Palais Medina Riad Resort
$102
/ night
Avg. for September
Prices for Palais Medina Riad Resort
Select dates to see prices and availability
$102
/ night
Avg. for September
Monthly average prices
Nightly prices at Palais Medina Riad Resort average $102 in September, the cheapest month, and $149 in October, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $112 |
| February | $106 |
| March | $116 |
| April | $148 |
| May | $134 |
| June | $123 |
| July | $115 |
| August | $131 |
| September | $102 |
| October | $149 |
| November | $129 |
| December | $142 |
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Sep · $102
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Most expensive: October (~$149)
Cheapest: September (~$102)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, an outdoor pool, and an indoor pool. Additional amenities at this hotel ...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, an outdoor pool, and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Enjoy international cuisine at Imperial, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 146 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones and safes, and housekeeping is provided daily.
Location
With a stay at Palais Medina Riad Resort, you'll be centrally located in Fes, just a 3-minute walk from Borj Fez Mall and 9 minutes by foot from Jewish Cemetery. This luxury hotel is 0.4 mi (0.7 km) from Royal Palace and 0.6 mi (0.9 km) from Ibn Danan Synagogue.
What's nearby
Borj Fez Mall(0.2 miles)
Jewish Cemetery(0.5 miles)
Royal Palace(0.5 miles)
Ibn Danan Synagogue(0.5 miles)
Bab Semmarine(0.6 miles)
Cherratin Medersa(0.8 miles)
Parc Jnane Sbile(1 miles)
Atlas Garden(1.2 miles)
Abou Bakr Ibn Arabi Mausoleum(1.2 miles)
Dar Batha Museum(1.3 miles)
Place Bou Jeloud(1.3 miles)
Kassr Annoujoum Ducci Foundation(1.3 miles)
Blue Gate(1.5 miles)
Glaoui Palace(1.5 miles)
Fondouk Tsetouanien(1.5 miles)
The preferred airport for Palais Medina Riad Resort is Fes (FEZ-Saiss)(9.2 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Location
Avenue Allal El Fassi, Fes, Morocco
Borj Fez Mall (0.2 miles)
Jewish Cemetery (0.5 miles)
Royal Palace (0.5 miles)
Ibn Danan Synagogue (0.5 miles)
Bab Semmarine (0.6 miles)
Cherratin Medersa (0.8 miles)
Guest reviews of Palais Medina Riad Resort
8
Good
Based on 1,162 verified reviews
Who stays here?
Business
15%
Couple
34%
Family
23%
Group
19%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
Across reviews of Palais Medina Riad Resort, travelers frequently praise the welcoming staff and convenient setting near a mall and the medina, while feedback is more mixed on room condition, facilities, and food, reflecting both strengths and shortcomings.
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What guests think
Across reviews of Palais Medina Riad Resort, travelers frequently praise the welcoming staff and convenient setting near a mall and the medina, while feedback is more mixed on room condition, facilities, and food, reflecting both strengths and shortcomings.
Rooms are often spacious and comfortable, but many guests report dated decor and maintenance problems such as faulty fixtures or drainage and occasional privacy issues. The pool and grounds draw praise, yet reports mention closures, lack of heating or extra fees, and visible wear; spa impressions vary. Dining is inconsistent, with some enjoying breakfast and buffet while others note limited choice, slow or expensive service, and restricted availability at times. Overall, standards vary across facilities, rooms, and dining.
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AI-generated summary based on recent guest reviews
Facilities
The pool and gardens are often liked, and parking is convenient; however, guests also reported closures, lack of heating or extra fees, and visible wear, with spa impressions varying.
Related guest reviews
10
HAJAR
Dec 30, 2024
·
Stayed 1 night
Lieu sublime, digne d'un 5 etoiles, entree majestueuse et chambres spacieuses. Je nai malheureusement pas eu le temps de tester le spa mais la piscine ajoute un beau cachet a l'extérieur... Le service de restauration etait tres qualitatif . Par contre il ny a pas de coiffeur contrairement a ce qui est noté sur la description de lhotel... tres dommage..
Lieu sublime, digne d'un 5 etoiles, entree majestueuse et chambres spacieuses. Je nai malheureusement pas eu le temps de tester le spa mais la piscine ajoute un beau cachet a l'extérieur... Le service de restauration etait tres qualitatif . Par contre il ny a pas de coiffeur contrairement a ce qui est noté sur la description de lhotel... tres dommage..
8
Maria Cornelia
Jul 26, 2023
·
Stayed 6 nights
Heel vriendelijke medewerkers. Het zwembad is heerlijk, je krijgt een badhanddoek aangereikt. Het ontbijt is goed, ook fijn dat het tot 10.30 uur is. het enige wat ik miste is vers fruit; Maar dat kochten we later gewoon zelf .
Heel vriendelijke medewerkers. Het zwembad is heerlijk, je krijgt een badhanddoek aangereikt. Het ontbijt is goed, ook fijn dat het tot 10.30 uur is. het enige wat ik miste is vers fruit; Maar dat kochten we later gewoon zelf .
4
MERYEM
Aug 29, 2024
·
Stayed 1 night
hotel pas propre punaise de lit, produits d'hygiène périmés lavabos bouchés dans deux chambres odeurs pas très agréablble piscine sale avec on dirait qu'on nage dans une couche de graisse. je suis vraiment déçue de cette expérience et de l'hôtel j'ai du changer. d'hôtel après deux jours de souffrance.
hotel pas propre punaise de lit, produits d'hygiène périmés lavabos bouchés dans deux chambres odeurs pas très agréablble piscine sale avec on dirait qu'on nage dans une couche de graisse. je suis vraiment déçue de cette expérience et de l'hôtel j'ai du changer. d'hôtel après deux jours de souffrance.
4
Alasdair
Apr 16, 2025
·
Stayed 3 nights
Not so good. Pool closed. Confused restaurant staff. Spa dark and pungent. Most frustrating was the concierge desk. We asked them to book a taxi to the station- we were quoted 300 MHD pay in advance. We protested and eventually got the desk to call a cab from the street. Actual cost 20MHD (yes twenty)
Not so good. Pool closed. Confused restaurant staff. Spa dark and pungent. Most frustrating was the concierge desk. We asked them to book a taxi to the station- we were quoted 300 MHD pay in advance. We protested and eventually got the desk to call a cab from the street. Actual cost 20MHD (yes twenty)
8
Grégory
May 7, 2024
·
Stayed 1 night
Nous n’avons passé qu’une nuit mais c’était plutôt agréable. Dommage quelques détails et d’imperfections mais la chambre et l’hôtel en général et plutôt agréable. L’hôtel est situé juste à côté d’un petit mall ce qui est pratique et à 5minutes en voiture de la médina. La piscine est agréable et la vue est plutôt sympa
Nous n’avons passé qu’une nuit mais c’était plutôt agréable. Dommage quelques détails et d’imperfections mais la chambre et l’hôtel en général et plutôt agréable. L’hôtel est situé juste à côté d’un petit mall ce qui est pratique et à 5minutes en voiture de la médina. La piscine est agréable et la vue est plutôt sympa
10
Rabbena
Nov 12, 2025
·
Stayed 1 night
Very clean and comfortable, good breakfast, pool, grounds surrounding pool, well kept.
