WoodSpring Suites St Louis St Charles
$73
/ night
Avg. for October
Prices for WoodSpring Suites St Louis St Charles
Select dates to see prices and availability
$73
/ night
Avg. for October
Monthly average prices
Nightly prices at WoodSpring Suites St Louis St Charles average $73 in October, the cheapest month, and $94 in August, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $88 |
| February | $88 |
| March | $87 |
| April | $86 |
| May | $88 |
| June | $88 |
| July | $91 |
| August | $94 |
| September | $88 |
| October | $73 |
| November | $74 |
| December | $76 |
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Oct · $73
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Most expensive: August (~$94)
Cheapest: October (~$73)
About this property
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including a vending machine.
Amenities
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including a vending machine.
Business amenities
Featured amenities include express check-out, laundry facilities, and an elevator. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 121 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.
Location
When you stay at WoodSpring Suites St Louis St Charles in St. Charles, you'll be in the historical district, within a 10-minute drive of Ameristar Casino St. Charles and Hollywood Casino Amphitheatre. This hotel is 8.4 mi (13.6 km) from Westport Plaza and 12.9 mi (20.7 km) from Mississippi River.
What's nearby
Family Arena(2.2 miles)
Missouri River(2.6 miles)
Lindenwood University(2.8 miles)
St Charles Convention Center(2.8 miles)
Kokomo Joe's Family Fun Center(3.4 miles)
SSM Health St. Joseph Hospital(3.5 miles)
Historic Main Street(3.5 miles)
Ameristar Casino St. Charles(3.5 miles)
Frontier Park(3.7 miles)
Missouri Artists on Main(3.7 miles)
Jaycee Park(3.7 miles)
Lewis & Clark Boathouse and Nature Center(3.7 miles)
First Missouri State Capitol Historic Site(3.7 miles)
Cave Spring Golf Center(3.8 miles)
Barnes-Jewish St. Peters Hospital(3.8 miles)
St. Louis, MO (SUS-Spirit of St. Louis)(14.2 miles)
St. Louis Lambert Intl. Airport (STL)(10.6 miles)
Parking
Free Wi-Fi
Non-Smoking Rooms
Self Laundry
Free Parking
Parking (Limited)
Location
2100 Old Hwy 94 S, St. Charles, Missouri, United States of America
Family Arena (2.2 miles)
Missouri River (2.6 miles)
Lindenwood University (2.8 miles)
St Charles Convention Center (2.8 miles)
Kokomo Joe's Family Fun Center (3.4 miles)
SSM Health St. Joseph Hospital (3.5 miles)
Room options
13
Standard Room, 1 Double Bed, Accessible (Roll-In Shower)
Room details
1 Full Bed
Sleeps 2
Separate Dining AreaAir ConditioningHeatingWi-Fi (Free)
16
Standard Room, 1 Double Bed
Room details
1 Full Bed
Sleeps 2
220 ft²
Separate Dining AreaAir ConditioningHeatingWi-Fi (Free)
15
Standard Room, 1 Double Bed, Accessible (Bathtub)
Room details
1 Full Bed
Sleeps 2
Separate Dining AreaAir ConditioningHeatingWi-Fi (Free)
14
Standard Room, 2 Double Beds
Room details
2 Full Beds
Sleeps 4
230 ft²
Separate Dining AreaAir ConditioningHeatingWi-Fi (Free)
Guest reviews of WoodSpring Suites St Louis St Charles
6.5
Pleasant
Based on 308 verified reviews
Who stays here?
Business
21%
Couple
16%
Family
41%
Solo
20%
What guests think
AI-generated summary based on recent guest reviews
At WoodSpring Suites St Louis St Charles, reviews depict a basic extended‑stay property with strict policies including a $100 cash deposit, odor complaints, and minimal amenities, with positives like low price, pet friendliness, and occasional quiet stays.
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What guests think
At WoodSpring Suites St Louis St Charles, reviews depict a basic extended‑stay property with strict policies including a $100 cash deposit, odor complaints, and minimal amenities, with positives like low price, pet friendliness, and occasional quiet stays.
Many guests report limited housekeeping unless paid, extra fees, and inconsistent service, citing rude encounters and difficulty with check‑in, deposits, and front‑desk availability. Rooms are very basic with minimal furnishings, uncomfortable beds, thin walls, and occasional maintenance problems. The area feels convenient to some but sketchy to others. Expect a no‑frills, policy‑heavy stay.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are very basic: no lobby (check‑in via window), limited front‑desk hours, and reports of no ice and unreliable vending machines; the pet area is a steep hill and some note many animals onsite.
Related guest reviews
2
Paula
Jun 17, 2023
·
Stayed 1 night
Checking in is like visiting day in prison. No lobby, just a window. My "suite" is just a room. Though advertised with a kitchenette, there is no coffee pot, nothing. There is a vending machine, no coffee. No ice. When I asked, I was told to fill the ice trays! No lamps, just a bright overhead spotlight. When in bed, it shines right in your face. The beds are high, metal stilted, look like reformatory/dormitory beds. This is a classic case of looking good on the outside, shantytown on the inside.
Checking in is like visiting day in prison. No lobby, just a window. My "suite" is just a room. Though advertised with a kitchenette, there is no coffee pot, nothing. There is a vending machine, no coffee. No ice. When I asked, I was told to fill the ice trays! No lamps, just a bright overhead spotlight. When in bed, it shines right in your face. The beds are high, metal stilted, look like reformatory/dormitory beds. This is a classic case of looking good on the outside, shantytown on the inside.
