Papaya Playa Project, Tulum, a Member of Design Hotels
318 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
318 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Papaya Playa Project, Tulum, a Member of Design Hotels, les prix par nuit s'élèvent en moyenne à 285 $US pendant le mois le moins cher (août) et à 1 088 $US pendant le mois le plus cher (janvier), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 1 088 $US |
| février | 462 $US |
| mars | 449 $US |
| avril | 451 $US |
| mai | 445 $US |
| juin | 314 $US |
| juillet | 315 $US |
| août | 285 $US |
| septembre | 318 $US |
| octobre | 399 $US |
| novembre | 391 $US |
| décembre | 592 $US |
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sept. · 318 $US
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Le plus cher : janvier (env. 1 088 $US)
Le moins cher : août (env. 285 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages et des soins du visage, et permettez qu'on prenne soin de vous. 2 piscines extérieures vous attendent pour un petit plongeon avant de rejoindre la plage privée ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages et des soins du visage, et permettez qu'on prenne soin de vous. 2 piscines extérieures vous attendent pour un petit plongeon avant de rejoindre la plage privée pour de purs moments de détente. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service d'organisation de mariages.
Services de l'établissement
Les équipements et services proposés incluent un service de départ express, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking gratuit se trouve dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour dans cet hôtel, ne manquez pas de faire halte au restaurant qui abrite un bar / salon plein de charme. Ce lieu chaleureux propose aussi un service d'étage (horaires limités). L'hébergement vous invite à rejoindre son bar à la plage pour une petite pause bien méritée. Un petit déjeuner composé de spécialités régionales gratuit est servi tous les jours de 07 h 00 à 12 h 00.
Chambres
Avec une décoration personnalisée, les 87 chambres de l'hébergement vous invitent à la détente. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également un pommeau de douche à « effet pluie » et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un coffre-fort et un ventilateur de plafond. Le service d'entretien est assuré tous les jours.
Emplacement
En choisissant Papaya Playa Project, Tulum, a Member of Design Hotels, vous profiterez d'un séjour à Tulum (Zona Hotelera), à 4 min en voiture de Plage de Tulum et à 8 minutes de Ruines mayas de Tulum. Cet hôtel au bord de la plage se trouve à 3 km de Playa Paraiso et à 6,2 km de Réserve de la biosphère de Sian Ka'an.
À proximité
Musée SFER IK(0.1 miles)
Parc du Jaguar(0.4 miles)
Parc national de Tulum(0.5 miles)
Accès au Parc Jaguar(0.5 miles)
Point de vue Jaguar Tulum(0.5 miles)
Plage de Tulum(1 miles)
Station balnéaire Las Palmas Public Beach(1.4 miles)
Centre de Style de Vie Hunab(1.7 miles)
Playa Paraiso(1.8 miles)
Sculpture Ven a la Luz(2.1 miles)
Ruines mayas de Tulum(2.5 miles)
Temple des Fresques(2.7 miles)
Parc Playa Ruinas(2.7 miles)
Temple du Dieu Descendant(2.8 miles)
Maison du Cénote(2.8 miles)
Aéroport international de Tulum (TQO)(28 miles)
Aéroport international de Cancún (CUN)(75.3 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Emplacement
Km 4.5 Carretera Tulum Boca Paila, Zona Hotelera, Tulum, Tulum, Quintana Roo, Mexique
Musée SFER IK (0.1 miles)
Parc du Jaguar (0.4 miles)
Parc national de Tulum (0.5 miles)
Accès au Parc Jaguar (0.5 miles)
Point de vue Jaguar Tulum (0.5 miles)
Plage de Tulum (1 miles)
Options de chambre
4
Loft, piscine privée, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privéePiscine privée
7
Chambre, piscine privée, vue océan (Casita, Ground Pool)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
7
Chambre (Casa Coco)
Détails de la chambre
5× Très Grands Lits Doubles
ClimatisationWi-Fi (gratuit)Salle de bain privée
8
Chambre (Casa Viento)
Détails de la chambre
4× Très Grands Lits Doubles
et 1 Lit Double
ClimatisationWi-Fi (gratuit)Salle de bain privée
4
Chambre, piscine privée (Casita Jungle, Rooftop Pool)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privéePiscine privée
5
Chambre (Casa Palapa)
Détails de la chambre
5× Très Grands Lits Doubles
ClimatisationWi-Fi (gratuit)Salle de bain privée
10
Chambre (Casa Palma)
Détails de la chambre
4× Très Grands Lits Doubles
Couchages 8
ClimatisationWi-Fi (gratuit)Salle de bain privée
4
Chambre, vue océan (Casita)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
8
Chambre (Casa Arena)
Détails de la chambre
4× Très Grands Lits Doubles
Couchages 8
ClimatisationWi-Fi (gratuit)Salle de bain privée
8
Chambre, piscine privée (Casita Jungle, Ground Pool)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Cabane Familiale, vue océan
Détails de la chambre
1 Très Grand Lit Double
et 1 Lit Simple
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
5
Chambre, piscine privée, vue océan (Casita, Rooftop Pool)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs
7.5
Bien
Basé sur 385 avis vérifiés
Qui séjourne ici ?
