Name: Quality Inn
Address: 3363 St. Joseph Blvd., Orleans, Ottawa, Canada, Ottawa, Ontario, CA
Price range: $112–$191 per night
Rating: 7.07

What guests think

Feedback on Quality Inn highlights generally clean, comfortable rooms, but many amenities — especially the pool and hot tub — are closed for maintenance or renovation, and several shared areas look worn.

Rooms vary between recently refreshed and basic, with recurring notes about noise from hallways or adjacent rooms and occasional HVAC or hot-water problems. Service is frequently courteous, though communication and policies around deposits, refunds, and amenity closures frustrate some guests. The location is convenient to the highway and area venues, but dining options within walking distance are limited. Expect a simple stay with several amenities unavailable.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are frequently closed or out of service, with ongoing renovations and several reports of broken or limited gym equipment. Parking is easy with plenty of spaces; other on-site features feel dated.

Related guest reviews

8

Stéphanie

Aug 16, 2025

·

Stayed 1 night

La chambre était spacieuse et très propre. Le personnel vraiment gentil. Petit déjeuner intéressant. La piscine était hors service à ce moment (même pas possible d’utiliser le spa…) en famille c’est ce qui nous avait attiré de cet hôtel.

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6

Craig

Jul 4, 2024

·

Stayed 2 nights

Hotel is undergoing renovations so most of the facilities including the pool are out of service. Common areas including the lobby and the breakfast area need updating and repair. Room was generally updated and the staff at check in was friendly. Stayed for two days and the room wasn't made up after the first night. Could be nice once renovations are complete as most areas show worn paint, older carpeting and generally need updates.

6

julie

Sep 23, 2025

·

Stayed 2 nights

We booked it for the pool, which has been closed for months now. It was dirty. We booked queen beds and they were definitely only doubles. It is dated. The morning Buffet had hair in it. All around run down and is not worth what we paid

2

Darryl

Dec 29, 2025

·

Stayed 1 night

Pool wasnt open, bathroom had old moldy caulking around the tub, there was a constant humm of a machine below our room, all night long.. enough to disturb sleep, the mini fridge was unlevel and noisy..over all this place has been over looked and out dated for many years.. step up your game quality inn new orleans.. this was two yrs after our last visit and nothing has changed, no vending machines on any floors and not even a water bottle or two in the room..

4

Halle

Jan 22, 2024

·

Stayed 3 nights

The property was under renovations (tools on the ground unattended when checking in) and pool/ gym area was closed without warning even though website says it’s renovations we’re done January 6th

2

Sam

Jul 9, 2023

·

Stayed 1 night

To charge over $200 a night for an old out of date hotel is mind blowing. Pool not working, gym equipment not working, garbages full 5 mins into start of breakfast. Room not ready small beds.. terrible water pressure .. I stayed the following night for $25 more at a Holiday Inn and had a beautiful new hotel .. great pool.... won’t stay at a quality in ever again. For $80 a night it would have made sense .. not $225

6

kristy

Jan 21, 2024

·

Stayed 2 nights

Pool was closed exercise room closed hotel under renovations was not told nor was it stated on the site

4

Zaid

Dec 29, 2025

·

Stayed 2 nights

First of all the pool wasn’t open the hole staying period, and staying in a hotel with fonctionnel pool was one of my top criteria of selecting a hotel specifically with 2 kids whom weee so sad when we made our check-in and knowing that the pool is off service.

6

Lorraine

Mar 11, 2025

·

Stayed 2 nights

The pool was cold and well worn as was the hot tub.

6

Amanda

May 22, 2023

·

Stayed 1 night

The pool is under renovation, which isn’t indicated anywhere on Expedia’s website. So no pool. The “fitness room” is more of a closet with a few machines shoved in it. You can tell they are trying to modernize but that they’re mid-renovation; new floor tiles in the bathroom but old tiles in the tub surround. New floors. The mattresses were newer but I felt my partner’s every move. However, we heard the people above us really loudly and could also hear the people in the room next to us; if the soundproofing doesn’t get addressed, it’ll still be an older-seeming hotel for that reason. The breakfast didn’t have a ton of choices but was decent. The staff did their best to quiet down the kids in the hallway; not fully the hotel’s fault, but my child was having a hard time falling asleep due to the kids running up and down the hallway playing with plastic swords. For the price, it was a decent stay. But I doubt I will choose this hotel again. I was pleasantly surprised to find that they have EV chargers though. And there is a lovely walking trail in the neighbourhood up the hill that was great for a run.

