Is parking available at the hotel?

Limited parking is available on-site. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately CNY 182 for adults and children.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The hotel offers wheelchair-accessible facilities including an elevator, concierge desk, registration desk, and limited wheelchair-accessible rooms. There is also a well-lit path to the entrance.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Shenzhen, within a 5-minute drive of the Shenzhen Convention and Exhibition Center and Huanggang Border Crossing. It is approximately 7.3 miles from Happy Valley and 7.5 miles from Window of the World.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. Specific operational hours are not provided, but it is available for guests to enjoy.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of CNY 385 per night, and advance request or confirmation is required.

Hilton Shenzhen Futian - Comfortable Stay in Shenzhen

Average nightly price at Hilton Shenzhen Futian by month, last 12 months (USD)
Month	Average price
January	$124
February	$129
March	$225
April	$133
May	$136
June	$130
July	$128
August	$131
September	$120
October	$118
November	$166
December	$124

What guests think

At Hilton Shenzhen Futian, travellers highlight a central, metro-connected location, generally spacious rooms, and friendly staff, with many praising the varied breakfast and overall cleanliness, though some reviews note dated areas and occasional service or maintenance hiccups.

Guests like being steps from Gangxia North metro and nearby shopping. Recurring downsides include cigarette smoke lingering in some corridors or rooms, aging decor in places, and sporadic issues such as slow check in, limited English at times, and temperature control or noise disturbances. Overall, expect a convenient city stay with comfortable space and attentive service, tempered by occasional wear and operational wrinkles.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and executive lounge are appreciated, and several guests praise the overall facilities. Some areas feel dated, such as the sauna.

Related guest reviews

10

Huan An

Sep 23, 2025

·

Stayed 2 nights

酒店內的香氛依舊是讓人喜歡

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10

Jochen

Apr 7, 2024

·

Stayed 9 nights

Die Lage des Hotels ist sehr gut. Die Metrostation Ganxia North liegt gleich vor dem Haus. Hinter dem Hotel ist eine kleine Stadt mit sehr vielen kleinen traditionellen Geschäften, Handwerksbetrieben und Restaurants. Das fand ich touristisch ganz spannend. Ansonsten gibt es in Shenzhen Luxus Einkaufstempel in Hülle und Fülle. Das Frühstück im Hotel ist sehr gut, die Auswahl sehr reichhaltig. In der Executiv Lounge würde ich mir bei der Getränkeauswahl noch Orangensaft wünschen. Das sollte meiner Meinung nach Standard sein. Die Sauberkeit ist sehr gut. Teilweise nimmt man einen leicht muffeligen Geruch wahr. Aber insgesamt ist alles Top. Ich war Ende März 2024 für 9 Nächte da und würde das Hotel sofort wieder buchen.

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8

CHING TIN C

Aug 24, 2025

·

Stayed 1 night

The service is great at front desk, executive lounge, swimming pool and restaurant. Early check in allowed if room is available. We checked in at around 2pm. Convenient location. A few minutes walk from exit 13 to 15 Gangxiabei station. Loads of restaurants and shopping facilities in the vicinity. Room attendant of 2/F is nice and responsive to our needs. Buffet dinner and breakfast are ok. Value for money with sufficient variety of choices. Drawback is the smell of smoke at the corridor and near the lobby entrance.

8

Mohamed

Dec 26, 2024

·

Stayed 1 night

As Muslims it is very difficult when having breakfast because there is no distinction between Halal Food and Non-Halal food. We saw that same spoons and tongs were used for multiple dishes (both for halal and non halal dishes). Some of the dishes at the breakfast buffet was not labeled. Otherwise the hotel was excellent, front office staff were very nice and helpful, excellent facilities.

6

Lai-Yee

Mar 13, 2025

·

Stayed 1 night

The hotel is old and worn down, it needs some upgrades. The nearest metro station is Gangxia north , exit 13, it is very easy to find . The buffet breakfast is average. The sauna areas is also old and worn down .

10

Jongtae

Jul 9, 2024

·

Stayed 2 nights

시설은 정말 훌륭하네요. 비즈니스 트립이라 즐길 시간이 충분하지는 않았어요.

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Cleanliness

Many reviews describe rooms as clean with attentive housekeeping. Recurring complaints cite cigarette smoke odors in corridors or rooms, occasional musty smells, and wear or mold in some bathrooms and carpets.

