Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
335 $US
/nuit
Moyenne pour septembre
Prix pour Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
335 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive, les prix par nuit s'élèvent en moyenne à 335 $US pendant le mois le moins cher (septembre) et à 437 $US pendant le mois le plus cher (août), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| août | 437 $US |
| septembre | 335 $US |
| octobre | 419 $US |
A
sept. · 335 $US
S
O
Le plus cher : août (env. 437 $US)
Le moins cher : septembre (env. 335 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent n...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 5 piscines extérieures, un parc aquatique gratuit et un centre de remise en forme. Cet hébergement propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de jeux vidéo.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Si vous devez organiser une réunion à Playa del Carmen, faites confiance à cet hébergement qui dispose d'espaces événements mesurant 2323 mètres carrés et comprenant un centre de conférence et des salles de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour, vous vous régalerez à Sal Steak Cave, l'un des 13 restaurants de cet hébergement et profiterez d'un service d'étage (horaires limités). Idéal pour une soirée cocooning pleine de saveurs ! Pour manger sur le pouce, vous trouverez aussi sur place un café. Étant donné que l'hébergement propose un bar à la plage et un bar en milieu de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 16 bars/lounges.
Chambres
Les 510 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. Votre lit est préparé avec une couette en duvet d'oie et de la literie de qualité supérieure. Des chaînes par câble et un lecteur de DVD assurent votre divertissement, alors que l'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le monde. Les salles de bain comprennent une baignoire ou une douche avec un pommeau de douche à « effet pluie » et des articles de toilette de luxe.
Emplacement
Se trouvant à Playa del Carmen (Luis Donaldo Colosio), Paradisus Playa del Carmen – Riviera Maya - All Inclusive est à moins de 10 minutes en voiture de Rue commerçante Quinta Avenida et de Centre commercial Quinta Alegría Shopping Mall. Cet hébergement au bord de la plage se trouve à 12,7 km de Río Secreto et à 13,1 km de Parc à thème Xplor.
À proximité
Plage de Punta Esmeralda(0.4 miles)
Plage Playa 88(1 miles)
Mamitas Beach Club(1.1 miles)
Plage Avenida Colosio(1.2 miles)
Plage principale de Playa del Carmen(1.2 miles)
Église Guadalupe(1.3 miles)
Plage Coco(1.6 miles)
Plaza 28 de Julio(1.8 miles)
Super Chedraui Selecto Avenida 10(1.9 miles)
Rue commerçante Quinta Avenida(1.9 miles)
Mario Villanueva Madrid(2 miles)
Club de golf de Gran Coyote(2 miles)
Centre commercial Quinta Alegría Shopping Mall(2.2 miles)
Rue du Cœur(2.3 miles)
Chun-Zumbul (site de plongée)(2.3 miles)
Aéroport international Cozumel (CZM)(23.6 miles)
Aéroport international de Cancún (CUN)(33.2 miles)
Aéroport international de Tulum (TQO)(66.9 miles)
Emplacement
Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569, Luis Donaldo Colosio, Playa del Carmen, Solidaridad, Quintana Roo, Mexique
Plage de Punta Esmeralda (0.4 miles)
Plage Playa 88 (1 miles)
Mamitas Beach Club (1.1 miles)
Plage Avenida Colosio (1.2 miles)
Plage principale de Playa del Carmen (1.2 miles)
Église Guadalupe (1.3 miles)
Options de chambre
1
Family Concierge Two Bedrooms Master Suite
Détails de la chambre
2 Très Grands Lits Doubles
Couchages 6
ClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
1
Family Concierge Two Bedrooms Master Suite Swimup
Détails de la chambre
2 Très Grands Lits Doubles
Couchages 6
ClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
4
Chambre (Roulette Playa del Carmen or La Perla)
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 3
624 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
6
Two Bedroom Master Suite
Détails de la chambre
1 Très Grand Lit Double
et 1 Lit Double
1980 ft²
ClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
5
Family Concierge Junior Suite Swimup
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 3
624 ft²
ClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Family Concierge Master Suite Nature View
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
1140 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privéeBaignoire à remous privée sur le toit
6
Family Concierge Suite Nature View
Détails de la chambre
2 Lits Doubles
Couchages 3
839 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privéeBaignoire à remous privée sur le toit
9
Family Concierge Suite Swimup
Détails de la chambre
2 Lits Doubles
Couchages 3
839 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privéeBaignoire à remous privée sur le toit
6
Suite (Nature View)
Détails de la chambre
2 Lits Doubles
Couchages 3
839 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparéBaignoire à remous privéeBaignoire à remous privée sur le toit
4
Suite Junior (Nature View)
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 3
678 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
7
Family Concierge Junior Suite Nature View
Détails de la chambre
2 Lits Doubles
1 Très Grand Lit Double
Couchages 3
624 ft²
ClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
3
Master Suite Nature View
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
1140 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privéeBaignoire à remous privée sur le toit
8
Family Concierge Master Suite Swimup
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
1140 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privéeBaignoire à remous privée sur le toit
Avis des voyageurs sur Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
8.4
Très bien
Basé sur 1 009 avis vérifiés
Qui séjourne ici ?
