Is parking available at the hotel?

Yes, parking is available nearby for a fee of USD 13 per day, located 66 feet away from the property. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A complimentary English breakfast is served daily from 7:30 AM to 10:00 AM.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, airport shuttle services are available for a surcharge of USD 20 per person for a roundtrip. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details on room accessibility are not provided.

Where is the hotel located in relation to local attractions?

The hotel is situated in the heart of Cuenca, within a 5-minute walk of San Blas Park and Plaza Rotary Market. It is approximately 0.3 miles from the New Cathedral of Cuenca and Civic Plaza, and 2.6 km from Cuenca Airport.

What are the hotel's policies regarding children?

Children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. However, children may not be eligible for complimentary breakfast.

Hotel Casa San Rafael

What guests think

At Hotel Casa San Rafael, travelers consistently praise the friendly, attentive staff and the charming, 130-year-old setting close to Cuenca’s historic center, while several reviews flag uncomfortable mattresses and bedding as a recurring drawback.

Breakfast feedback is mixed, ranging from delicious to basic with small portions or an occasional poor preparation. Cleanliness and overall upkeep receive frequent compliments. Some guests mention small single rooms and creaky floors, and noise can carry between rooms or from the street on busy nights. Expect a cozy stay with standout service in a character property that trades some modern comforts for charm.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Charming historic building frequently noted; beyond that, few specific facilities are discussed.

Related guest reviews

10

Analia

10 Jan 2022

·

Stayed 2 nights

El hotel es súper acogedor, con un estilo muy colonial que es justo lo que buscábamos. Está cerca de todo, recorrimos todo el centro caminando. Y la atención fue lo mejor! De principio a fin nos sentimos totalmente bienvenidos. Súper recomendado!

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8

Melissa

5 Feb 2023

·

Stayed 3 nights

The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.

10

VICTORIA

28 Oct 2023

·

Stayed 1 night

Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park

10

William

4 Nov 2023

·

Stayed 8 nights

Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.

8

Alejandro

10 Jul 2023

·

Stayed 3 nights

It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.

10

Michele

14 Apr 2023

·

Stayed 2 nights

Excellent staff beautiful hotel

10

Marina

11 Jan 2024

·

Stayed 4 nights

Hospitalidade, originalidade do imóvel, bela decoração, funcionários competentes e profissionais, confortável e acolhedor.

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10

Stuart

17 May 2023

·

Stayed 4 nights

Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.

10

Cecilia

9 Jun 2023

·

Stayed 5 nights

I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!

10

Marco

10 Apr 2023

·

Stayed 3 nights

El hotel es super lindo esta muy bien ubicado y la gente es muy amable. Full recomendado

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Cleanliness

Guests frequently describe the hotel as very clean and well kept.

Related guest reviews

10

Terry

1 Nov 2023

·

Stayed 1 night

I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.

8

Melissa

5 Feb 2023

·

Stayed 3 nights

The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.

10

William

4 Nov 2023

·

Stayed 8 nights

Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.

8

Alejandro

10 Jul 2023

·

Stayed 3 nights

It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.

10

Patricio

6 Jan 2024

·

Stayed 1 night

La ubicación excelente , amable atención y las instalaciones limpias . Un lugar acogedor

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10

Javier

13 Oct 2022

·

Stayed 1 night

Muy limpia y bien ubicada!

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AI-generated summary based on recent guest reviews

Rooms

Mattresses and bedding draw repeated complaints about comfort or age. Room sizes can run small (especially singles), and some guests report creaky floors or sound transfer; others noted quiet rooms depending on location.

Related guest reviews

8

Isabel

13 Aug 2022

·

Stayed 2 nights

The hotel is very nice. The service was superb. The beds were not very comfortable

10

Jerry

11 Sept 2023

·

Stayed 7 nights

Helpful staff quiet room

2

Ron

9 Oct 2023

·

Stayed 6 nights

Snarly desk help; small room w/o amenities

8

Melissa

5 Feb 2023

·

Stayed 3 nights

The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.

6

Allison

31 May 2023

·

Stayed 2 nights

Deberían mejorar la calidad de los colchones son muy incomodos y en ese sentido no hay una buena relación costo beneficio pero él personal todo excelente 👏

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8

Alejandro

10 Jul 2023

·

Stayed 3 nights

It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.

4

serena

2 Jan 2025

·

Stayed 3 nights

The bed in terrible condition, breakfast was terrible fried egg burn, first night only one towel for two person had to ask for more. Parking stated 13 per day and ended up paying 13 from 7 to 8 at night And 5 for night time total 18 per day. The gentleman did the cleaning was very nice and Vero. They tried their best to make the guest feel better.

