Crowne Plaza New Delhi Okhla by IHG

I was blown away by the hospitality of this hotel. Every single member of staff was kind and welcoming, the room service team going out of their way to gift me some sweets for staying with them. The room itself is extremely comfortable and the facilities at the hotel are fantastic. Nikhil ensured that I was enjoying my breakfast every morning, going out of his way to make me eggs on toast one morning. I will definitely be returning, as this experience made me a loyal customer!

Great service. Rooms are spacious, hotel lobby well maintained and clean. Hotel restaurant was nice and Had a nice selection of food. The staff go out of their way to make your stay comfortable and are so courteous. I cannot say enough about how great I felt about the customer service. The hotel is not centrally located. There are not many places to walk to, but then again, you don’t want to walk around too much when it’s so hot outside. I mainly used Uber to get around and greatly appreciated to have a nice comfortable and clean room to come back to.

Very Clean and Modern Hotel with great ameneties and facilities.

I recently stayed at the wonderful hotel with a group of friends and overall, our experience was quite delightful. The staff was incredibly friendly, always greeting us with big smiles and providing great service throughout our stay. From check-in to check-out, they made us feel welcome and attended to all our needs promptly. The hotel itself is well-maintained with all the facilities one could ask for during a pleasant stay. The rooms were clean and comfortable, offering a relaxing space to unwind after a day of exploring the city. The amenities provided added a nice touch to our visit, making us feel pampered and well taken care of. However, there was one significant downside to our otherwise fantastic stay - the washroom drainage issue. Unfortunately, the drainage in the washroom was not functioning properly, which made taking showers a less than pleasant experience. Dealing with standing water while trying to shower is definitely not something you want to encounter during your stay at a hotel. Despite this setback, I must commend the staff for their efforts in trying to address the issue promptly. They were apologetic and tried to assist us as best they could, which we appreciated. It's evident that they care about the comfort of their guests and strive to provide a positive experience overall. In conclusion, this hotel is a great choice for those looking for excellent service, friendly staff, and a comfort

Crowne Plaza is a haven in a very hectic city and is a lovely hotel. The pool area and rooms are a particular highlight, as was breakfast. The bed was comfortable and room quiet. Lovely restaurants but please be aware that it is very expensive to eat and drink here so budget accordingly! Our cost of room was very reasonable however.

The hotel staff are wonderful. The breakfast was amazing with wait staff and chefs very attentive. We got put in the last available non smoking room…it was a disabled room so not really suitable for us. We got moved out later the next day. We used the spa. A haircut for my husband and body scrub for me. Price was fantastic and staff pleasant and professional. The hotel doesn’t have much around it so meals need to be eaten at the hotel (about AUD$50 for an extensive buffet dinner. Overall this was a good stay as we were leaving on a tour from here.

The hotel is away behind 5 star hotel , internet down for 2 days Poor international TV channel Hygiene is out of stander. No good monitoring on house keeping people. Breakfast buffet are very limited to Indian food. The price is very high compared to the services and facilities at the hotel. All hotel facility close at 11:30 pm except in room dining

Comfortable stay. Room carpets require cleaning as they smell.

A good property terribly managed. Questionable policies. Be prepared to bring your own linen and housekeeping. Bring your own towels, the property does not believe in keeping towels in the room. You have to literally beg and then also you have to keep chasing them. 5 star hotel with less than 1 star housekeeping.

Very Clean and Modern Hotel with great ameneties and facilities.

The room was smelly and full of moulds

Es war ein wirklich super Hotelaufenthalt. Ich konnte noch sehr kurzfristig für die Nacht ein Zimmer buchen und wurde von Anfang an bestens vom Hotel Team umsorgt. Das Zimmer war bestens ausgestattet mit allem was man benötigt und mehr. Auch das Frühstück war sehr reichhaltig und vielfältig. Einziger in meinen Augen kleiner Kritikpunkt ist die Sauberkeit. Hier kann das Hotel sich noch etwas steigern, betroffen hiervon war das Badezimmer. In jedem Fall würde ich hier gerne jederzeit wiederkommen. Daher kann ich das Hotel auch sehr weiterempfehlen.

The stay was good and service was excellent. Sunny, Kabook and Vijay from housekeeping/services receive special mention. While housekeeping does a good job, it would be good to get the carpets also vaccumed as part of the daily housekeeping.