Affaires
2%
Couples
46%
Familles
12%
Groupes
32%
Solo
6%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Papaya Playa Project, Tulum, membre de Design Hotels, les voyageurs soulignent un cadre saisissant entre jungle et plage, avec des casitas uniques et un personnel accueillant, ainsi que des soirées animées le week-end. Toutefois, des problèmes récurrents sont signalés, notamment un service inégal, un entretien variable et des perturbations occasionnelles dues aux événements.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Papaya Playa Project, Tulum, membre de Design Hotels, les voyageurs soulignent un cadre saisissant entre jungle et plage, avec des casitas uniques et un personnel accueillant, ainsi que des soirées animées le week-end. Toutefois, des problèmes récurrents sont signalés, notamment un service inégal, un entretien variable et des perturbations occasionnelles dues aux événements.
De nombreux clients ont apprécié les piscines privées ou sur le toit, ainsi que la situation géographique pratique, au début de la Zone Hôtelière. Cependant, la baignade peut être compromise pendant la saison des algues. Les commentaires sur les restaurants saluent le petit-déjeuner et les saveurs, mais soulignent fréquemment des prix très élevés et, parfois, un service lent. Attendez-vous à un séjour élégant, immergé dans la nature, avec une vie nocturne animée et un service variable.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Club de plage avec des soirées populaires le samedi et lors de la pleine lune ; plusieurs clients ont noté un accès gratuit pour les invités, ainsi que des jardins pittoresques et de nombreuses chambres avec piscine privée ou sur le toit. Certains équipements semblent vieillissants ou mal entretenus, les piscines publiques sont petites, les horaires de yoga peuvent être irréguliers, et les algues peuvent limiter l'utilisation de la plage.
Avis de voyageur à ce sujet
8
Myra
9 août 2024
·
A séjourné 3 nuits
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
8
Koichi
3 sept. 2024
·
A séjourné 2 nuits
Facility is a bit old
Facility is a bit old
4
Mark
5 juil. 2023
·
A séjourné 3 nuits
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
10
Anna
19 nov. 2024
·
A séjourné 2 nuits
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
10
Keisha
12 août 2025
·
A séjourné 6 nuits
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
10
Sophia
24 sept. 2025
·
A séjourné 4 nuits
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
8
Aimeerenee
23 mai 2022
·
A séjourné 1 nuit
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
10
Danielle
13 juil. 2023
·
A séjourné 1 nuit
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
8
Patrick
28 janv. 2023
·
A séjourné 19 369 nuits
Man muss damit rechnen, dass im Januar einige Raves stattfinden die bis tief in die Nacht gehen.
Man muss damit rechnen, dass im Januar einige Raves stattfinden die bis tief in die Nacht gehen.
2
Mauricio
10 sept. 2024
·
A séjourné 4 nuits
Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares. El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto. Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo. Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares. El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto. Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo. Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires varient : certains ont trouvé les chambres impeccables, mais plusieurs critiques mentionnent des lacunes telles que des piscines ou des transats sales, des insectes, des articles de toilette manquants, des odeurs d'humidité ou d'égout, et des débris post-tempête. Des problèmes d'entretien tels que des serrures bloquées, des problèmes de climatisation et des équipements vieillissants ont également été signalés.