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Cleanliness

Room cleanliness is often praised, but there are recurring reports of mold or mildew in bathrooms, stained or worn towels, and dirty or tired common areas and pool area. A few guests cited pests or hygiene issues.

Related guest reviews

2

Erin

Sep 22, 2023

·

Stayed 1 night

We checked in later in the evening and were just starting to get ready for bed when the guest from across the hall knocked on our door. She wanted to let us know she and her partner had just been in their bed and were surprised by bed bugs. She had one in a covered cup and was going down to the front desk. We got our stuff away from the beds asap, and checked the mattresses - there had definitely been bed bugs at some point, the mattresses still have the little squish stains on them. We had two rooms under our reservation and in the other room a big one just walked across the floor. The front desk clerk was polite enough, but he didn’t seem at all surprised and seemed very nonchalant, like our concerns were just one more thing he had to hear. We left and will be seeking a refund. Really disappointing. It just seems like they haven’t done what they need to do to fix a problem that has been going on for a while. To be fair, once they’re in somewhere, bed bugs are really hard to get rid of. But when you’re a business, you really have to go the extra mile to be responsible and ensure they’re gone.

10

Josee

Nov 14, 2025

·

Stayed 1 night

Very safe parking, nice service from staff. Very clean

2

Dawn

Jun 28, 2024

·

Stayed 2 nights

Bed was full of bed bugs. No one helped me. No one even called me after I checked out early and did not refund money. I am now out the money have bug bites on me and have lost all my belongings. Told there is no manager on site and they don’t call people!

4

Robert

May 9, 2025

·

Stayed 2 nights

The bathroom smelled of mould. The shower didn't heat up and the toilet was not property fixed to the floor.

2

Joo-Hwa

Nov 8, 2025

·

Stayed 2 nights

Title: Very disappointing stay despite convenient location I chose this hotel because it was the closest to the competition venue, even though the reviews weren’t great. I paid $530 for two nights, but the stay was truly disappointing. The furniture was old and worn out, and the entire hotel looked outdated. The carpet seemed very old as well. The worst part was the bathroom. There was mold around most of the bathtub edges, and the towels were in terrible condition — some were torn or even had holes. Breakfast was also disappointing. There were only about five small round tables, and there were no vegetables or fruits at all. The swimming pool area was dirty, and the hot tub was so filthy that I didn’t even want to get in. Everything about this stay was disappointing.

4

Andra

Nov 9, 2025

·

Stayed 3 nights

Mold around tub, toilet paper holder had been torn off the wall, toilet would not flush, room was not serviced, most of the equipment in exercise room was broken. Bed was comfortable and breakfast was ok.

2

Shawna

May 3, 2025

·

Stayed 3 nights

Shower curtain had mold, ceiling in shower was poorly renovated, toilet paper holder was incorrectly installed and leaned against the toilet… I was not able to bathe my children due to the mold. I contacted Expedia for help and I am still waiting on a refund for my terrible experience.

4

Bogale

Feb 22, 2025

·

Stayed 3 nights

Only the room cleaness is good. The carpet in the kitchen,lobby and stairs needs change or deep cleaning. The pool and hottub are abandoned. They need complete renewal and sanitation check. The staff deliberately misinform the customer, after apprantely communicating with the manager. They lied that the pool is operational whereas upon arrival we found its out of order. We checked out after one night since they fail to fix it. The room we slept 202 suffers from sound pollution. There is no thermostat in the room. The server in the kitchen uses a piece of cloth to clean everything,increasing risk of contamination. The hotel is poorly managed.