We waited for almost 20 minutes in a queue to check in. Throughout our stay, our room keys kept deactivating, which involved more trips to reception and further queuing. The corridor carpets were dusty, with crumbs outside my bedroom door that were still there when I checked out. Our rooms were grubby, particularly the bathrooms. We were given one towel each. My colleague’s shower leaked and created a huge puddle on the bathroom floor every time she used it. On our first morning there were no tables available at breakfast, no cups, the self-service areas were chaotic. My colleague had to drink her tea from a cereal bowl. I asked to move to my colleague’s room when she left for the UK a few days before me as my room was so small it didn’t have a desk. She checked out in the early hours of the morning, I went out to some meetings and asked for the room to be cleaned. I got back at 6pm and it hadn’t been touched. I had to wait for almost 2 hours and when I was finally able to access the room again, I don’t think they had put clean linen on the bed!! A truly unpleasant stay overall. The staff in the breakfast room were harassed and the atmosphere was not pleasant. The only positive was the wonderful young girl who made the omelettes. She worked SO hard, but didn’t seem to get any appreciation.

I was provided a room with dusty bed and table. Upon request my room was changed but the level of cleanliness was the same so had to request for another change and again it was the same. In the end I requested for a cleaner to come and clean whilst I was present in the room.

The room was not clean and there were only 3 hangers. Electric kettle was not working and had to be replaced. Floor had dirt on it. Shower water knob was broken. Toilet water was all yellow and looked dirty.

客室をいつも清潔に、そしてすてきなベッドメーキングで楽しませてくれました。客室係のKaboolさんが、タオルアートですてきにベッドを飾ってくれました。仕事の後、部屋にもどって、とても癒されました。ありがとうございました。

Great service. Rooms are spacious, hotel lobby well maintained and clean. Hotel restaurant was nice and Had a nice selection of food. The staff go out of their way to make your stay comfortable and are so courteous. I cannot say enough about how great I felt about the customer service. The hotel is not centrally located. There are not many places to walk to, but then again, you don’t want to walk around too much when it’s so hot outside. I mainly used Uber to get around and greatly appreciated to have a nice comfortable and clean room to come back to.

When I first entered the room I was assigned, there was a strong odor coming from the bathroom. So, I requested a room change, and the new room had no issues. I stayed for five days, and while everything was clean, the food was delicious, and the staff were always friendly, you need to keep in mind that the hotel is located right next to a main road, so the noise from the traffic can be quite loud until 10 p.m. Although the hotel might be close to famous tourist spots, it's a bit disappointing that it's hard to find clean restaurants nearby.

Very Clean and Modern Hotel with great ameneties and facilities.

Nice hotel Good value Comfy bed

Room very nice, food really good and friendly Restaurant staff. Invoice was first time incorrect.

I recently stayed at the wonderful hotel with a group of friends and overall, our experience was quite delightful. The staff was incredibly friendly, always greeting us with big smiles and providing great service throughout our stay. From check-in to check-out, they made us feel welcome and attended to all our needs promptly. The hotel itself is well-maintained with all the facilities one could ask for during a pleasant stay. The rooms were clean and comfortable, offering a relaxing space to unwind after a day of exploring the city. The amenities provided added a nice touch to our visit, making us feel pampered and well taken care of. However, there was one significant downside to our otherwise fantastic stay - the washroom drainage issue. Unfortunately, the drainage in the washroom was not functioning properly, which made taking showers a less than pleasant experience. Dealing with standing water while trying to shower is definitely not something you want to encounter during your stay at a hotel. Despite this setback, I must commend the staff for their efforts in trying to address the issue promptly. They were apologetic and tried to assist us as best they could, which we appreciated. It's evident that they care about the comfort of their guests and strive to provide a positive experience overall. In conclusion, this hotel is a great choice for those looking for excellent service, friendly staff, and a comfort

Crowne Plaza is a haven in a very hectic city and is a lovely hotel. The pool area and rooms are a particular highlight, as was breakfast. The bed was comfortable and room quiet. Lovely restaurants but please be aware that it is very expensive to eat and drink here so budget accordingly! Our cost of room was very reasonable however.

We waited for almost 20 minutes in a queue to check in. Throughout our stay, our room keys kept deactivating, which involved more trips to reception and further queuing. The corridor carpets were dusty, with crumbs outside my bedroom door that were still there when I checked out. Our rooms were grubby, particularly the bathrooms. We were given one towel each. My colleague’s shower leaked and created a huge puddle on the bathroom floor every time she used it. On our first morning there were no tables available at breakfast, no cups, the self-service areas were chaotic. My colleague had to drink her tea from a cereal bowl. I asked to move to my colleague’s room when she left for the UK a few days before me as my room was so small it didn’t have a desk. She checked out in the early hours of the morning, I went out to some meetings and asked for the room to be cleaned. I got back at 6pm and it hadn’t been touched. I had to wait for almost 2 hours and when I was finally able to access the room again, I don’t think they had put clean linen on the bed!! A truly unpleasant stay overall. The staff in the breakfast room were harassed and the atmosphere was not pleasant. The only positive was the wonderful young girl who made the omelettes. She worked SO hard, but didn’t seem to get any appreciation.