Very clean and comfortable, good breakfast, pool, grounds surrounding pool, well kept.
4
Danny
Oct 15, 2024
·
Stayed 2 nights
Definitely not a 5 star hotel. The check in said that it was at 12:00 p.m. and we arrived at 1:30p.m. and for our surprise they told us that the room wasn’t ready and they had us waiting at the lobby…. Our room had no towels, we had to ask for them. Only two towels were handed. No hand towels, floor pads or anything. The bathtub is too high you can easily fall from it. The pool is nice from the room, it’s no heated. If you want to use the heated pool they charge you extra for that. Then we asked for pizza and drinks and didn’t have half of the menu. The only decent thing was the spa which the lady was very nice.
Definitely not a 5 star hotel. The check in said that it was at 12:00 p.m. and we arrived at 1:30p.m. and for our surprise they told us that the room wasn’t ready and they had us waiting at the lobby…. Our room had no towels, we had to ask for them. Only two towels were handed. No hand towels, floor pads or anything. The bathtub is too high you can easily fall from it. The pool is nice from the room, it’s no heated. If you want to use the heated pool they charge you extra for that. Then we asked for pizza and drinks and didn’t have half of the menu. The only decent thing was the spa which the lady was very nice.
8
Nhuong
Mar 24, 2023
·
Stayed 2 nights
Good to stay with free car parking. Cheap taxi to Fez medina. Good breakfast, clean room.
Good to stay with free car parking. Cheap taxi to Fez medina. Good breakfast, clean room.
6
Rosalie
Sep 13, 2023
·
Stayed 1 night
It was supposed to be five star but it seems that they are about to sell or have been sold to another company as not much happening in this hotel. The room is old and dated there are coffee cups there but no kettle nor tea bags. The sitting area in the room has lots of brown stains. Bathroom was nice. Pool is great its huge and nice design. What we did not like is the service. We went 30 mins before they close (they closed so early 6pm in Summer time) and wanted to order food but they no longer serve and told us to order in the restaurant. Went there only to be told that they dont serve dinner until another hour. So I thought we will just order room service but they dont want to bring the food at the pool side. Only allowed to eat in the room. Suffice to say we did not enjoy the stay in this hotel.
It was supposed to be five star but it seems that they are about to sell or have been sold to another company as not much happening in this hotel. The room is old and dated there are coffee cups there but no kettle nor tea bags. The sitting area in the room has lots of brown stains. Bathroom was nice. Pool is great its huge and nice design. What we did not like is the service. We went 30 mins before they close (they closed so early 6pm in Summer time) and wanted to order food but they no longer serve and told us to order in the restaurant. Went there only to be told that they dont serve dinner until another hour. So I thought we will just order room service but they dont want to bring the food at the pool side. Only allowed to eat in the room. Suffice to say we did not enjoy the stay in this hotel.
8
Bruno
Apr 10, 2024
·
Stayed 1 night
we extended our stay due to itinerary changes, overall experience with that process was great. however, despite upgraded room, some essentials features were not up to par: many non functioning outlets and weird light switch placement. pool ceramic and hallway carpets require make over. only one out four restaurants opened during Ramadan and No Alcohol policy should have been communicated earlier.
we extended our stay due to itinerary changes, overall experience with that process was great. however, despite upgraded room, some essentials features were not up to par: many non functioning outlets and weird light switch placement. pool ceramic and hallway carpets require make over. only one out four restaurants opened during Ramadan and No Alcohol policy should have been communicated earlier.
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AI-generated summary based on recent guest reviews
Cleanliness
Opinions vary: some found rooms very clean, while several reviews cited issues like clogged drains, odors, stained furnishings, and, in one case, pests and a dirty pool.
Related guest reviews
4
MERYEM
Aug 29, 2024
·
Stayed 1 night
hotel pas propre punaise de lit, produits d'hygiène périmés lavabos bouchés dans deux chambres odeurs pas très agréablble piscine sale avec on dirait qu'on nage dans une couche de graisse. je suis vraiment déçue de cette expérience et de l'hôtel j'ai du changer. d'hôtel après deux jours de souffrance.
hotel pas propre punaise de lit, produits d'hygiène périmés lavabos bouchés dans deux chambres odeurs pas très agréablble piscine sale avec on dirait qu'on nage dans une couche de graisse. je suis vraiment déçue de cette expérience et de l'hôtel j'ai du changer. d'hôtel après deux jours de souffrance.
10
Rabbena
Nov 12, 2025
·
Stayed 1 night
Very clean and comfortable, good breakfast, pool, grounds surrounding pool, well kept.
Very clean and comfortable, good breakfast, pool, grounds surrounding pool, well kept.
4
Danny
Oct 15, 2024
·
Stayed 2 nights
Definitely not a 5 star hotel. The check in said that it was at 12:00 p.m. and we arrived at 1:30p.m. and for our surprise they told us that the room wasn’t ready and they had us waiting at the lobby…. Our room had no towels, we had to ask for them. Only two towels were handed. No hand towels, floor pads or anything. The bathtub is too high you can easily fall from it. The pool is nice from the room, it’s no heated. If you want to use the heated pool they charge you extra for that. Then we asked for pizza and drinks and didn’t have half of the menu. The only decent thing was the spa which the lady was very nice.
Definitely not a 5 star hotel. The check in said that it was at 12:00 p.m. and we arrived at 1:30p.m. and for our surprise they told us that the room wasn’t ready and they had us waiting at the lobby…. Our room had no towels, we had to ask for them. Only two towels were handed. No hand towels, floor pads or anything. The bathtub is too high you can easily fall from it. The pool is nice from the room, it’s no heated. If you want to use the heated pool they charge you extra for that. Then we asked for pizza and drinks and didn’t have half of the menu. The only decent thing was the spa which the lady was very nice.
