Name: Queen Victoria Hotel by NEWMARK
Address: Portswood Close, Portswood Ridge, V&A Waterfront, Cape Town, South Africa, Cape Town, Western Cape, ZA
Price range: $348–$1,829 per night
Rating: 9.15

What guests think

At Queen Victoria Hotel by NEWMARK, travellers repeatedly highlight the walkable location by the V&A Waterfront, warmly attentive staff, and well-appointed rooms, describing stays as comfortable and refined with boutique touches and consistently strong breakfasts and dining.

Several guests appreciated thoughtful details like seated check-in with a welcome drink, quality linens, and heated towel racks. A few reviews mention room assignment mismatches and minor maintenance issues, plus occasional traffic noise. Expect an upscale, service-led stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The outdoor pool sits in a quiet garden across a small parking area and is well liked. Overall facilities are regarded positively.

Related guest reviews

10

jennifer

Apr 18, 2023

·

Stayed 1 night

The Queen Victoria Hotel is conveniently located in Cape Towns waterfront, just minutes from the Zeitz Mocaa gallery, Red & Blue bus tours, the aquarium and open air performance spaces. From the moment you walk through the door you are enthusiastically greeted and shown around the beautiful property. The level of excellence amongst the staff is such that you immediately feel “at home” and relaxed. There is a pool area situated in a garden where you can take a dip or order food or drinks. It’s a private sanctuary space, only ambient noise without canned music blaring out. Our premium King room was beautifully decorated, quiet with tall ceilings and lovely bathroom products and towels. Walking to the waterfront was literally a short walk across the street, in an area with many security guards which made us feel comfortable returning from the excellent shopping options or dinner nearby. If I return to Cape Town, this is the place where I would stay, it’s a ten!

10

David

Jan 25, 2025

·

Stayed 2 nights

Perfect stay in Dock House. Everything about the hotel & facilities are excellent & the staff really do go the extra mile to make the stay special. The location is perfect for Waterfront & we would definitely recommend.

10

Lorna

Feb 17, 2026

·

Stayed 4 nights

Charming staff, beautiful room, great breakfast. Perhaps worth noting that pool is not actually on site but via a small car park area - as previous guests we knew that in advance and not an issue.

10

Kuljinder

Mar 4, 2024

·

Stayed 3 nights

First stop en route up the garden route for our honeymoon and couldn’t have got off to a better start. The hotel itself is amazing very modern with all the amenities you could ask for. The staff were very attentive and friendly can not speak highly enough of all involved with the hotel. The breakfast as well was amazing and set us up perfectly every morning for the rest of the day

10

A J

Feb 26, 2024

·

Stayed 1 night

Very convenient for waterfront. Lovely pool garden, room large with oversize bathroom

8

Linda

Feb 2, 2024

·

Stayed 3 nights

The hotel was well equipped so comfortable and clean, its proximity to the main road meant it was very noisy in our room and the swimming pool, the staff were very friendly and so helpful although there weren’t enough staff for breakfast service and at the bar early evening

10

Lorna

Feb 26, 2023

·

Stayed 5 nights

We enjoyed 5 nights here. Could not recommend highly enough. Location, condition and amenities unsurpassed. Would not consider any other hotel at the Waterfront.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are described as very clean and well maintained, with praised linens and housekeeping touches. One review noted cosmetic bathroom damage from a prior leak.

Related guest reviews

10

Janet

Sep 12, 2024

·

Stayed 1 night

I can’t say enough about the staff here. Check in was not waiting in line in front of a long counter. Instead, you were seated at a desk and given a beverage to sip on during the quick check in process. There was always someone nearby to ask a question. The breakfast that was included had so many choices and was delicious! Location was a very short walk to the Waterfront. Room was very nice with a small tray of treats to greet us. Bathroom included heated towel racks which were a pleasant surprise. My only criticism was that the bathroom toilet area had obviously had a water leak so the paint was bulging and looked horrible which was certainly not in keeping with the rest of the hotel. I would definitely recommend.

10

Elizabeth

Feb 16, 2025

·

Stayed 3 nights

We loved this hotel. Very attentive service, delicious restaurant for dinner, beautiful and clean room!

10

Madison

Jan 22, 2024

·

Stayed 5 nights

Everything was in fabulous condition and the staff were extremely friendly. Despite Cape Town being a somewhat dangerous destination at the moment, I felt very safe and taken care of at the hotel, given proper guidance on activities and how to enjoy the surrounding area. I would definitely return to stay again!