Affaires
3%
Couples
13%
Familles
77%
Groupes
5%
Solo
0%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Paradisus Playa del Carmen - Riviera Maya, les voyageurs louent le personnel accueillant, les piscines et le parc aquatique adaptés aux enfants, ainsi que les chambres généralement spacieuses. Les opinions divergent cependant sur la qualité de la nourriture, la logistique des réservations et la plage, en raison de la présence saisonnière d'algues. La plupart décrivent l'établissement comme propre et très orienté famille, bien que certains signalent des espaces datés, des petits problèmes d'entretien ou des chambres qui sentent le renfermé. Les frustrations courantes incluent les sollicitations insistantes pour les programmes de fidélité, la difficulté à trouver des transats et la présence d'animaux sauvages comme des coatis ou des ratons laveurs aux abords des restaurants. Attendez-vous à un complexe animé, idéal pour les familles, avec un service et des piscines exceptionnels, mais planifiez à l'avance et vérifiez l'état de la plage.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Paradisus Playa del Carmen - Riviera Maya, les voyageurs louent le personnel accueillant, les piscines et le parc aquatique adaptés aux enfants, ainsi que les chambres généralement spacieuses. Les opinions divergent cependant sur la qualité de la nourriture, la logistique des réservations et la plage, en raison de la présence saisonnière d'algues. La plupart décrivent l'établissement comme propre et très orienté famille, bien que certains signalent des espaces datés, des petits problèmes d'entretien ou des chambres qui sentent le renfermé. Les frustrations courantes incluent les sollicitations insistantes pour les programmes de fidélité, la difficulté à trouver des transats et la présence d'animaux sauvages comme des coatis ou des ratons laveurs aux abords des restaurants. Attendez-vous à un complexe animé, idéal pour les familles, avec un service et des piscines exceptionnels, mais planifiez à l'avance et vérifiez l'état de la plage.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les piscines et le parc aquatique pour enfants sont un atout majeur, et beaucoup apprécient le spa. L'utilisation de la plage est fréquemment limitée par la présence de sargasses, et les transats ombragés peuvent être difficiles à trouver.
Avis de voyageur à ce sujet
8
Phuong
29 juin 2025
·
A séjourné 5 nuits
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
10
Edwin Charles
11 avr. 2025
·
A séjourné 9 nuits
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
8
Rhodabelle Allado
22 août 2025
·
A séjourné 8 nuits
I would have rated this property 5 stars across the board, but my family and I were disappointed with the dinner options at the all-you-can eat family buffet and the beach wasn’t accessible because of all the sargasm (aka seaweed) that washed onshore everyday we were there. There was also a lack of beach-side activity options. Other than that, my family really loved our week long stay at Paradisus!!
I would have rated this property 5 stars across the board, but my family and I were disappointed with the dinner options at the all-you-can eat family buffet and the beach wasn’t accessible because of all the sargasm (aka seaweed) that washed onshore everyday we were there. There was also a lack of beach-side activity options. Other than that, my family really loved our week long stay at Paradisus!!
8
Danielle
28 oct. 2025
·
A séjourné 4 nuits
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
8
Brian D
4 août 2025
·
A séjourné 5 nuits
Overall we had a great stay. Main issues were that the power went out quite a few times. It was only for a short period of time, but bc we had kids with us, we had a few things hooked to the internet so it was a bit disturbing. Also, the Mexican restaurant and the Italian restaurant both did NOT have working AC. Not quite what I’d expect for what we paid. I understand things happen, but non of this was told to us when we made our reservations for these two restaurants and it was quite warm. Also, the steak restaurant Sal was 100% booked all week (Monday-Friday) so we were unable to actually eat there. Yet when walking by Sal at times we would have reserved, it was near empty. Again, not quite what I’d expect or hope for for the price we paid.
Overall we had a great stay. Main issues were that the power went out quite a few times. It was only for a short period of time, but bc we had kids with us, we had a few things hooked to the internet so it was a bit disturbing. Also, the Mexican restaurant and the Italian restaurant both did NOT have working AC. Not quite what I’d expect for what we paid. I understand things happen, but non of this was told to us when we made our reservations for these two restaurants and it was quite warm. Also, the steak restaurant Sal was 100% booked all week (Monday-Friday) so we were unable to actually eat there. Yet when walking by Sal at times we would have reserved, it was near empty. Again, not quite what I’d expect or hope for for the price we paid.
10
Ruth L
4 nov. 2025
·
A séjourné 5 nuits
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
8
Nivedhanan Azariah
3 juil. 2025
·
A séjourné 5 nuits
Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.
Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.