8
Maureen
Jan 12, 2024
·
Stayed 1 night
The staff at check in were great! The area outside for dogs was a very steep hill into a drainage ditch. Not very safe. No tissues the room. May sound dumb but I have a cold.
The staff at check in were great! The area outside for dogs was a very steep hill into a drainage ditch. Not very safe. No tissues the room. May sound dumb but I have a cold.
8
Kori
Oct 12, 2023
·
Stayed 7 nights
The actual stay was ok overall but I needed to check in a couple hours early and was rudely denied. I was there for business and had gotten in early. I had suitcases and there is no lobby so no where to sit. I was told I could wait outside. There was people sitting all over parking lot smoking and kept they were coming up to me asking questions. I had to go rent a car to have a place to put my luggage and wait for check in time. Also someone stole my laundry basket when I was doing my laundry.
The actual stay was ok overall but I needed to check in a couple hours early and was rudely denied. I was there for business and had gotten in early. I had suitcases and there is no lobby so no where to sit. I was told I could wait outside. There was people sitting all over parking lot smoking and kept they were coming up to me asking questions. I had to go rent a car to have a place to put my luggage and wait for check in time. Also someone stole my laundry basket when I was doing my laundry.
4
Christina
Aug 22, 2023
·
Stayed 1 night
This property does not even have a supply of forks, much less any table lamps. There are no pictures on the walls. There are no amenities whatsoever. It doesn’t matter what you need you will not find it here. It was very very busy late at night but quiet. Angela keeps the place clean and she’s so good to meet. Best part of my stay.
This property does not even have a supply of forks, much less any table lamps. There are no pictures on the walls. There are no amenities whatsoever. It doesn’t matter what you need you will not find it here. It was very very busy late at night but quiet. Angela keeps the place clean and she’s so good to meet. Best part of my stay.
2
Patricia
Apr 14, 2024
·
Stayed 1 night
They took my credit card yet still insisted I bring $100 cash. When I check in. They did not have a complimentary toothbrush yet they had toothpaste. No lamps or reading lights were at round the bed. There was one small round light in the ceiling which did not work. Upon check out I had to phone so I would receive my cash back. The woman said we will open in 15 minutes. I sad no I am leaving at this moment. I could here staff talking on the other side of the divider which was down. The attendant slid my envelope under the pleated divider at me. Horrible place.
They took my credit card yet still insisted I bring $100 cash. When I check in. They did not have a complimentary toothbrush yet they had toothpaste. No lamps or reading lights were at round the bed. There was one small round light in the ceiling which did not work. Upon check out I had to phone so I would receive my cash back. The woman said we will open in 15 minutes. I sad no I am leaving at this moment. I could here staff talking on the other side of the divider which was down. The attendant slid my envelope under the pleated divider at me. Horrible place.
4
Alfred
Jul 15, 2025
·
Stayed 11 nights
I didnt like the fact that my room wasnt cleaned for the 11 days I was there. I had to take out my own trash to the dumpster outside. Never had to do this at a hotel before. They say bc its an extended stay facility, but this should be highlighted when people are booking. The snack machines take your money but dont work. One out of 4 staff was helpful.
I didnt like the fact that my room wasnt cleaned for the 11 days I was there. I had to take out my own trash to the dumpster outside. Never had to do this at a hotel before. They say bc its an extended stay facility, but this should be highlighted when people are booking. The snack machines take your money but dont work. One out of 4 staff was helpful.
2
Elmer
May 13, 2024
·
Stayed 2 nights
Worse place I’ve ever stayed at. I got a call from this place 3 hours before my check in to notify me that they have a $100 cash deposit policy. I found it strange but ok I went ahead and got it. The room itself was terrible. There was a foul odor to the room. The floors felt oily and slippery. The shower barely worked. Upon check out I had to check out at 8am to check a flight back home. Inconveniently their front desk does not open till 9 AM. No one was available to check me out. I had no choice but to leave. I called at 9am to notify them I had checked out and asked how would I receive my deposit and the manager stated that I have to pick it up which I explained to her I couldn’t because no one was available at the front desk when I checked out. She stated that’s policy and that they can’t send me my deposit via refund on my credit card or any other form of electronic payment. So I am out of my deposit!! The manager was extremely unprofessional as I’m trying to find any form of resolution and she hung up on me twice and blocked me from calling back. I can’t believe this happened.
Worse place I’ve ever stayed at. I got a call from this place 3 hours before my check in to notify me that they have a $100 cash deposit policy. I found it strange but ok I went ahead and got it. The room itself was terrible. There was a foul odor to the room. The floors felt oily and slippery. The shower barely worked. Upon check out I had to check out at 8am to check a flight back home. Inconveniently their front desk does not open till 9 AM. No one was available to check me out. I had no choice but to leave. I called at 9am to notify them I had checked out and asked how would I receive my deposit and the manager stated that I have to pick it up which I explained to her I couldn’t because no one was available at the front desk when I checked out. She stated that’s policy and that they can’t send me my deposit via refund on my credit card or any other form of electronic payment. So I am out of my deposit!! The manager was extremely unprofessional as I’m trying to find any form of resolution and she hung up on me twice and blocked me from calling back. I can’t believe this happened.