8

Linda

Feb 2, 2024

·

Stayed 3 nights

The hotel was well equipped so comfortable and clean, its proximity to the main road meant it was very noisy in our room and the swimming pool, the staff were very friendly and so helpful although there weren’t enough staff for breakfast service and at the bar early evening

10

Suzanne

Mar 5, 2025

·

Stayed 1 night

Simply exceptional service. The staff were the most welcoming, knowledgeable, helpful and thoughtful I have ever interacted with. An absolutely divine hotel. Food was excellent. Great beds and linens. Loved the thoughtful black facecloth for make up removal. Will definitely return.

10

Lorna

Feb 26, 2023

·

Stayed 5 nights

We enjoyed 5 nights here. Could not recommend highly enough. Location, condition and amenities unsurpassed. Would not consider any other hotel at the Waterfront.

10

James

Nov 26, 2023

·

Stayed 8 nights

Clean Room and very helpful staff

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are stylish, comfortable, and often spacious, with large bathrooms and quality linens; several note quiet accommodations. A few guests reported mismatched room assignments, minor maintenance issues, and some traffic noise.

Related guest reviews

10

Diane

Dec 6, 2025

·

Stayed 4 nights

Great staff, lovely room, good breakfast

10

jennifer

Apr 18, 2023

·

Stayed 1 night

The Queen Victoria Hotel is conveniently located in Cape Towns waterfront, just minutes from the Zeitz Mocaa gallery, Red & Blue bus tours, the aquarium and open air performance spaces. From the moment you walk through the door you are enthusiastically greeted and shown around the beautiful property. The level of excellence amongst the staff is such that you immediately feel “at home” and relaxed. There is a pool area situated in a garden where you can take a dip or order food or drinks. It’s a private sanctuary space, only ambient noise without canned music blaring out. Our premium King room was beautifully decorated, quiet with tall ceilings and lovely bathroom products and towels. Walking to the waterfront was literally a short walk across the street, in an area with many security guards which made us feel comfortable returning from the excellent shopping options or dinner nearby. If I return to Cape Town, this is the place where I would stay, it’s a ten!

10

Lorna

Feb 17, 2026

·

Stayed 4 nights

Charming staff, beautiful room, great breakfast. Perhaps worth noting that pool is not actually on site but via a small car park area - as previous guests we knew that in advance and not an issue.

10

Michael

Jul 13, 2023

·

Stayed 1 night

The overall hotel is quite nice, however, the assignment of room was a bit questionable. Our room was right next to the public restrooms in the lobby and felt like we were assigned to the service quarters. Even though we booked a premium room with a canal view, the room did not feel like one of the premium assignments nor did it have the canal view. When I opened the window to take a lookout, the top hinge fell apart causing the window to fall away and I could not close it. The maintenance group did respond quickly and managed to close it and put weather stripping in the gaps so at least I did not get a draft nor hear the wind whistling all night. This experience was a bit disappointing for a hotel of this caliber and price.

10

David

Feb 11, 2025

·

Stayed 1 night

We were upgraded to the Dock House & had a lovely big room & bathroom looking over to the waterfront. The small breakfast room was beautifully presented with fantastic flower displays & the staff could not do enough for you.

10

A J

Feb 26, 2024

·

Stayed 1 night

Very convenient for waterfront. Lovely pool garden, room large with oversize bathroom

8

Monique

Nov 27, 2023

·

Stayed 7 nights

we booked a premium and bigger room and they gave us the smallest room of the hotel. After complaining they changed but still not under the same category we booked. Other than that the hotel is excellent and very well located.

8

Linda

Feb 2, 2024

·

Stayed 3 nights

The hotel was well equipped so comfortable and clean, its proximity to the main road meant it was very noisy in our room and the swimming pool, the staff were very friendly and so helpful although there weren’t enough staff for breakfast service and at the bar early evening

10

Tiffany

Jan 7, 2025

·

Stayed 3 nights

The staff is wonderful and polite, the rooms are spacious and comfortable and the area is clean and safe. Highly recommended!

10

Suzanne

Mar 5, 2025

·

Stayed 1 night

Simply exceptional service. The staff were the most welcoming, knowledgeable, helpful and thoughtful I have ever interacted with. An absolutely divine hotel. Food was excellent. Great beds and linens. Loved the thoughtful black facecloth for make up removal. Will definitely return.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service draws consistent praise for warmth, professionalism, and attentiveness, with thoughtful touches at check in and throughout stays. Staff are repeatedly described as going the extra mile.