Avis de voyageur à ce sujet
2
George
15 juin 2023
·
Don’t ever stay here!!! first they put us on a lower category room, they didn’t want to refund for their mistake, in addition there’s was no running water … stank all nite, for an overpriced hotel I rather stay elsewhere where the service is right.. so bad I checkout out early and didn’t care about refunds for my second room
Don’t ever stay here!!! first they put us on a lower category room, they didn’t want to refund for their mistake, in addition there’s was no running water … stank all nite, for an overpriced hotel I rather stay elsewhere where the service is right.. so bad I checkout out early and didn’t care about refunds for my second room
8
Myra
9 août 2024
·
A séjourné 3 nuits
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
8
Ashkan
27 mars 2024
·
A séjourné 4 nuits
Service was subpar for the nightly price. Didn’t get room service once and had to ask several times and never actually got it besides getting fresh towels. AC broken one night and took three asks to get it fixed. Yoga was promised daily but was missing. Property is a bit old now with cracked doors. Not a single appliance in the rooms besides AC. Not even a chair to sit on besides the bed. Also asked for a double bed weeks before arrival and was told to ask at check in to be accommodated, then promised a double bed after two nights in a single bed and then told that room was already booked after two nights with no option to upgrade. It was obvious they were just trying to kick the can down the road until we checked out but then again all this considered it is Mexico it won’t ever be perfect lol
Service was subpar for the nightly price. Didn’t get room service once and had to ask several times and never actually got it besides getting fresh towels. AC broken one night and took three asks to get it fixed. Yoga was promised daily but was missing. Property is a bit old now with cracked doors. Not a single appliance in the rooms besides AC. Not even a chair to sit on besides the bed. Also asked for a double bed weeks before arrival and was told to ask at check in to be accommodated, then promised a double bed after two nights in a single bed and then told that room was already booked after two nights with no option to upgrade. It was obvious they were just trying to kick the can down the road until we checked out but then again all this considered it is Mexico it won’t ever be perfect lol
4
Kamyar
19 août 2024
·
A séjourné 3 nuits
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
8
Koichi
3 sept. 2024
·
A séjourné 2 nuits
Facility is a bit old
Facility is a bit old
2
fereshteh
29 avr. 2024
·
A séjourné 1 nuit
Not clean at all. Not the place u feel comfortable at all
Not clean at all. Not the place u feel comfortable at all
6
Rikysha
10 mai 2024
·
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.
2
Christopher
3 mars 2024
·
A séjourné 3 nuits
Rooms had bugs in it, no shampoo or conditioner in the shower. Lock jammed and got locked in my hut. Had to crawl out window to get out. Employees are incredibly slow to do anything. Many don’t understand what you want. The parties on Saturday are a total inconvenience for the hotel guests. Priorities given to party guest.
Rooms had bugs in it, no shampoo or conditioner in the shower. Lock jammed and got locked in my hut. Had to crawl out window to get out. Employees are incredibly slow to do anything. Many don’t understand what you want. The parties on Saturday are a total inconvenience for the hotel guests. Priorities given to party guest.
6
RAMON
2 août 2024
·
A séjourné 3 nuits
Esta descuidado el hotel el servicio malo, las habitaciones en mal estado, tuve que pedir que arreglaran algunas cosas e la habitación
Esta descuidado el hotel el servicio malo, las habitaciones en mal estado, tuve que pedir que arreglaran algunas cosas e la habitación
2
Mauricio
10 sept. 2024
·
A séjourné 4 nuits
Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares. El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto. Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo. Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares. El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto. Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo. Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les casitas au design avant-gardiste sont uniques, avec des options de piscine privée ou sur le toit et, parfois, une vue sur l'océan. Les inconvénients sont notamment des surfaces très petites pour certaines catégories, des équipements limités dans les chambres (par exemple, pas de machine à café), des intrusions d'animaux sauvages et le bruit des soirées le week-end.
Avis de voyageur à ce sujet
6
Paige
1 mai 2023
·
enjoyed our first night here, nice staff and great beach party. We didn’t mind the noise even though it was extremely loud. What we did mind was coming back to our room with raccoon pee everywhere and our second night spent trying to get a raccoon out of our roof. The resort did nothing to compensate our last night or our bad experience l- not even an offer to move to a new casita! the whole night I was staring up at a raccoon looking down at us-trying to burry his way through the roof. The room had a very small light so I could hardly see where the raccoon was moving which made it even more terrifying. The property says this is what to expect on a property with animals- I understand, but not inside the villa! I was scared to go to the bathroom or take a shower as the raccoon had buried a hole fully through the roof to access the bathroom. Super disappointed by how this was handled.