The room was not clean and there were only 3 hangers. Electric kettle was not working and had to be replaced. Floor had dirt on it. Shower water knob was broken. Toilet water was all yellow and looked dirty.

Room #8011 - every night there were sounds as it very close to the employee's entrance and elevators. I should have moved to another room, my bad. Even waited to fill this review to hear from them what was the problem - and they didn't reply. Great breakfast and dinner.

I was blown away by the hospitality of this hotel. Every single member of staff was kind and welcoming, the room service team going out of their way to gift me some sweets for staying with them. The room itself is extremely comfortable and the facilities at the hotel are fantastic. Nikhil ensured that I was enjoying my breakfast every morning, going out of his way to make me eggs on toast one morning. I will definitely be returning, as this experience made me a loyal customer!

Great service. Rooms are spacious, hotel lobby well maintained and clean. Hotel restaurant was nice and Had a nice selection of food. The staff go out of their way to make your stay comfortable and are so courteous. I cannot say enough about how great I felt about the customer service. The hotel is not centrally located. There are not many places to walk to, but then again, you don’t want to walk around too much when it’s so hot outside. I mainly used Uber to get around and greatly appreciated to have a nice comfortable and clean room to come back to.

Room very nice, food really good and friendly Restaurant staff. Invoice was first time incorrect.

Crowne had consistently high standards that I have come to expect worldwide. What really set the Okhla property apart was the professionalism and helpfulness of staff. We arrived late at night when restaurants in local area, and room service at crowne had closed. However, staff understood our situation and cooked an amazing meal for us. Everyone that we dealt with was super helpful and professional, they did everything with a smile. Really set a positive tone for our time in india.

Very comfortable stay in Delhi close to central areas and suburbs in the NCR especially NOIDA, Saket, Faridabad. Staff is very attentive and responsive. Sumptuous meal buffets.

The hotel staff are wonderful. The breakfast was amazing with wait staff and chefs very attentive. We got put in the last available non smoking room…it was a disabled room so not really suitable for us. We got moved out later the next day. We used the spa. A haircut for my husband and body scrub for me. Price was fantastic and staff pleasant and professional. The hotel doesn’t have much around it so meals need to be eaten at the hotel (about AUD$50 for an extensive buffet dinner. Overall this was a good stay as we were leaving on a tour from here.

We waited for almost 20 minutes in a queue to check in. Throughout our stay, our room keys kept deactivating, which involved more trips to reception and further queuing. The corridor carpets were dusty, with crumbs outside my bedroom door that were still there when I checked out. Our rooms were grubby, particularly the bathrooms. We were given one towel each. My colleague’s shower leaked and created a huge puddle on the bathroom floor every time she used it. On our first morning there were no tables available at breakfast, no cups, the self-service areas were chaotic. My colleague had to drink her tea from a cereal bowl. I asked to move to my colleague’s room when she left for the UK a few days before me as my room was so small it didn’t have a desk. She checked out in the early hours of the morning, I went out to some meetings and asked for the room to be cleaned. I got back at 6pm and it hadn’t been touched. I had to wait for almost 2 hours and when I was finally able to access the room again, I don’t think they had put clean linen on the bed!! A truly unpleasant stay overall. The staff in the breakfast room were harassed and the atmosphere was not pleasant. The only positive was the wonderful young girl who made the omelettes. She worked SO hard, but didn’t seem to get any appreciation.

Alles in allem ein sehr gutes Hotel. Für indische Verhältnisse relativ teure Speise und Getränke.Ich habe mich gut aufgehoebn gefühlt. Der Service war sehr zuvorkommend. Teileweise schon fast etwas zu aufdringlich,

Ja, alles war ordentlich, sauber und auch der Check in nachts um 2.30 Uhr ging zügig und freundlich, auch bei anderen Fragen (Geldwechsel, Taxi) wurde uns sofort geholfen.

Room #8011 - every night there were sounds as it very close to the employee's entrance and elevators. I should have moved to another room, my bad. Even waited to fill this review to hear from them what was the problem - and they didn't reply. Great breakfast and dinner.

Expensive for the area including taxis etc

スタッフの皆さんが親切にサポートしてくれ、食事も美味しいです。少し郊外にあるので、周囲もそれほど渋滞しません。乾季の霧（煙）も比較的穏やかな場所です。

Great service. Rooms are spacious, hotel lobby well maintained and clean. Hotel restaurant was nice and Had a nice selection of food. The staff go out of their way to make your stay comfortable and are so courteous. I cannot say enough about how great I felt about the customer service. The hotel is not centrally located. There are not many places to walk to, but then again, you don’t want to walk around too much when it’s so hot outside. I mainly used Uber to get around and greatly appreciated to have a nice comfortable and clean room to come back to.