Related guest reviews

10

Janet

Sep 12, 2024

·

Stayed 1 night

I can’t say enough about the staff here. Check in was not waiting in line in front of a long counter. Instead, you were seated at a desk and given a beverage to sip on during the quick check in process. There was always someone nearby to ask a question. The breakfast that was included had so many choices and was delicious! Location was a very short walk to the Waterfront. Room was very nice with a small tray of treats to greet us. Bathroom included heated towel racks which were a pleasant surprise. My only criticism was that the bathroom toilet area had obviously had a water leak so the paint was bulging and looked horrible which was certainly not in keeping with the rest of the hotel. I would definitely recommend.

10

Elizabeth

Feb 16, 2025

·

Stayed 3 nights

We loved this hotel. Very attentive service, delicious restaurant for dinner, beautiful and clean room!

10

Diane

Dec 6, 2025

·

Stayed 4 nights

Great staff, lovely room, good breakfast

10

David

Jan 25, 2025

·

Stayed 2 nights

Perfect stay in Dock House. Everything about the hotel & facilities are excellent & the staff really do go the extra mile to make the stay special. The location is perfect for Waterfront & we would definitely recommend.

10

David

Feb 11, 2025

·

Stayed 1 night

We were upgraded to the Dock House & had a lovely big room & bathroom looking over to the waterfront. The small breakfast room was beautifully presented with fantastic flower displays & the staff could not do enough for you.

10

Bela

Dec 25, 2025

·

Stayed 3 nights

Ideal location on the waterfront. Very friendly staff and excellent service

10

Barbara

Sep 22, 2024

·

Stayed 4 nights

All of the staff were very friendly and helpful. The room was elegantly appointed. The food in the restaurant was top notch.

10

Tiffany

Jan 7, 2025

·

Stayed 3 nights

The staff is wonderful and polite, the rooms are spacious and comfortable and the area is clean and safe. Highly recommended!

10

Kenneth

Dec 18, 2023

·

Stayed 2 nights

Extremely attentive and professional staff, good location for the Waterfront.

10

Suzanne

Mar 5, 2025

·

Stayed 1 night

Simply exceptional service. The staff were the most welcoming, knowledgeable, helpful and thoughtful I have ever interacted with. An absolutely divine hotel. Food was excellent. Great beds and linens. Loved the thoughtful black facecloth for make up removal. Will definitely return.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Widely praised for being steps from the V&A Waterfront, close to shops, restaurants, and attractions, with many guests feeling safe walking in the area.

Related guest reviews

10

jennifer

Apr 18, 2023

·

Stayed 1 night

The Queen Victoria Hotel is conveniently located in Cape Towns waterfront, just minutes from the Zeitz Mocaa gallery, Red & Blue bus tours, the aquarium and open air performance spaces. From the moment you walk through the door you are enthusiastically greeted and shown around the beautiful property. The level of excellence amongst the staff is such that you immediately feel “at home” and relaxed. There is a pool area situated in a garden where you can take a dip or order food or drinks. It’s a private sanctuary space, only ambient noise without canned music blaring out. Our premium King room was beautifully decorated, quiet with tall ceilings and lovely bathroom products and towels. Walking to the waterfront was literally a short walk across the street, in an area with many security guards which made us feel comfortable returning from the excellent shopping options or dinner nearby. If I return to Cape Town, this is the place where I would stay, it’s a ten!

10

John

Jul 9, 2022

·

Stayed 4 nights

Excellent hotel. Fantastic location near the V&A waterfront. Staff helpful and attentive

10

ANITA

Sep 20, 2025

·

Stayed 4 nights

Excellent location across the road from the V&A Waterfront. Although we did eat breakfast once at the sister hotel (Victoria & Alfred) which is on the waterfront, we preferred the Manor House for its boutique feel and calm atmosphere. The location is completely safe which enabled us to walk around without concern day or night. Excellent breakfast.

10

Rocco

Aug 9, 2025

·

Stayed 2 nights

Great location - clearly one of the best hotels in the area.

10

Tiffany

Dec 21, 2024

·

Stayed 1 night

What a beautiful property, very close to the mall with many dining options. The staff was incredibly friendly and I would absolutely recommend anyone to stay here!

10

A J

Feb 26, 2024

·

Stayed 1 night

Very convenient for waterfront. Lovely pool garden, room large with oversize bathroom

10

Bela

Dec 25, 2025

·

Stayed 3 nights

Ideal location on the waterfront. Very friendly staff and excellent service

10

Anthony

Mar 22, 2023

·

Stayed 7 nights

Lovely hotel just over the road from waterfront.