10
Estephania
12 juil. 2025
·
A séjourné 3 nuits
We had the most lovely 4 days here! The hotel is breathtaking. It’s mixes the natural terrain and modern hotel seamlessly. The food was above average for an all inclusive. We love the Mexican and hibachi spot! I used the spa and wow it was wonderful the hydro jets and experience entirely was exceptional! I did not want to leave! Graciela was outstanding!!! She was wonderful and attentive. There aren’t enough words to express how great she was!! My kids loved the water park and the pools with the pirate ship! They were so sad to leave we can’t wait to come back
We had the most lovely 4 days here! The hotel is breathtaking. It’s mixes the natural terrain and modern hotel seamlessly. The food was above average for an all inclusive. We love the Mexican and hibachi spot! I used the spa and wow it was wonderful the hydro jets and experience entirely was exceptional! I did not want to leave! Graciela was outstanding!!! She was wonderful and attentive. There aren’t enough words to express how great she was!! My kids loved the water park and the pools with the pirate ship! They were so sad to leave we can’t wait to come back
10
Nathaniel
24 juil. 2025
·
A séjourné 5 nuits
Wonderful all inclusive resort! The food was fabulous, the water park was a thrill for the kids, the staff was friendly and helpful. The family concierge service was a real added bonus, with thoughtful touches left in the room each day for the kids and things like reservations handled immediately and without a hitch.
Wonderful all inclusive resort! The food was fabulous, the water park was a thrill for the kids, the staff was friendly and helpful. The family concierge service was a real added bonus, with thoughtful touches left in the room each day for the kids and things like reservations handled immediately and without a hitch.
10
Priya
28 juil. 2025
·
A séjourné 7 nuits
One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation.
One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les clients trouvent souvent le complexe et les chambres très propres, avec un service de ménage attentionné. Certains signalent des chambres qui sentent le renfermé, la présence de nuisibles ou des espaces nécessitant un entretien plus approfondi.
Avis de voyageur à ce sujet
8
Phuong
29 juin 2025
·
A séjourné 5 nuits
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
2
HAITHAM
30 mai 2024
·
A séjourné 7 nuits
Very short staffed and not a high end resort Unkept property - everything is falling apart especially the pools and water park. Nobody around to clean up the common pool areas. There was VERY unsafe conditions at the water park. There was garbage left for a whole week that nobody cleaned. The pools themselves never get cleaned at night. The room have broken doors, fridges, AC and more. The food selection at the buffet is limited and not flavorful. There is no nightly entertainment past 8pm and not much for the kids to do. The beach was not maintained either.
Very short staffed and not a high end resort Unkept property - everything is falling apart especially the pools and water park. Nobody around to clean up the common pool areas. There was VERY unsafe conditions at the water park. There was garbage left for a whole week that nobody cleaned. The pools themselves never get cleaned at night. The room have broken doors, fridges, AC and more. The food selection at the buffet is limited and not flavorful. There is no nightly entertainment past 8pm and not much for the kids to do. The beach was not maintained either.
6
Napoleon
25 juin 2024
·
A séjourné 10 nuits
Second time visiting Paradisus, our first visit3 years ago was delightful, amazing, and overall wonderful. The property was immaculate well kept , seems there was an army of staff working to keep the resort in an excellent condition and the other half keeping guest entertained and well fed. The food quality from the buffet to the specialty restaurant was deliciously planned out and prepared. Now June 2024 the property is falling apart , the buildings are in such disarray and disrepair it hardly qualifies for a resort status , the staff for the most part are extremely hard working and doing the best they can with limited staff on hand ! The food was ok at best. The executive chef could have done a better job improving on that end . The furniture around the entire property is dated and torn in some cases dangerous to use. The cleanliness around the entire property including public spaces, hallways, and public restrooms are dirty and most cases missing soap, paper towels and some times toilet paper. The entertainment was limited to very cramped spaces and small productions . We were used to having large theatrical production in the resort’s theater . Last but not least it took over an hour to check us in ! Seemed the front desk personnel were not knowledgeable of friendly!
Second time visiting Paradisus, our first visit3 years ago was delightful, amazing, and overall wonderful. The property was immaculate well kept , seems there was an army of staff working to keep the resort in an excellent condition and the other half keeping guest entertained and well fed. The food quality from the buffet to the specialty restaurant was deliciously planned out and prepared. Now June 2024 the property is falling apart , the buildings are in such disarray and disrepair it hardly qualifies for a resort status , the staff for the most part are extremely hard working and doing the best they can with limited staff on hand ! The food was ok at best. The executive chef could have done a better job improving on that end . The furniture around the entire property is dated and torn in some cases dangerous to use. The cleanliness around the entire property including public spaces, hallways, and public restrooms are dirty and most cases missing soap, paper towels and some times toilet paper. The entertainment was limited to very cramped spaces and small productions . We were used to having large theatrical production in the resort’s theater . Last but not least it took over an hour to check us in ! Seemed the front desk personnel were not knowledgeable of friendly!
