work. The bed was clean and comfortable but the pillows were very soft and too small. No sleep at all. The towels were clean. They advertised that toiletries are provided but they only put a bottle of soap for the vanity and one for the tub. The bath tub has only a hand shower and it doesn’t have the appropriate height, very uncomfortable to shower and the water spilled out of the tub. The next day, we told the receptionists the situation and they said they will send the housekeeper to check. Not help at all. The hotel price is so high for what you get. I do not recommend this hotel. For Hotels.com please verify the properties before posting. As a Platinum member I do not deserve this kind of experience. Nobody deserves this.

The location and price for this hotel make it a great value. Right in the middle of Old Town, easy walking everywhere. The restaurant/pub is excellent, but plenty of great choices nearby. Minor inconveniences: the room had a musty smell after the hot summer, needs a deep cleaning. The bed is very hard, like many hotels in the area. Overall, we enjoyed our stay thoroughly.

Amazing location, 5-15 min walking distance to absolutely everything you would want to see whilst visiting. Spacious and clean rooms. Friendly staff, we had an amazing stay!