Is parking available at the property?

Parking is available on-site, with uncovered self-parking offered at a fee of AUD 1 per week. Limited parking is available, and no reservation is required.

What are the check-in and check-out times?

Check-in is from 14:00 to 00:30, and check-out is at 10:00. Early check-in and late check-out are available for a fee, subject to availability. Guests should contact the property at least 24 hours before arrival to make arrangements.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Maryborough, within a 15-minute walk of Brennan And Geraghtys Store Museum and Station Square Shopping Centre. It is approximately 0.6 miles from Portside and 1.1 miles from Queens Park.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational from 7 AM to 7 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Arkana Motel Maryborough

Average nightly price at Arkana Motel Maryborough, SureStay Collection by Best Western by month, last 12 months (USD)
Month	Average price
January	$89
February	$92
March	$91
April	$97
May	$96
June	$88
July	$94
August	$92
September	$96
October	$80
November	$85
December	$88

What guests think

Reviews for Arkana Motel Maryborough, SureStay Collection by Best Western are highly mixed: many cite cleanliness and maintenance issues, including dirty rooms, mouldy smells, and broken fixtures, while some appreciated contactless check-in and found it acceptable for a budget stop.

Rooms are frequently described as dated, noisy, and poorly insulated from light, with thin curtains and louvred windows, though a few guests mention comfortable beds or spacious layouts. Service ranges from welcoming and helpful to unresponsive or confrontational, with several reports of booking or refund issues and occasional disruptive behavior on-site. Overall, expect a very basic, budget stay with notable variability between rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is available and reported as easy or secure by some guests; however, the pool area and laundry were described as uninviting or cluttered. A self-service BBQ and pet-friendly stays are mentioned by a few.

Related guest reviews

2

Dianne

Oct 6, 2025

·

Stayed 3 nights

What national park mold on curtains and in shower did not get asked if i needed anything in 3 days couldn't park outside of the room they had a room full of teenagers who completely out of control so there was no relaxing after travelling

8

Jenny

Dec 18, 2021

·

Stayed 1 night

A pleasant pet friendly property in close proximity to everything that I needed.

4

TIMOTHY

Oct 2, 2023

·

Stayed 3 nights

For the price we paid the place needs an overhaul. Paint job fresh up the place. Upgrade bathroom’s. put real windows on not louvers to help with noisy traffic. The pool does not look very inviting everything in the rooms are old and outdated.

8

Shalendra

Jan 3, 2023

·

Stayed 19,358 nights

Overall good. Liked the self service BBQ. Recommended highly. Very quiet and comfortable

2

Craig

Apr 23, 2025

·

Stayed 1 night

The place was an absolute mess, people sitting on the ground in the car park, todlers running around the car park

2

Roberto

Aug 24, 2025

·

Stayed 2 nights

The motel is run down, not looked after, looks like squatters have moved in. The pool area had a mattress and bed frame just thrown there. The laundry was dirty with bags and clothes left there. Cats trying to run in when you open the room door. It was so unclean, the room hadn’t been vacuumed or even looked like it had been cleaned for weeks. The water from having a shower couldn’t drain away fast enough and started rising. The photos that are provided show a nice, clean place, obviously when the place was well looked after. They don’t show you what it actually looks like. Run down and dirty, it was disgusting. I will never stay here again.

10

Denise

Jun 20, 2022

·

Stayed 2 nights

Good place to stay. Easy parking, comfortable beds and spacious rooms

10

Lucinda

Jul 28, 2023

·

Stayed 2 nights

It is well loved property and the staff look after it. The staff are very approachable and made the stay great. Parking and secure. Close to town. Not noisy even tho it’s just off the highway.

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Cleanliness

Cleanliness is a recurring concern, with multiple reports of dirty rooms, mould, bad odours, and stained linens; a smaller number of guests found their rooms very clean.

Related guest reviews

2

Melinda

Aug 18, 2025

·

Stayed 1 night

We could not stay in the property and we immediately left - it was in a disgusting state (hadn’t been cleaned properly). I have photographs if required. Noting I could not stay and had to make alternate arrangements I would appreciate consideration of a return of money. Thank you for considering.