8
Danielle
28 oct. 2025
·
A séjourné 4 nuits
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
8
Ramon
30 juil. 2025
·
A séjourné 6 nuits
The property was pretty clean
The property was pretty clean
10
Ruth L
4 nov. 2025
·
A séjourné 5 nuits
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
10
Maria
7 nov. 2025
·
A séjourné 4 nuits
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
10
Paul
9 juin 2025
·
A séjourné 5 nuits
We had a new roach every day in the room
We had a new roach every day in the room
8
Hectaryna Biennely
19 août 2025
·
A séjourné 6 nuits
The hotel was really nice, but it’s not ocean view, and it was a bit dirty the whole time, so we didn’t really use it. The activities only happen while we were all at dinner, and on weekdays, everything is super quiet on the weekends. The food was okay, but there weren’t many options for kids, and for those who don’t eat pork, this hotel doesn’t offer many options. Overall, the hotel is kept clean, but it definitely needs some color and updating.
The hotel was really nice, but it’s not ocean view, and it was a bit dirty the whole time, so we didn’t really use it. The activities only happen while we were all at dinner, and on weekdays, everything is super quiet on the weekends. The food was okay, but there weren’t many options for kids, and for those who don’t eat pork, this hotel doesn’t offer many options. Overall, the hotel is kept clean, but it definitely needs some color and updating.
4
Ron
12 août 2024
·
A séjourné 5 nuits
The room wasn’t clean properly and very old
The room wasn’t clean properly and very old
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement spacieuses et confortables, avec des options familiales et avec accès direct à la piscine populaires. Certains clients notent un décor daté, des bruits occasionnels dans les couloirs ou des problèmes de confort tels que la literie et la climatisation.
Avis de voyageur à ce sujet
6
Anthony
21 juil. 2024
·
A séjourné 5 nuits
Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.
Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.
10
Karen
22 nov. 2024
·
A séjourné 5 nuits
We received an upgraded room and it was beautiful, it had a bedroom, so it made it convenient as i get up earlier than my wife.The staff was incredible, very friendly and drink service was incredible. The restaurant food was really good but buffet was underwhelming, and it was difficult to get a decent reservation time. Beachside drinks were limited and I was told my bracelet wasnt good one day, so a waitress had to serve us from the main building which was a long walk away. We went with our grandkids, I am 61 and had a ball in the kids waterpark. Overall very satisfied, better buffet, Better beach bar with snacks would be a big bonus.
We received an upgraded room and it was beautiful, it had a bedroom, so it made it convenient as i get up earlier than my wife.The staff was incredible, very friendly and drink service was incredible. The restaurant food was really good but buffet was underwhelming, and it was difficult to get a decent reservation time. Beachside drinks were limited and I was told my bracelet wasnt good one day, so a waitress had to serve us from the main building which was a long walk away. We went with our grandkids, I am 61 and had a ball in the kids waterpark. Overall very satisfied, better buffet, Better beach bar with snacks would be a big bonus.
8
Angela
14 nov. 2024
·
A séjourné 5 nuits
Food was excellent! Rooms were spacious and so many amenities. Will be back!
Food was excellent! Rooms were spacious and so many amenities. Will be back!
10
Ezequiel
3 août 2025
·
A séjourné 4 nuits
Resort was beautiful. Food was great, def recommended getting the family concierge. Room was very nice, clean and room service was excellent. Travelled with two kids, ages 7 and 9, they had a blast.
Resort was beautiful. Food was great, def recommended getting the family concierge. Room was very nice, clean and room service was excellent. Travelled with two kids, ages 7 and 9, they had a blast.
10
Rafal
16 avr. 2025
·
A séjourné 7 nuits
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club. We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced. However, these were minor issues and our stay was excellent overall.
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club. We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced. However, these were minor issues and our stay was excellent overall.
6
Dyango
5 sept. 2025
·
A séjourné 5 nuits
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
10
Jennifer Erin
23 juin 2025
·
A séjourné 5 nuits
Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.
Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.
10
Laura
7 févr. 2026
·
A séjourné 3 nuits
Las habitaciones grandes y bonitas
Las habitaciones grandes y bonitas
4
Ron
12 août 2024
·
A séjourné 5 nuits
The room wasn’t clean properly and very old
The room wasn’t clean properly and very old
10
Jay
31 oct. 2025
·
A séjourné 9 nuits
Wonderful stay, rooms well kept and food and entertainment were all good. Veggie options could be better. Big shout out to Laura at the Cesius Pool bar - worked tirelessly and always with a smile - a true credit to the hotel. Senen and Omar for looking after our family and anything we needed
Wonderful stay, rooms well kept and food and entertainment were all good. Veggie options could be better. Big shout out to Laura at the Cesius Pool bar - worked tirelessly and always with a smile - a true credit to the hotel. Senen and Omar for looking after our family and anything we needed
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement salué pour son amabilité et son aide, avec de nombreuses expériences positives avec le service de conciergerie. Les points négatifs incluent les offres insistantes concernant les programmes de fidélité et des problèmes occasionnels avec les réservations ou leur suivi.