enjoyed our first night here, nice staff and great beach party. We didn’t mind the noise even though it was extremely loud. What we did mind was coming back to our room with raccoon pee everywhere and our second night spent trying to get a raccoon out of our roof. The resort did nothing to compensate our last night or our bad experience l- not even an offer to move to a new casita! the whole night I was staring up at a raccoon looking down at us-trying to burry his way through the roof. The room had a very small light so I could hardly see where the raccoon was moving which made it even more terrifying. The property says this is what to expect on a property with animals- I understand, but not inside the villa! I was scared to go to the bathroom or take a shower as the raccoon had buried a hole fully through the roof to access the bathroom. Super disappointed by how this was handled.
10
Raquel
19 janv. 2022
·
A séjourné 1 nuit
Experiencia única, con un entorno natural frondoso e instalaciones impecables, excelente ambiente lounge chic ideal para parejas o con amigos, preciosa playa acceso a ella desde las habitaciones (solo mejoraría la iluminación en baños), sin duda volvería
Experiencia única, con un entorno natural frondoso e instalaciones impecables, excelente ambiente lounge chic ideal para parejas o con amigos, preciosa playa acceso a ella desde las habitaciones (solo mejoraría la iluminación en baños), sin duda volvería
10
Josel
26 avr. 2025
·
A séjourné 9 nuits
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
10
Keisha
12 août 2025
·
A séjourné 6 nuits
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
10
MARISLEIDYS
17 juin 2023
·
A séjourné 4 nuits
I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well. Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.
I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well. Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.
10
Sophia
24 sept. 2025
·
A séjourné 4 nuits
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
6
Dora A
7 juil. 2024
·
A séjourné 4 nuits
Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach
Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach
10
Danielle
13 juil. 2023
·
A séjourné 1 nuit
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
4
Flavia
1 sept. 2022
·
A séjourné 4 nuits
the room was so small that no suitcase could fit inside the room and we had to upgrade and pay another $900…the service is very good…but the rooms are not so good
the room was so small that no suitcase could fit inside the room and we had to upgrade and pay another $900…the service is very good…but the rooms are not so good
10
Alexis
14 août 2022
·
A séjourné 2 nuits
We had an amazing stay here and the staff went above and beyond with whatever we needed. They were so accommodating when we arrived earlier than expected because we were getting picked up for a tour. The concierge was very helpful and attentive to our needs and responded very promptly whenever we texted them and had questions. They made sure we always had water for our room. The restaurant food was very delicious with a beautiful view and the staff service was excellent that made the experience even more enjoyable. We got the jungle casita with rooftop pool.. the room was beautiful and clean. We’re so thankful to all of the staff.. they made my husband and I’s trip truly special. Choosing papaya playa project to celebrate his birthday did not disappoint and exceeded our expectations.
We had an amazing stay here and the staff went above and beyond with whatever we needed. They were so accommodating when we arrived earlier than expected because we were getting picked up for a tour. The concierge was very helpful and attentive to our needs and responded very promptly whenever we texted them and had questions. They made sure we always had water for our room. The restaurant food was very delicious with a beautiful view and the staff service was excellent that made the experience even more enjoyable. We got the jungle casita with rooftop pool.. the room was beautiful and clean. We’re so thankful to all of the staff.. they made my husband and I’s trip truly special. Choosing papaya playa project to celebrate his birthday did not disappoint and exceeded our expectations.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreux clients décrivent un personnel chaleureux et accueillant, ainsi qu'un service de conciergerie réactif via WhatsApp. D'autres signalent un suivi insuffisant et des litiges concernant la facture au moment du départ, un service lent au restaurant et un professionnalisme inégal.
Avis de voyageur à ce sujet
10
Brayan Antonio Rodriguez
30 sept. 2022
·
A séjourné 1 nuit
Excelente servicio. Desde la llegada, la asistencia a dudas y cualquier necesidad y la salida. En fin todo es una grandiosa experiencia. No dudaría en regresar. Gracias a todos por su hospitalidad y ganas de servir!!
Excelente servicio. Desde la llegada, la asistencia a dudas y cualquier necesidad y la salida. En fin todo es una grandiosa experiencia. No dudaría en regresar. Gracias a todos por su hospitalidad y ganas de servir!!