6

Tonja

Feb 1, 2026

·

Stayed 2 nights

Good stuff: room was very clean, with lots of pillows and towels, a mini-fridge, microwave, and in-room coffee. Not so good: the room was FREEZING when I checked in. Not just chilly but freezing.

8

bonita

Sep 24, 2025

·

Stayed 1 night

This is a nice place . Enjoyed our stay . The only thing is the property could be cleaner . A lot of garbage a lot the property . But other than that I would go back . Thank you

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Rooms

Rooms vary between recently updated and basic, usually with a mini-fridge, microwave, and coffee maker. Several guests reported poor soundproofing and occasional HVAC or hot-water issues, plus layout quirks like missing closets or smaller-than-booked beds.

Related guest reviews

10

Stephen

Nov 14, 2025

·

Stayed 2 nights

Room was clean, spacious and comfortable.

6

julie

Sep 23, 2025

·

Stayed 2 nights

We booked it for the pool, which has been closed for months now. It was dirty. We booked queen beds and they were definitely only doubles. It is dated. The morning Buffet had hair in it. All around run down and is not worth what we paid

8

Erin

Jan 11, 2025

·

Stayed 1 night

Good stay. Room was clean - beds weren’t great, but the room was well appointed with a microwave, fridge and coffee maker. Good breakfast, nice staff.

6

David

Jan 5, 2025

·

Stayed 1 night

No hot water for morning shower Staff didn’t care.

8

Aaron

Oct 21, 2024

·

Stayed 2 nights

Upgraded this past year. Would like a proper closet. No ironing board.

6

Tim

Nov 3, 2023

·

Stayed 4 nights

Not quite like other Quality Inns. Location was the reason for the stay, but the room itself was lacking. Lacking things such as a closet, toilet paper holder (yeah TP roll on the sink) and towel hooks instead of rods.

10

Andrea

Jul 23, 2024

·

Stayed 2 nights

The only issue is that the rooms aren't sound proof. Because of the door that joins the room is there, you can hear the guests next door.

6

SHANNON

Nov 30, 2025

·

Stayed 1 night

The sound was terrible. People walking on the room above was loud.

6

Amanda

May 22, 2023

·

Stayed 1 night

The pool is under renovation, which isn’t indicated anywhere on Expedia’s website. So no pool. The “fitness room” is more of a closet with a few machines shoved in it. You can tell they are trying to modernize but that they’re mid-renovation; new floor tiles in the bathroom but old tiles in the tub surround. New floors. The mattresses were newer but I felt my partner’s every move. However, we heard the people above us really loudly and could also hear the people in the room next to us; if the soundproofing doesn’t get addressed, it’ll still be an older-seeming hotel for that reason. The breakfast didn’t have a ton of choices but was decent. The staff did their best to quiet down the kids in the hallway; not fully the hotel’s fault, but my child was having a hard time falling asleep due to the kids running up and down the hallway playing with plastic swords. For the price, it was a decent stay. But I doubt I will choose this hotel again. I was pleasantly surprised to find that they have EV chargers though. And there is a lovely walking trail in the neighbourhood up the hill that was great for a run.

6

Tonja

Feb 1, 2026

·

Stayed 2 nights

Good stuff: room was very clean, with lots of pillows and towels, a mini-fridge, microwave, and in-room coffee. Not so good: the room was FREEZING when I checked in. Not just chilly but freezing.

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Service

Staff are frequently described as friendly and helpful with efficient check-in. Some guests reported poor communication or rigid policies about deposits, refunds, and amenity closures, and a few intrusive or unhelpful interactions.

Related guest reviews

10

Kevin

Sep 14, 2024

·

Stayed 1 night

The young man who checked us in was excellent!

10

Seshaiah Nageswara

Aug 18, 2024

·

Stayed 1 night

Mr. Rakesh at the front counter was friendly and professional!!! The breakfast was excellent.

10

Judith

Oct 21, 2025

·

Stayed 1 night

Great location for an appointment I was heading to. Check in great, very pleasant staff members. Lovely updated bathroom, comfy beds and nice linens, good black out curtains, an important aspect for me. I didn’t take breakfast but my roommate did and said it was good, she got there just before it closed at 9:00 am.

