mour hotel

The rooms are spacious, but a bit dated. The mattress was hard for me. The bathroom needed tiles fixing, the shower was powerful and pleasant. We booked dinner at 7.30 pm waited for our simple grilled chicken almost an hour, no one informed us until we asked what is going on. The breakfast was shambolic -£24 per person and barely any food available, no pastries, we waited for fried eggs as they run out. The employees available as breakfast hosts were not welcoming and engaging at all, so disappointing. Overall not good value for the money.

Wonderful hotel. It was a lovely room and staff were friendly.

Worst bed I have ever slept in.

room was clean and comfortable

Cold, shabby rooms. No proper wardrobe space. Scratched paintwork and threadbare carpets. Old shabby furniture. The hotel lounges, bar and reception areas were very cold. Dinner for 8 guests was a disaster as two meals were served cold. When asked to reheat, and did not return, our 2 guests told them to cancel as the rest of the group had nearly finished eating. The meals came back a good 10 minutes after the rest of the guests had finished, but were taken away again. Our 2 guests decided to go home, clearly and visibly upset and the remaining guests were extremely embarrassed. When we complained we were offered one drink. No meaningful apology. A member of kitchen staff came out and started laughing as though this was a joke. He said he had a wedding party to look after and gave us the impression that other paying guests were not his priority. Conversation between staff and guests got heated with staff now being belligerent resulting in a (allegedly) racist remark directed towards one of our party. We wanted to speak to the GM only to be told she had gone home. The following morning she was still not available. The bill for the whole dinner was charged to one member of the party who they managed to find out their room number. PLUS AN EXTRA DINNER i.e. 9 dinners. She DID NOT AUTHORISE THIS TRANSACTION. She will be escalating this complaint to the highest authority, as this episode was a complete disgrace.