8

Miguel

10 Jan 2022

·

Stayed 2 nights

Overall experience very good. The only thing not so good was the mattress quality. Hard surface and a bit unpleasant because it is a bit old.

10

Cecilia

9 Jun 2023

·

Stayed 5 nights

I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!

4

serena

2 Jan 2025

·

Stayed 2 nights

Very noisy you can heard the people next door snoring at night, the floors very squeaky and the bed very noisy and in bad condition. The amenities was real poor two little face soap not even 2x1 for two people per day.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, attentive, and helpful, though a few reviews mention unfriendly interactions.

Related guest reviews

10

Luis

7 Nov 2023

·

Stayed 3 nights

Muy buena atención!!!

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10

Jorge O.

9 Oct 2023

·

Stayed 5 nights

Great place, location & an amazing staff.

6

INES

31 Aug 2023

·

Stayed 4 nights

Excelente ubicacion, pero el personal a cargo no son amables.

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2

Ron

9 Oct 2023

·

Stayed 6 nights

Snarly desk help; small room w/o amenities

10

Valentina

9 May 2022

·

Stayed 3 nights

la atención y amabilidad fue impresionante

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10

Carlos

4 Sept 2024

·

Stayed 3 nights

Buen hospedaje y servicio muy atento

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10

Eva Soledad

17 Dec 2023

·

Stayed 1 night

El hospedaje muy bueno el personal muy amable

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10

Stuart

17 May 2023

·

Stayed 4 nights

Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.

10

Cecilia

9 Jun 2023

·

Stayed 5 nights

I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!

10

Thomas J

13 Jan 2025

·

Stayed 6 nights

Thank you to the wonderful staff at the Hotel Casa San Rafael. Outstanding hospitality! Looking forward to my next visit.

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AI-generated summary based on recent guest reviews

Location

Central, walkable location close to Calderon Park and the historic center. Some weekend street noise reported.

Related guest reviews

10

Terry

1 Nov 2023

·

Stayed 1 night

I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.

10

Jorge O.

9 Oct 2023

·

Stayed 5 nights

Great place, location & an amazing staff.

10

Mikael

7 Feb 2024

·

Stayed 2 nights

Very friendly place in a good location

10

Analia

10 Jan 2022

·

Stayed 2 nights

El hotel es súper acogedor, con un estilo muy colonial que es justo lo que buscábamos. Está cerca de todo, recorrimos todo el centro caminando. Y la atención fue lo mejor! De principio a fin nos sentimos totalmente bienvenidos. Súper recomendado!

Translate

8

Melissa

5 Feb 2023

·

Stayed 3 nights

The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.

10

VICTORIA

28 Oct 2023

·

Stayed 1 night

Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park

8

Alejandro

10 Jul 2023

·

Stayed 3 nights

It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.

10

Stuart

17 May 2023

·

Stayed 4 nights

Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.

10

Marco

10 Apr 2023

·

Stayed 3 nights

El hotel es super lindo esta muy bien ubicado y la gente es muy amable. Full recomendado

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10

Javier

13 Oct 2022

·

Stayed 1 night

Muy limpia y bien ubicada!

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: several guests enjoyed tasty meals, while others found it basic with small portions or poorly prepared items.

Related guest reviews

8

Melissa

5 Feb 2023

·

Stayed 3 nights

The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.

8

Alejandro

10 Jul 2023

·

Stayed 3 nights

It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.

4

serena

2 Jan 2025

·

Stayed 3 nights

The bed in terrible condition, breakfast was terrible fried egg burn, first night only one towel for two person had to ask for more. Parking stated 13 per day and ended up paying 13 from 7 to 8 at night And 5 for night time total 18 per day. The gentleman did the cleaning was very nice and Vero. They tried their best to make the guest feel better.

10

Stuart

17 May 2023

·

Stayed 4 nights

Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.

10

Cecilia

9 Jun 2023

·

Stayed 5 nights

I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $60	13 $61	14 $60
15 $60	16 $61	17 $61	18 $59	19 $60	20 $64	21 $64
22 $58	23 $60	24 $64	25 $65	26 $65	27 $62	28 $64
29 $64	30 $62

Su	Mo	Tu	We	Th	Fr	Sa
		1 $62	2 $58	3 $64	4 $64	5 $62
6 $65	7 $65	8 $64	9 $62	10 $64	11 $58	12 $55
13 $58	14 $64	15 $62	16 $64	17 $64	18 $58	19 $64
20 $64	21 $64	22 $64	23 $77	24 $77	25 $77	26 $64
27 $63	28 $66	29 $69	30 $64	31

Hotel Casa San Rafael

About this property

Location

Room options

Standard Twin Room

Standard Double Room

Standard Single Room

Guest reviews of Hotel Casa San Rafael

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Casa San Rafael

Prices for upcoming dates