Related guest reviews

10

KIN MING

Aug 7, 2023

·

Stayed 1 night

The location is near shopping centre, and room is very clean

6

SHUANG

Oct 24, 2023

·

Stayed 1 night

酒店的工作人员服务态度非常好，解决问题的速度也很快。所以对服务非常的满意。但不知道是不是因为酒店装修太久了，洗手间有一些污渍，也不确定是没清洁彻底还是原本太旧的原因。最主要，房间有很大的霉味，一出电梯走廊也是，问前台，说是因为前几天下雨的原因，给拿了一部空气清新器，但都没有特别大的改善。这个霉味是最头疼的。同样的价格，真的可以选择到更好的酒店。

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10

Geraldine

Oct 30, 2025

·

Stayed 3 nights

Clean and spacious rooms

4

yin ling

May 1, 2023

·

Stayed 1 night

Checkin時說明房間不可吸煙,但一進房間很大陣煙味,地上有修剪後的腳甲,還有小昆蟲在枕頭上。落返大堂跟他們說這些問題後,有換另1間房間。房間wifi 信號好差,和整晚久不久天會有巨響聲,嘈住瞓覺, 感覺欠佳,

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8

CHING TIN C

Aug 24, 2025

·

Stayed 1 night

The service is great at front desk, executive lounge, swimming pool and restaurant. Early check in allowed if room is available. We checked in at around 2pm. Convenient location. A few minutes walk from exit 13 to 15 Gangxiabei station. Loads of restaurants and shopping facilities in the vicinity. Room attendant of 2/F is nice and responsive to our needs. Buffet dinner and breakfast are ok. Value for money with sufficient variety of choices. Drawback is the smell of smoke at the corridor and near the lobby entrance.

10

lei

Apr 18, 2024

·

Stayed 1 night

Very clean, excellent location

10

Stan

Nov 24, 2025

·

Stayed 4 nights

Cleanliness

10

DAI HAN

Apr 10, 2025

·

Stayed 1 night

깨끗하고 편안한 숙박

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4

Neng Yun

Aug 24, 2023

·

Stayed 1 night

Hilton only by name. This hotel is not up to Hilton standards and needs renovating. The carpets were old and smelled musky. I had to request a room without carpets after change rooms twice without satisfaction. I had to contend with a lower grade room without the smelly carpets but it was worth the sacrifice. The cleaning was also very sloopy for a five star.

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Rooms

Rooms are generally spacious and comfortable, with some modern units and good views. Several guests found the decor aging in places and reported temperature control issues or occasional noise.

Related guest reviews

8

Annie

Jan 24, 2025

·

Stayed 2 nights

hotel room is a bit old but conformable and clean. Staffs are friendly. Door bellman doesn't know the restaurants around the area. Day arrived was cold but air-condition didn't have heat. I asked for a portable heat but it didn't work. Breakfast buffet was excellent.

10

Yuk Chung Edwin

Dec 26, 2023

·

Stayed 2 nights

My room is big enough for 4 persons. It is neat and tidy. The room is a bit hot as we are unable to change the ventilation from hot to cooling mode.

10

Princess Meeralith

Jul 30, 2025

·

Stayed 1 night

Nice modern room with a great view of the city

6

Mak Sheung

Oct 1, 2024

·

Stayed 2 nights

We stayed for 2 nights on 26 & 27 Sep 2024 and on the early morning of 28 Sep, we were woken up by very loud water noise hitting the windows of our room. At first, we thought it was heavy rain. In fact, it was the spiderman cleaning the external windows but the noise generated due to the amount of water pouring down the external windows was so much and so loud that we were woken up from our sleep. While we noted that there was a room notice that there will be window cleaning over 25 to 30 Sep 2024, the time specified was from 10:00 to 18:00. We were woken up around 8 am which was unacceptable. And because the management never used a window cleaning gantry, they needed to pour large amount of precious water over the window surface from the top, which generated very loud noise. This is BOTH bad for the hotel guests and the environment! For record we actually took a video of the event and are glad to show the hotel management if necessary.

6

Julien

Nov 12, 2025

·

Stayed 3 nights

La chambre était propre mais vieillissante, tout comme l'hôtel en général. Ma CB n'est pas passée dans leur machine

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10

Chiu Fan

Oct 9, 2025

·

Stayed 1 night

The size of room is big enough

10

Carbo

Jan 25, 2026

·

Stayed 2 nights

amazing location and room size is spacious!

10

Geraldine

Oct 30, 2025

·

Stayed 3 nights

Clean and spacious rooms

8

Raquel

Jan 25, 2026

·

Stayed 7 nights

Hotel grande, quarto grande e confortável. Equipe gentil. Café da manhã variado, com opções locais e ocidentais.