Avis de voyageur à ce sujet
10
Anuj
27 févr. 2025
·
A séjourné 4 nuits
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
10
Nicolas Vito
24 juin 2025
·
A séjourné 10 nuits
Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
8
Danielle
28 oct. 2025
·
A séjourné 4 nuits
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
10
Geraldine
24 août 2025
·
A séjourné 6 nuits
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
10
Maria
7 nov. 2025
·
A séjourné 4 nuits
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
8
Alexa M
29 juin 2023
·
A séjourné 5 nuits
Great property! Tons of restaurants and bars! Only reason I am not giving it a 10…Concierge is 8 out of 10. Lots of miscommunication. Restaurant Reservation staff is terrible! Susana is not friendly.
Great property! Tons of restaurants and bars! Only reason I am not giving it a 10…Concierge is 8 out of 10. Lots of miscommunication. Restaurant Reservation staff is terrible! Susana is not friendly.
6
Pia Nicole
2 oct. 2025
·
A séjourné 5 nuits
While we wanted to have an amazing stay, several unexpected and troubling issues prevented us from enjoying this resort. The most upsetting incident involved my brother-in-law's missing wallet. He realized it was gone on the morning of check-out; it contained his Green Card, driver's license, and about $200 cash, and had not been taken out of the room. After the front desk initially reported no luck with lost and found, and we had to submit a costly application for temporary travel documents, we pushed to file a security report. Shortly thereafter, the wallet was suddenly "found" by the pool, a location he hadn't taken it to. The cash was missing. This entire episode was highly suspicious and frankly disturbing. Beyond the security issue, the service around my VIP booking perks was extremely poor. I had reserved through Expedia and was promised a $200 room credit. Upon check-in, this was never mentioned. When I raised the issue, the resort replaced the credit with a coupon book for things like spa and food/beverage. These coupons were then difficult to redeem; we were unable to use one at a restaurant because it was supposedly "not assigned to the room." The resort made it needlessly challenging to receive a benefit we were guaranteed. To top it off, the maintenance in our building was visibly lacking. We noted unpainted areas, patches on the walls, and ongoing work that detracted from the resort atmosphere.
While we wanted to have an amazing stay, several unexpected and troubling issues prevented us from enjoying this resort. The most upsetting incident involved my brother-in-law's missing wallet. He realized it was gone on the morning of check-out; it contained his Green Card, driver's license, and about $200 cash, and had not been taken out of the room. After the front desk initially reported no luck with lost and found, and we had to submit a costly application for temporary travel documents, we pushed to file a security report. Shortly thereafter, the wallet was suddenly "found" by the pool, a location he hadn't taken it to. The cash was missing. This entire episode was highly suspicious and frankly disturbing. Beyond the security issue, the service around my VIP booking perks was extremely poor. I had reserved through Expedia and was promised a $200 room credit. Upon check-in, this was never mentioned. When I raised the issue, the resort replaced the credit with a coupon book for things like spa and food/beverage. These coupons were then difficult to redeem; we were unable to use one at a restaurant because it was supposedly "not assigned to the room." The resort made it needlessly challenging to receive a benefit we were guaranteed. To top it off, the maintenance in our building was visibly lacking. We noted unpainted areas, patches on the walls, and ongoing work that detracted from the resort atmosphere.
10
Luis
23 août 2025
·
A séjourné 5 nuits
Service was amazing. Concierge was above and beyond.
Service was amazing. Concierge was above and beyond.
10
martha
4 sept. 2024
·
A séjourné 3 nuits
This is my second time with my family at Paradisus playa del Carmen and I absolutely love it. My family and I had an amazing time the food and entertainment were great. Very clean!! The drinks were always on point. The staff was amazing my family concierge Fabian was awesome very kind and thoughtful always concerned with mine and my kids needs. The service by the family concierge pool was outstanding as busy as Salvador was with all the other patrons he still made a point to serve with a smile and give us the most outstanding service as goes for the bartenders in the family pool bar both Luis’s were amazing. Honorary mention to other great servers with outstanding service Amaya, yoshio, Moses, and Erik I cannot wait to go back. Thank you for another great stay!!
This is my second time with my family at Paradisus playa del Carmen and I absolutely love it. My family and I had an amazing time the food and entertainment were great. Very clean!! The drinks were always on point. The staff was amazing my family concierge Fabian was awesome very kind and thoughtful always concerned with mine and my kids needs. The service by the family concierge pool was outstanding as busy as Salvador was with all the other patrons he still made a point to serve with a smile and give us the most outstanding service as goes for the bartenders in the family pool bar both Luis’s were amazing. Honorary mention to other great servers with outstanding service Amaya, yoshio, Moses, and Erik I cannot wait to go back. Thank you for another great stay!!
