Mercure Hotel Kaiserhof City Center

Upon arrival front desk staff (male) wasn’t friendly. Room wasn’t clean, stepped on broken pieces of glass, fortunately didnt have any cuts. Shower gel was also not filled up & had to call front desk to replenish. Towel also not changed & had to again call them. Overall experience wasn’t that great. Except within walking distance to main train station.

Booked for 3 guests, but towels, water were provided only for 2 people. Overall, expected better service for the price. The location was convenient.

I have stayed at this hotel several times over the past few years and have always had positive experiences—until this visit. Unfortunately, a staff member named Omar made my entire stay extremely uncomfortable. He barely speaks English, was consistently rude, showed no understanding of customer service, and crossed personal boundaries in a way that felt intrusive and inappropriate. This was especially disappointing because the rest of the staff were kind, friendly, and professional as always. One individual should not be allowed to ruin an otherwise good hotel experience. I hope management takes this seriously, as this stay was a nightmare solely because of him.

I have stayed at this hotel several times over the past few years and have always had positive experiences—until this visit. Unfortunately, a staff member named Omar made my entire stay extremely uncomfortable. He barely speaks English, was consistently rude, showed no understanding of customer service, and crossed personal boundaries in a way that felt intrusive and inappropriate. This was especially disappointing because the rest of the staff were kind, friendly, and professional as always. One individual should not be allowed to ruin an otherwise good hotel experience. I hope management takes this seriously, as this stay was a nightmare solely because of him.

I have stayed at this hotel several times over the past few years and have always had positive experiences—until this visit. Unfortunately, a staff member named Omar made my entire stay extremely uncomfortable. He barely speaks English, was consistently rude, showed no understanding of customer service, and crossed personal boundaries in a way that felt intrusive and inappropriate. This was especially disappointing because the rest of the staff were kind, friendly, and professional as always. One individual should not be allowed to ruin an otherwise good hotel experience. I hope management takes this seriously, as this stay was a nightmare solely because of him.