First Hotel Amalie

The apartment (2 bedroom) was large, and very comfortable for 3 adults. Located very centrally in the middle of the city. The staff were so lovely and went out of their way to find us a laundry when we needed to wash some clothes. The breakfast was good. I would stay here again.

Great stay at Amalie. Large room, good size kitchen and plenty of room. Perfect location to explore the city of Tromso. Attentive host was much appreciated.

Lovely apartment, at a good price. Really good value for money compared to the rest of accommodations in the country. The breakfast was good, the apartment clean and spacious, and located in the city centre. The sound insulation of the apartment could be improved, but the town is quite so after 10-11 pm it was ok. There is no lift but our apartment was on the 2nd floor (GF+1) and it was not a problem.

The primary concern was that the apartment was much different than in the photos. The listing featured images of a basic apartment with a sofa bed, which appeared noticeably more spacious than the unit we received. These images strongly influenced our decision to book this option, leading us to pay a relatively high price with the expectation of ample space. Unfortunately, the reality was quite different—the apartment turned out to be substantially different , leaving us feeling misled. The bedroom was so compact that it was impossible to walk around the bed, and both the bathroom and living area were considerably smaller than anticipated. Furthermore, the sofa shown in the photos was significantly larger than the one actually provided. In summary, the overall size and layout failed to match the advertised images, even considering it was a basic apartment with a sofa bed. We contacted the hotel early to raise this issue. Our initial inquiries were not answered. We then went to the reception and were told the matter would be checked with the manager, but we never received any follow‑up and had to ask again. When we finally received a response, the staff were unwilling to discuss the issue and stated that all rooms were like this, even offering to show us other similar rooms. As they did not have other apartments available. This only confirmed the discrepancy between the advertised and actual standard. The matter was therefore escalated to Hotels.com, where a complaint has been

WiFi is very weak, no one to clean up the apartment and change towels during the 4 days stay. Breakfast is good.