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10

CHI KIN

Apr 29, 2025

·

Stayed 1 night

big room with nice bed and good view may visit again

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Service

Staff are frequently described as friendly, helpful, and professional, with some thoughtful touches. Downsides include limited English ability for some staff and occasional check in delays or miscommunication.

Related guest reviews

6

Pei Ting

Aug 7, 2024

·

Stayed 1 night

The room was not ready for us to check in. We arrived around 3pm. The room was not ready. We waited until 5:30pm but still not ready. We can only go out for dinner first and when we returned at 10:30pm, it was ready. They apologized by sending a fruit plate only. They offered a late checkout but we didn’t need it. The service is really disappointing. If they kept extending the checkout time to apologize unable to checkin, it will become a vicious cycle. This is Hilton, not some random 2star hotel.

10

Charlie

Dec 22, 2025

·

Stayed 3 nights

Lovely staff and a great central location

10

Qin

Mar 1, 2026

·

Stayed 2 nights

Boa localizacao, boa comida, otimo atendimento dos funcionario e ameneties muito boa!

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10

Zihui

Mar 16, 2024

·

Stayed 4 nights

I am very satisfied with the service.

4

Jon

Jul 17, 2024

·

Stayed 6 nights

None of the staff speak any English. Bar and restaurant not good and close very early. Won't be staying again

4

Simon Alexander

Jul 19, 2025

·

Stayed 1 night

When you are told that your second room will take 30minutes and it takes 90mins, and then you are told that you will be brought your room key but you have to go down to the desk three times to request it, it means your stay starts with a bitter taste. Everything was fine for a hotel in this category. Little delighted. I have stayed previously but was in a Club room and the experience was much better.

10

Mak Sheung

Nov 26, 2024

·

Stayed 1 night

Front desk service was excellent and receptionist can speak Cantonese which was a great help. Tks.

10

Austin

Sep 7, 2025

·

Stayed 4 nights

Absolutely amazing hotel. Very clean and modern. Staff were very friendly and helpful. Went above and beyond to help when needed their help.

10

Clifford

Oct 25, 2025

·

Stayed 7 nights

Great option for families and business. Variety of shops and shopping centers all within walking distance. 5 minute walk from two subway stations. Staff is fantastic. Housekeeping recognized my daughters pillow fort and left it as is during cleaning.

8

Ricardo

Sep 26, 2025

·

Stayed 3 nights

Lack of english spoken staff

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Location

Highly central and steps from Gangxia North Metro, with shopping, dining, and multiple lines nearby. Easy access around the city by subway or short taxi rides.

Related guest reviews

10

Charlie

Dec 22, 2025

·

Stayed 3 nights

Lovely staff and a great central location

10

Carol

Oct 13, 2025

·

Stayed 4 nights

This hotel is so accessible and easy to get in and out of. They have a great breakfast and the subway is literally in front. Great shopping nearby and super friendly service.

10

GLYNN

Oct 8, 2025

·

Stayed 3 nights

Close to everything. Verry short taxi ride to everything.

8

Patrick

Nov 26, 2024

·

Stayed 1 night

A lot of small eatery shops around, providing various types of foods

10

Carbo

Jan 25, 2026

·

Stayed 2 nights

amazing location and room size is spacious!

10

Tsz

Mar 28, 2025

·

Stayed 2 nights

The Hilton Shenzhen Futian Is situated just across the street from a major Shenzhen Metro station where three different metro subway lines intersect, making it a very convenient location for traveling around Shenzhen.

10

Jochen

Apr 7, 2024

·

Stayed 9 nights

Die Lage des Hotels ist sehr gut. Die Metrostation Ganxia North liegt gleich vor dem Haus. Hinter dem Hotel ist eine kleine Stadt mit sehr vielen kleinen traditionellen Geschäften, Handwerksbetrieben und Restaurants. Das fand ich touristisch ganz spannend. Ansonsten gibt es in Shenzhen Luxus Einkaufstempel in Hülle und Fülle. Das Frühstück im Hotel ist sehr gut, die Auswahl sehr reichhaltig. In der Executiv Lounge würde ich mir bei der Getränkeauswahl noch Orangensaft wünschen. Das sollte meiner Meinung nach Standard sein. Die Sauberkeit ist sehr gut. Teilweise nimmt man einen leicht muffeligen Geruch wahr. Aber insgesamt ist alles Top. Ich war Ende März 2024 für 9 Nächte da und würde das Hotel sofort wieder buchen.