10
Elizabeth
7 nov. 2025
·
A séjourné 3 nuits
Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!
Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Aménagement compact et facile à parcourir, avec un accès direct à la plage et une proximité pratique des attractions de Playa del Carmen. L'extérieur des portes peut sembler moins soigné, et l'état de la plage varie en fonction de la présence d'algues.
Avis de voyageur à ce sujet
10
Oscar
9 juil. 2025
·
A séjourné 3 nuits
Nice hotel we plenty of restaurants and amenities, only issue was the beach which was with a lot of sea weed.
Nice hotel we plenty of restaurants and amenities, only issue was the beach which was with a lot of sea weed.
10
JOSE JOAQUIN GONZALEZ
20 sept. 2023
·
A séjourné 1 nuit
Lugar súper bien ubicado!
Lugar súper bien ubicado!
10
KATE
28 janv. 2025
·
A séjourné 2 nuits
This is one of my new favourite places to go in the main Riviera area. I have travelled extensively to this part of Mexico and this hotel hits it all, but is larger if you have an aversion to walking.
This is one of my new favourite places to go in the main Riviera area. I have travelled extensively to this part of Mexico and this hotel hits it all, but is larger if you have an aversion to walking.
10
Helphy Rafael
25 sept. 2023
·
A séjourné 4 nuits
Property is very well located
Property is very well located
10
Dmitry
25 nov. 2024
·
A séjourné 4 nuits
Compact, walkable hotel. 2-4 minute walk to anywhere on the property. The beach was great, wonderful waterpark for kids to play. Variety of restaurants with good food, availability and service. The buffet had somewhat of a limited selection, but the food was well made and buffet food variety is not a priority for me. The dinners at the restaurants were great.
Compact, walkable hotel. 2-4 minute walk to anywhere on the property. The beach was great, wonderful waterpark for kids to play. Variety of restaurants with good food, availability and service. The buffet had somewhat of a limited selection, but the food was well made and buffet food variety is not a priority for me. The dinners at the restaurants were great.
10
Sam A
7 sept. 2023
·
A séjourné 5 nuits
Property is great, beach smells like there is a sewage spill.
Property is great, beach smells like there is a sewage spill.
8
Sara
16 mars 2023
·
A séjourné 6 nuits
I loved this resort! We originally had a boutique hotel booked in Tulum but switched to this resort. It is located in the middle of Playa del Carmen, which is rare for a large, all inclusive resort. Perfectly situated 30-45 minutes from the Cancun airport and 5 minutes from downtown Playa del Carmen. The resort itself was stunning! Beautiful, and very large. Several pools, restaurants, a Nespresso coffee bar, shopping area, and a stunning beach area. The resort is entirely mirrored for adults only. So basically, it is 2 hotels in one! The buffets were lovely, so fresh and probably the best all inclusive food I have had anywhere! Family friendly resort with many kids activities but also, the privacy for adults only! Essentially, you have access to 2 resorts in 1!
I loved this resort! We originally had a boutique hotel booked in Tulum but switched to this resort. It is located in the middle of Playa del Carmen, which is rare for a large, all inclusive resort. Perfectly situated 30-45 minutes from the Cancun airport and 5 minutes from downtown Playa del Carmen. The resort itself was stunning! Beautiful, and very large. Several pools, restaurants, a Nespresso coffee bar, shopping area, and a stunning beach area. The resort is entirely mirrored for adults only. So basically, it is 2 hotels in one! The buffets were lovely, so fresh and probably the best all inclusive food I have had anywhere! Family friendly resort with many kids activities but also, the privacy for adults only! Essentially, you have access to 2 resorts in 1!
10
Leonid
9 mars 2025
·
A séjourné 8 nuits
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
10
William
16 juin 2025
·
A séjourné 9 nuits
The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though
The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though
10
Marlon
5 juin 2023
·
A séjourné 6 nuits
Overall, Paradisus offered a very pleasant experience. The best part of the stay was the staff. The staff was very friendly and service was 10/10. The area surrounding the resort was a bit concerning as there were groups of people around selling items and graffiti on walls. Once in the gates, the property was gorgeous and felt very safe. The room we booked was very nice, however, we did not receive the complimentary wine and did not receive restocks on the minibar. The sliding door to the shower room was broken and did not slide making it difficult to get in and out. The food and atmosphere was top notch and would highly recommend others to stay here. With a beautiful pool area and very close proximity to the beach, made it convenient to have a nice, relaxing vacation.
Overall, Paradisus offered a very pleasant experience. The best part of the stay was the staff. The staff was very friendly and service was 10/10. The area surrounding the resort was a bit concerning as there were groups of people around selling items and graffiti on walls. Once in the gates, the property was gorgeous and felt very safe. The room we booked was very nice, however, we did not receive the complimentary wine and did not receive restocks on the minibar. The sliding door to the shower room was broken and did not slide making it difficult to get in and out. The food and atmosphere was top notch and would highly recommend others to stay here. With a beautiful pool area and very close proximity to the beach, made it convenient to have a nice, relaxing vacation.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les repas au restaurant sont souvent appréciés, mais le buffet est fréquemment considéré comme répétitif ou moyen, et il peut être difficile d'obtenir des réservations pour le dîner. Les options végétariennes et pour enfants peuvent sembler limitées pour certains.