8
Ulrich
Jan 5, 2024
·
Stayed 5 nights
L hôtel est très bien et le personnel vraiment au service des clients En revanche, les douches/baignoires sont vétustes
L hôtel est très bien et le personnel vraiment au service des clients En revanche, les douches/baignoires sont vétustes
8
Manuel
Jun 26, 2024
·
Stayed 2 nights
Staff is professional and very attentive to serve, although the Hotel amenities and rooms need a fresh up. No iron, no small towels in the room, beside that hotel is quiet and pleasant to stay. Special thanks to the tea-man at the lobby, his smile and the taste of the tea made our day :)
Staff is professional and very attentive to serve, although the Hotel amenities and rooms need a fresh up. No iron, no small towels in the room, beside that hotel is quiet and pleasant to stay. Special thanks to the tea-man at the lobby, his smile and the taste of the tea made our day :)
8
Nhuong
Mar 24, 2023
·
Stayed 2 nights
Good to stay with free car parking. Cheap taxi to Fez medina. Good breakfast, clean room.
Good to stay with free car parking. Cheap taxi to Fez medina. Good breakfast, clean room.
6
Rosalie
Sep 13, 2023
·
Stayed 1 night
It was supposed to be five star but it seems that they are about to sell or have been sold to another company as not much happening in this hotel. The room is old and dated there are coffee cups there but no kettle nor tea bags. The sitting area in the room has lots of brown stains. Bathroom was nice. Pool is great its huge and nice design. What we did not like is the service. We went 30 mins before they close (they closed so early 6pm in Summer time) and wanted to order food but they no longer serve and told us to order in the restaurant. Went there only to be told that they dont serve dinner until another hour. So I thought we will just order room service but they dont want to bring the food at the pool side. Only allowed to eat in the room. Suffice to say we did not enjoy the stay in this hotel.
It was supposed to be five star but it seems that they are about to sell or have been sold to another company as not much happening in this hotel. The room is old and dated there are coffee cups there but no kettle nor tea bags. The sitting area in the room has lots of brown stains. Bathroom was nice. Pool is great its huge and nice design. What we did not like is the service. We went 30 mins before they close (they closed so early 6pm in Summer time) and wanted to order food but they no longer serve and told us to order in the restaurant. Went there only to be told that they dont serve dinner until another hour. So I thought we will just order room service but they dont want to bring the food at the pool side. Only allowed to eat in the room. Suffice to say we did not enjoy the stay in this hotel.
2
Ghita
Sep 17, 2024
·
Stayed 1 night
J’ai réservé pour une nuit de noce cadeau pour mon beau-frère j’ai appelé l’hôtel pour confirmer que tout va bien il m’a confirmé que tout est en place mais en arrivant on as pas trouvé la chambre sous prétexte que on est les 3 eme qu’on arrive pour une nuit de noce ….. alors il a dit oh on va vous donner une suite on as dit ok pas de problème la porte de la suite est abîmée chaque fois que la porte est fermée ils. Doivent appeler la réception pour venir ouvrir plus il y’avait aucune serviette aucun accessoires dans la douche pas de bouteille d’eau même pas les mariés était obligé d’appeler plusieurs fois pour que quelqu’un leur apporte des serviettes sincèrement c’était catastrophique j’ai pas plus de linge pour tout raconter
J’ai réservé pour une nuit de noce cadeau pour mon beau-frère j’ai appelé l’hôtel pour confirmer que tout va bien il m’a confirmé que tout est en place mais en arrivant on as pas trouvé la chambre sous prétexte que on est les 3 eme qu’on arrive pour une nuit de noce ….. alors il a dit oh on va vous donner une suite on as dit ok pas de problème la porte de la suite est abîmée chaque fois que la porte est fermée ils. Doivent appeler la réception pour venir ouvrir plus il y’avait aucune serviette aucun accessoires dans la douche pas de bouteille d’eau même pas les mariés était obligé d’appeler plusieurs fois pour que quelqu’un leur apporte des serviettes sincèrement c’était catastrophique j’ai pas plus de linge pour tout raconter
2
Hassan
Jul 7, 2023
·
Stayed 5 nights
Previously stayed here before but declined since in standard. Check in took over an hour due to inability to process a CC from another country. Rooms required daily asks for items such as towels. Shower leaked whenever used causing dangerous conditions. Sink basin fell hitting foot one morning. 5star maybe once, but not anymore!
Previously stayed here before but declined since in standard. Check in took over an hour due to inability to process a CC from another country. Rooms required daily asks for items such as towels. Shower leaked whenever used causing dangerous conditions. Sink basin fell hitting foot one morning. 5star maybe once, but not anymore!
2
Adnan
Oct 20, 2025
·
Stayed 4 nights
When you think of a 5-star hotel, you expect quality and good service, but this stay was a huge disappointment. It started well when the male receptionist offered us an upgrade to a larger room, but it only had one “king-size” bed instead of the two doubles we booked. The bed was more like a queen, and we barely slept the first night. He promised to fix it the next day but never did. The second night we had to use the sofa as a bed, and my travel companion slept terribly. We only got a new room on the third night of our four-night stay. The same receptionist was rude and unhelpful throughout. The hotel is old and worn, especially the bathroom. The bathtub plug didn’t work, the drain was clogged, and water filled up while showering. The hairdryer and safe didn’t work in both rooms. Every night our key cards stopped working, forcing us to go down to the rude night receptionist who acted annoyed to help. He even lied about arranging a new room. The hotel felt empty and soulless, and the food was mediocre and overpriced. Breakfast was the biggest letdown – I can make a better omelet at home. Overall, nothing about this place felt close to 5 stars. Poor service, broken facilities, bad food, and zero hospitality. Not worth the money – feels more like a 1-star hotel.
When you think of a 5-star hotel, you expect quality and good service, but this stay was a huge disappointment. It started well when the male receptionist offered us an upgrade to a larger room, but it only had one “king-size” bed instead of the two doubles we booked. The bed was more like a queen, and we barely slept the first night. He promised to fix it the next day but never did. The second night we had to use the sofa as a bed, and my travel companion slept terribly. We only got a new room on the third night of our four-night stay. The same receptionist was rude and unhelpful throughout. The hotel is old and worn, especially the bathroom. The bathtub plug didn’t work, the drain was clogged, and water filled up while showering. The hairdryer and safe didn’t work in both rooms. Every night our key cards stopped working, forcing us to go down to the rude night receptionist who acted annoyed to help. He even lied about arranging a new room. The hotel felt empty and soulless, and the food was mediocre and overpriced. Breakfast was the biggest letdown – I can make a better omelet at home. Overall, nothing about this place felt close to 5 stars. Poor service, broken facilities, bad food, and zero hospitality. Not worth the money – feels more like a 1-star hotel.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious and comfortable, but many feel dated and show maintenance problems (faulty outlets, drainage, HVAC, key cards) and limited privacy in some ground-floor rooms.
