XO Hotels City Centre

The hotel staff were very helpful, friendly, and accommodating throughout my stay, which I truly appreciated. However, the condition of the carpets in the room and even in the hallway was extremely disappointing. The smell coming from the carpet was awful and very strong, almost like it had not been replaced or properly cleaned for many years. The odor was so bad that it triggered a severe migraine, and I was unable to sleep the whole night. As someone who is asthmatic, I also found the dusty environment and smell very uncomfortable and unhealthy for my chest. The carpets really need to be changed or deeply cleaned because the smell throughout the hallway and room was overwhelming. Unfortunately, this completely affected the quality of my stay despite the good service from the staff.

The hotel is close to the central train station which made it convenient to get around as well as catch a train to the airport. But the hotel also has restaurants across and near it that if you have a room that faces the street, it can be noisy at night with the nightlife. Thursday night wasn’t as noisy as Friday and Saturday night. Ask for an inner room if possible.

everything is good except too many stairs. thank you

Lovely staff great location

The place and staff were amazing. Only problem was the elevator only went to floor 3 and we were on 4th with very narrow staircase.