2

Jesse

Aug 2, 2022

·

Stayed 1 night

Absolute filth. Window above bed broken and covered with ply. Stains all over sheets. Mould all over walls and ceiling. Do not stay here.

4

John

Jul 27, 2025

·

Stayed 1 night

It was run down and the bathroom wasn’t clean with hairs on the sink, mould on shower grouting and unclean bench in bathroom. The bed was comfortable and clean though.

4

Samantha

Oct 15, 2025

·

Stayed 1 night

I am disappointed with the state of the room. It was not what I was expecting. The images did not match what was shown. * Smelt horrible upon entry and lingered even after the aircon was switched on to try and air * The floor was sticky, and when I walked on it with bare feet, I spent a good while trying to wash the dirt off my feet * Overhead bed light buzzed continuously * Wires hanging out from the ceiling * The bed felt like it was just springs and no padding * No extra pillows or blankets * Appliances worked, but there were only cups, no cutlery to eat with Also, using a pressure washer at 8:30 am. I know it was a Tuesday morning, but still, check-out was not expected until 10 am. Will not be returning

6

B M de

Sep 28, 2025

·

Stayed 1 night

Room was clean. Towels were clean. Okay for a night

2

Caitlin

May 30, 2025

·

Stayed 1 night

Disgustingly dirty, urine stench and wet patches on carpet. I had to request disinfectant from management so I could sanitise everything before settling in.

10

John

Aug 23, 2025

·

Stayed 1 night

We had a nice stay. The place was very very clean. They are making alot of improvements by refurbing which is excellent to see. Check in is simple and efficient. Honestly can't understand some of the reviews on here - Paying $140 a night and expecting the a 5 star hotel. The beds are fine, sheets are freshly laundered, free tea and coffee and biscuits

2

Clarice

Oct 5, 2025

·

Stayed 1 night

The room was dirty and smelly,very noisy not worth half the money i paid,i do not recommend this place

2

Roberto

Aug 24, 2025

·

Stayed 2 nights

The motel is run down, not looked after, looks like squatters have moved in. The pool area had a mattress and bed frame just thrown there. The laundry was dirty with bags and clothes left there. Cats trying to run in when you open the room door. It was so unclean, the room hadn’t been vacuumed or even looked like it had been cleaned for weeks. The water from having a shower couldn’t drain away fast enough and started rising. The photos that are provided show a nice, clean place, obviously when the place was well looked after. They don’t show you what it actually looks like. Run down and dirty, it was disgusting. I will never stay here again.

10

Julie Anne

Jan 5, 2023

·

Stayed 19,358 nights

Very clean and comfortable Staff were welcoming and friendly 😊

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Rooms

Many describe rooms as dated and in need of repair, with issues like broken fixtures, buzzing lights, exposed wires, unsecured toilets, and thin or see-through curtains allowing light; noise from other guests or traffic is also reported. Some note comfortable beds or spacious rooms.

Related guest reviews

8

Chrissy

Aug 17, 2025

·

Stayed 2 nights

It was a Great Stay the Bed was really comfy Staff were very accommodating overall it was a pleasant experience .

2

Ian

Aug 23, 2025

·

Stayed 1 night

It would have been nice if, instead of the three e-mails advising of the contactless reception, one of those emails had mentioned the fact that it appeared as if the room was undergoing re-furbishment. No casual table, dodgy carpet laid, fridge up on a cupboard, for starters. The see through curtains were a feature, allowing the light outside the windows to light up the room. I did shut the bathroom windows to prevent bugs coming in, but re-opened them to prevent mould, as suggested on a notice in the bathroom. Sorry, but my rating can't be a high one.

2

Natalie

Aug 8, 2025

·

Stayed 1 night

Paid good money for a room that is falling apart and in need of repairs and old. Toilet not secured to floor. Could see through curtains as well as alot of yelling outside by a group of men late hours of the night. Teenagers fighting n swearing at each other. Won't be staying there again and differently not worth $150 odd dollars for a night

6

Sarah

Aug 5, 2025

·

Stayed 2 nights

We liked the having to not see reception and have codes sent via text to enter the room etc. The beds were comfy. Sheets could have fit the queen bed better. There was a smell in the bathroom that was a mixture of musty and mouldy and the toilet wasn’t sealed to the floor. It was a bit rocky. Overall good stay for a quick stay. Staff were fantastic when I did get to speak to them. I think there may be a renovation going on

6

Deb

Nov 16, 2025

·

Stayed 2 nights

The room was in ordinary condition. The bathroom light did not work. In the main room only 1 of the 2 lights worked, timber carpentary needed repairing and there were some renovations happening in other rooms. Staff did chec on us the first night and said they were going to fix the next day this did not happen.