Related guest reviews
10
HAJAR
Dec 30, 2024
·
Stayed 1 night
Lieu sublime, digne d'un 5 etoiles, entree majestueuse et chambres spacieuses. Je nai malheureusement pas eu le temps de tester le spa mais la piscine ajoute un beau cachet a l'extérieur... Le service de restauration etait tres qualitatif . Par contre il ny a pas de coiffeur contrairement a ce qui est noté sur la description de lhotel... tres dommage..
Lieu sublime, digne d'un 5 etoiles, entree majestueuse et chambres spacieuses. Je nai malheureusement pas eu le temps de tester le spa mais la piscine ajoute un beau cachet a l'extérieur... Le service de restauration etait tres qualitatif . Par contre il ny a pas de coiffeur contrairement a ce qui est noté sur la description de lhotel... tres dommage..
10
Montaz
Dec 26, 2023
·
Stayed 1 night
Bonne literie Bon hôtel
Bonne literie Bon hôtel
4
essam
May 8, 2024
·
Stayed 1 night
The staff were excellent, from the check-in to check-out , should be rewarded ..Hotel is in dire need of an update, ground floor rooms have No privacy at all .. Ok for one night , car parking & location are the good points...
The staff were excellent, from the check-in to check-out , should be rewarded ..Hotel is in dire need of an update, ground floor rooms have No privacy at all .. Ok for one night , car parking & location are the good points...
10
Rabbena
Nov 12, 2025
·
Stayed 1 night
Very clean and comfortable, good breakfast, pool, grounds surrounding pool, well kept.
Very clean and comfortable, good breakfast, pool, grounds surrounding pool, well kept.
2
Mahesh
May 11, 2023
·
Stayed 1 night
Rooms needed to be renovation property is noce but not maintained
Rooms needed to be renovation property is noce but not maintained
8
Alain
Jun 6, 2025
·
Stayed 7 nights
Nous avons eu la chance de tomber en période creuse, le personnel il était disponible, nous avons eu une chambre visiblement rénovée L'environnement est effectivement très bruyant, mais ce n'est pas le seul hôtel de ce standing à être au bord d'une route. Cette manie des Marocains de klaxonner pour tout et pour rien n'aide pas Deux restaurants, un l'international que nous n'avons pas testé et un restaurant marocain à recommander. Petit déjeuner très correct.
Nous avons eu la chance de tomber en période creuse, le personnel il était disponible, nous avons eu une chambre visiblement rénovée L'environnement est effectivement très bruyant, mais ce n'est pas le seul hôtel de ce standing à être au bord d'une route. Cette manie des Marocains de klaxonner pour tout et pour rien n'aide pas Deux restaurants, un l'international que nous n'avons pas testé et un restaurant marocain à recommander. Petit déjeuner très correct.
8
Manuel
Jun 26, 2024
·
Stayed 2 nights
Staff is professional and very attentive to serve, although the Hotel amenities and rooms need a fresh up. No iron, no small towels in the room, beside that hotel is quiet and pleasant to stay. Special thanks to the tea-man at the lobby, his smile and the taste of the tea made our day :)
Staff is professional and very attentive to serve, although the Hotel amenities and rooms need a fresh up. No iron, no small towels in the room, beside that hotel is quiet and pleasant to stay. Special thanks to the tea-man at the lobby, his smile and the taste of the tea made our day :)
6
Rosalie
Sep 13, 2023
·
Stayed 1 night
It was supposed to be five star but it seems that they are about to sell or have been sold to another company as not much happening in this hotel. The room is old and dated there are coffee cups there but no kettle nor tea bags. The sitting area in the room has lots of brown stains. Bathroom was nice. Pool is great its huge and nice design. What we did not like is the service. We went 30 mins before they close (they closed so early 6pm in Summer time) and wanted to order food but they no longer serve and told us to order in the restaurant. Went there only to be told that they dont serve dinner until another hour. So I thought we will just order room service but they dont want to bring the food at the pool side. Only allowed to eat in the room. Suffice to say we did not enjoy the stay in this hotel.
It was supposed to be five star but it seems that they are about to sell or have been sold to another company as not much happening in this hotel. The room is old and dated there are coffee cups there but no kettle nor tea bags. The sitting area in the room has lots of brown stains. Bathroom was nice. Pool is great its huge and nice design. What we did not like is the service. We went 30 mins before they close (they closed so early 6pm in Summer time) and wanted to order food but they no longer serve and told us to order in the restaurant. Went there only to be told that they dont serve dinner until another hour. So I thought we will just order room service but they dont want to bring the food at the pool side. Only allowed to eat in the room. Suffice to say we did not enjoy the stay in this hotel.
10
Cary
Sep 16, 2023
·
Stayed 1 night
Unique and charming room that was also very comfortable.
Unique and charming room that was also very comfortable.
2
Adnan
Oct 20, 2025
·
Stayed 4 nights
When you think of a 5-star hotel, you expect quality and good service, but this stay was a huge disappointment. It started well when the male receptionist offered us an upgrade to a larger room, but it only had one “king-size” bed instead of the two doubles we booked. The bed was more like a queen, and we barely slept the first night. He promised to fix it the next day but never did. The second night we had to use the sofa as a bed, and my travel companion slept terribly. We only got a new room on the third night of our four-night stay. The same receptionist was rude and unhelpful throughout. The hotel is old and worn, especially the bathroom. The bathtub plug didn’t work, the drain was clogged, and water filled up while showering. The hairdryer and safe didn’t work in both rooms. Every night our key cards stopped working, forcing us to go down to the rude night receptionist who acted annoyed to help. He even lied about arranging a new room. The hotel felt empty and soulless, and the food was mediocre and overpriced. Breakfast was the biggest letdown – I can make a better omelet at home. Overall, nothing about this place felt close to 5 stars. Poor service, broken facilities, bad food, and zero hospitality. Not worth the money – feels more like a 1-star hotel.
When you think of a 5-star hotel, you expect quality and good service, but this stay was a huge disappointment. It started well when the male receptionist offered us an upgrade to a larger room, but it only had one “king-size” bed instead of the two doubles we booked. The bed was more like a queen, and we barely slept the first night. He promised to fix it the next day but never did. The second night we had to use the sofa as a bed, and my travel companion slept terribly. We only got a new room on the third night of our four-night stay. The same receptionist was rude and unhelpful throughout. The hotel is old and worn, especially the bathroom. The bathtub plug didn’t work, the drain was clogged, and water filled up while showering. The hairdryer and safe didn’t work in both rooms. Every night our key cards stopped working, forcing us to go down to the rude night receptionist who acted annoyed to help. He even lied about arranging a new room. The hotel felt empty and soulless, and the food was mediocre and overpriced. Breakfast was the biggest letdown – I can make a better omelet at home. Overall, nothing about this place felt close to 5 stars. Poor service, broken facilities, bad food, and zero hospitality. Not worth the money – feels more like a 1-star hotel.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful, yet recurring complaints mention slow or confusing check in, billing or taxi issues, unresponsive staff, and poor problem resolution.