Avis de voyageur à ce sujet
6
Hanife
29 juil. 2024
·
A séjourné 7 nuits
Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.
Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.
8
Hudson
23 juin 2024
·
A séjourné 9 nuits
I been here a few times and the kids water park is what keeps bringing me back. The specialty restaurants are impossible to make reservation. So you are stuck with a single buffet restaurant for your entire trip, in my case 10 days. Definitely not a great way to spend your expensive vacation eating.
I been here a few times and the kids water park is what keeps bringing me back. The specialty restaurants are impossible to make reservation. So you are stuck with a single buffet restaurant for your entire trip, in my case 10 days. Definitely not a great way to spend your expensive vacation eating.
8
Mayra Y
13 août 2024
·
A séjourné 4 nuits
Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.
Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.
10
Geraldine
24 août 2025
·
A séjourné 6 nuits
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
8
Angela
14 nov. 2024
·
A séjourné 5 nuits
Food was excellent! Rooms were spacious and so many amenities. Will be back!
Food was excellent! Rooms were spacious and so many amenities. Will be back!
6
Dyango
5 sept. 2025
·
A séjourné 5 nuits
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
8
Kevalkumar T
28 mai 2025
·
A séjourné 4 nuits
Need more vegetarian friendly food
Need more vegetarian friendly food
6
Jennifer Maria
3 sept. 2025
·
A séjourné 4 nuits
Received no VIP benefits even though we booked it as VIP Access. Room cleaning was top notch they were amazing. Super nice and left the room spotless. Ibana Japanese restaurant was a great experience!! Hostesses at restaurants and booking them were not very friendly. Amenities in the hotel shared bathrooms were either broken or dirty. Pools were fun and water park was great. We loved this place 2 years ago. This year was OK.
Received no VIP benefits even though we booked it as VIP Access. Room cleaning was top notch they were amazing. Super nice and left the room spotless. Ibana Japanese restaurant was a great experience!! Hostesses at restaurants and booking them were not very friendly. Amenities in the hotel shared bathrooms were either broken or dirty. Pools were fun and water park was great. We loved this place 2 years ago. This year was OK.
10
Kevin Nicolas
8 avr. 2025
·
A séjourné 9 nuits
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
10
John
27 oct. 2024
·
A séjourné 7 nuits
Great stay. Great for families. Food was outstanding and better than our last stay a few years ago.
Great stay. Great for families. Food was outstanding and better than our last stay a few years ago.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Amelie
8 mars 2026
·
A séjourné 4 nuits
Un voyage axé sur le bonheur des enfants! Des surprises à tous les jours pour eux dans la chambre ! Nos enfants ont eu des étoiles dans les yeux toute la semaine ! La mer n’était pas belle malgré les efforts de l’hôtel pour nettoyer ! Les sargasses sont un fléau partout aux alentours!
Un voyage axé sur le bonheur des enfants! Des surprises à tous les jours pour eux dans la chambre ! Nos enfants ont eu des étoiles dans les yeux toute la semaine ! La mer n’était pas belle malgré les efforts de l’hôtel pour nettoyer ! Les sargasses sont un fléau partout aux alentours!
8
Jennifer
28 févr. 2026
·
A séjourné 7 nuits
La chambre était très spacieuse et belle ( le sol en marbre, un grand balcon avec un jacuzzi et des fauteuils extérieur). La salle de bain était magnifique avec une énorme baignoire et une douche séparée. Vraiment spacieuse chambre et beaucoup de rangements. La connexion internet était dans l ensemble très bonne dans l hôtel. Très pratique pour une famille d être dans notre zone à côté du bateau de pirate pour les enfants et du bar/restaurant Celsius pour adulte. L aquazone est aussi super pour les petits et plus grands. Beaucoup de différentes slides! Le seul bémol est la réservation pour les restaurations le soir. Il faut vraiment s y prendre d avance sinon il n y a aucune place. Le spectacle du soir pour les enfants est très bien ainsi que les nombreuses activités du kids club! Je recommande vivement !
La chambre était très spacieuse et belle ( le sol en marbre, un grand balcon avec un jacuzzi et des fauteuils extérieur). La salle de bain était magnifique avec une énorme baignoire et une douche séparée. Vraiment spacieuse chambre et beaucoup de rangements. La connexion internet était dans l ensemble très bonne dans l hôtel. Très pratique pour une famille d être dans notre zone à côté du bateau de pirate pour les enfants et du bar/restaurant Celsius pour adulte. L aquazone est aussi super pour les petits et plus grands. Beaucoup de différentes slides! Le seul bémol est la réservation pour les restaurations le soir. Il faut vraiment s y prendre d avance sinon il n y a aucune place. Le spectacle du soir pour les enfants est très bien ainsi que les nombreuses activités du kids club! Je recommande vivement !