2
Daniel
Dec 27, 2023
·
Stayed 2 nights
THIS IS NOT A TRADITIONAL HOTEL. It is more of a transient living place. Great for those who need it but not for regular travelers. The front desk is only open during the day and not until 9 a.m.. Although they claim to have Express Check In and Check Out, they make YOU PUT UP A $100 CASH DEPOSIT. This was not disclosed clearly in the Rules or Requirements. I received a phone call shortly before checking in. The only way to get this cash deposit back is to keep the little piece of paper receipt and wait for the front desk to be open. I had an appointment at 9 so I had to choose between being late or getting the $100 deposit back. They also do not give Choice Points even though they are listed as a Choice Hotel. Neither Orbitz, nor Choice should be listing this as a hotel available for regular travelers without huge disclosures. Avoid this place unless you need transient living arrangements.
THIS IS NOT A TRADITIONAL HOTEL. It is more of a transient living place. Great for those who need it but not for regular travelers. The front desk is only open during the day and not until 9 a.m.. Although they claim to have Express Check In and Check Out, they make YOU PUT UP A $100 CASH DEPOSIT. This was not disclosed clearly in the Rules or Requirements. I received a phone call shortly before checking in. The only way to get this cash deposit back is to keep the little piece of paper receipt and wait for the front desk to be open. I had an appointment at 9 so I had to choose between being late or getting the $100 deposit back. They also do not give Choice Points even though they are listed as a Choice Hotel. Neither Orbitz, nor Choice should be listing this as a hotel available for regular travelers without huge disclosures. Avoid this place unless you need transient living arrangements.
6
Sharon
Jun 4, 2024
·
Stayed 1 night
Too many animals in facility.
Too many animals in facility.
2
Ryan
Mar 5, 2023
·
Stayed 1 night
Website says you can check in until 3 am. Arrived at 1:50 am after a long night of driving to nobody at the desk. Call the number listed for after hour needs and am told by the lady that nobody can check in after midnight. I complain and say the website says you can check in until 3. She says the website is wrong. No worries though, she lets me know I can speak with the manager, in the morning. I’ve already paid for my room and just want the key, but was turned away. Ridiculous. Absolutely terrible customer service. Never stay here
Website says you can check in until 3 am. Arrived at 1:50 am after a long night of driving to nobody at the desk. Call the number listed for after hour needs and am told by the lady that nobody can check in after midnight. I complain and say the website says you can check in until 3. She says the website is wrong. No worries though, she lets me know I can speak with the manager, in the morning. I’ve already paid for my room and just want the key, but was turned away. Ridiculous. Absolutely terrible customer service. Never stay here
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: recurring smoke or chemical odors, sticky floors or worn linens, and occasional pests are reported, while a few guests found rooms clean. Housekeeping for extended stays is infrequent or paid.
Related guest reviews
2
Jason
Mar 10, 2025
·
Stayed 7 nights
Couldn't sleep due to the smokers previously in the room. Extra charges they refuse to acknowledge
Couldn't sleep due to the smokers previously in the room. Extra charges they refuse to acknowledge
2
Nooruddin
Dec 13, 2022
·
Stayed 3 nights
The dirtiest hotel in MO. It stinks, the elevator was not clean in years. Please do not stay here pay extra P and save your health.
The dirtiest hotel in MO. It stinks, the elevator was not clean in years. Please do not stay here pay extra P and save your health.
4
Debbie
Mar 17, 2024
·
Stayed 2 nights
Floors were sticky in the room. Bedding looked like it was already sleep in.
Floors were sticky in the room. Bedding looked like it was already sleep in.
2
brook
Apr 7, 2024
·
Stayed 1 night
Shower didn’t work and there were bugs. We were hit with an unexpected 70.00 pet fee. Were not aware of this extra charge upon booking. Had to also pay a 100.00 Cash deposit upon arrival. Would not accept a credit card. Terrible experience and I would like to request a refund.
Shower didn’t work and there were bugs. We were hit with an unexpected 70.00 pet fee. Were not aware of this extra charge upon booking. Had to also pay a 100.00 Cash deposit upon arrival. Would not accept a credit card. Terrible experience and I would like to request a refund.
4
Amanda
Dec 4, 2023
·
Stayed 1 night
If you want a clean, cheap place to stay, then this is for you. No bed bugs to worry about! Things were clean, but the smell of the cleaner that they use to cover the pet smells is awful. It is so strong that it made me sick, literally! The sound of dogs barking in the room above us all night didn't help either. The head of the bed was lower than the foot of the bed so, I had to sleep backwards. I placed my shirt over the pillow to mask the smell from the sheets! I was miserable before I left the next morning. The ladies that worked at the front desk were soooo nice! They were the best part about the place.
If you want a clean, cheap place to stay, then this is for you. No bed bugs to worry about! Things were clean, but the smell of the cleaner that they use to cover the pet smells is awful. It is so strong that it made me sick, literally! The sound of dogs barking in the room above us all night didn't help either. The head of the bed was lower than the foot of the bed so, I had to sleep backwards. I placed my shirt over the pillow to mask the smell from the sheets! I was miserable before I left the next morning. The ladies that worked at the front desk were soooo nice! They were the best part about the place.
2
Jessica
Oct 20, 2025
·
Stayed 13 nights
Towels in the room had hair of someone else on it. Staff was not friendly or helpful. They mailed me an empty envelope with my deposit when I should have gotten it back. The room smelled like chemicals. My room's door had to be forced shut. The walls were incredibly thin so I could hear everything happening in the rooms adjacent to mine and above. Would not recommend and would not stay again.
Towels in the room had hair of someone else on it. Staff was not friendly or helpful. They mailed me an empty envelope with my deposit when I should have gotten it back. The room smelled like chemicals. My room's door had to be forced shut. The walls were incredibly thin so I could hear everything happening in the rooms adjacent to mine and above. Would not recommend and would not stay again.