Related guest reviews
10
Mehdi
May 13, 2022
·
Stayed 2 nights
très bel accueil, personnel à l'écoute et très serviable.
très bel accueil, personnel à l'écoute et très serviable.
8
Vincent
Jan 6, 2026
·
Stayed 1 night
Great buffet menu, warm welcome, lovely staffs and great hospitality services
Great buffet menu, warm welcome, lovely staffs and great hospitality services
10
Dennis Cornelius
Feb 14, 2026
·
Stayed 3 nights
Rigtigt venligt personale som gik langt i deres service for at efterkomme særlige ønsker såsom mad allergier. Kan varmt anbefales.
Rigtigt venligt personale som gik langt i deres service for at efterkomme særlige ønsker såsom mad allergier. Kan varmt anbefales.
10
Arezki
Jun 3, 2022
·
Stayed 4 nights
Un excellent hôtel le personnel est très accueillant tout le monde est au petit soin,la literies est vraiment très confortable les chambres très spacieuse.la dernières nuit nous avons était dérangé par des clients juste au dessus de notre chambre qui n’arrête pas de crier à 1h du matin nous avons appelé la réception et le problème a était résolu en 2 minutes,le petit déjeuner est très bien la seule chose c’est que nous savons pas qu’il fallait demander au serveur les spécialistes marocains qui vous ramène aussitôt,on penser qui il en avait pas alors que non sa serait mieux que se soit direct au buffet.nous reviendrons sans hésitation dans cette hôtel
Un excellent hôtel le personnel est très accueillant tout le monde est au petit soin,la literies est vraiment très confortable les chambres très spacieuse.la dernières nuit nous avons était dérangé par des clients juste au dessus de notre chambre qui n’arrête pas de crier à 1h du matin nous avons appelé la réception et le problème a était résolu en 2 minutes,le petit déjeuner est très bien la seule chose c’est que nous savons pas qu’il fallait demander au serveur les spécialistes marocains qui vous ramène aussitôt,on penser qui il en avait pas alors que non sa serait mieux que se soit direct au buffet.nous reviendrons sans hésitation dans cette hôtel
4
hallgrímur
Jul 21, 2022
·
Stayed 2 nights
The food was just bad really bad for a 5 star hotel this was very disapointing servise was good but very slow domt eat the breakfast 😅😅😅
The food was just bad really bad for a 5 star hotel this was very disapointing servise was good but very slow domt eat the breakfast 😅😅😅
6
Rabia
Dec 8, 2025
·
Stayed 1 night
Daha fazla kahvaltı çeşidi olabilirdi. Check in 15:00 14.30 da geldik yarım saat beklettiler erken alırsak ek ücret ödersiniz dediler yarım saatin lafı da yapılmaz ayrıca 15:00 check in için çok geç saat zaten
Daha fazla kahvaltı çeşidi olabilirdi. Check in 15:00 14.30 da geldik yarım saat beklettiler erken alırsak ek ücret ödersiniz dediler yarım saatin lafı da yapılmaz ayrıca 15:00 check in için çok geç saat zaten
8
mohammed
Dec 29, 2022
·
Stayed 1 night
Le séjour en soit s’est bien passé. Le problème est au niveau de la réception. L’agent voulais me faire payer la chambre sur place alors que j’avais tout réglé en ligne. Ils étaient sur d’eux et moi de mon côté le retrait n’apparaît pas sur mon compte. C’est que le lendemain qu’il est apparu. Malgré ça ils ont insisté. J’ai du demander un responsable qui régler le problème et ce n’est pas la première fois que ça m’arrive dans cet établissement. Ça gâche un peu l’arrivée et j’avais pas le retrait sur mon relevé ils auront jamais lâché l’affaire.
Le séjour en soit s’est bien passé. Le problème est au niveau de la réception. L’agent voulais me faire payer la chambre sur place alors que j’avais tout réglé en ligne. Ils étaient sur d’eux et moi de mon côté le retrait n’apparaît pas sur mon compte. C’est que le lendemain qu’il est apparu. Malgré ça ils ont insisté. J’ai du demander un responsable qui régler le problème et ce n’est pas la première fois que ça m’arrive dans cet établissement. Ça gâche un peu l’arrivée et j’avais pas le retrait sur mon relevé ils auront jamais lâché l’affaire.
2
Ghita
Sep 17, 2024
·
Stayed 1 night
J’ai réservé pour une nuit de noce cadeau pour mon beau-frère j’ai appelé l’hôtel pour confirmer que tout va bien il m’a confirmé que tout est en place mais en arrivant on as pas trouvé la chambre sous prétexte que on est les 3 eme qu’on arrive pour une nuit de noce ….. alors il a dit oh on va vous donner une suite on as dit ok pas de problème la porte de la suite est abîmée chaque fois que la porte est fermée ils. Doivent appeler la réception pour venir ouvrir plus il y’avait aucune serviette aucun accessoires dans la douche pas de bouteille d’eau même pas les mariés était obligé d’appeler plusieurs fois pour que quelqu’un leur apporte des serviettes sincèrement c’était catastrophique j’ai pas plus de linge pour tout raconter
J’ai réservé pour une nuit de noce cadeau pour mon beau-frère j’ai appelé l’hôtel pour confirmer que tout va bien il m’a confirmé que tout est en place mais en arrivant on as pas trouvé la chambre sous prétexte que on est les 3 eme qu’on arrive pour une nuit de noce ….. alors il a dit oh on va vous donner une suite on as dit ok pas de problème la porte de la suite est abîmée chaque fois que la porte est fermée ils. Doivent appeler la réception pour venir ouvrir plus il y’avait aucune serviette aucun accessoires dans la douche pas de bouteille d’eau même pas les mariés était obligé d’appeler plusieurs fois pour que quelqu’un leur apporte des serviettes sincèrement c’était catastrophique j’ai pas plus de linge pour tout raconter
2
Sharon
Nov 6, 2025
·
Stayed 2 nights
I was placed in a room with a nonfunctional hvac system, then after showering and getting into bed, called the front desk and learned that they had made a mistake and that I needed to dress and repack my suitcase to be moved at 10:45 pm. After a meal of salad and shrimp in the hotel restaurant, I became violently ill with severe food poisoning. The manager came to my room and they were were about to take me to an area hospital. Once I recovered, I asked to speak with the manager in the lobby and was told that he was unavailable and that he would call me. He never did.
