Al Safwah Orchid Hotel

Very close to Haram. Nice facilities and friendly staff.

best place to stay in Makkah. Taxi available just a walk away. shipping and food in the building itself. a few steps to Kaaba

The hotel is close to haram . I don’t like : Firstly ,Entrance to hotel was very confusing and hiding , In General everything were confusing , breakfast area , elevators, In breakfast room the chairs very very dirty. They food variety was bad .

This hotel is listed as a 5-star property on sites.they're trying to avoid reviews on those platform to keep it a 5 star. I initially booked through one of that platform but the hotel contacted me shortly after asking me to cancel and rebook through here.later discovered others had reported similar experiences as they avoiding reviews on those platform. The main advantage of this hotel is its location. If staying near the Haram is your priority, it’s a decent option. The Safa Tower connects to the Clock Tower, and while you’ll need to change two elevators and use an escalator, the walk to the Haram is still fairly convenient. In fact, having stayed at the Fairmont before, I’d say this hotel might be slightly closer to the Haram entrance. That said, service and accessibility were disappointing. You have to walk through a market and take escator to reach the entrance with no clear signage or staff to guide you.Taxis aren’t allowed to stop directly outside, so getting one can be a hassle often requiring a long wait for drivers to come from upper parking. Check-in was also poor. The staff handed me the key without explaining anything or where my room,hotel facilities, or breakfast is,which was included in my booking. I had to ask for basic directions myself. For a hotel claiming to be 5-star, the service fell far short. Overall, I’d rate this hotel as a 2 to 3-star property at best. It’s only worth considering

Location is best, very near to Masjid e Haram, very closest hotel, very clean, polite staff, high speed WI-FI, many lifts, no more waiting for lift

only the bed was hard ,need to be more comfortable ,nice breakfast ,great location , nice mosque inside the building

"I recently stayed at Al safwa royal archid and unfortunately, my experience did not meet my expectations. The room was not as clean as I had hoped, bed was not same as I booked. I booked city view they didn\'t provide it, and also the service was below par. Customer service was rude which is so unprofessional I hope the management can address these issues to improve the experience for future guests."

It has the best location for the price. However, the internet doesn't work. You will have to come down to the lobby. The cleaning service was OK but had to ask for fresh towels. The plus point was the location!

Have to call for everything including water doesn’t come for house keeping

The staff wasn't very comfortable with the English language. I called room service, requesting for my food to be warmed up. Instead, they brought me a new plate of food (and charged me for it) and told me that they don't have the facility to warm up patrons' food. Clean room but worn-out carpet. Overall good but the communication with the chef making omelette was the issue, he was in a hurry and even after asking to cook the omelette properly he gave us half cooked omelette.

Convenient clean rooms

Während unseres Aufenthalts haben sie unser Zimmer nie gereinigt.

The only good thing is location, very close to the Haram. Big time discrimination, they give us a room like grave, with dirty amenities, ripped blankets ,rude behavior. After fighting till next day without sleep, they chane the room , and that was while new world ,nice window, clean amenities better quality blankets and well behaved house keeping staff.

The hotel is close to haram . I don’t like : Firstly ,Entrance to hotel was very confusing and hiding , In General everything were confusing , breakfast area , elevators, In breakfast room the chairs very very dirty. They food variety was bad .

Location is best, very near to Masjid e Haram, very closest hotel, very clean, polite staff, high speed WI-FI, many lifts, no more waiting for lift

The bed mattress are horrible extremely hard . Cleanliness is not Upto standard of a hotel. The location is extremely good next to clock tower and few min to Macca was the only best thing.

Everything needs to be improved. My room was supposed to be partial haram view but there was another building right in front of the window so no view. Room services were subpar. Great thing is its closeness to Al haram.

Hotel not maintained, service is bad

The decor is dated, the furniture belongs to 19th century used and battered the bed was awful, bathroom unfit for purpose. This hotel does not deserve 5* it’s 2 at the best. The only saviour is its location, other hotels available at better price.