6
Shetia
Aug 10, 2024
·
Stayed 7 nights
The maintenance guy thinks that he runs the property. He is very nosey and I witnessed him tell a guest that he was going to get them evicted. There was only 1 front desk worker that was welcoming. The room was very clean and comfortable as to why I rated it a little higher in that area.
The maintenance guy thinks that he runs the property. He is very nosey and I witnessed him tell a guest that he was going to get them evicted. There was only 1 front desk worker that was welcoming. The room was very clean and comfortable as to why I rated it a little higher in that area.
4
Johan
Feb 5, 2024
·
Stayed 1 night
Cleaning smells so bad the room
Cleaning smells so bad the room
6
Liliya
Dec 17, 2024
·
Stayed 2 nights
The bathroom and toilet are in bad condition, the property is really cheap and smells like smoke really really bad. Would not stay there again.
The bathroom and toilet are in bad condition, the property is really cheap and smells like smoke really really bad. Would not stay there again.
4
Amy
Nov 13, 2025
·
Stayed 1 night
There was no one at the front desk to check us in. Also, there was a foul smell throughout the building. Luckily, the room was clean.
There was no one at the front desk to check us in. Also, there was a foul smell throughout the building. Luckily, the room was clean.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are very basic and dated, with minimal furnishings and quirks like overhead‑only lighting; several mention uncomfortable beds, thin walls, and occasional maintenance problems such as nonworking showers or a mattress on the wrong frame.
Related guest reviews
6
Jennifer
Feb 18, 2023
·
Stayed 2 nights
Overall it was a good hotel. Except our room had 1 light switch that turned on and off the lights and alarm clock. In order to charge our devices we had to leave the over head light on at all times.
Overall it was a good hotel. Except our room had 1 light switch that turned on and off the lights and alarm clock. In order to charge our devices we had to leave the over head light on at all times.
8
Corina
May 26, 2024
·
Stayed 1 night
It was very basic inside the room, not at all like a hotel room. Bed was very uncomfortable and hurt both our backs in the morning. People live in these suites so there are people hanging around outside. Did not bother us, but it felt sketchy.
It was very basic inside the room, not at all like a hotel room. Bed was very uncomfortable and hurt both our backs in the morning. People live in these suites so there are people hanging around outside. Did not bother us, but it felt sketchy.
2
Patricia
Apr 14, 2024
·
Stayed 1 night
They took my credit card yet still insisted I bring $100 cash. When I check in. They did not have a complimentary toothbrush yet they had toothpaste. No lamps or reading lights were at round the bed. There was one small round light in the ceiling which did not work. Upon check out I had to phone so I would receive my cash back. The woman said we will open in 15 minutes. I sad no I am leaving at this moment. I could here staff talking on the other side of the divider which was down. The attendant slid my envelope under the pleated divider at me. Horrible place.
They took my credit card yet still insisted I bring $100 cash. When I check in. They did not have a complimentary toothbrush yet they had toothpaste. No lamps or reading lights were at round the bed. There was one small round light in the ceiling which did not work. Upon check out I had to phone so I would receive my cash back. The woman said we will open in 15 minutes. I sad no I am leaving at this moment. I could here staff talking on the other side of the divider which was down. The attendant slid my envelope under the pleated divider at me. Horrible place.
6
James
Sep 14, 2023
·
Stayed 2 nights
Every thing was clean nice people 0n check in .4th floor was quìte me and the bed did not get along.
Every thing was clean nice people 0n check in .4th floor was quìte me and the bed did not get along.
2
brook
Apr 7, 2024
·
Stayed 1 night
Shower didn’t work and there were bugs. We were hit with an unexpected 70.00 pet fee. Were not aware of this extra charge upon booking. Had to also pay a 100.00 Cash deposit upon arrival. Would not accept a credit card. Terrible experience and I would like to request a refund.
Shower didn’t work and there were bugs. We were hit with an unexpected 70.00 pet fee. Were not aware of this extra charge upon booking. Had to also pay a 100.00 Cash deposit upon arrival. Would not accept a credit card. Terrible experience and I would like to request a refund.
4
Paul
Nov 21, 2024
·
Stayed 1 night
Uncomfortable bed and bedding, smell of marijuana in hallways and stairwells, I am definitely not the target audience for this hotel. Cost of pet deposit was also excessive.
Uncomfortable bed and bedding, smell of marijuana in hallways and stairwells, I am definitely not the target audience for this hotel. Cost of pet deposit was also excessive.
2
Justin
Sep 16, 2023
·
Stayed 1 night
Overall not a good experience. The hotel has awful policies, everyone has to ID regardless if you are checking in or not. Outside there are drug addicts just sitting around making the area less safe. The bed was cheap quality and squeaks. The shower had a shower curtain instead of glass door and for the type of shower it just makes water splash out everywhere. The tv is old quality and the place just looks run down. I would not recommend staying here unless its your last resort.
Overall not a good experience. The hotel has awful policies, everyone has to ID regardless if you are checking in or not. Outside there are drug addicts just sitting around making the area less safe. The bed was cheap quality and squeaks. The shower had a shower curtain instead of glass door and for the type of shower it just makes water splash out everywhere. The tv is old quality and the place just looks run down. I would not recommend staying here unless its your last resort.