4

Samantha

Oct 15, 2025

·

Stayed 1 night

I am disappointed with the state of the room. It was not what I was expecting. The images did not match what was shown. * Smelt horrible upon entry and lingered even after the aircon was switched on to try and air * The floor was sticky, and when I walked on it with bare feet, I spent a good while trying to wash the dirt off my feet * Overhead bed light buzzed continuously * Wires hanging out from the ceiling * The bed felt like it was just springs and no padding * No extra pillows or blankets * Appliances worked, but there were only cups, no cutlery to eat with Also, using a pressure washer at 8:30 am. I know it was a Tuesday morning, but still, check-out was not expected until 10 am. Will not be returning

4

Rob

Aug 18, 2025

·

Stayed 3 nights

The motel is showing its age. Our room did have new refrigerator, air conditioner and TV but the shower and toilet needs a make over.

4

TIMOTHY

Oct 2, 2023

·

Stayed 3 nights

For the price we paid the place needs an overhaul. Paint job fresh up the place. Upgrade bathroom’s. put real windows on not louvers to help with noisy traffic. The pool does not look very inviting everything in the rooms are old and outdated.

2

Alexis

Jun 12, 2025

·

Stayed 2 nights

Do not stay here. I booked the business room which is advertised as soundproof, pillow menu etc. As a business traveller you need to be able to sleep, there was no sound proofing, the photo on web site showed Venetian blinds and black out curtains, there was no blind and only light curtain so as soon as the sun comes up it is beaming through the window. Room next door was making noise until after midnight and with paper thin walls meant you heard everything. The room was booked for two nights but after the first night checked out and found another hotel in town go to. Tried to get a refund but was rejected. The room is definitely not what it presented to be on the web site. Trailer full of rubbish out the front, old fridge just chucked on the ground. Stay away from this place.

10

Denise

Jun 20, 2022

·

Stayed 2 nights

Good place to stay. Easy parking, comfortable beds and spacious rooms

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Service

Some guests found staff friendly and approachable, and check-in via codes simple; others reported poor communication, unresolved maintenance, booking cancellations or refund disputes, and at least one confrontational interaction.

Related guest reviews

10

Terry

Sep 29, 2025

·

Stayed 1 night

We loved Arkana. We were made to feel like one of the family and staff were super friendly and able to assist with anything. Rooms were clean and we had everything we needed. Bathrooms were freshly grouted and toilets spotless clean. For the price and proposition, I wouldnt hesitate staying again or recommending. The fact that onsite staff are always there added that extra safety and friendliness for me.

2

Lyndall

Dec 31, 2021

·

Stayed 1 night

Didnt even stay here hotel cancelled due to no after hours bookin & we was in transit i havent been refunded for this althoughr i spent 13hrs on phone trying tofix this svrew up on Your behalf.

8

Trev

Sep 16, 2025

·

Stayed 2 nights

Check-in was by emailed code as there was no one at reception. Having said that, the staff we met later were friendly and helpful.

6

Deb

Nov 16, 2025

·

Stayed 2 nights

The room was in ordinary condition. The bathroom light did not work. In the main room only 1 of the 2 lights worked, timber carpentary needed repairing and there were some renovations happening in other rooms. Staff did chec on us the first night and said they were going to fix the next day this did not happen.

2

Noah

Aug 3, 2025

·

Stayed 1 night

got yelled at for apparently speeding over the 5km/hr limit. threatened that my windscreen would be smashed. definitely was not going fast as foot was on the brake. the room stunk like there was a combination of cigarettes, mould and dust with cleaning products to mask.

6

Vinzenz

Feb 16, 2024

·

Stayed 1 night

Check In leider nur Online.