I was placed in a room with a nonfunctional hvac system, then after showering and getting into bed, called the front desk and learned that they had made a mistake and that I needed to dress and repack my suitcase to be moved at 10:45 pm. After a meal of salad and shrimp in the hotel restaurant, I became violently ill with severe food poisoning. The manager came to my room and they were were about to take me to an area hospital. Once I recovered, I asked to speak with the manager in the lobby and was told that he was unavailable and that he would call me. He never did.
2
Adnan
Oct 20, 2025
·
Stayed 4 nights
When you think of a 5-star hotel, you expect quality and good service, but this stay was a huge disappointment. It started well when the male receptionist offered us an upgrade to a larger room, but it only had one “king-size” bed instead of the two doubles we booked. The bed was more like a queen, and we barely slept the first night. He promised to fix it the next day but never did. The second night we had to use the sofa as a bed, and my travel companion slept terribly. We only got a new room on the third night of our four-night stay. The same receptionist was rude and unhelpful throughout. The hotel is old and worn, especially the bathroom. The bathtub plug didn’t work, the drain was clogged, and water filled up while showering. The hairdryer and safe didn’t work in both rooms. Every night our key cards stopped working, forcing us to go down to the rude night receptionist who acted annoyed to help. He even lied about arranging a new room. The hotel felt empty and soulless, and the food was mediocre and overpriced. Breakfast was the biggest letdown – I can make a better omelet at home. Overall, nothing about this place felt close to 5 stars. Poor service, broken facilities, bad food, and zero hospitality. Not worth the money – feels more like a 1-star hotel.
When you think of a 5-star hotel, you expect quality and good service, but this stay was a huge disappointment. It started well when the male receptionist offered us an upgrade to a larger room, but it only had one “king-size” bed instead of the two doubles we booked. The bed was more like a queen, and we barely slept the first night. He promised to fix it the next day but never did. The second night we had to use the sofa as a bed, and my travel companion slept terribly. We only got a new room on the third night of our four-night stay. The same receptionist was rude and unhelpful throughout. The hotel is old and worn, especially the bathroom. The bathtub plug didn’t work, the drain was clogged, and water filled up while showering. The hairdryer and safe didn’t work in both rooms. Every night our key cards stopped working, forcing us to go down to the rude night receptionist who acted annoyed to help. He even lied about arranging a new room. The hotel felt empty and soulless, and the food was mediocre and overpriced. Breakfast was the biggest letdown – I can make a better omelet at home. Overall, nothing about this place felt close to 5 stars. Poor service, broken facilities, bad food, and zero hospitality. Not worth the money – feels more like a 1-star hotel.
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AI-generated summary based on recent guest reviews
Location
Convenient base beside a mall and a short ride to the medina; some traffic noise reported from the nearby road.
Related guest reviews
4
essam
May 8, 2024
·
Stayed 1 night
The staff were excellent, from the check-in to check-out , should be rewarded ..Hotel is in dire need of an update, ground floor rooms have No privacy at all .. Ok for one night , car parking & location are the good points...
The staff were excellent, from the check-in to check-out , should be rewarded ..Hotel is in dire need of an update, ground floor rooms have No privacy at all .. Ok for one night , car parking & location are the good points...
10
Severine
Feb 23, 2023
·
Stayed 2 nights
Un très bon hôtel bien placé dans la nouvelle ville.
Un très bon hôtel bien placé dans la nouvelle ville.
8
Grégory
May 7, 2024
·
Stayed 1 night
Nous n’avons passé qu’une nuit mais c’était plutôt agréable. Dommage quelques détails et d’imperfections mais la chambre et l’hôtel en général et plutôt agréable. L’hôtel est situé juste à côté d’un petit mall ce qui est pratique et à 5minutes en voiture de la médina. La piscine est agréable et la vue est plutôt sympa
Nous n’avons passé qu’une nuit mais c’était plutôt agréable. Dommage quelques détails et d’imperfections mais la chambre et l’hôtel en général et plutôt agréable. L’hôtel est situé juste à côté d’un petit mall ce qui est pratique et à 5minutes en voiture de la médina. La piscine est agréable et la vue est plutôt sympa
8
Alain
Jun 6, 2025
·
Stayed 7 nights
Nous avons eu la chance de tomber en période creuse, le personnel il était disponible, nous avons eu une chambre visiblement rénovée L'environnement est effectivement très bruyant, mais ce n'est pas le seul hôtel de ce standing à être au bord d'une route. Cette manie des Marocains de klaxonner pour tout et pour rien n'aide pas Deux restaurants, un l'international que nous n'avons pas testé et un restaurant marocain à recommander. Petit déjeuner très correct.
Nous avons eu la chance de tomber en période creuse, le personnel il était disponible, nous avons eu une chambre visiblement rénovée L'environnement est effectivement très bruyant, mais ce n'est pas le seul hôtel de ce standing à être au bord d'une route. Cette manie des Marocains de klaxonner pour tout et pour rien n'aide pas Deux restaurants, un l'international que nous n'avons pas testé et un restaurant marocain à recommander. Petit déjeuner très correct.
8
Nhuong
Mar 24, 2023
·
Stayed 2 nights
Good to stay with free car parking. Cheap taxi to Fez medina. Good breakfast, clean room.
Good to stay with free car parking. Cheap taxi to Fez medina. Good breakfast, clean room.
10
Sandrine
Feb 4, 2024
·
Stayed 2 nights
Tres bon hôtel avec un personnel très accueillant et serviable , hôtel à proximité du centre commercial BORJ FEZ et de plusieurs restaurants comme McDonald’s, pizza hut , Burger King A 2km de la Medina
Tres bon hôtel avec un personnel très accueillant et serviable , hôtel à proximité du centre commercial BORJ FEZ et de plusieurs restaurants comme McDonald’s, pizza hut , Burger King A 2km de la Medina
6
Yahay
Apr 28, 2024
·
Stayed 1 night
Bon emplacement ,mais hotel dégradé N’est pas digne d’un 5 etoile
Bon emplacement ,mais hotel dégradé N’est pas digne d’un 5 etoile
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AI-generated summary based on recent guest reviews
Dining
Breakfast and on site dining receive mixed feedback: several guests enjoyed the buffet, while others found food quality or variety lacking, service slow or expensive, and availability limited at times.
Related guest reviews
6
Rkia
Aug 26, 2023
·
Stayed 1 night
Tout c était bien passé jusqu’à que j ai appeler room service pour demander des cafés au début ils ont dit après 10 minutes ils m ont appelle et disent qu ils ont pas de machine pour les boissons chaudes sachant que mon mari en remontant de la piscine et en passant à côté du bar il a senti l odeur du thé à la menthe, je veux savoir un hôtel 5* ils ont pas de machine pour les boissons chaudes.