2
Alora
Jan 22, 2024
·
Stayed 1 night
So, the people were nice but the $100 cash deposit plus the extra credit card after purchasing through a third party (Expedia) was really sketchy. Not to mention the place did NOT smell clean and multiple drawers had a sticky stain in them. The room was not what I expected because Expedia said it was a 2 bed room when it was actually one queen. The thing that really sucked were the pillows were incredibly thin and I woke up with neck pain in the morning. The microwave and fridge did work properly though. I definitely won't be staying here again, this place took bare minimum to a whole new level ...
So, the people were nice but the $100 cash deposit plus the extra credit card after purchasing through a third party (Expedia) was really sketchy. Not to mention the place did NOT smell clean and multiple drawers had a sticky stain in them. The room was not what I expected because Expedia said it was a 2 bed room when it was actually one queen. The thing that really sucked were the pillows were incredibly thin and I woke up with neck pain in the morning. The microwave and fridge did work properly though. I definitely won't be staying here again, this place took bare minimum to a whole new level ...
2
DENNIS
Jul 22, 2025
·
Stayed 7 nights
Booked this stay to recover after a surgery only to learn that the mattress which was a queen size was on a double bedframe hanging of. when checking in, we got laid down all these rules and upon entering the room we learned that everything was very basic and a bit outdated. One bar of soap, etc. construction at reception made it hard hear. We ended up leaving after one night. No refund !!
Booked this stay to recover after a surgery only to learn that the mattress which was a queen size was on a double bedframe hanging of. when checking in, we got laid down all these rules and upon entering the room we learned that everything was very basic and a bit outdated. One bar of soap, etc. construction at reception made it hard hear. We ended up leaving after one night. No refund !!
6
Liliya
Dec 17, 2024
·
Stayed 2 nights
The bathroom and toilet are in bad condition, the property is really cheap and smells like smoke really really bad. Would not stay there again.
The bathroom and toilet are in bad condition, the property is really cheap and smells like smoke really really bad. Would not stay there again.
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AI-generated summary based on recent guest reviews
Service
Service feedback is inconsistent: repeated mentions of a $100 cash deposit, extra fees, limited or unattended front desk, after‑hours check‑in problems, and rude or unhelpful staff, though some staff were welcoming or helpful.
Related guest reviews
2
Ryan
Dec 4, 2023
·
Stayed 7 nights
WoodSpring Suites cancelled my reservation because I didn't provide a credit card number over the phone or call back within 30 minutes (I was busy driving in the rain). They couldn't wait another 4 hours to get my credit card information along with a form of ID upon arrival like every other hotel in the world. The booking was already paid in full through Expedia. Really don't see the urgency. They said they also would have cancelled my reservation if I had not answered the phone call or responded to their voicemail within the allotted 30 minutes. It's obvious since I prepaid the booking they are just looking for a way to cancel the reservation, pocket the money, and give the room to someone else. They partially refunded my booking by keeping the value of first night stay even though they were the ones who cancelled on me. There are better places elsewhere. Avoid this poorly managed property.
WoodSpring Suites cancelled my reservation because I didn't provide a credit card number over the phone or call back within 30 minutes (I was busy driving in the rain). They couldn't wait another 4 hours to get my credit card information along with a form of ID upon arrival like every other hotel in the world. The booking was already paid in full through Expedia. Really don't see the urgency. They said they also would have cancelled my reservation if I had not answered the phone call or responded to their voicemail within the allotted 30 minutes. It's obvious since I prepaid the booking they are just looking for a way to cancel the reservation, pocket the money, and give the room to someone else. They partially refunded my booking by keeping the value of first night stay even though they were the ones who cancelled on me. There are better places elsewhere. Avoid this poorly managed property.
2
James
Mar 27, 2024
·
Stayed 1 night
Staff was very rude
Staff was very rude
2
Patricia
Apr 14, 2024
·
Stayed 1 night
They took my credit card yet still insisted I bring $100 cash. When I check in. They did not have a complimentary toothbrush yet they had toothpaste. No lamps or reading lights were at round the bed. There was one small round light in the ceiling which did not work. Upon check out I had to phone so I would receive my cash back. The woman said we will open in 15 minutes. I sad no I am leaving at this moment. I could here staff talking on the other side of the divider which was down. The attendant slid my envelope under the pleated divider at me. Horrible place.
They took my credit card yet still insisted I bring $100 cash. When I check in. They did not have a complimentary toothbrush yet they had toothpaste. No lamps or reading lights were at round the bed. There was one small round light in the ceiling which did not work. Upon check out I had to phone so I would receive my cash back. The woman said we will open in 15 minutes. I sad no I am leaving at this moment. I could here staff talking on the other side of the divider which was down. The attendant slid my envelope under the pleated divider at me. Horrible place.
8
linda
Jun 20, 2024
·
Stayed 7 nights
It was reasonably priced, the staff was friendly and helpful, every guest I ran into was friendly, they held the elevator door or other doors for each other. I will go back again.
It was reasonably priced, the staff was friendly and helpful, every guest I ran into was friendly, they held the elevator door or other doors for each other. I will go back again.
2
Patrick
Feb 14, 2025
·
Stayed 8 nights
The staff was terrible.. our room smelled. You have to pay extra for everything, room key if you left it in your room, have to pay for cleaning service, to get extra towels or linens. Just a horrible experience! I would not recommend staying at this hotel!!!
The staff was terrible.. our room smelled. You have to pay extra for everything, room key if you left it in your room, have to pay for cleaning service, to get extra towels or linens. Just a horrible experience! I would not recommend staying at this hotel!!!