Translate

10

John

Aug 23, 2025

·

Stayed 1 night

We had a nice stay. The place was very very clean. They are making alot of improvements by refurbing which is excellent to see. Check in is simple and efficient. Honestly can't understand some of the reviews on here - Paying $140 a night and expecting the a 5 star hotel. The beds are fine, sheets are freshly laundered, free tea and coffee and biscuits

2

Faith

Aug 15, 2022

·

Stayed 1 night

They cancelled my booking without informing me. I got to the Mitel after driving 51/2 hours to be calmly told they had cancelled my booking and I would get a refund. I went to another motel and found that they had not cancelled my booking and I had no refund! Thieves and cheats!

10

Julie Anne

Jan 5, 2023

·

Stayed 19,358 nights

Very clean and comfortable Staff were welcoming and friendly 😊

10

Lucinda

Jul 28, 2023

·

Stayed 2 nights

It is well loved property and the staff look after it. The staff are very approachable and made the stay great. Parking and secure. Close to town. Not noisy even tho it’s just off the highway.

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Location

A few guests found the location convenient to town and close to the highway, with some describing it as quiet. Others mentioned traffic noise concerns.

Related guest reviews

8

Jenny

Dec 18, 2021

·

Stayed 1 night

A pleasant pet friendly property in close proximity to everything that I needed.

4

TIMOTHY

Oct 2, 2023

·

Stayed 3 nights

For the price we paid the place needs an overhaul. Paint job fresh up the place. Upgrade bathroom’s. put real windows on not louvers to help with noisy traffic. The pool does not look very inviting everything in the rooms are old and outdated.

2

Alexis

Jun 12, 2025

·

Stayed 2 nights

Do not stay here. I booked the business room which is advertised as soundproof, pillow menu etc. As a business traveller you need to be able to sleep, there was no sound proofing, the photo on web site showed Venetian blinds and black out curtains, there was no blind and only light curtain so as soon as the sun comes up it is beaming through the window. Room next door was making noise until after midnight and with paper thin walls meant you heard everything. The room was booked for two nights but after the first night checked out and found another hotel in town go to. Tried to get a refund but was rejected. The room is definitely not what it presented to be on the web site. Trailer full of rubbish out the front, old fridge just chucked on the ground. Stay away from this place.

8

Shalendra

Jan 3, 2023

·

Stayed 19,358 nights

Overall good. Liked the self service BBQ. Recommended highly. Very quiet and comfortable

10

Lucinda

Jul 28, 2023

·

Stayed 2 nights

It is well loved property and the staff look after it. The staff are very approachable and made the stay great. Parking and secure. Close to town. Not noisy even tho it’s just off the highway.

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $89	13 $76	14 $76
15 $81	16 $87	17 $87	18 $96	19 $97	20 $97	21 $97
22 $97	23 $97	24 $99	25 $97	26 $96	27 $96	28 $96
29 $96	30 $96

Su	Mo	Tu	We	Th	Fr	Sa
		1 $96	2 $96	3 $96	4 $96	5 $96
6 $96	7 $96	8 $96	9 $96	10 $96	11 $96	12 $97
13 $97	14 $97	15 $97	16 $96	17 $99	18 $97	19 $99
20 $97	21 $97	22 $99	23 $99	24 $99	25 $99	26 $99
27 $97	28 $97	29 $97	30 $99	31 $97

Arkana Motel Maryborough, SureStay Collection by Best Western

Prices for Arkana Motel Maryborough, SureStay Collection by Best Western

Monthly average prices

About this property

Location

Room options

Family Room, 2 Queen Beds, Microwave

Standard Apartment, 1 Twin Bed, Kitchenette (Living Room)

Standard Room, Multiple Beds, Microwave

Standard Room, 1 Queen Bed, Microwave

Family Room, Multiple Beds, Microwave

Standard Apartment, 1 Twin Bed, Kitchen (Living Room)

Standard Room, 3 Twin Beds, Microwave

Guest reviews of Arkana Motel Maryborough, SureStay Collection by Best Western

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Arkana Motel Maryborough, SureStay Collection by Best Western

Prices for upcoming dates