The only advantage you get is the proximity to Haram. The furniture is old, not enough towels in the toilet, no iron in the rooms, and room service is not responsive and super slow. You hear a lot of noise from nearby rooms and corridors

Yeniliklere ayak uydurma gereği duyulmamış, kahvaltı hizmeti çok güzel Wifi yok demek daha doğru; çekmiyor. Oda mobilyası çok demode ( formika)

Good point was location and big beds. Had to change rooms due to leak. The new room given had ne shower door and flush was not working properly so had to change room again. Room service was very late and breakfast was very disappointing. I believe it was the leftover from previous nights dinner

Its very close to Haram, The hotel is getting old and needs a bit of renovations. However, it was convenient and we enjoyed our stay.

La proximité du haram. Chambre spacieuse.

There is noise between the rooms, the furniture is very old, the bed mattress is uncomfortable, the blanket is old, and the hotel entrance is very difficult from the market.

Staff is ok.Room is old but spacious. Heck out was at 12:00pm not at 12:30 pm as mentioned in my reservation.

Staff was very helpful. Property location is excellent as it is part of Haram. There is room for improving the condition of rooms, washrooms and common areas.

"I recently stayed at Al safwa royal archid and unfortunately, my experience did not meet my expectations. The room was not as clean as I had hoped, bed was not same as I booked. I booked city view they didn\'t provide it, and also the service was below par. Customer service was rude which is so unprofessional I hope the management can address these issues to improve the experience for future guests."

Good point was location and big beds. Had to change rooms due to leak. The new room given had ne shower door and flush was not working properly so had to change room again. Room service was very late and breakfast was very disappointing. I believe it was the leftover from previous nights dinner

Excellent service ,

Have to call for everything including water doesn’t come for house keeping

The staff wasn't very comfortable with the English language. I called room service, requesting for my food to be warmed up. Instead, they brought me a new plate of food (and charged me for it) and told me that they don't have the facility to warm up patrons' food. Clean room but worn-out carpet. Overall good but the communication with the chef making omelette was the issue, he was in a hurry and even after asking to cook the omelette properly he gave us half cooked omelette.

This hotel is listed as a 5-star property on sites.they're trying to avoid reviews on those platform to keep it a 5 star. I initially booked through one of that platform but the hotel contacted me shortly after asking me to cancel and rebook through here.later discovered others had reported similar experiences as they avoiding reviews on those platform. The main advantage of this hotel is its location. If staying near the Haram is your priority, it’s a decent option. The Safa Tower connects to the Clock Tower, and while you’ll need to change two elevators and use an escalator, the walk to the Haram is still fairly convenient. In fact, having stayed at the Fairmont before, I’d say this hotel might be slightly closer to the Haram entrance. That said, service and accessibility were disappointing. You have to walk through a market and take escator to reach the entrance with no clear signage or staff to guide you.Taxis aren’t allowed to stop directly outside, so getting one can be a hassle often requiring a long wait for drivers to come from upper parking. Check-in was also poor. The staff handed me the key without explaining anything or where my room,hotel facilities, or breakfast is,which was included in my booking. I had to ask for basic directions myself. For a hotel claiming to be 5-star, the service fell far short. Overall, I’d rate this hotel as a 2 to 3-star property at best. It’s only worth considering

Room nice staff was wonderful

Excellent service

Useless room service with old rooms. Bed mattress was very hard and no one helps you. Avoid staying here. Road is always blocked infront of the hotel, you can’t get taxi and you have to drag your luggage all the until the road reopens.

Great location. First row in front of haram

Excellent location

Amazing as always, excellent location overlooking the Holy Mosque, and very convenient for shopping too.

It has the best location for the price. However, the internet doesn't work. You will have to come down to the lobby. The cleaning service was OK but had to ask for fresh towels. The plus point was the location!

This hotel is very close to Khaba.

Hotel excellent en face de la mosquée Haram

The best location and easy access.

The stay at Al Safwah was amazing right outside the haram lots of food places and shops for shopping. Overall great stay would come again. Breakfast was also really good.

best place to stay in Makkah. Taxi available just a walk away. shipping and food in the building itself. a few steps to Kaaba