2
Elmer
May 13, 2024
·
Stayed 2 nights
Worse place I’ve ever stayed at. I got a call from this place 3 hours before my check in to notify me that they have a $100 cash deposit policy. I found it strange but ok I went ahead and got it. The room itself was terrible. There was a foul odor to the room. The floors felt oily and slippery. The shower barely worked. Upon check out I had to check out at 8am to check a flight back home. Inconveniently their front desk does not open till 9 AM. No one was available to check me out. I had no choice but to leave. I called at 9am to notify them I had checked out and asked how would I receive my deposit and the manager stated that I have to pick it up which I explained to her I couldn’t because no one was available at the front desk when I checked out. She stated that’s policy and that they can’t send me my deposit via refund on my credit card or any other form of electronic payment. So I am out of my deposit!! The manager was extremely unprofessional as I’m trying to find any form of resolution and she hung up on me twice and blocked me from calling back. I can’t believe this happened.
Worse place I’ve ever stayed at. I got a call from this place 3 hours before my check in to notify me that they have a $100 cash deposit policy. I found it strange but ok I went ahead and got it. The room itself was terrible. There was a foul odor to the room. The floors felt oily and slippery. The shower barely worked. Upon check out I had to check out at 8am to check a flight back home. Inconveniently their front desk does not open till 9 AM. No one was available to check me out. I had no choice but to leave. I called at 9am to notify them I had checked out and asked how would I receive my deposit and the manager stated that I have to pick it up which I explained to her I couldn’t because no one was available at the front desk when I checked out. She stated that’s policy and that they can’t send me my deposit via refund on my credit card or any other form of electronic payment. So I am out of my deposit!! The manager was extremely unprofessional as I’m trying to find any form of resolution and she hung up on me twice and blocked me from calling back. I can’t believe this happened.
2
Hasan
Jan 18, 2024
·
Stayed 1 night
Very rude manager and I mean very rude and obnoxious. First, on check in they sprung a 100 dollar cash requirement and it had to be cash. That took four hours to resolve. But the front staff lady, Sharon, and I worked it out. Sharon was fine. She gave me a coupon code for weekly discount when I asked her about weekly from Craigslist. The next morning a sullen manager showed up at the door asking for checkout at 10 am. I said I'll come down and pay. I went down there to pay and showed her the coupon and she said she would not honor it because i had already checked in. I said Expedia checked me in for one night. She said that I had once checked in so no longer valid. I told her Sharon checked me in and gave me the coupon for tomorow. The manager just said Sharon does not know what she is doing. Well...I did not hire her. She did. Then the manager started telling me how rude I was the night before when I spent four hours trying to get Expedia to fix the 100 dollar cash requirement. I told her I wasn't rude just stating facts. She said you were rude and I am going to call the police. I told her to go ahead and call the police. She wanted me out right now. This was at 10 am. Told her to do whatever she wanted. Next thing, I go back up to my room to checkout and the cops showed up with the typical you need to leave attitude. Told me I was trespassing. Told them I was not trespassing since I was paid up. They refused to give me a refund and said I'd have to get that on my own,
Very rude manager and I mean very rude and obnoxious. First, on check in they sprung a 100 dollar cash requirement and it had to be cash. That took four hours to resolve. But the front staff lady, Sharon, and I worked it out. Sharon was fine. She gave me a coupon code for weekly discount when I asked her about weekly from Craigslist. The next morning a sullen manager showed up at the door asking for checkout at 10 am. I said I'll come down and pay. I went down there to pay and showed her the coupon and she said she would not honor it because i had already checked in. I said Expedia checked me in for one night. She said that I had once checked in so no longer valid. I told her Sharon checked me in and gave me the coupon for tomorow. The manager just said Sharon does not know what she is doing. Well...I did not hire her. She did. Then the manager started telling me how rude I was the night before when I spent four hours trying to get Expedia to fix the 100 dollar cash requirement. I told her I wasn't rude just stating facts. She said you were rude and I am going to call the police. I told her to go ahead and call the police. She wanted me out right now. This was at 10 am. Told her to do whatever she wanted. Next thing, I go back up to my room to checkout and the cops showed up with the typical you need to leave attitude. Told me I was trespassing. Told them I was not trespassing since I was paid up. They refused to give me a refund and said I'd have to get that on my own,
2
Tonya
Sep 7, 2023
·
Stayed 1 night
Got there 45mins before check in time. I was told I had to wait till 3pm. 3pm comes, I was told the system was down and had to wait 51mins, before I was able to check in. If they had just let me check in early when the system was up. A room should have been available. I wasn't compensated for having to wait 51 more minutes, after I could have checked in. I will NEVER book this hotel again!
Got there 45mins before check in time. I was told I had to wait till 3pm. 3pm comes, I was told the system was down and had to wait 51mins, before I was able to check in. If they had just let me check in early when the system was up. A room should have been available. I wasn't compensated for having to wait 51 more minutes, after I could have checked in. I will NEVER book this hotel again!
4
Amy
Nov 13, 2025
·
Stayed 1 night
There was no one at the front desk to check us in. Also, there was a foul smell throughout the building. Luckily, the room was clean.
There was no one at the front desk to check us in. Also, there was a foul smell throughout the building. Luckily, the room was clean.
2
Ryan
Mar 5, 2023
·
Stayed 1 night
Website says you can check in until 3 am. Arrived at 1:50 am after a long night of driving to nobody at the desk. Call the number listed for after hour needs and am told by the lady that nobody can check in after midnight. I complain and say the website says you can check in until 3. She says the website is wrong. No worries though, she lets me know I can speak with the manager, in the morning. I’ve already paid for my room and just want the key, but was turned away. Ridiculous. Absolutely terrible customer service. Never stay here
Website says you can check in until 3 am. Arrived at 1:50 am after a long night of driving to nobody at the desk. Call the number listed for after hour needs and am told by the lady that nobody can check in after midnight. I complain and say the website says you can check in until 3. She says the website is wrong. No worries though, she lets me know I can speak with the manager, in the morning. I’ve already paid for my room and just want the key, but was turned away. Ridiculous. Absolutely terrible customer service. Never stay here
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AI-generated summary based on recent guest reviews
Location
Location is convenient for driving and nearby activities, but multiple reviews mention people loitering outside and a sketchy feel; some floors or stays were quiet.
Related guest reviews
8
Corina
May 26, 2024
·
Stayed 1 night
It was very basic inside the room, not at all like a hotel room. Bed was very uncomfortable and hurt both our backs in the morning. People live in these suites so there are people hanging around outside. Did not bother us, but it felt sketchy.
It was very basic inside the room, not at all like a hotel room. Bed was very uncomfortable and hurt both our backs in the morning. People live in these suites so there are people hanging around outside. Did not bother us, but it felt sketchy.
8
Kori
Oct 12, 2023
·
Stayed 7 nights
The actual stay was ok overall but I needed to check in a couple hours early and was rudely denied. I was there for business and had gotten in early. I had suitcases and there is no lobby so no where to sit. I was told I could wait outside. There was people sitting all over parking lot smoking and kept they were coming up to me asking questions. I had to go rent a car to have a place to put my luggage and wait for check in time. Also someone stole my laundry basket when I was doing my laundry.
The actual stay was ok overall but I needed to check in a couple hours early and was rudely denied. I was there for business and had gotten in early. I had suitcases and there is no lobby so no where to sit. I was told I could wait outside. There was people sitting all over parking lot smoking and kept they were coming up to me asking questions. I had to go rent a car to have a place to put my luggage and wait for check in time. Also someone stole my laundry basket when I was doing my laundry.
10
Kelsey
Mar 6, 2024
·
Stayed 3 nights
The stay was quiet and the workers were really nice. It’s dog friendly and all the owners took good care of their pets and the area!
The stay was quiet and the workers were really nice. It’s dog friendly and all the owners took good care of their pets and the area!
8
WILSON
Feb 18, 2024
·
Stayed 1 night
easy access to the place where we had our activity.
easy access to the place where we had our activity.
4
William
Feb 27, 2023
·
Stayed 1 night
smelled like cigarettes and felt like what i imagine a half-way house would.
smelled like cigarettes and felt like what i imagine a half-way house would.
6
James
Sep 14, 2023
·
Stayed 2 nights
Every thing was clean nice people 0n check in .4th floor was quìte me and the bed did not get along.
Every thing was clean nice people 0n check in .4th floor was quìte me and the bed did not get along.
10
Erica
Jun 21, 2023
·
Stayed 2 nights
Everything is close…. I love that
Everything is close…. I love that
4
Amanda
Dec 4, 2023
·
Stayed 1 night
If you want a clean, cheap place to stay, then this is for you. No bed bugs to worry about! Things were clean, but the smell of the cleaner that they use to cover the pet smells is awful. It is so strong that it made me sick, literally! The sound of dogs barking in the room above us all night didn't help either. The head of the bed was lower than the foot of the bed so, I had to sleep backwards. I placed my shirt over the pillow to mask the smell from the sheets! I was miserable before I left the next morning. The ladies that worked at the front desk were soooo nice! They were the best part about the place.
If you want a clean, cheap place to stay, then this is for you. No bed bugs to worry about! Things were clean, but the smell of the cleaner that they use to cover the pet smells is awful. It is so strong that it made me sick, literally! The sound of dogs barking in the room above us all night didn't help either. The head of the bed was lower than the foot of the bed so, I had to sleep backwards. I placed my shirt over the pillow to mask the smell from the sheets! I was miserable before I left the next morning. The ladies that worked at the front desk were soooo nice! They were the best part about the place.
2
Justin
Sep 16, 2023
·
Stayed 1 night
Overall not a good experience. The hotel has awful policies, everyone has to ID regardless if you are checking in or not. Outside there are drug addicts just sitting around making the area less safe. The bed was cheap quality and squeaks. The shower had a shower curtain instead of glass door and for the type of shower it just makes water splash out everywhere. The tv is old quality and the place just looks run down. I would not recommend staying here unless its your last resort.
Overall not a good experience. The hotel has awful policies, everyone has to ID regardless if you are checking in or not. Outside there are drug addicts just sitting around making the area less safe. The bed was cheap quality and squeaks. The shower had a shower curtain instead of glass door and for the type of shower it just makes water splash out everywhere. The tv is old quality and the place just looks run down. I would not recommend staying here unless its your last resort.
8
Paige
Jul 22, 2023
·
Stayed 7 nights
The spot was perfect for people going through personal transitions. The staff was kind and caring. And really wanted to help in any way they could.
The spot was perfect for people going through personal transitions. The staff was kind and caring. And really wanted to help in any way they could.
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Dining
Not enough information in reviews.
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AI-generated summary based on recent guest reviews
6
John
2 weeks ago
·
Stayed 2 nights
Floors were sticky in the room.
Floors were sticky in the room.
2
Heidie
Jul 12, 2026
·
Stayed 1 night
Very loud and over crowded. Dogs barking all hours incessantly No hot water both days I stayed. Would not recommend unless you’re very hard of hearing.
