Is parking available at the hotel?

Free self-parking is available on-site. Limited uncovered extended parking is also offered for a fee of CAD 25 per day.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7 AM to 11 AM for a fee, approximately CAD 8.50 to 16.50 for adults and CAD 5.00 to 9.50 for children.

What are the standard check-in and check-out times?

Check-in is from 5:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available for a fee, subject to availability.

What accessibility features does the hotel offer for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details about room accessibility should be confirmed directly with the property.

Where is the hotel located in relation to key attractions?

The hotel is located in Québec City (Sainte-Foy-Sillery-Cap-Rouge), within a 5-minute drive of the Aquarium of Quebec and Laurier Quebec. It is approximately 1.1 km from Place de la Cite and 9.3 km from Quebec City Jean Lesage Intl. Airport.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool, which is accessible from 9:00 AM to 10:00 PM. There is also an outdoor heated pool available.

Are children allowed to stay at the hotel?

Children are welcome at the hotel. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers cribs for a fee of CAD 15.00 per night and rollaway beds for CAD 10.00 per night. Advance request or confirmation may be required for availability.

L'Hôtel Québec par JARO - Comfort in Québec City

Average nightly price at L'Hôtel Québec par JARO by month, last 12 months (USD)
Month	Average price
January	$104
February	$136
March	$122
April	$105
May	$118
June	$113
July	$144
August	$150
September	$122
October	$102
November	$99
December	$107

What guests think

L'Hôtel Québec par JARO is strongly geared to families, with a tropical-style pool, play structures and daily activities, but many guests report significant crowding, especially around the pool and corridors, which can make the experience feel less relaxing for adults.

Staff are frequently praised for friendliness and helpfulness, though housekeeping during stays and lifeguard rule enforcement feel inconsistent. Rooms suit families but vary in size and condition; several note dated decor, maintenance issues and poor sound insulation, while others find them clean and comfortable. On-site dining, especially the buffet, is convenient for families but mixed in quality and wait times, and major road construction often complicates access by car. Expect a lively, kid-focused stay rather than a quiet retreat.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Tropical-style pool, splash pad, hot tub, play structures, inflatables, arcade and occasional live entertainment are big draws for families. However, facilities often feel overcrowded and aging, with intermittent closures, limited seating/towels, and equipment or elevator issues.

Related guest reviews

4

Jennifer

Feb 22, 2026

·

Stayed 3 nights

The hotel needs updates. Many things were out of order for either all or part of our stay. There is only one ice machine in the hotel and it wasn’t working. A luggage lift is required to access the floors with wheeled luggage or a luggage cart but it was finicky and did not work when we arrived. Our shower drain was not working and we had to have it fixed. The coffee pot in our room did not work. The cleanliness was slightly below average. The pool area was nice but the pool deck was extremely slippery. The lifeguards also enforced “rules” on patrons speaking languages other than French but did not correct improper behavior by several groups of pre-teens speaking French. The parking situation was also well below average. The parking lot was not properly cleared and there was several inches of snow and ice everywhere. The room was small and a bit cramped, but it did have Murphy beds which we chose not to fold up. Overall the hotel met our needs but we are unlikely to stay there again.

8

Jessica

Oct 21, 2025

·

Stayed 4 nights

I didn’t love that the pool was crowded all weekend, should be hours for adults only maybe 9-11pm? The hours online weren’t accurate to the actual hours for the pool, restaurant, etc. Overall very clean, staff were very nice, and it’s a decent price. Although there weren’t many outlets close to the bed. As someone who doesn’t have kids, I found it annoying how loud kids were outside the room at 7am. Great for families, not as much for a child free couple.

8

Razvan

Sep 13, 2025

·

Stayed 1 night

Very nice and helpful staff. Pool, spa and pool area needs a complete refurbishement (old and very used).

8

George

Oct 2, 2025

·

Stayed 1 night

Staff was very good. Hotel is family friendly with lots of things for the children to do. Indoor pool, water slides, blow-up’s, video game room, live music on Friday night, jacuzzi, etc.