Staff is polite and courteous. Rooms are clean. breakfast is also good.Dinner food not upto the mark and expensive. since this hotel is in industrial area no option but to eat here only Rest all is fine.

When I first entered the room I was assigned, there was a strong odor coming from the bathroom. So, I requested a room change, and the new room had no issues. I stayed for five days, and while everything was clean, the food was delicious, and the staff were always friendly, you need to keep in mind that the hotel is located right next to a main road, so the noise from the traffic can be quite loud until 10 p.m. Although the hotel might be close to famous tourist spots, it's a bit disappointing that it's hard to find clean restaurants nearby.

Very comfortable stay in Delhi close to central areas and suburbs in the NCR especially NOIDA, Saket, Faridabad. Staff is very attentive and responsive. Sumptuous meal buffets.

The hotel staff are wonderful. The breakfast was amazing with wait staff and chefs very attentive. We got put in the last available non smoking room…it was a disabled room so not really suitable for us. We got moved out later the next day. We used the spa. A haircut for my husband and body scrub for me. Price was fantastic and staff pleasant and professional. The hotel doesn’t have much around it so meals need to be eaten at the hotel (about AUD$50 for an extensive buffet dinner. Overall this was a good stay as we were leaving on a tour from here.

Bett passt.In der Umgebung gibt es quasi nichts.Hotel kann Fahrer und Guide (auch auf Deutsch)zu akzeptablen Preisen bereitstellen. Frühstück passt,sehr viel Auswahl.Essen im Restaurant gut allerdings wie so oft in 5* Hotels zu sportlichen Preisen

This our first time at this hotel. Our client is nearby recommended. Great spot. Good rooms and great food.

Staff is polite and courteous. Rooms are clean. breakfast is also good.Dinner food not upto the mark and expensive. since this hotel is in industrial area no option but to eat here only Rest all is fine.

Room very nice, food really good and friendly Restaurant staff. Invoice was first time incorrect.

Crowne Plaza is a haven in a very hectic city and is a lovely hotel. The pool area and rooms are a particular highlight, as was breakfast. The bed was comfortable and room quiet. Lovely restaurants but please be aware that it is very expensive to eat and drink here so budget accordingly! Our cost of room was very reasonable however.

Insufficiency in Salads /fruits and limited food varieties

The hotel staff are wonderful. The breakfast was amazing with wait staff and chefs very attentive. We got put in the last available non smoking room…it was a disabled room so not really suitable for us. We got moved out later the next day. We used the spa. A haircut for my husband and body scrub for me. Price was fantastic and staff pleasant and professional. The hotel doesn’t have much around it so meals need to be eaten at the hotel (about AUD$50 for an extensive buffet dinner. Overall this was a good stay as we were leaving on a tour from here.

Bett passt.In der Umgebung gibt es quasi nichts.Hotel kann Fahrer und Guide (auch auf Deutsch)zu akzeptablen Preisen bereitstellen. Frühstück passt,sehr viel Auswahl.Essen im Restaurant gut allerdings wie so oft in 5* Hotels zu sportlichen Preisen

Excellent service at the restaurant, cuisine variety and innovative idea of Purani Dilli theme made my stay very memorable

Very nice building and indeed rooms and shower etc. but it was cold in Delhi, and the room did not get above 17C. I asked for a heater on 3 times and one finally arrived on the 3rd night. The Buffet meals were great (both breakfast and dinner) but I for a poached egg at breakfast and after a long wait had a disappointing result. The staff were certainly polite but as an example, the heater just didn't arrive until I really made a fuss.

We waited for almost 20 minutes in a queue to check in. Throughout our stay, our room keys kept deactivating, which involved more trips to reception and further queuing. The corridor carpets were dusty, with crumbs outside my bedroom door that were still there when I checked out. Our rooms were grubby, particularly the bathrooms. We were given one towel each. My colleague’s shower leaked and created a huge puddle on the bathroom floor every time she used it. On our first morning there were no tables available at breakfast, no cups, the self-service areas were chaotic. My colleague had to drink her tea from a cereal bowl. I asked to move to my colleague’s room when she left for the UK a few days before me as my room was so small it didn’t have a desk. She checked out in the early hours of the morning, I went out to some meetings and asked for the room to be cleaned. I got back at 6pm and it hadn’t been touched. I had to wait for almost 2 hours and when I was finally able to access the room again, I don’t think they had put clean linen on the bed!! A truly unpleasant stay overall. The staff in the breakfast room were harassed and the atmosphere was not pleasant. The only positive was the wonderful young girl who made the omelettes. She worked SO hard, but didn’t seem to get any appreciation.

Excellent stay. Good food but most Indian stile. Very chilly