This hotel is listed as a 5-star property on sites.they're trying to avoid reviews on those platform to keep it a 5 star. I initially booked through one of that platform but the hotel contacted me shortly after asking me to cancel and rebook through here.later discovered others had reported similar experiences as they avoiding reviews on those platform. The main advantage of this hotel is its location. If staying near the Haram is your priority, it’s a decent option. The Safa Tower connects to the Clock Tower, and while you’ll need to change two elevators and use an escalator, the walk to the Haram is still fairly convenient. In fact, having stayed at the Fairmont before, I’d say this hotel might be slightly closer to the Haram entrance. That said, service and accessibility were disappointing. You have to walk through a market and take escator to reach the entrance with no clear signage or staff to guide you.Taxis aren’t allowed to stop directly outside, so getting one can be a hassle often requiring a long wait for drivers to come from upper parking. Check-in was also poor. The staff handed me the key without explaining anything or where my room,hotel facilities, or breakfast is,which was included in my booking. I had to ask for basic directions myself. For a hotel claiming to be 5-star, the service fell far short. Overall, I’d rate this hotel as a 2 to 3-star property at best. It’s only worth considering

The hotel location is perfect from al-haram mosque however my quadrable room on the 10th floor was horrible. First it was actually a double standard room with 2 extra beds. The facilities in the room was too limited with no view window. The bell man was far away from the hotel entrance downstairs which made me stolen by 2 bangals who told me that they belong to the hotel. The food at the restaurants was the most awful thing anyone can ever experience. Starting from the horrible taste and ending by the lack of any variety. I guess this will be my first and last experience at this place.

Food quality was very poor. Don’t recommend dinner or breakfast at the hotel.

The outside view is excellent regarding the mosque and the area around the mosque. But, unfortunately, the staff, manager and reception are very rude and aggressive. Though I paid a lot for this property, the manager still did not provide me with the amenities I sought. 80 percent of my amenities got missed with this property by the manager and staff with so much expensive price and the quality of stay that I received from them did not meet my expectation. Therefore, the standard of the hotel is very poor except for the city view which is also available in a few rooms (the manager charges extra for the city view even when booked online with Expedia). Besides, the hotel cost is too expensive in my opinion with limited amenities and no breakfast which seems to be unreasonable and not considerable at all on my end. And, of course, as mentioned above the management is very rude and does not provide the amenities which meet the guest satisfaction and that had happened to me in this case. Thanks for taking my feedback. Regards,

Good point was location and big beds. Had to change rooms due to leak. The new room given had ne shower door and flush was not working properly so had to change room again. Room service was very late and breakfast was very disappointing. I believe it was the leftover from previous nights dinner

Nice staff and good breakfast, very close to Haram.

The staff wasn't very comfortable with the English language. I called room service, requesting for my food to be warmed up. Instead, they brought me a new plate of food (and charged me for it) and told me that they don't have the facility to warm up patrons' food. Clean room but worn-out carpet. Overall good but the communication with the chef making omelette was the issue, he was in a hurry and even after asking to cook the omelette properly he gave us half cooked omelette.

The stay at Al Safwah was amazing right outside the haram lots of food places and shops for shopping. Overall great stay would come again. Breakfast was also really good.

The hotel is close to haram . I don’t like : Firstly ,Entrance to hotel was very confusing and hiding , In General everything were confusing , breakfast area , elevators, In breakfast room the chairs very very dirty. They food variety was bad .

This hotel is listed as a 5-star property on sites.they're trying to avoid reviews on those platform to keep it a 5 star. I initially booked through one of that platform but the hotel contacted me shortly after asking me to cancel and rebook through here.later discovered others had reported similar experiences as they avoiding reviews on those platform. The main advantage of this hotel is its location. If staying near the Haram is your priority, it’s a decent option. The Safa Tower connects to the Clock Tower, and while you’ll need to change two elevators and use an escalator, the walk to the Haram is still fairly convenient. In fact, having stayed at the Fairmont before, I’d say this hotel might be slightly closer to the Haram entrance. That said, service and accessibility were disappointing. You have to walk through a market and take escator to reach the entrance with no clear signage or staff to guide you.Taxis aren’t allowed to stop directly outside, so getting one can be a hassle often requiring a long wait for drivers to come from upper parking. Check-in was also poor. The staff handed me the key without explaining anything or where my room,hotel facilities, or breakfast is,which was included in my booking. I had to ask for basic directions myself. For a hotel claiming to be 5-star, the service fell far short. Overall, I’d rate this hotel as a 2 to 3-star property at best. It’s only worth considering

only the bed was hard ,need to be more comfortable ,nice breakfast ,great location , nice mosque inside the building