8

Diego

Jun 23, 2025

·

Stayed 2 nights

Great hotel, pool is small for the amount of visitors, very full and hard to move around most times with so many inside. Sadly We had to take the little kids age 5-10 out when the bigger young teens started playing and splashing. Jungle gym is fantastic, its in the pool area but kids have to change and be dry before going inside, same for the bounce houses, dry clothing only. Not enough seating at all, maybe 20 chairs, our towels, water bottles, dry clothing had to be stored in the wet floor otherwise we would have to make the hike back to our rooms each time. Rooms are great, enough space and storage, comfortable beds, big bathroom, fairly clean. Activities were ok, we did face paining but it’s the first activity in the morning so it last maybe 1hr before you head to the pool for it to wash off. They also had during our stay friendship bracelet making, the kids could choose 6 reg beads and the princess would make it for them. Balloon fun where someone make a balloon for the kids. Live music played in the pool area in the evening. Each of the activities had only 1 animator so you will need to plan to wait 20-35 mins in line. Overall fun stay, would go back again.

8

Lucas

Jun 2, 2025

·

Stayed 1 night

Pool, splash pad, arcade was fantastic for kids.

6

Colin

Mar 14, 2025

·

Stayed 4 nights

While its great to have an indoor pool with a down south vibe, it is not accessible for those in a wheelchair. They do have an elevator that could service the pool area but we were told it has been "broken" for 2 years. When a large part of your properties draw is the pool, having it not be accessible hurts. They do offer great activities for kids though!!!!

6

Shannon

Jul 30, 2025

·

Stayed 1 night

Good hotel for families with kids. The rooms were nice, clean and the beds were comfortable. However the hallways were humid and hot, the pool was small and always super overcrowded. The bouncy castle wasn’t clean, and half the arcade games didn’t work. Still fun for the kids however if those improvements are made it would be a much more enjoyable experience in the future!

10

Rafaelle

Jul 9, 2025

·

Stayed 3 nights

Secteur en construction +++ Désagréable Manque de serviettes à la piscine Le reste : super!

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10

Michelle

Oct 11, 2025

·

Stayed 1 night

The jungle pool area is so fun for families with young kids! An absolute must see.

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Cleanliness

Feedback is mixed: many find rooms and facilities clean, but others report dusty or dirty rooms, stained linens, odors, and inconsistent pool cleanliness. Housekeeping during stays can be infrequent, with missed towel or garbage service noted.

Related guest reviews

6

shirley

Jul 19, 2025

·

Stayed 2 nights

Both bed sheets were covered with hair, pool was way too busy.

4

Maryse

Jun 28, 2025

·

Stayed 2 nights

J’ai passé deux nuits à l’hôtel Jaro Qc. Ayant été dans d’autre Jaro avant, je connaissais le style de ces hôtels. Malheureusement, celui -ci m’a beaucoup déçus. Tout d’abord, j’ai pilé sur des chips dans la chambre. Clairement le ménage n’avait pas été bien fait. Nous avions accès à notre chambre seulement à 5h. La piscine; impossible de bouger. Tellement de gens au pied carré. Il y avait un lifeguard mais celui ci ne faisait pas respecter les règles et regardait son cellulaires. Le reste était correct.

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10

Breanna

Oct 24, 2025

·

Stayed 3 nights

We loved our stay! The rooms were so clean and comfortable, the pool was so much fun for 8 year old, the restaurant had such good food and all the staff was so amazing and friendly! We’re already planning to come back next year!

6

Emmanuel

Nov 2, 2025

·

Stayed 1 night

The room was dusty. It didn’t really look like it had been cleaned

6

Dany

Oct 19, 2025

·

Stayed 2 nights

Chambre malpropre comprimés de médicaments par terre poussières cheveux dans la douche

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6

Elizabeth

May 6, 2025

·

Stayed 4 nights

We were there for 4 days , I had to empty my own garbage and find my own coffee and creamers and to top it off I had to find towels. I called the front desk and nothing was done … not impressed

10

Martin

Oct 13, 2025

·

Stayed 2 nights

Very clean room, good breakfast

4

Jesse

May 27, 2025

·

Stayed 3 nights

No room cleaning after 3 nights

6

Paul

Jul 20, 2025

·

Stayed 1 night

Your rooms are in very nice condition and are very clean. However, the rest of the hotel is not you need to take the level of cleanliness in your rooms and put that in the rest of the property then you’ll have a decent hotel otherwise it’s just a place with clean rooms and everything else is as dirty as you can imagine.

4

Jamie

Aug 6, 2025

·

Stayed 2 nights

The pool water was really gross with way too many people in the pool. A kid pulled down his pants and peed on the splash pad right in front of us. Hotel could have been cleaner.

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Rooms

Family-friendly layouts (including suites with multiple queen or Murphy beds) are appreciated, but many describe rooms as small or dated with maintenance issues and thin walls. Atrium/pool-view rooms are especially noisy; some mention heating/AC or shower problems.