Tout c était bien passé jusqu’à que j ai appeler room service pour demander des cafés au début ils ont dit après 10 minutes ils m ont appelle et disent qu ils ont pas de machine pour les boissons chaudes sachant que mon mari en remontant de la piscine et en passant à côté du bar il a senti l odeur du thé à la menthe, je veux savoir un hôtel 5* ils ont pas de machine pour les boissons chaudes.
8
Maria Cornelia
Jul 26, 2023
·
Stayed 6 nights
Heel vriendelijke medewerkers. Het zwembad is heerlijk, je krijgt een badhanddoek aangereikt. Het ontbijt is goed, ook fijn dat het tot 10.30 uur is. het enige wat ik miste is vers fruit; Maar dat kochten we later gewoon zelf .
Heel vriendelijke medewerkers. Het zwembad is heerlijk, je krijgt een badhanddoek aangereikt. Het ontbijt is goed, ook fijn dat het tot 10.30 uur is. het enige wat ik miste is vers fruit; Maar dat kochten we later gewoon zelf .
8
Vincent
Jan 6, 2026
·
Stayed 1 night
Great buffet menu, warm welcome, lovely staffs and great hospitality services
Great buffet menu, warm welcome, lovely staffs and great hospitality services
4
hallgrímur
Jul 21, 2022
·
Stayed 2 nights
The food was just bad really bad for a 5 star hotel this was very disapointing servise was good but very slow domt eat the breakfast 😅😅😅
The food was just bad really bad for a 5 star hotel this was very disapointing servise was good but very slow domt eat the breakfast 😅😅😅
10
Rabbena
Nov 12, 2025
·
Stayed 1 night
Very clean and comfortable, good breakfast, pool, grounds surrounding pool, well kept.
Very clean and comfortable, good breakfast, pool, grounds surrounding pool, well kept.
8
Naoual
Jul 31, 2024
·
Stayed 2 nights
Le personnel était très accueillant et gentil. La piscine est super ! Par contre, le wifi ne fonctionnait pas et le coût du room service très cher pour le standing de l’hôtel.
Le personnel était très accueillant et gentil. La piscine est super ! Par contre, le wifi ne fonctionnait pas et le coût du room service très cher pour le standing de l’hôtel.
8
Alain
Jun 6, 2025
·
Stayed 7 nights
Nous avons eu la chance de tomber en période creuse, le personnel il était disponible, nous avons eu une chambre visiblement rénovée L'environnement est effectivement très bruyant, mais ce n'est pas le seul hôtel de ce standing à être au bord d'une route. Cette manie des Marocains de klaxonner pour tout et pour rien n'aide pas Deux restaurants, un l'international que nous n'avons pas testé et un restaurant marocain à recommander. Petit déjeuner très correct.
Nous avons eu la chance de tomber en période creuse, le personnel il était disponible, nous avons eu une chambre visiblement rénovée L'environnement est effectivement très bruyant, mais ce n'est pas le seul hôtel de ce standing à être au bord d'une route. Cette manie des Marocains de klaxonner pour tout et pour rien n'aide pas Deux restaurants, un l'international que nous n'avons pas testé et un restaurant marocain à recommander. Petit déjeuner très correct.
6
Rosalie
Sep 13, 2023
·
Stayed 1 night
It was supposed to be five star but it seems that they are about to sell or have been sold to another company as not much happening in this hotel. The room is old and dated there are coffee cups there but no kettle nor tea bags. The sitting area in the room has lots of brown stains. Bathroom was nice. Pool is great its huge and nice design. What we did not like is the service. We went 30 mins before they close (they closed so early 6pm in Summer time) and wanted to order food but they no longer serve and told us to order in the restaurant. Went there only to be told that they dont serve dinner until another hour. So I thought we will just order room service but they dont want to bring the food at the pool side. Only allowed to eat in the room. Suffice to say we did not enjoy the stay in this hotel.
It was supposed to be five star but it seems that they are about to sell or have been sold to another company as not much happening in this hotel. The room is old and dated there are coffee cups there but no kettle nor tea bags. The sitting area in the room has lots of brown stains. Bathroom was nice. Pool is great its huge and nice design. What we did not like is the service. We went 30 mins before they close (they closed so early 6pm in Summer time) and wanted to order food but they no longer serve and told us to order in the restaurant. Went there only to be told that they dont serve dinner until another hour. So I thought we will just order room service but they dont want to bring the food at the pool side. Only allowed to eat in the room. Suffice to say we did not enjoy the stay in this hotel.
2
Sharon
Nov 6, 2025
·
Stayed 2 nights
I was placed in a room with a nonfunctional hvac system, then after showering and getting into bed, called the front desk and learned that they had made a mistake and that I needed to dress and repack my suitcase to be moved at 10:45 pm. After a meal of salad and shrimp in the hotel restaurant, I became violently ill with severe food poisoning. The manager came to my room and they were were about to take me to an area hospital. Once I recovered, I asked to speak with the manager in the lobby and was told that he was unavailable and that he would call me. He never did.
I was placed in a room with a nonfunctional hvac system, then after showering and getting into bed, called the front desk and learned that they had made a mistake and that I needed to dress and repack my suitcase to be moved at 10:45 pm. After a meal of salad and shrimp in the hotel restaurant, I became violently ill with severe food poisoning. The manager came to my room and they were were about to take me to an area hospital. Once I recovered, I asked to speak with the manager in the lobby and was told that he was unavailable and that he would call me. He never did.
2
Adnan
Oct 20, 2025
·
Stayed 4 nights
When you think of a 5-star hotel, you expect quality and good service, but this stay was a huge disappointment. It started well when the male receptionist offered us an upgrade to a larger room, but it only had one “king-size” bed instead of the two doubles we booked. The bed was more like a queen, and we barely slept the first night. He promised to fix it the next day but never did. The second night we had to use the sofa as a bed, and my travel companion slept terribly. We only got a new room on the third night of our four-night stay. The same receptionist was rude and unhelpful throughout. The hotel is old and worn, especially the bathroom. The bathtub plug didn’t work, the drain was clogged, and water filled up while showering. The hairdryer and safe didn’t work in both rooms. Every night our key cards stopped working, forcing us to go down to the rude night receptionist who acted annoyed to help. He even lied about arranging a new room. The hotel felt empty and soulless, and the food was mediocre and overpriced. Breakfast was the biggest letdown – I can make a better omelet at home. Overall, nothing about this place felt close to 5 stars. Poor service, broken facilities, bad food, and zero hospitality. Not worth the money – feels more like a 1-star hotel.