4
Eyal
13 janv. 2026
·
A séjourné 3 nuits
Really bad customer service
Really bad customer service
2
David
8 févr. 2025
·
A séjourné 1 nuit
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
10
Viral
15 févr. 2023
·
Big shout out to Papaya playa to make our honeymoon super memorable! They were so warm and welcoming. Shout out to there crew: Peronica / Alexandre / Miralda and vanessa! Will definitely reccomend to families and couples!
Big shout out to Papaya playa to make our honeymoon super memorable! They were so warm and welcoming. Shout out to there crew: Peronica / Alexandre / Miralda and vanessa! Will definitely reccomend to families and couples!
6
Rikysha
10 mai 2024
·
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.
10
Keisha
12 août 2025
·
A séjourné 6 nuits
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
10
Sophia
24 sept. 2025
·
A séjourné 4 nuits
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
8
Aimeerenee
23 mai 2022
·
A séjourné 1 nuit
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
10
Alexis
14 août 2022
·
A séjourné 2 nuits
We had an amazing stay here and the staff went above and beyond with whatever we needed. They were so accommodating when we arrived earlier than expected because we were getting picked up for a tour. The concierge was very helpful and attentive to our needs and responded very promptly whenever we texted them and had questions. They made sure we always had water for our room. The restaurant food was very delicious with a beautiful view and the staff service was excellent that made the experience even more enjoyable. We got the jungle casita with rooftop pool.. the room was beautiful and clean. We’re so thankful to all of the staff.. they made my husband and I’s trip truly special. Choosing papaya playa project to celebrate his birthday did not disappoint and exceeded our expectations.
We had an amazing stay here and the staff went above and beyond with whatever we needed. They were so accommodating when we arrived earlier than expected because we were getting picked up for a tour. The concierge was very helpful and attentive to our needs and responded very promptly whenever we texted them and had questions. They made sure we always had water for our room. The restaurant food was very delicious with a beautiful view and the staff service was excellent that made the experience even more enjoyable. We got the jungle casita with rooftop pool.. the room was beautiful and clean. We’re so thankful to all of the staff.. they made my husband and I’s trip truly special. Choosing papaya playa project to celebrate his birthday did not disappoint and exceeded our expectations.
2
Leonardo
23 juin 2025
·
A séjourné 2 nuits
Had an incident on the check out day, and the hotel staff didnt even try to reach out to make a statement or explanation. Worst than that, they ignored all of our messages and contacts. Too bad, because that turned our stay a terrible Mess! Would never recomend or come back. It is not sorry all the money that we spent!.
Had an incident on the check out day, and the hotel staff didnt even try to reach out to make a statement or explanation. Worst than that, they ignored all of our messages and contacts. Too bad, because that turned our stay a terrible Mess! Would never recomend or come back. It is not sorry all the money that we spent!.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situation géographique pratique au début de la Zone Hôtelière de Tulum, avec une plage pittoresque et un accès facile aux événements. Le quartier est sûr, bien que la baignade puisse être compromise pendant la saison des algues.
Avis de voyageur à ce sujet
8
Myra
9 août 2024
·
A séjourné 3 nuits
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
4
Mark
5 juil. 2023
·
A séjourné 3 nuits
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
6
Mar Y Sol
3 avr. 2024
·
A séjourné 1 nuit
The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.
The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.
10
Anna
19 nov. 2024
·
A séjourné 2 nuits
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
10
Josel
26 avr. 2025
·
A séjourné 9 nuits
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
10
Keisha
12 août 2025
·
A séjourné 6 nuits
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
6
Dora A
7 juil. 2024
·
A séjourné 4 nuits
Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach
Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach
8
Aimeerenee
23 mai 2022
·
A séjourné 1 nuit
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
10
Danielle
13 juil. 2023
·
A séjourné 1 nuit
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
8
Patrick
28 janv. 2023
·
A séjourné 19 369 nuits
Man muss damit rechnen, dass im Januar einige Raves stattfinden die bis tief in die Nacht gehen.
Man muss damit rechnen, dass im Januar einige Raves stattfinden die bis tief in die Nacht gehen.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La nourriture et le petit-déjeuner sont souvent salués pour leurs saveurs, mais les prix des repas et des boissons sont régulièrement décrits comme très élevés. Plusieurs clients ont également noté un choix limité au petit-déjeuner en semaine et un service parfois lent ou décevant.