Related guest reviews

8

Matthiew

Jun 23, 2025

·

Stayed 4 nights

Bad timing to stay. Few school groupes staying at same time. Good for kids. Bad room choice, view of the pool is nice but you hear the loud pool noises until 10pm during the week. I’d go again but rethink time of year + room choice

10

Yvon

Nov 19, 2025

·

Stayed 2 nights

Rooms needs renovations

4

Abdul

Oct 11, 2025

·

Stayed 3 nights

Arrogant staff — bad rooms — AC did not worked — reception staff asked to wait for 1 and half hour to repair the ac before giving new room. 1 st room was terrible, felt like cheap motel.. 2nd room was way better , felt renovated.. not a great option for the price but a decent hotel otherwise if u pay anything less than 200

10

Sarah

Oct 25, 2025

·

Stayed 1 night

Chambre parfaite pour une famille. C’était la première fois qu’on pouvait avoir une chambre adaptée pour 5 personnes dans un hôtel.

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10

sebastien

Sep 20, 2025

·

Stayed 1 night

Lots of activities for kids, a bit noisy in the evening if you have a room with atrium view.

8

Joëlle

Nov 2, 2025

·

Stayed 1 night

Le pommeau de la douche dans la chambre n'est vraiment pas pratique : les jets sont droits et à une hauteur zéro commode pour un adulte (trop bas), donc pas le choix de tenir le pommeau dans une main durant toute la douche. L'éclairage dans la chambre en général et particulièrement dans la salle de bain était vraiment insuffisant. La seule lampe de chevet lecture était défectueuse. Impossible de se maquiller dans la salle de bain. Le chauffage était peu efficace, nous avons eu froid une bonne partie de la nuit malgré une augmentation de la température par mon conjoint. La salle d'arcades avait une odeur vraiment désagréable comme si le tapis était très salle, avec une odeur d'urine. Près de la moitié des machines d'arcades étaient hors d'usage et le personnel n'avait pas de change à nous donner pour utiliser les machines et la machine à change était défectueuse.

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6

Jacynthe

Jun 16, 2025

·

Stayed 1 night

Hôtel parfait pour voyager avec des enfants. Il y a beaucoup d’enfants et d’activités pour eux. On se croirait dans un hôtel du sud section kids club. Pour un séjour en couple ce n’est pas idéal haha. On entend les portes claquer sans arrêt et les enfants courir dans le corridor. Impossible d’écouter le spectacle au bord de la piscine car le vacarme des jeunes dans la piscine avec l’écho prend toute la place. Le buffet déjeuner est très bon et varié. Les chambres manquent d’amour. Les lampes d’appoint ne fonctionnaient pas, le plancher est usé, les meubles sont usés, le lavabo se bouche, le support à papier de toilette est mal vissé. (Chambre 144 si jamais vous voulez faire la maintenance). Par contre le matelas est super confortable alors quand les enfants sont couchés on dort très bien. Je suis certaine que les familles passent un merveilleux moment à cet hôtel.

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6

Laddavanh

Jun 11, 2025

·

Stayed 2 nights

Ok pour les enfants, mais sans plus. L'ensemble des installations et ses aires de jeux de l'hotel sont viellot, l'etat des chambres etait passable, mais a besoin de renovation, car on peut voir que la peinture commencait à s'écailler.

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8

Farzad

Oct 7, 2025

·

Stayed 2 nights

I liked the pool. The room was so small .

8

Ziad

Oct 10, 2025

·

Stayed 2 nights

Clean room nice hot tub. Room though is very small

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Service

Staff are widely described as friendly, welcoming and helpful, and issues are often addressed when raised. Still, housekeeping during stays and restaurant or lifeguard service can be slow or inconsistent, and a few guests reported unhelpful responses.

Related guest reviews

2

Laura

Oct 27, 2025

·

Stayed 2 nights

No heating in the room Terrible service from staff Not accommodating Not professional Lack on staff on sight such as supervisors & maintenance to help fix issue.

10

Laura

Oct 30, 2025

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Stayed 2 nights

All of the hotle staff were very polite and kind,. They were exceptionally wonderful and helped put me at ease. The hotel was clean, and a fun place to stay. Thank you

10

Ryan

Oct 9, 2025

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Stayed 1 night

Excellent service at the front desk, room is very nice and welcoming. Coming off highway with all the construction signage not the best to get to the hotel entrance

10

Melissa

Aug 4, 2025

·

Stayed 2 nights

Clean hotel and friendly staff.

10

Ashley

Sep 12, 2025

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Stayed 3 nights

Great family friendly option. There was always something for the kids to do and the staff were wonderful.