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8

Kwok Ming

Jun 8, 2025

·

Stayed 1 night

位置很好！

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8

CHING TIN C

Aug 24, 2025

·

Stayed 1 night

The service is great at front desk, executive lounge, swimming pool and restaurant. Early check in allowed if room is available. We checked in at around 2pm. Convenient location. A few minutes walk from exit 13 to 15 Gangxiabei station. Loads of restaurants and shopping facilities in the vicinity. Room attendant of 2/F is nice and responsive to our needs. Buffet dinner and breakfast are ok. Value for money with sufficient variety of choices. Drawback is the smell of smoke at the corridor and near the lobby entrance.

10

lei

Apr 18, 2024

·

Stayed 1 night

Very clean, excellent location

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Dining

Breakfast is widely praised for variety and quality, with buffet options covering local and Western choices. A few reviews called it average or repetitive, but overall sentiment is positive.

Related guest reviews

8

Annie

Jan 24, 2025

·

Stayed 2 nights

hotel room is a bit old but conformable and clean. Staffs are friendly. Door bellman doesn't know the restaurants around the area. Day arrived was cold but air-condition didn't have heat. I asked for a portable heat but it didn't work. Breakfast buffet was excellent.

8

woojin

Aug 31, 2024

·

Stayed 3 nights

출장갔는데 중심가에 있어서 좋았어요 친절하구 룸 컨디션도 좋았습니다 다만 조식은 쏘쏘..

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10

Duo

Jun 30, 2024

·

Stayed 9 nights

Breakfast could have more changes throughout stay.

10

Jyane

Jan 5, 2026

·

Stayed 6 nights

Good breakfast

8

Siu Yan

May 16, 2024

·

Stayed 1 night

房間乾淨，有大浴缸「正」！早餐好多選擇！

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8

Raquel

Jan 25, 2026

·

Stayed 7 nights

Hotel grande, quarto grande e confortável. Equipe gentil. Café da manhã variado, com opções locais e ocidentais.

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10

Ricardo T

Nov 13, 2025

·

Stayed 2 nights

Ótimo hotel perto do metrô e com café da ca manha excelente e quarto com ótima cama

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8

CHING TIN C

Aug 24, 2025

·

Stayed 1 night

The service is great at front desk, executive lounge, swimming pool and restaurant. Early check in allowed if room is available. We checked in at around 2pm. Convenient location. A few minutes walk from exit 13 to 15 Gangxiabei station. Loads of restaurants and shopping facilities in the vicinity. Room attendant of 2/F is nice and responsive to our needs. Buffet dinner and breakfast are ok. Value for money with sufficient variety of choices. Drawback is the smell of smoke at the corridor and near the lobby entrance.

8

Shih

May 28, 2025

·

Stayed 4 nights

The breakfast was very good, plenty of foods every morning!! Good location, very helpful staff

6

Lai-Yee

Mar 13, 2025

·

Stayed 1 night

The hotel is old and worn down, it needs some upgrades. The nearest metro station is Gangxia north , exit 13, it is very easy to find . The buffet breakfast is average. The sauna areas is also old and worn down .

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $137	3 $146
4 $133	5 $110	6 $101	7 $98	8 $108	9 $125	10 $126
11 $123	12 $142	13 $190	14 $194	15 $204	16 $151	17 $153
18 $147	19 $162	20 $176	21 $229	22 $229	23 $170	24 $178
25 $132	26 $138	27 $164	28 $173	29 $173	30 $172	31 $145

Su	Mo	Tu	We	Th	Fr	Sa
1 $160	2 $167	3 $185	4 $185	5 $185	6 $186	7 $198
8 $160	9 $175	10 $204	11 $207	12 $206	13 $248	14 $248
15 $382	16 $382	17 $382	18 $388	19 $385	20 $382	21 $385
22 $160	23 $160	24 $192	25 $190	26 $190	27 $190	28 $190
29 $160	30 $161

Hilton Shenzhen Futian

Prices for Hilton Shenzhen Futian

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Room, 1 King Bed

Executive Room, 1 King Bed, Club

King Premier One-Bedroom Suite

Deluxe Room, 2 Twin Beds, City View

Twin Executive Room

Presidential Suite

Deluxe Room, 1 King Bed

Twin Accessible Room

Premier Room, 1 King Bed

Guest reviews of Hilton Shenzhen Futian

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hilton Shenzhen Futian

Prices for upcoming dates