6

Fiona

Feb 22, 2025

·

Stayed 1 night

Stay was as expected although the door to our room was damaged, and the room was fairly run down (broken bed frame and mouldy caulking in the bathroom). Staff barged into our room twice before check out (presumably trying to start cleaning), once before 9am which woke us up.

2

Amy

Dec 4, 2024

·

Stayed 1 night

it is a disgrace, we were denied ability to stay in the room we paid for because we did not bring a physical copy of the same credit card that was charged to pay for the room. they would not accept cash, debit, or any other type of security deposit and laughed at us when we said we had no where else to go and are from 4 hours away. even further will not give us a refund so literally stole $155 on us. stay far away from here.

6

J

Mar 12, 2025

·

Stayed 1 night

Worst hotwl ive ever stayed. We get to the hotel room and find a bandaid on the wall and dirty spots on the floor that tou could tell was not properly cleaned. Computer system was down for about 45min min when we arrived to check-in after a long days driving. I've never had an issue using a visa debit card for a check in/deposit prior to this hotel (Quality Inn)and it now u am being told that they do not know how to refund me and i have to wait for,well....i dont know how long because the manager won't call me back or get back to me at all. I am on a limited budget every month being a single mom with 2 kids and now I'm out $200; for i don't know how long because no one is telling me anything or getting back to me!!! UNSATISFIED CUSTOMER. I will never stay at a Quality Inn again.

8

Andreas

Dec 9, 2025

·

Stayed 2 nights

The room was clean, the staff was very courteous

10

Tracey

Mar 30, 2024

·

Stayed 2 nights

Excellent hospitality, friendly and knowledgeable staff, always make this my favourite place to stay when I am in the area.

2

Natasha

Jan 22, 2023

·

Stayed 3 nights

Main receptionist was not friendly. Helpful when needed but not friendly. Quality Inn still has not reimbursed my security deposit. Disappointed.

4

Duane

Oct 16, 2023

·

Stayed 2 nights

Definitely won’t be going back. The front desk staff were not friendly or too helpful and just very short when questioned about their check-in policy etc. Didn’t see signs or the property being ‘newly renovated’ as they stated. Hard to contact the front desk from your room. House keeping team was lovely.

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Location

Convenient to Highway 174 and area venues, generally quiet and near a police station. Fewer walkable dining options mean many guests drive for restaurants or shops.

Related guest reviews

6

Tammy

Nov 30, 2025

·

Stayed 2 nights

Convenient location to hwy but have to drive for restaurants or shops. Room was clean and the bed comfortable.

8

Margaret

Nov 21, 2023

·

Stayed 2 nights

It was truly just average but a little isolated.

8

Doreen

May 5, 2024

·

Stayed 1 night

Very close to everything in Orleans. Tucked away in a quiet area.

8

Rick

Jul 23, 2024

·

Stayed 5 nights

Stayed for 5 nights while visiting family in the area. Check in was quick and plenty of parking. Right across the police station. Bed was comfortable. Bed was clean. Pool was closed during my stay. I was on the 3rd floor close to the exit. Did not try their breakfast. The location is close to the highway #174. Shopping mall and Farm Boy are less than 5 min away.

8

Honorah

Oct 24, 2024

·

Stayed 1 night

Comfortable and clean accommodation. Close to everything. Welcoming staff. Quiet

10

Natalie

Jul 1, 2023

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Stayed 3 nights

Close to what we needed.

8

Marisa

Jun 28, 2025

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Stayed 2 nights

There wasnt much, around. Loved that it was right off the highway.

8

Anton

Apr 3, 2025

·

Stayed 1 night

Proximity to main road and family we were visiting

10

Marius

May 4, 2024

·

Stayed 1 night

I spent a night here while attending an event in orléans.The best thing about this is the position by the highway exit.Very convenient. If you like county fair, it will be a great place to stay to attend any county event.