4

Tamanna

Sep 1, 2025

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Stayed 3 nights

Poor service. They don’t clean the room at all. They don’t replace used towels either.

10

Yulia

May 21, 2025

·

Stayed 5 nights

Great service

10

Lise

Sep 19, 2025

·

Stayed 1 night

Service à la clientèle superbe

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6

Nancy

Jul 30, 2025

·

Stayed 3 nights

We had high hopes for our stay and, in many ways, the hotel delivered. The staff were incredibly warm, attentive, and always willing to help. They truly made us feel welcome from the moment we arrived. The activities offered were fantastic: fun, varied, and perfect for guests of all ages. And the amenities? Top-notch. From the pool area to the lounges and dining options, everything felt thoughtfully designed and well-maintained. Oh, did I mention the staff was awesome 👌, even the ones working in the shadows. However, one major issue overshadowed an otherwise great experience: the beds. They were, quite frankly, awful. No matter which room configuration; main bed or sofa bed we tried, the comfort just wasn’t there. Both options left us tossing and turning throughout the night. It became difficult to enjoy the days fully when the nights were spent trying to find a position that didn’t leave us aching. For a hotel that gets so much right, the poor sleep quality was disappointing. There is a lot of construction in the area, but can't blame them for that. We hope the management seriously considers upgrading the mattresses and sleeping arrangements. Doing so would elevate an already great place to something truly exceptional. We’d love to return someday... but those beds need a refresh!

8

Chunying

Aug 27, 2025

·

Stayed 3 nights

Nice place with amazing area of entertainment, but because of the construction around, it is not a great place for ones who are not travelling by car. Also, the language or the different racial group can not be a cause of being treated in an unfriendly or a different way. That’s how I felt from some of the staff during the stay.

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Location

Convenient for drivers near highways, a mall and the aquarium, but many note major road construction that complicates access and parking routes. It’s a drive from Old Québec and not ideal for walking.

Related guest reviews

8

Christian

Oct 23, 2025

·

Stayed 1 night

Tout est très bien ; seule lacune les travaux routiers…un cauchemar pour se rendre à l’hotel

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8

Dany-Pierre

Jun 24, 2025

·

Stayed 2 nights

Bien situer construction qui ajoute de la difficulté à trouver le stationnement

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8

Mark

Sep 11, 2025

·

Stayed 1 night

Stay was good. Room was clean. Food good. Place hard to get to due to all the construction.

8

Marcel

Oct 8, 2025

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Stayed 3 nights

There was lots of roadbuilding in the area

8

marilyne

Mar 24, 2025

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Stayed 2 nights

Lots of construction

10

david

Oct 6, 2025

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Stayed 1 night

Not a problem caused by the hotel but heavy rebuild of main roadway beside hotel made it difficult to access and leave the hotel. Was not mentioned on Google maps or by the hotel website. Would stay there again however, lovely hotel and friendly staff, very up to date even though an older hotel.

6

diana

Jun 24, 2025

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Stayed 1 night

Nice hotel with great staff and good amenities. However, due to the construction, the parking was just awful, with entrances and detours changing daily. Very difficult to access from main road.

10

Debbie

Jun 13, 2025

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Stayed 1 night

Beautiful older hotel that has been updated very nicely. Family oriented with amazing pool and slides for the kiddies..I would highly recommend staying here but it is so hard to get to right now as the road construction around it is horrendous!!☹️😟

8

Claire

Oct 22, 2025

·

Stayed 1 night

Accès à l’hôtel très compliqué

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6

Raymond Luis

Jun 24, 2025

·

Stayed 6 nights

Massive construction and dust. Cabs got lost constantly. Very far from old city.

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Dining

The buffet and on-site restaurant are convenient and popular with families, with several praising variety and value. Others found à la carte dishes mediocre, service slow, early closures or extra charges, and breakfast is often not included.

Related guest reviews

10

Marie-Ève

Feb 4, 2026

·

Stayed 2 nights

Super bien pensé pour les familles. La piscine et le module de jeux sont des incontournables. L'hôtel est propre et accueillant. Le resto offre de la bonne nourriture.