Avis de voyageur à ce sujet
8
Myra
9 août 2024
·
A séjourné 3 nuits
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
4
Kamyar
19 août 2024
·
A séjourné 3 nuits
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
8
Bülent
23 sept. 2024
·
A séjourné 3 nuits
Otel çok güzel sadece kahvaltı seçeneğimiz fazla yoktu bi tost birde meyve tabağı ve çay verdiler diğer her şey ekstra yediğimiz kahvaltı için ekstra ücret normal kahvaltı fiyatından daha pahalıydı
Otel çok güzel sadece kahvaltı seçeneğimiz fazla yoktu bi tost birde meyve tabağı ve çay verdiler diğer her şey ekstra yediğimiz kahvaltı için ekstra ücret normal kahvaltı fiyatından daha pahalıydı
10
Keisha
12 août 2025
·
A séjourné 6 nuits
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
8
Jonathan
1 mars 2024
·
A séjourné 1 nuit
Hotel is nice. Had a few issues waiting for room to be ready and also having to wait for 3 hours due to issues with the safe. Food was good. Drinks were expensive.
Hotel is nice. Had a few issues waiting for room to be ready and also having to wait for 3 hours due to issues with the safe. Food was good. Drinks were expensive.
8
Johnny
16 août 2024
·
A séjourné 5 nuits
Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
10
Sophia
24 sept. 2025
·
A séjourné 4 nuits
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
8
Miranda
3 mars 2024
·
A séjourné 6 nuits
beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
8
Aimeerenee
23 mai 2022
·
A séjourné 1 nuit
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
2
Mauricio
10 sept. 2024
·
A séjourné 4 nuits
Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares. El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto. Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo. Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares. El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto. Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo. Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
2
pierre
28 févr. 2024
·
A séjourné 3 nuits
Une honte A fuir Tres cher et aucun service
Une honte A fuir Tres cher et aucun service
8
Armin
27 juil. 2026
·
A séjourné 4 nuits
Sehr zuvorkommendes, freundliches und hilfsbereites Personal. Jedoch nicht immer zeitlich effizient unterwegs.
Sehr zuvorkommendes, freundliches und hilfsbereites Personal. Jedoch nicht immer zeitlich effizient unterwegs.
2
hadeel
24 mai 2026
·
A séjourné 4 nuits
Absolutely not worth the money. Dirty beach, insects everywhere, tiny outdated rooms, broken furniture, and terrible food. The whole hotel feels old and poorly maintained. If you want luxury, cleanliness, or a classy experience — stay far away from this place.
Absolutely not worth the money. Dirty beach, insects everywhere, tiny outdated rooms, broken furniture, and terrible food. The whole hotel feels old and poorly maintained. If you want luxury, cleanliness, or a classy experience — stay far away from this place.
10
JOSE
3 mars 2026
·
A séjourné 3 nuits
La mejor habitación del hotel, gran tamaño, vistas al océano y alberca privada que lograban la atmósfera perfecta durante nuestra estancia.
La mejor habitación del hotel, gran tamaño, vistas al océano y alberca privada que lograban la atmósfera perfecta durante nuestra estancia.
4
Robert
13 févr. 2026
·
A séjourné 2 nuits
With so many other amazing options in Tulum its hard to recommend this hotel based on our experience. Pros: - A very nice room with good amenities - Nice bell hop and beach wait staff Cons: - Really poor service from the front desk - We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of "the hotel is completely booked" - They were going to show us a potential room upgrade and forgot when other guests showed up to check-in - The second day our room keys stopped working, when we got the keys working we found out that our room hadn't been cleaned by 4:30pm Given all the above you can find much better options for your money in Tulum
With so many other amazing options in Tulum its hard to recommend this hotel based on our experience. Pros: - A very nice room with good amenities - Nice bell hop and beach wait staff Cons: - Really poor service from the front desk - We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of "the hotel is completely booked" - They were going to show us a potential room upgrade and forgot when other guests showed up to check-in - The second day our room keys stopped working, when we got the keys working we found out that our room hadn't been cleaned by 4:30pm Given all the above you can find much better options for your money in Tulum
