Name: The Charles Hotel
Address: 209 Queen St, Old Town Historic District, Niagara-on-the-Lake, Niagara Regional Municipality, Canada, Niagara-on-the-Lake, Ontario, CA
Price range: $207–$397 per night
Rating: 8.9

What guests think

At The Charles Hotel, travellers highlight its charming historic character and walkable location, consistently friendly staff, and well-regarded on-site dining, while noting small or variable room sizes, dated elements, temperature controls via staff, and intermittent hot-water issues.

Guests appreciate the relaxing verandas and garden views, with some premium rooms offering terraces or balconies. Feedback about the building's condition is mixed, with comments about worn paint, dated windows, or outdoor furniture needing attention. Expect a charming, service-forward boutique stay with some old-building trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

On-site restaurant and bar receive strong praise, and many enjoy relaxing on the verandas and porches. Some outdoor furnishings and exterior paint show wear, and the historic building has no elevator.

Related guest reviews

10

Susan

Jun 9, 2023

·

Stayed 2 nights

Beautiful historical Inn! Loved the Gardens. We had room 103 which had lovely decor and a door out to the balcony! Everyone was so nice there. They arranged a complimentary shuttle to the play we saw! They also would make us a tray of tea every morning and evening when we requested. For breakfast we had the omelette and eggs Benedict were both delicious! Close to town yet on the edge of a golf course for pretty views. The lake is just a few blocks away! Loved it there!

10

David

Sep 5, 2024

·

Stayed 1 night

parking. Clean and organized. Easy safe walk to town. Highly recommended!

8

Kevin

Jul 13, 2025

·

Stayed 5 nights

The Charles is perfectly located for exploring Niagara-on-the-Lake, and by being at the end of the shopping area it avoids having the tourist crowds. All the Staff were wonderful: helpful, friendly, knowledgeable and attentive. Special call-out to the breakfast staff who were exceptional. The food at Breakfast (omelette- wow) and fine-dining in The Hobnob was also exceptional. The building is charming and beautiful, but looking tired with flaking paint and wobbly paving. Although there are terrace areas, the furniture is old, dusty and tatty- so it does not encourage you to sit down. Hot water for a shower can take up to 5 minutes running to become hot through the old plumbing ( yes I timed it!) As a sign of neglect, one of the trees partly collapsed whilst we were in our bedroom and luckily it fell away from our window and came down blocking the side road - this was quickly cut up and removed to reopen the road, but it could have been tragic it if fell down on our room or on top of cars in the car park or road. I hope the remove the remaining part of the tree as it was hollowed out by beetles. Several other trees also showed major insect damage and die-back… future trouble. Overall, it is highly recommended inspite of the lack of maintenance.

10

Randy

Oct 5, 2025

·

Stayed 1 night

The hotel had everything you needed. Bar, restaurant, great verandas, friendly staff.

8

Terry

Apr 27, 2025

·

Stayed 2 nights

Beautiful property. An old house, but well kept. The Hob Nob restaurant onsite is excellent, with a great little bar to hang out. Convenient easy walk to downtown NoTL and the Shaw Festival Theatre. Will definitely return.

8

Kayam

Apr 21, 2023

·

Stayed 2 nights

I was in town for the weekend with off site activities planned so only used the facility for sleeping. Will have to go back to try the restaurant. Nice location on the main strip of commercial properties so everything was within walking distance. Bike rentals available on site. The rooms are small and cozy and no elevators which I knew before booking my stay.

10

Jennifer

Sep 26, 2025

·

Stayed 1 night

The Hotel is quaint and charming, a very comfortable and cozy environment with multiple lovely verandas on which to sit and enjoy the surrounding gardens and interior spots to tuck in and enjoy a beautiful meal or a cocktail. Thoroughly enjoyable.

8

MaryAnn

Jul 29, 2023

·

Stayed 2 nights

Our stay at The Charles was a perfect way to enjoy the charm of Niagara on the Lake We were within easy walking distance of the theatre. The staff at the hotel was accomodating. We enjoyed dinner in the lovely dining room and breakfast out on the porch. The Charles Hotel earns our highest praise. Thank you for helping to make our stay a memorable experience.

10

Paul

Oct 1, 2025

·

Stayed 3 nights

It has an older, colonial style look with plenty of verandas and balconies. But modern where it counted (heating, A/C, internet etc.). Breakfasts were very good, as was the one hotel dinner I had. Cozy hotel bar as well. I'd definitely go back.

8

Cathy

Nov 1, 2024

·

Stayed 1 night

We enjoyed sitting on the porches/patio. Cushions on all seats would enhance the experience. Some repairs and paint would also help. Our room and bathroom were beautiful and very clean.

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Cleanliness

Rooms and bathrooms are frequently described as very clean and well kept. Occasional issues like leaks or musty, old smells are reported.

Related guest reviews

8

Alma

Oct 2, 2023

·

Stayed 2 nights

Property condition is a lot more worn out than the pictures. We had a major leak from the ceiling (light) leaking water into the bed and suitcase and got everything wet. They moved us to another room (no air conditioning) and it was 80 degrees this past weekends. They gave us a discount on the room and free breakfast, but for the money they charge for rooms we were expecting nicer accommodations.

4

Frederick

Apr 4, 2025

·

Stayed 1 night

Tired and worn out property. Room was lousy.

10

Tom

Dec 8, 2025

·

Stayed 1 night

The team was very welcoming and courteous. Our room was clean and cozy.

10

Anna

Apr 21, 2025

·

Stayed 1 night

We had the most wonderful stay at the Charles Hotel. Every detail was thought through, everything was clean and the staff were kind and respectful. We would definitely come by again, thank you so much!

10

Nathalie

Aug 30, 2024

·

Stayed 1 night

Clean

10

alison

Mar 28, 2023

·

Stayed 2 nights

The character of the hotel was intriguing and each room was different. I did have to change rooms due to water leaking from roof and was not compensated to move to a smaller room

10

Kerry

Jul 26, 2025

·

Stayed 1 night

Very clean, well kept and nice staff

10

John

Aug 29, 2025

·

Stayed 1 night

Loved the uniqueness of the property,very clean,staff are excellent

4

Anja

Oct 12, 2025

·

Stayed 1 night

The Hotel is located in a very nice area but the rooms could use some updating. It smells old and the rooms are very small.

8

Cathy

Nov 1, 2024

·

Stayed 1 night

We enjoyed sitting on the porches/patio. Cushions on all seats would enhance the experience. Some repairs and paint would also help. Our room and bathroom were beautiful and very clean.

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Rooms

Characterful rooms range from very small to spacious; premium options often add terraces or views, and several bathrooms are updated with heated floors and good showers. Recurring downsides include limited in-room temperature control, slow or inconsistent hot water, and some noise or dated fixtures.

Related guest reviews

6

Helen

Apr 17, 2024

·

Stayed 2 nights

Property was beautiful and service excellent. The AC unit was old and noisy though and we couldnt control it - all done centrally.

2

michelle

May 11, 2025

·

Stayed 1 night

This room is smaller than my closet. The lights are so bright outside the room that even with the blinds closes it’s like full daylight. Walls are paper thin and door is see through. Not worth 300 a night.

6

Suzanne

Jun 19, 2025

·

Stayed 3 nights

The room was extremely small. We kept falling over our own suitcases. The decor was not appealing. The coat rack in the bathroom that served as a towel rack fell over when no one touched it, and it was not overloaded. The lightbulbs in the fixtures did not match: warm white in some; bright white in others. The bushes are overgrown over the walks so it was necessary to go off the walk to get to the parking lot. One of the light fixtures in the parking lot had been hit by a car at some point and was still not repaired. The sidewalks in general were not high-heel friendly.

10

Natasha

Dec 28, 2023

·

Stayed 2 nights

This was our second stay at The Charles Hotel. This time we stayed at the Newark Room. We loved the heated bathroom floors, cozy layout, window seat and antique furniture. The whole staff was very friendly and efficient. Both check-in and check-out were quick and easy :) Thank you, everyone, for making our stay a memorable experience! Will come back in the future.

10

Katherine

Jun 1, 2025

·

Stayed 2 nights

Great spot. Walking distance to everything. Great staff. Rooms are small but well appointed.

10

Katrina

May 23, 2025

·

Stayed 2 nights

Only issue was hot water never got warm enough.

6

Richard

Aug 11, 2023

·

Stayed 3 nights

Room was small and difficult to maneuver around. No desk, only one chair (due to small size of room). Air conditioning not terribly effective. Staff was awesome and very helpful. Food was great.

6

Anne

Sep 11, 2025

·

Stayed 1 night

Our room was spacious and well appointed; the bed was very comfortable. The shower was beautiful and I appreciated the heated floor.

8

Adam

May 12, 2025

·

Stayed 1 night

Both my wife and I had to have cold showers in the morning. Otherwise all was good.

4

Steve

Dec 18, 2022

·

Stayed 1 night

Our room was disappointing very small and cold. Shower/ bath combo was dangerous and staircase to second floor was very hard to climb. We were surprised they would rent this room to anyone.

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Service

Staff are widely praised as welcoming, helpful and professional, with quick assistance and smooth check-ins. A few guests mention less responsive interactions or difficulty getting follow-up on issues.

Related guest reviews

10

Tom

Dec 8, 2025

·

Stayed 1 night

The team was very welcoming and courteous. Our room was clean and cozy.

10

Frances

Nov 16, 2025

·

Stayed 1 night

yes, all the staff were helpful and made our stay and our evening meal outstanding.

2

don

Nov 28, 2023

·

Stayed 1 night

Sooo cold. Heater was not working properly. Had them turn the thermostat up twice - to the 80s...still cold. Floor was like an ice rink. Tried to warm up...no hot water in the morning. Couldn't even have a shower. Frigid water only. I was told the manger would be in touch...4 days later, no word. Should have been refunded...miserable stay.

6

Ryan

Jun 24, 2024

·

Stayed 1 night

Staff unresponsive

8

Elsa

Jun 3, 2023

·

Stayed 4 nights

The staff made our stay exceptional. They were attentive without being intrusive, and worked hard to make our stay memorable.

10

beverley

Aug 18, 2025

·

Stayed 1 night

excellent staff

8

Toni

Aug 20, 2024

·

Stayed 1 night

Der Check-In war sehr freudlich. Die Zimmer sind kleiner, als sie auf den Bildern im Internet erscheinen. Die Bäder sind groß, haben sogar eine gute Dusche. Leider gibt es nicht viel Abstellmöglichkeiten und es fehlen -wie leider oft- Handtuchhaken. Das Restaurant war gut besucht, wir hatten leider keine Reservierung.

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10

Natasha

Aug 11, 2025

·

Stayed 2 nights

We spent the August long weekend at this hotel. This is our forth stay at the Charles Inn in the last two years and will we will definitely come back again. We usually stay in the Premium rooms, which are more expensive than the Deluxe and Petite Rooms. As it goes, you get what you pay for. We love the Premium rooms, especially, the one we stayed in this time. It had "a walk-out balcony with stunning views of the golf course." Thank you to the staff for honouring our request! Overall, the hotel staff is extremely professional, friendly and efficient. No issues with the check-in and check-out, in-room services, etc. The location is very convenient as you can walk along Queen street in the morning when there are no crowds; and when it gets busy, you can rent right at the hotel or hike or play golf. Thank you, everyone, who made our stay a wonderful experience!

10

rosalyn

Jun 25, 2025

·

Stayed 1 night

The room was spacious and comfortable. We had an issue with shower, Aliyah was helpful and sweet and made everything perfect again.

10

John

Dec 1, 2023

·

Stayed 1 night

Friendly staff. Always willing to help.

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Location

Excellent base for Niagara-on-the-Lake: a quiet end-of-street setting that is still an easy walk to shops, restaurants, theatres and the lake. One reviewer found the walk longer from the edge of the strip.

Related guest reviews

10

Maryann

Aug 21, 2024

·

Stayed 1 night

perfect location - just far enough away from the busy area, but walkable to plays, restaurants, etc.

6

Anthony

Jun 23, 2023

·

Stayed 2 nights

An older property in the lovely town of Niagara on the Lake. Air conditioning is controlled centrally and rooms are quite cold. Located at the edge of the main shopping street making for quite a long walk. Dining room is nice and food is quite good, but, way overpriced, as are other restaurants in the area.

10

Diane

Sep 1, 2025

·

Stayed 1 night

A very comfortable hotel and we had a lovely spacious room. Very close to the city core and the theatres. Staff were all friendly and helpful.

10

Andrea

May 30, 2023

·

Stayed 2 nights

Wonderful boutique hotel near the lake. Very quiet and walking distance to so many shops. Beautiful neighborhood.

6

Gerald

Sep 30, 2025

·

Stayed 2 nights

The main attraction for this hotel is its location right down the shopping street.

10

Jennifer

Jul 9, 2024

·

Stayed 1 night

We had a delightful stay at The Charles Hotel! This historic property has been updated to have modern amenities while still maintaining its charm. While close to the shopping and entertainment district (two blocks), it was just far enough away to be quiet and calm. Each member of the staff was friendly and welcoming - even the restaurant manager welcomed us while we were waiting for the hotel desk attendant to return. Overall, it was a wonderful visit.

10

Kimberly

Sep 7, 2025

·

Stayed 2 nights

Small hotel with great service. Nicely located to downtown. I would highly recommend!

6

Neil

Oct 10, 2025

·

Stayed 2 nights

Hotel is positioned well to be relatively quiet from road noise, but close enough to NOTL shops, cafes, restaurants, etc. Position of my room adjacent to creaky stairs, which didn't lend to the best night sleep. View from window was directly into a skip. Shower barely reached warm water.

10

Kevin

Sep 1, 2025

·

Stayed 1 night

Nice quite place to stay, close to everything downtown.

10

Darlene

Aug 6, 2024

·

Stayed 1 night

Quaint boutique hotel in a quiet area and easy walking access to shops & restaurants.

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Dining

Breakfasts and dinners at HobNob are often highlighted as excellent, with many enjoying quality dishes and a cozy atmosphere. Some note high prices, occasions when breakfast was not available or included, or limited access during events.

Related guest reviews

10

Brent

Nov 2, 2024

·

Stayed 1 night

We had a great stay at the Charles for our anniversary. The restaurant Hob Nob was fantastic. Great food and great service.

10

David Greg

Apr 22, 2025

·

Stayed 2 nights

If you like old quaint, like much of NOTL, you’ll love this 1800’s era converted mansion. Staff is so 5-star helpful and pleasant. Eggs benedict is first rate. Borders onto the oldest golf course in North America, right on the water of L Ontario. Walkable to all main street amenities. Lots to love. Greg, Caledon

8

Lauren

Jun 26, 2023

·

Stayed 3 nights

The food on property is over priced and just okay. The hotel is great.

8

Kevin

Jul 13, 2025

·

Stayed 5 nights

The Charles is perfectly located for exploring Niagara-on-the-Lake, and by being at the end of the shopping area it avoids having the tourist crowds. All the Staff were wonderful: helpful, friendly, knowledgeable and attentive. Special call-out to the breakfast staff who were exceptional. The food at Breakfast (omelette- wow) and fine-dining in The Hobnob was also exceptional. The building is charming and beautiful, but looking tired with flaking paint and wobbly paving. Although there are terrace areas, the furniture is old, dusty and tatty- so it does not encourage you to sit down. Hot water for a shower can take up to 5 minutes running to become hot through the old plumbing ( yes I timed it!) As a sign of neglect, one of the trees partly collapsed whilst we were in our bedroom and luckily it fell away from our window and came down blocking the side road - this was quickly cut up and removed to reopen the road, but it could have been tragic it if fell down on our room or on top of cars in the car park or road. I hope the remove the remaining part of the tree as it was hollowed out by beetles. Several other trees also showed major insect damage and die-back… future trouble. Overall, it is highly recommended inspite of the lack of maintenance.

8

Terry

Apr 27, 2025

·

Stayed 2 nights

Beautiful property. An old house, but well kept. The Hob Nob restaurant onsite is excellent, with a great little bar to hang out. Convenient easy walk to downtown NoTL and the Shaw Festival Theatre. Will definitely return.

8

MaryAnn

Jul 29, 2023

·

Stayed 2 nights

Our stay at The Charles was a perfect way to enjoy the charm of Niagara on the Lake We were within easy walking distance of the theatre. The staff at the hotel was accomodating. We enjoyed dinner in the lovely dining room and breakfast out on the porch. The Charles Hotel earns our highest praise. Thank you for helping to make our stay a memorable experience.

8

Keith

Jun 28, 2023

·

Stayed 1 night

The hotel is small, quaint and historic (old) bulding. Room was very small but comfortable and quiet. Washroom was clean and updated. It suited for a one night stay extension of a business trip. Disappointed to learn at check-in that breakfast was not being served while we were at hotel. No offer or alternative provided requiring going to another venue. In truth, would not have booked if we knew of this in advance.

8

Jamie

Jan 7, 2025

·

Stayed 1 night

I wish breakfast was included or at least tea and coffee available for all guests. Great location.

10

Paul

Oct 1, 2025

·

Stayed 3 nights

It has an older, colonial style look with plenty of verandas and balconies. But modern where it counted (heating, A/C, internet etc.). Breakfasts were very good, as was the one hotel dinner I had. Cozy hotel bar as well. I'd definitely go back.

10

michael

Dec 24, 2025

·

Stayed 1 night

The elegance and the food were top notch.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$186
February	$177
March	$169
April	$188
May	$195
June	$223
July	$230
August	$241
September	$236
October	$226
November	$183
December	$181

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $251	5 $240	6	7	8 $245	9	10 $397
11 $263	12 $242	13 $240	14 $240	15 $250	16 $286	17 $357
18 $228	19 $240	20 $251	21 $230	22	23 $275	24 $344
25 $226	26 $216	27 $207	28 $220	29 $216	30 $276	31 $326

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $239	21 $241	22	23	24	25	26
27	28	29	30

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Monthly average prices

About this property

Location

Room options

Basic Room, 1 Double Bed

Deluxe Room, 1 Queen Bed

Premium Room

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

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