4

Reg

Oct 29, 2023

·

Stayed 3 nights

The amenities were limited and there were no restaurants close by to walk to.

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Dining

Breakfast feedback is mixed: some call it good, while others find it basic, repetitive, or limited. The dining area can feel cramped, and a few noted cleanliness issues or weak coffee.

Related guest reviews

4

Jocelyn

Oct 17, 2025

·

Stayed 3 nights

The bed and space is okay. As advertised, there is hot tub, but not available. Dinning cleanliness is not really great. Upon entering you can see the carpet is black due to dirt. No paper towel they serve facial tissue in the washroom instead of paper towel. No hand-soap despite we asked for it. They put extra body soap as hand soap. Only apple is fruit available for 3 days. Hot water is free though all day. Thank you

4

Jean

Mar 29, 2024

·

Stayed 1 night

A child’s team stayed there and we weren’t given the curtesy of a warning so we heard doors slamming and talking all night. The dining was limited and small, the coffee was horrible.

8

Robert

Jun 21, 2025

·

Stayed 3 nights

The continental breakfast could be better. It was the same each day

8

Erin

Jan 11, 2025

·

Stayed 1 night

Good stay. Room was clean - beds weren’t great, but the room was well appointed with a microwave, fridge and coffee maker. Good breakfast, nice staff.

8

Wildolphe

Aug 29, 2025

·

Stayed 1 night

Everything was good, especially the breakfast.

10

Judith

Oct 21, 2025

·

Stayed 1 night

Great location for an appointment I was heading to. Check in great, very pleasant staff members. Lovely updated bathroom, comfy beds and nice linens, good black out curtains, an important aspect for me. I didn’t take breakfast but my roommate did and said it was good, she got there just before it closed at 9:00 am.

8

Peter

Oct 18, 2023

·

Stayed 5 nights

Good breakfast. Accommodating staff. Best price.

2

Joo-Hwa

Nov 8, 2025

·

Stayed 2 nights

Title: Very disappointing stay despite convenient location I chose this hotel because it was the closest to the competition venue, even though the reviews weren’t great. I paid $530 for two nights, but the stay was truly disappointing. The furniture was old and worn out, and the entire hotel looked outdated. The carpet seemed very old as well. The worst part was the bathroom. There was mold around most of the bathtub edges, and the towels were in terrible condition — some were torn or even had holes. Breakfast was also disappointing. There were only about five small round tables, and there were no vegetables or fruits at all. The swimming pool area was dirty, and the hot tub was so filthy that I didn’t even want to get in. Everything about this stay was disappointing.

6

David

Jan 3, 2025

·

Stayed 1 night

This hotel is pretty tired and definitely needs a pretty serious update. Soon as you walk in it is dated, and unwelcoming but clean. The breakfast was the first time ever we ended up having to get breakfast somewhere else after. I would just cut out the breakfast because it’s poorly executed. The staff were all pleasant and the hotel is clean.

8

Béatrice

Jul 6, 2024

·

Stayed 2 nights

Le petit-déjeuner était très basique et pas beaucoup de place dans la salle à manger. Les horaires de 6h à 9h, un jour de congé, n'étaient pas non plus adéquats.

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Month	Average price
January	$97
February	$105
March	$103
April	$105
May	$133
June	$133
July	$123
August	$118
September	$128
October	$122
November	$117
December	$95

Su	Mo	Tu	We	Th	Fr	Sa
				1 $137	2 $143	3 $143
4 $118	5 $180	6 $150	7 $167	8 $150	9 $155	10 $166
11 $137	12 $142	13 $153	14 $153	15 $147	16 $156	17 $156
18 $142	19 $150	20 $153	21 $153	22 $142	23 $148	24 $191
25 $143	26 $153	27 $157	28 $153	29 $153	30 $158	31 $147

Quality Inn

Prices for Quality Inn

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Guest reviews of Quality Inn

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Quality Inn

Considering this hotel for your Ottawa trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $168
20 $115	21	22	23 $187	24	25 $171	26 $159
27 $112	28 $121	29 $130	30 $118