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4

Kathuissya

Nov 10, 2025

·

Stayed 2 nights

Il faisait froid dans la chambre . Obligés de manger du buffet déjeuner avant 8:00.. nous sommes allés nous asseoir sur l’heure du dîner dans le restaurant et personne n’est venu nous voir, nous avons donc quitté. il n’y avait personne au bar à deux reprises dimanche. on a dû aller chercher qqn en allant au lobby. Le bar de la piscine n’a pas ouvert et ce n’était pas indiqué. Vraiment décevant. Nous ne viendrons plus . Ils ont mis du parmesan dans mes pâtes au homard et ça goûtait le faux parmesan en poudre. Vraiment pas bon. Pas possible de dîner avant 12:00… bref. Vraiment déçue. Samedi c’était bien pour les activités, mais dimanche non. Beaucoup de service samedi, mais dimanche à ne plus répéter… commentaire très positif pour les animateurs de la salle de jeu. Merci.

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8

Amanda

Nov 13, 2025

·

Stayed 2 nights

Overall enjoyed our stay as a family. But the couple of things would limit a higher rating such as; food quality was lacking especially for the cost and the 2 dryers for guest use did not dry clothes even after 2 cycles. To encourage longer stays these should improve.

10

Valerie

Jan 26, 2026

·

Stayed 2 nights

C’est l’hôtel ideal lorsque tu as des enfants. Il y a tellement de choses à faire. Les photos ne rendent pas hommage à l’hôtel elle est encore mieux en vrai. Le seul b mol est le restaurant de l’hôtel le buffet du déjeuner etait bon mais le souper a la carte laissait à désirer ce n’était vraiment pas bon je vais assurément aller souper ailleurs quand je vais y retourner

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10

Breanna

Oct 24, 2025

·

Stayed 3 nights

We loved our stay! The rooms were so clean and comfortable, the pool was so much fun for 8 year old, the restaurant had such good food and all the staff was so amazing and friendly! We’re already planning to come back next year!

8

Alexandra

May 11, 2025

·

Stayed 1 night

Le service au restaurant etait tres lent malgre le fait que le restaurant etait pratiquement vide. Pas de petit dejeuner d'inclu. Cependant, l'animation et la piscine étaient vraiment exceptionnelles

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8

aline

May 20, 2025

·

Stayed 2 nights

Good Experience but the pool is too small, The restaurant was not good because when we arrived the food was almost finished and the service there did not pay attention to refilling so that people could eat. We still paid expensive per person, 29 plus tax, and we didn't eat anything.sorry but this is true if u take Buffet he didn't gifve you good service.

10

Bonnie

Aug 14, 2025

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Stayed 4 nights

I love the staff ,they were very helpful.Everyday there were activities for both kids and adults.The food at the restaurant especially the buffet was really good.Highly recommended.

8

Mario

Jul 13, 2025

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Stayed 2 nights

The property is amazing for children. Although a little expensive, when you book with Expedia it says breakfast is included but it is not and isn’t cheap.

10

Gaétan

May 8, 2025

·

Stayed 1 night

Les buffets souper et déjeuner étaient excellents.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $98	2 $102	3 $110	4 $101	5 $100	6 $119	7 $145
8 $55	9 $94	10 $96	11 $95	12 $101	13 $115	14 $540
15 $94	16 $96	17 $97	18 $98	19 $115	20 $128	21 $211
22 $103	23 $103	24 $103	25 $100	26 $104	27 $542	28 $203
29 $101	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
		1 $103	2 $111	3 $108	4 $164	5 $558
6 $102	7 $104	8 $105	9 $103	10 $116	11 $556	12 $601
13 $103	14 $103	15 $101	16 $104	17 $103	18 $129	19 $628
20 $127	21 $146	22 $146	23 $150	24	25	26
27 $257	28	29	30 $244	31

L'Hôtel Québec par JARO

Prices for L'Hôtel Québec par JARO

Monthly average prices

About this property

Location

Room options

Classic Room 1 Queen Bed

Superior Room, 1 Queen Bed, 1 Queen Murphy Bed, Garden View

Great 2 Rooms Suite, 1 Queen Bed, 2 Queen Murphy Beds

2 Rooms Suite, 1 Queen Bed, 2 Queen Murphy Bed

Studio 1 Queen Bed and 2 Queen Murphy Beds (One Room)

Superior Room, 1 Queen Bed, 1 Murphy Bed

Classic 1 Queen Bed, Partial Garden View

Adapted Room, 1 Queen and 1 Queen Murphy Bed

Superior Room, 2 Queen Murphy Beds, Kitchenette, Garden View

Superior Room, 2 Queen Murphy Beds, Kitchenette

Superior Room, 1 Queen Bed, 1 Queen Murphy Bed with Garden View Terrace

Guest reviews of L'Hôtel Québec par JARO

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about L'Hôtel Québec par JARO

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