Hotel Misión Express Xalapa

The administration of this hotel is very unprofesional...They don't give what you have paid... 1. I paid for an airconditioned room and they give me a room only with a fan and they told me not all there rooms have air condition that is why the moment I checked in, there is no airconditioned room available..but I already paid the room online but they did not reserved it for me.. and it is clearly stated in here that all the rooms have air conditions but the hotel said only few rooms have air conditioned... 2. I clearly put on my reservations 2 adults, 2 children...and it is clearly stated that with my reservation, there is a free buffet breakfast. When I checked in, they inform me that the free buffet breakfast is just for 2 adults and I have to pay for the buffet breakfast of my kids...I clearly put 4 people in my reservations and it said there with free buffet breakfast, it was not written here in hotels.com that the free buffet breakfast are just for 2 adults. 3. The buffet breakfast is not really a buffet type...You are not allowed to get the foods..there is a waiter who will ask you what you want from the buffet table (with just very basic foods) and he will just bring it to you. I f you want to eat more, you have to ask again the waiter for a plate of foods...so it is not a typical buffet...it is hard because there is only one waiter who attended all the customers in the breakfast area and you have to wait. HENCE, IT SEEMS LIKE A SCAM! Everything is a LIE...

Personal amable

Too bien

I would definitely go back again

Excelente