Best Western Global Express

Basic

No hot water

I have to leve to a different hotel

I normally don’t write reviews. If I like it I come back, if I don’t I avoid it. But this place left such an awful impression that I just have to. I chose this hotel because of 4 things: Close to the airport, free shuttle to the airport, restaurant with room service, room with fridge for some left over food I had. When I arrived, as soon as I had my key I asked to schedule the shuttle for the early flight I had the next day, turns out the “free airport shuttle” is a cab they call for you and you have to pay. I told them they advertise free transportation but they simply said it’s wrong and if I wanted the cab. Disappointed I went to my room to put away the food in the fridge and there was no fridge in the room, I asked if I was given the wrong room and all I got was a “no” When I picked up the phone to get some food they guy who picked up just said they “normally offer room service but not today” At this point I just wanted to shower and sleep but this hotel had one last surprise, no hot water. Needless to say there is no way I would EVER stay in this hotel again, stay away if any of these things remotely matter to you.

Everything was fine except for no shuttle service to the airport despite being listed in the amenities.