10
Luis Robert
21 août 2024
·
A séjourné 6 nuits
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10
edi
22 juil. 2024
·
A séjourné 4 nuits
Exclent
Exclent
10
Farshied
23 juin 2024
·
A séjourné 6 nuits
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Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 269.8128813606262USD
- 2026-09-19: 269.8128813606262USD
- 2026-09-20: 269.8128813606262USD
- 2026-09-21: 270.4278007987976USD
- 2026-09-22: 269.5134153488159USD
- 2026-09-23: 269.5134153488159USD
- 2026-09-24: 269.5134153488159USD
- 2026-09-25: 269.22150479278565USD
- 2026-09-26: 269.68778685379027USD
- 2026-09-27: 269.68778685379027USD
- 2026-09-28: 270.4278007987976USD
- 2026-09-29: 269.8128813606262USD
- 2026-09-30: 270.4278007987976USD
- 2026-10-01: 237.42134520721433USD
- 2026-10-02: 237.44036532211302USD
- 2026-10-03: 237.42134520721433USD
- 2026-10-04: 243.44074702606198USD
- 2026-10-05: 366.4734734069824USD
- 2026-10-06: 377.48010712280274USD
- 2026-10-07: 378.48854134368895USD
- 2026-10-08: 174.21944923553465USD
- 2026-10-09: 278.4488900276184USD
- 2026-10-10: 282.45391267318723USD
- 2026-10-11: 282.45391267318723USD
- 2026-10-12: 282.45391267318723USD
- 2026-10-13: 282.45391267318723USD
- 2026-10-14: 282.43327979278564USD
- 2026-10-15: 282.45391267318723USD
- 2026-10-16: 282.45391267318723USD
- 2026-10-17: 278.4488900276184USD
- 2026-10-18: 278.43528670120236USD
- 2026-10-19: 278.4488900276184USD
- 2026-10-20: 282.45391267318723USD
- 2026-10-21: 310.44224840240474USD
- 2026-10-22: 367.4747203033447USD
- 2026-10-23: 366.4734734069824USD
- 2026-10-24: 350.4748396179199USD
- 2026-10-25: 277.45479539566037USD
- 2026-10-26: 469.5097306777954USD
- 2026-10-27: 469.2660979064941USD
- 2026-10-28: 540.5272635772704USD
- 2026-10-29: 351.4761215744018USD
- 2026-10-30: 366.44868590240475USD
- 2026-10-31: 377.48010712280274USD
- 2026-11-01: 409.4844919052124USD
- 2026-11-02: 409.4844919052124USD
- 2026-11-03: 429.46311541442867USD
- 2026-11-04: 429.49530060424803USD
- 2026-11-05: 471.5050722061157USD
- 2026-11-06: 429.49530060424803USD
- 2026-11-07: 428.47508618316647USD
- 2026-11-08: 428.4940537078857USD
- 2026-11-09: 410.4611265975952USD
- 2026-11-10: 410.4611265975952USD
- 2026-11-11: 428.47508618316647USD
- 2026-11-12: 429.49530060424803USD
- 2026-11-13: 429.49530060424803USD
- 2026-11-14: 429.46311541442867USD
- 2026-11-15: 429.49530060424803USD
- 2026-11-16: 429.49530060424803USD
- 2026-11-17: 429.49530060424803USD
- 2026-11-18: 429.49530060424803USD
Le personnel de la réception vous accueillera sur place. La carte de crédit utilisée pour effectuer la réservation doit être présentée par le titulaire de la carte à l’arrivée, accompagnée d’une pièce d’identité avec photo. Toute autre disposition doit être prise en accord avec l’hébergement avant l’arrivée. Pour toute question, veuillez contacter l’hébergement aux coordonnées indiquées sur la confirmation de réservation. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Des conditions d'annulation spéciales peuvent s'appliquer aux réservations de groupes (plus de 8 chambres pour le même hébergement, aux mêmes dates)
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- L'accès à certaines infrastructures peut être restreint. Pour plus d'informations à ce sujet, vous pouvez contacter l'hébergement grâce aux coordonnées fournies dans la confirmation de réservation.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
- Toute arrivée anticipée fait l'objet de frais supplémentaires (sous réserve de disponibilité)
- Tout départ tardif fait l'objet de frais supplémentaires (sous réserve de disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Général
Restaurant
Chambres non-fumeurs
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Club pour enfants
Petit-déjeuner en chambre
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Navette aéroport
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit
Activités
Piscine
Jardin
Plage (à proximité)
Piscine pour enfants
Piscine extérieure
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Services
Ménage
Distributeur automatique de billets
Consigne à bagage
24-Hour Front Desk
Concierge Services