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:59
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-17: 264.6175796748047USD
- 2026-09-18: 291.48534228442384USD
- 2026-09-19: 288.5000294890137USD
- 2026-09-20: 261.63226687939454USD
- 2026-09-21: 261.63226687939454USD
- 2026-09-22: 261.63226687939454USD
- 2026-09-23: 261.63226687939454USD
- 2026-09-24: 261.63226687939454USD
- 2026-09-25: 288.5000294890137USD
- 2026-09-26: 288.5000294890137USD
- 2026-09-27: 261.63226687939454USD
- 2026-09-28: 261.63226687939454USD
- 2026-09-29: 261.63226687939454USD
- 2026-09-30: 261.63226687939454USD
- 2026-10-01: 277.5539000888672USD
- 2026-10-02: 304.42164518212894USD
- 2026-10-03: 304.42164518212894USD
- 2026-10-04: 277.5539000888672USD
- 2026-10-05: 277.5539000888672USD
- 2026-10-06: 277.5539000888672USD
- 2026-10-07: 277.5539000888672USD
- 2026-10-08: 277.5539000888672USD
- 2026-10-09: 304.42164518212894USD
- 2026-10-10: 304.42164518212894USD
- 2026-10-11: 277.5539000888672USD
- 2026-10-12: 294.4706375634766USD
- 2026-10-13: 294.4706375634766USD
- 2026-10-14: 294.4706375634766USD
- 2026-10-15: 294.4706375634766USD
- 2026-10-16: 322.333486921875USD
- 2026-10-17: 322.333486921875USD
- 2026-10-18: 277.5539000888672USD
- 2026-10-19: 278.5490043540039USD
- 2026-10-20: 279.5441086191407USD
- 2026-10-21: 278.5490043540039USD
- 2026-10-22: 296.46084609375004USD
- 2026-10-23: 326.3139039824219USD
- 2026-10-24: 332.2845295732422USD
- 2026-10-25: 295.4657418286133USD
- 2026-10-26: 278.5490043540039USD
- 2026-10-27: 278.5490043540039USD
- 2026-10-28: 278.5490043540039USD
- 2026-10-29: 371.09352584814457USD
- 2026-10-30: 369.10331731787113USD
- 2026-10-31: 371.09352584814457USD
- 2026-11-01: 355.17185760595703USD
- 2026-11-02: 357.1620661362305USD
- 2026-11-03: 357.1620661362305USD
- 2026-11-04: 355.17185760595703USD
- 2026-11-05: 346.2159542524414USD
- 2026-11-06: 359.15227466650396USD
- 2026-11-07: 360.1473789316407USD
- 2026-11-08: 346.2159542524414USD
- 2026-11-09: 345.2208499873047USD
- 2026-11-10: 346.2159542524414USD
- 2026-11-11: 345.2208499873047USD
- 2026-11-12: 357.1620661362305USD
- 2026-11-13: 357.1620661362305USD
- 2026-11-14: 358.15717040136724USD
- 2026-11-15: 346.2159542524414USD
- 2026-11-16: 346.2159542524414USD
- 2026-11-17: 345.2208499873047USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. Veuillez contacter l'hébergement au moins 72 heures avant votre arrivée à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre enregistrement. Vous recevrez un e-mail contenant les instructions d’enregistrement dans un délai de 72 heures précédant votre arrivée. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- L'âge minimum pour l'enregistrement dans cet hébergement pendant les vacances de printemps est de 18 ans
- Cet hébergement accepte les cartes de crédit et les cartes de débit; espèces non acceptées
- Les chambres insonorisées ne sont pas garanties
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone, un extincteur, un système de sécurité, une trousse de secours et des barrières de fenêtre
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 08 h 00 à 20 h 00.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'hébergement est gratuit pour un maximum de 2 enfants âgés de 3 ans ou moins qui occupent la même chambre que leurs parents ou tuteurs et qui utilisent la literie en place.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
Parking avec hauteur limite.
- Navette aéroport : 180 USD par véhicule, aller simple, maximum 3 passager(s)
- Une arrivée anticipée est possible moyennant un supplément (sujet à disponibilité)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Massage
Salon de bronzage
Spa et centre de bien-être
Petit-déjeuner en chambre
Chambres hypoallergéniques
Chambre familiale
Beach Sun Loungers
Activités
Piscine
Plage privée
Jardin
Plage (à proximité)
Aire de jeux
Piscine extérieure
Musique live
Bicycle Tour Information
Evening Entertainment
Mobilier d'extérieur
Terrasse
Services
Organisation d'excursions
Nettoyage à sec
Ménage
Salle de banquet
Service de change
Coffre-fort
Consigne à bagage
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Parking
Parking
Navette aéroport
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit