Onishiya Suishoen

This ryokan was the low point of our stay in Japan. I thought we had booked dinner and breakfast and we hadn't so we weren't able to eat at the hotel. They made a reservation for us at a grungy Chinese restaurant where our servers fingernails were so dirty we walked out before ordering. They booked us the worst massage I've ever had - I left after 3 minutes because the woman doing it obviously had no idea what she was doing. In the morning we wanted to get the shuttle to the other side of the Onsen to visit the temples and they said we couldn't get it until 9:30am so we walked there and then called them at 9:30 to come pick us up and they said we couldn't get a shuttle til 4:30. And it was the only place in Japan that had a QR code in the bedroom for you to leave a tip. A very un-Japanese downmarket experience, We left a day early.

A must do treat when in Japan. Service and amenities galore

The room were nice and clean and had all needed amenities. We were picked up from the station in a shuttle bus with other hotel customers and at our arrival we were kindly greeted by staff who gave us a full tour and explanation of the property. The staff was always attentitve and kind with us. We also had dinner and breakfast included and they were delicious. Unfortunately, it was a bit too much food for us, which is a nice problem to have, but also a lot of waste. In general, everything was 10/10 and I would definitely come back and highly recommend it. The on-site onsen was also great for when you would like a late night or super early bath and have had enough of the town onsens.

Great

A reasonably priced ryokan in Kinosaki Onsen, which is tattoo tolerant. Very good breakfasts and dinner in traditional ryokan style. Very accommodating staff. Nice additions to their onsen area are sauna and outdoor cold plunge, not often found in Onsen. A bit of a hike from town but convenient free shuttle service.