Very loud and over crowded. Dogs barking all hours incessantly No hot water both days I stayed. Would not recommend unless you’re very hard of hearing.
6
Erica
Jun 28, 2026
·
Stayed 2 nights
Clean and staff was nice.
Clean and staff was nice.
10
Sarah
Jun 21, 2026
·
Stayed 1 night
Our room was clean and quiet. The staff was so helpful and attentive!
Our room was clean and quiet. The staff was so helpful and attentive!
6
Jason
Jun 14, 2026
·
Stayed 1 night
It was average all the way around
It was average all the way around
Property Policies
Check-in
Check-out
From 15:00 to 23:30
Before 12:00
FAQs about WoodSpring Suites St Louis St Charles
Is parking available at the property?
Yes, free self-parking is available on-site. The parking is limited but convenient for guests.
Does the hotel allow pets?
Yes, pets are allowed with a fee of USD 5.00 per pet, per night, plus a one-time cleaning fee of USD 57.36. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee of USD 57.36, subject to availability.
What accessibility features does the hotel offer?
The property offers limited wheelchair accessibility, including elevators and accessible public areas.
What is the location of the hotel in relation to key landmarks?
The hotel is located in the historical district of St. Charles, within a 10-minute drive of Ameristar Casino St. Charles and Hollywood Casino Amphitheatre. It is approximately 2.6 miles from Lindenwood University and 10.6 miles from St. Louis Lambert International Airport.
What are the hotel's policies for guests staying with children?
One child 17 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-08: 87.93470300911713USD
- 2026-10-09: 101.96368978283691USD
- 2026-10-10: 101.96368978283691USD
- 2026-10-11: 86.53299056873321USD
- 2026-10-12: 87.21028478203583USD
- 2026-10-13: 86.49449139717102USD
- 2026-10-14: 87.21028478203583USD
- 2026-10-15: 98.0219741570282USD
- 2026-10-16: 119.23000722831726USD
- 2026-10-17: 117.84962992394256USD
- 2026-10-18: 88.6041260903473USD
- 2026-10-19: 98.01030877957153USD
- 2026-10-20: 90.5251619497528USD
- 2026-10-21: 90.5251619497528USD
- 2026-10-22: 96.66676049359893USD
- 2026-10-23: 117.13426478347778USD
- 2026-10-24: 112.7229020890503USD
- 2026-10-25: 99.41896734412384USD
- 2026-10-26: 97.41859492716979USD
- 2026-10-27: 98.27486104013062USD
- 2026-10-28: 96.66676049359893USD
- 2026-10-29: 86.91885590293121USD
- 2026-10-30: 106.51230480747223USD
- 2026-10-31: 102.36587979356383USD
- 2026-11-01: 85.3048969730072USD
- 2026-11-02: 85.3048969730072USD
- 2026-11-03: 85.3048969730072USD
- 2026-11-04: 85.3048969730072USD
- 2026-11-05: 88.36824907481385USD
- 2026-11-06: 106.51230480747223USD
- 2026-11-07: 106.51230480747223USD
- 2026-11-08: 86.91885590293121USD
- 2026-11-09: 94.35123445777893USD
- 2026-11-10: 90.5251619497528USD
- 2026-11-11: 90.5251619497528USD
- 2026-11-12: 87.10011462768554USD
- 2026-11-13: 106.51230480747223USD
- 2026-11-14: 101.36228904210662USD
- 2026-11-15: 90.5251619497528USD
- 2026-11-16: 96.43227098992156USD
- 2026-11-17: 95.22916973738099USD
- 2026-11-18: 90.5251619497528USD
- 2026-11-19: 95.22916973738099USD
- 2026-11-20: 115.25193365294648USD
- 2026-11-21: 103.55332443083954USD
- 2026-11-22: 86.49449139717102USD
- 2026-11-23: 90.5251619497528USD
- 2026-11-24: 87.21028478203583USD
- 2026-11-25: 90.5251619497528USD
- 2026-11-26: 88.16765083295441USD
- 2026-11-27: 110.99953527980804USD
- 2026-11-28: 102.49113271568298USD
- 2026-11-29: 90.5251619497528USD
- 2026-11-30: NO DATA
- 2026-12-01: NO DATA
- 2026-12-02: NO DATA
- 2026-12-03: NO DATA
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: NO DATA
- 2026-12-07: NO DATA
- 2026-12-08: NO DATA
The front desk is open daily from 9:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Quiet hours are enforced at the property from 10:00 PM to 7:00 AM. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. If the office is closed upon arrival, guests can call extension 500 from the lobby phone for check-in assistance. Full payment for stays of 7 nights or longer is due at time of check-in for all bookings where payment for the stay will be made on site instead of at the time of booking.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Cash deposit: USD 100 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and mobile payments
- Mobile payment options include: Google Pay and Apple Pay
- Onsite parties or group events are strictly prohibited
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, and window guards
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- One child 17 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Alcohol is not served at this property.
- Free in-room WiFi has a 2-device limit.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet fee: USD 5.00 per pet, per night plus USD 57.36 one-time cleaning fee
- Service animals are exempt from fees
- Early check-in fee: USD 57.36 (subject to availability)
- Late check-out fee: USD 57.36 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Free Wi-Fi
Non-Smoking Rooms
Self Laundry
Free Parking
Parking (Limited)
Parking
Parking
Free Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi
General
Non-Smoking Rooms
Wheelchair Accessible (Limited)
Activities
Fitness Center (nearby)
Services
Self Laundry