Akureyri - Berjaya Iceland Hotels

Title: Extremely Disappointing Stay – Misleading Photos and a Flooded Room I rarely leave negative reviews, but this experience was unacceptable from beginning to end. First, the photos on Hotels.com were completely misleading. The main photo appeared to show a charming building, but it was actually a picture of the restaurant from the back. The hotel itself was just a large, plain white building that looked nothing like what was advertised. It felt very deceptive. The room was also extremely outdated. The television was an old-fashioned model with only two or three channels. There was no cable or satellite service, no smart TV, and no way to access Netflix or other streaming services. For a hotel in 2026, this was disappointing. But the worst part of our stay was the bathroom. While showering, the showerhead actually flew off and nearly injured my friend! To make matters worse, the shower did not drain properly, causing water to flood out of the bathroom and into the main room. The water spread across the floor and saturated BOTH of our suitcases and belongings. It was an absolute mess! To her credit, the woman at the front desk was helpful and brought us approximately 20–30 towels to try to clean up the water. She also offered to move us to another room. However, the flooring already showed significant signs of previous water damage, making us question whether this was an ongoing problem that management had failed to address.

The property was quiet. The amenities were good. Staff were helpful. Thoroughly enjoyed our stay. Would recommend

The layout of the room was awkward. But overall it was fine for one night.

Nice and clean hotel, with a nice view.

Very good hotel