Motel lavapies

Actually we took one look and smell and left. The sheets looked clean but on the whole VERY rundown and of course the smell I think it was attempted to being masked by strongly scented cleaners which only compounded the issue I simply couldn’t breathe in the room. The staff were good about it why not they had our money. This accommodation should NOT BE DISPLAYED ON ANY BOOKING PLATFORM!!!!!

The area was ok and close to the metro. The basement room was very poor. Very noisy from passing pedestrians. It wasn't easy to move around the room. The shower leaked into the bathroom. Couldn't open the wardrobe as was too close to the bed. No signal on the TV. Bed tipped up when sitting on one side. Found a cockroach in the bathroom. Unpleasant smell. Nice bedding on the bed. Staff were nice.

The hotel could have done better to make the stay more comfortable and enjoyable. I was first given a room where the wifi was non-existent. They did move me to a room where the wifi was better so that was appreciated. However, the bed was so large that you couldn't enter it from the sides. This was manageable but just odd. The main complaint was that the hotel is located in a busy area with a lot of car noise and nightlife. This meant a lot of light. The window shades were so thin that they didn't block any light at all and you could practically read without the lights on. I brought this to their attention and the man went to look and said that there were curtains. I agreed and said that they were so thin that they were totally ineffective. It was very difficult to get a night of sleep. The staff was friendly and all that, but a bit more concern for these little things would have gone a long way.

There was no heat in the room and it was 3 degrees celcius. I was freezing all night. The motel area is full of homeless drug addicts and is not safe. I did not feel safe in the room and put the dresser and chair against the door. This should not be listed on the Hotels.com site.

Room 14 was awful and priced at least 3 times more than it should have been. In the basement, dingy, musty, so cramped you could not open the cabinet as it was 6 inches from bed, which had a Shakey leg. Tiny sink, no soap or shampoo as pictured, pitiful bath towel, none for hands. So noisy all night long and into the early morning, no sleep.