10

Lorna

Feb 26, 2023

·

Stayed 5 nights

We enjoyed 5 nights here. Could not recommend highly enough. Location, condition and amenities unsurpassed. Would not consider any other hotel at the Waterfront.

10

Michael

May 28, 2025

·

Stayed 3 nights

The Victoria hotel at matta house is a perfect small five-star hotel right across the street from the marina where there are multiple restaurants and shops. Rooms and service were excellent. Recommended to anyone.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and on site dining receive frequent praise for quality and taste, including enjoyable dinners and room service. One review noted a limited menu.

Related guest reviews

10

Janet

Sep 12, 2024

·

Stayed 1 night

I can’t say enough about the staff here. Check in was not waiting in line in front of a long counter. Instead, you were seated at a desk and given a beverage to sip on during the quick check in process. There was always someone nearby to ask a question. The breakfast that was included had so many choices and was delicious! Location was a very short walk to the Waterfront. Room was very nice with a small tray of treats to greet us. Bathroom included heated towel racks which were a pleasant surprise. My only criticism was that the bathroom toilet area had obviously had a water leak so the paint was bulging and looked horrible which was certainly not in keeping with the rest of the hotel. I would definitely recommend.

10

Elizabeth

Feb 16, 2025

·

Stayed 3 nights

We loved this hotel. Very attentive service, delicious restaurant for dinner, beautiful and clean room!

10

ANITA

Sep 20, 2025

·

Stayed 4 nights

Excellent location across the road from the V&A Waterfront. Although we did eat breakfast once at the sister hotel (Victoria & Alfred) which is on the waterfront, we preferred the Manor House for its boutique feel and calm atmosphere. The location is completely safe which enabled us to walk around without concern day or night. Excellent breakfast.

10

Lorna

Feb 17, 2026

·

Stayed 4 nights

Charming staff, beautiful room, great breakfast. Perhaps worth noting that pool is not actually on site but via a small car park area - as previous guests we knew that in advance and not an issue.

10

Diane

Feb 21, 2023

·

Stayed 2 nights

Staff was super friendly and helpful. Food excellent

10

Kuljinder

Mar 4, 2024

·

Stayed 3 nights

First stop en route up the garden route for our honeymoon and couldn’t have got off to a better start. The hotel itself is amazing very modern with all the amenities you could ask for. The staff were very attentive and friendly can not speak highly enough of all involved with the hotel. The breakfast as well was amazing and set us up perfectly every morning for the rest of the day

10

David

Feb 11, 2025

·

Stayed 1 night

We were upgraded to the Dock House & had a lovely big room & bathroom looking over to the waterfront. The small breakfast room was beautifully presented with fantastic flower displays & the staff could not do enough for you.

10

Karen

Mar 15, 2025

·

Stayed 2 nights

Just a lovely place to stay. My only complaint was that the food menu was very limited, especially since I didn’t want a 6 course meal. Options were limited and cobbled together 2 appetizers as a meal. Otherwise, it was a very nice experience.

10

karen

Jan 1, 2024

·

Stayed 1 night

Everything was amazing from check-in to check-out…. The staff and property are perfection…. Breakfast and room service was delicious

10

Suzanne

Mar 5, 2025

·

Stayed 1 night

Simply exceptional service. The staff were the most welcoming, knowledgeable, helpful and thoughtful I have ever interacted with. An absolutely divine hotel. Food was excellent. Great beds and linens. Loved the thoughtful black facecloth for make up removal. Will definitely return.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $349	5 $349
6 $373	7 $373	8 $348	9 $348	10 $348	11 $350	12 $350
13 $460	14 $348	15 $431	16 $353	17 $487	18 $397	19 $399
20 $396	21 $350	22 $396	23 $373	24 $374	25 $407	26 $374
27 $353	28 $351	29 $399	30 $374

Su	Mo	Tu	We	Th	Fr	Sa
				1 $522	2 $519	3 $495
4 $604	5 $512	6 $606	7 $624	8 $604	9 $517	10 $465
11 $805	12 $753	13 $549	14 $563	15 $562	16 $562	17 $515
18 $583	19 $515	20 $624	21 $604	22 $604	23 $517	24 $517
25 $495	26 $624	27 $517	28	29 $1,829	30 $620	31 $688

Select dates to see prices and availability

About this property

Location

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Queen Victoria Hotel by NEWMARK

Have a question?

Prices for upcoming dates