When you think of a 5-star hotel, you expect quality and good service, but this stay was a huge disappointment. It started well when the male receptionist offered us an upgrade to a larger room, but it only had one “king-size” bed instead of the two doubles we booked. The bed was more like a queen, and we barely slept the first night. He promised to fix it the next day but never did. The second night we had to use the sofa as a bed, and my travel companion slept terribly. We only got a new room on the third night of our four-night stay. The same receptionist was rude and unhelpful throughout. The hotel is old and worn, especially the bathroom. The bathtub plug didn’t work, the drain was clogged, and water filled up while showering. The hairdryer and safe didn’t work in both rooms. Every night our key cards stopped working, forcing us to go down to the rude night receptionist who acted annoyed to help. He even lied about arranging a new room. The hotel felt empty and soulless, and the food was mediocre and overpriced. Breakfast was the biggest letdown – I can make a better omelet at home. Overall, nothing about this place felt close to 5 stars. Poor service, broken facilities, bad food, and zero hospitality. Not worth the money – feels more like a 1-star hotel.
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AI-generated summary based on recent guest reviews
2
Jose
May 8, 2026
·
Stayed 1 night
staff wasn't so helpful
staff wasn't so helpful
10
Cerian
Apr 27, 2026
·
Stayed 2 nights
Beautiful resort with lovely facilities. The room was very clean and the bed very comfortable. Very friendly, welcoming staff too.
Beautiful resort with lovely facilities. The room was very clean and the bed very comfortable. Very friendly, welcoming staff too.
8
Aly
Mar 15, 2026
·
Stayed 2 nights
Very nice resort, in a good location
Very nice resort, in a good location
10
Richard
Jan 26, 2026
·
Stayed 1 night
A lovely place with delicious food. Front desk staff was competent, friendly, and always helpful.
A lovely place with delicious food. Front desk staff was competent, friendly, and always helpful.
8
Vincent
Jan 6, 2026
·
Stayed 1 night
Great buffet menu, warm welcome, lovely staffs and great hospitality services
Great buffet menu, warm welcome, lovely staffs and great hospitality services
FAQs about Palais Medina Riad Resort
Is parking available at the property?
Free self-parking is available on-site, but it is limited. Valet parking services are also offered.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee, approximately MAD 150 for adults and MAD 80 for children.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 2:00 PM until 8:00 PM, and check-out is at 12:00 PM. Late check-out is available for a fee, subject to availability.
Is there an airport shuttle service available?
A roundtrip airport shuttle is provided for a surcharge of MAD 300 per person (one way) and MAD 150 for children up to 12 years old. Guests must contact the property with arrival details before travel.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional accessibility details may be available upon request.
Where is the property located in relation to key landmarks?
The hotel is centrally located in Fes, just a 3-minute walk from Borj Fez Mall and 9 minutes by foot from the Jewish Cemetery. It is 0.4 mi (0.7 km) from the Royal Palace and 0.5 mi (0.8 km) from Rue des Mérinides.
Does the property have a swimming pool?
Yes, the hotel features both an outdoor pool and an indoor pool. The outdoor pool is seasonal, and guests can enjoy the pools during operational hours.
What are the policies for guests staying with children?
One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
Rollaway beds are available for a fee of MAD 300 per night. Advance request or confirmation may be required for availability.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-20: NO DATA
- 2026-09-21: 135.50554015039063USD
- 2026-09-22: 150.31689403167724USD
- 2026-09-23: 149.546805792099USD
- 2026-09-24: 134.2656754870529USD
- 2026-09-25: 140.22575310569USD
- 2026-09-26: 150.31689403167724USD
- 2026-09-27: 168.22664392959595USD
- 2026-09-28: 159.32757983869934USD
- 2026-09-29: 156.66297047561645USD
- 2026-09-30: 166.70594694641113USD
- 2026-10-01: NO DATA
- 2026-10-02: NO DATA
- 2026-10-03: NO DATA
- 2026-10-04: 134.2656754870529USD
- 2026-10-05: 167.31879781562805USD
- 2026-10-06: 150.31689403167724USD
- 2026-10-07: 177.31992490164183USD
- 2026-10-08: 168.3189087724762USD
- 2026-10-09: 203.3228448147583USD
- 2026-10-10: 159.31789264331053USD
- 2026-10-11: 176.3198139447937USD
- 2026-10-12: 152.64597258015442USD
- 2026-10-13: 159.31789264331053USD
- 2026-10-14: 165.68355368841551USD
- 2026-10-15: 168.3189087724762USD
- 2026-10-16: 159.31789264331053USD
- 2026-10-17: 165.68355368841551USD
- 2026-10-18: 152.64597258015442USD
- 2026-10-19: 185.320812556427USD
- 2026-10-20: 152.64597258015442USD
- 2026-10-21: 185.320812556427USD
- 2026-10-22: 165.68355368841551USD
- 2026-10-23: 177.90914461972045USD
- 2026-10-24: 177.90914461972045USD
- 2026-10-25: 198.43230013366698USD
- 2026-10-26: 644.4116466884155USD
- 2026-10-27: 159.34790017622376USD
- 2026-10-28: 159.31789264331053USD
- 2026-10-29: 161.89000943559265USD
- 2026-10-30: 165.68355368841551USD
- 2026-10-31: 165.68355368841551USD
- 2026-11-01: NO DATA
- 2026-11-02: NO DATA
- 2026-11-03: 161.42814217768858USD
- 2026-11-04: 176.3198139447937USD
- 2026-11-05: 160.3480111330719USD
- 2026-11-06: 150.31689403167724USD
- 2026-11-07: 179.43015691848754USD
- 2026-11-08: 194.20106281758117USD
- 2026-11-09: 177.3499149170227USD
- 2026-11-10: 167.31879781562805USD
- 2026-11-11: 199.34720581317137USD
- 2026-11-12: 177.3499149170227USD
- 2026-11-13: 179.43015691848754USD
- 2026-11-14: 177.33992992358398USD
- 2026-11-15: 167.52226395385742USD
- 2026-11-16: NO DATA
- 2026-11-17: 161.45813219306945USD
- 2026-11-18: 104.54174266380309USD
- 2026-11-19: 159.34790017622376USD
- 2026-11-20: 143.4261099193573USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
- Fee for buffet breakfast: approximately MAD 150 for adults and MAD 80 for children
- Airport shuttle fee: MAD 300 per person (one way)
- Airport shuttle fee per child: MAD 150.00 (one-way), (up to 12 years old)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: MAD 300.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
General
Room Service
Restaurant
Non-Smoking Rooms
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Body Treatments
Facial Treatments
Packed Lunches
Breakfast in the Room
Snack Bar/Deli
Activities
Swimming pool
Garden
Pool Outdoor
Pool (Seasonal Outdoor)
Terrace
Services
Business Center
Dry Cleaning
Banquet Facilities
Currency Exchange
Safe-Deposit Box
Luggage Storage
Self Laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Airport shuttle
Valet Parking
Free Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi