Three Tuns Hotel

Staff we're great and friendly. The hotel needs lots of work doing on it. Well over priced for the accommodation in its present state. Parking was easy to find behind the hotel on a payment metre £12 for 24 hours.

The pub itself was clean & respectable, child friendly/dog friendly, ordered food to eat in the afternoon which was very nice (cut off point 2:30/3pm for food) Staff were extremely friendly & helpful, Strict check in times of between 12/5pm - checkout time also extremely strict, expected to leave the property before 10am. The cleanliness of the room was at a terrible level, cobwebs everywhere, wallpaper hanging off the walls, there'was mould on the inside of the sash window that only opens roughly about an inch for ventilation when the heating is on as a constant from early afternoon until close of business, the Kettle was so riddled in timescale there was no way I was using it (thankfully I had a travel kettle) the unit that the TV was on was absolutely thick with dust as was the TV (I left evidence of how dirty this was by using an anti Bac Wipes both on cabinet & window ledge that I doubt has been cleaned in a very very long time) the toilet moved away from the wall at every use, the taps in the bathroom were riddled in limescale/mould, the toilet moved away from the wall on every use, the bath was in a very tatty state, filler had been used in places to fix holes/cracks, shower has black mould in cubicle. There was no free WiFi as as advertised also was expected to pay for parking thru Smart Parking however area number didn't exist thru the app also signs state patrons of Three Tuns Hotel are able to park in the car park free of charge, £25 extra cost for 48hrs parking.

We did not stay, the room was disgusting, we will want a complete refund

We were on the third floor, the access stairs were off the kitchen and the atmosphere smelled of chips. The furniture and bed were old, with the bed having just a foam mattress. While the bedding and towels were clean, it was obvious that the room had not been cleaned in the corners for a time, the decor was also tired. Added to that the shower was moldy so we didn't use it, had to have a hand wash.

The property is old above pub and the rooms dated but none of these are the reasons for my review the sole reason is the cleanliness of the room was subpar. There was dust on the toilet the shower essentially looked like they'd only cleaned the side where fresh cups have been placed this was the only clean thing about the room my wife was horrendously biten by bugs. That being said the staff were nice and live entertainment was quite enjoyable.