Grand Mega Resort & Spa Bali

Really enjoyed staying here. Staff were lovely very helpful and always with a smile. Pool was clean and perfect temperature. Breakfast was delicious huge selection. Will definitely stay here again

This is NOT a grand mega resort. It is the most disgusting hotel I have ever stepped foot in. We complained about the cleanliness of our first rooms, we had two. We could smell the damp as soon as the door opened. The second room we were given was not much better, blood on one pillow, brown stains on another. The toilet seat was another experience. Hopefully I can upload pictures. We left after being offered a third room and were told the rooms were non refundable. A very expensive mistake for the hotel management to make. This is the dirtiest hotel I have ever been to. We looked at the pool, I would not even let my dog swim in it. Do not book this hotel - go somewhere else!!!

Do NOT BOOK!!! This hotel has bed bugs and ginormous RATS!! we were sitting in the dinning area waiting for them to give us a new room due to the amount of mold that was in our current room. While waiting in the downstairs dining area 2 Big RATS came from under the furniture. We ran out and immediately checked out. Do not book this hotel. Another guest that was there told us she had saw a RAT by the pool and they did nothing.

We only stayed one night so others may have better input. The room was nice but it had been used hard and some of the mirrored surfaces were cracked and the shower didn’t drain so the water ran the whole length of the bathroom. The pool was nice and breakfast was good.

They tried saying my travel agent cancelled my pre paid reservation. My agent tried calling for two hours and refused to answer the phone. They finally gave me a small room even though I paid for the largest room. There food was cold. Eggs were the only breakfast food. The TV didnt work. The frig didnt work. The slider didnt shut properly which allowed bugs inside. Deeply disapointed. The whole country is so dirty. Averge day in traffic was 5-6 hours. This hotel has rats in the trees.

The room was bigger then expected, the guest service staff was highly accommodating and helpful. The pool was a fun experience. Happy to stay here again

Staff were friendly and efficient, The room was clean but had the stench of cigarettes ,wifi worked well ,The pool was lovely clean well maintained and the buffet breakfast was exceptional if you like Asian cuisine, The busy highway made it hard to ctoss the road to the shopping centre which was very convenient,

I guess what you pay for is what you get. The property photos on expedia are stunning but are probably years old. The hotel is in disrepair. The floor boards are cracked in some places. The curtains have mold. The room floor plan is a bit funny. The AC works well.. did take a while to cool us when we first got there but the cleaning staff always left it on for us so when we got back for the 2nd night the room was already cold. You need that in the Bali heat. There are lots of bus tours that stay there overnight so first thing in the morning is a scramble for breakfast! Chaos all around... not a whole lot of selection either The pool and the surrounding area were dirty so we avoided it... The spa was not operational even though the name has the word "Spa" in it. Overall its an average hotel and good if you are going to be away all day and only back for a good sleep at night... don't expect to use a lot of the resort facilities.. you'll be disappointed

Honest review. Shocking and disappointed. Hotel lobby had no lights nor air con on, it gave an unwelcoming vibe. Was first given a room at lv 4. Went in and immediately shocked to see big patches of the room walls having mould. The light switch beside the door was covered with brown liquid we rly had no idea what that was. How could the housekeeping missed that? Called reception and asked for a room change and they brought us to a room at lv 1. This lv 1 room had no visible mould as it was covered with wallpapers but there was a perpetual stench of sweat smell. The bedsheets had stains on it so called them and they brought in another 4 pillow case. Upon inspection there were still stains and I realise they really inventory and property management issues even though staff were trying their best to provide the best service. Toilet walls and floor tiles were cracked and you could see all the mould within the cracks due to the humidity in the bathroom. Morning breakfast buffet was atrocious. Chicken seemed to be from the dinner yesterday and reheated, dry as hell. Flies were everywhere on each section (bread, fruits), so pls avoid them. The bowls and plates had stains and broken chips around that no one cared about and still placed there for your taking. It was really an eye-opener how they can name themselves 4-star. Although the property and inventory were poorly maintained, staff were friendly, greeted us, and were helpful. I would not come back again.

It was a really nice hotel with friendly staff and comfortable beds. And I loved the pool. Food was nice. I only have one complaint I ordered a Margherita pizza the other day and when I ate it, it had so much hot sauce/spice and couldn't really eat it and Margherita is tomato sauce not got sauce. But apart from that everything was great and you were all very helpful and kind.

Disgusting. Mould and damp everywhere and it smelt awful made all of our clothes smell damp, the smell made me feel sick. Wouldn't recommend this place to my enemy!

Grosse déception à tous les niveaux... Plus de 30€ la nuit, en basse saison en plus, c'est honteux pour une telle prestation nulle. Les 4 étoiles citées se résument à Zéro pour être polie. - L'accueil fut moyen : l'hôtesse ne comprend pas l'anglais et plus affairé à son téléphone perso. Une seconde plus compétente s'est occupée de moi enfin. - La chambre aussi vétuste que sale notamment : Sol avec des miettes et cheveux + draps rafistolés et linges usés + WC pas nettoyé et sale / idem pour la douche + douche eau chaude et froide alternée + des araignées avec leurs toiles partout dans la pièce + rideaux tachés et sales + poussières et divers tâches sur les meubles + baignoire pas lavée et sale. - La clim' qui disfonctionne : pas de réglage possible pour la température. - Odeur nauséabonde de moisi dans la chambre. Ainsi que dans les couloirs de l'hôtel. - Vitre extérieure cassée qui tient seulement qu'avec du scotch. - Une étagère qui tient avec un rouleau de PQ... Du jamais vu ! A tel point que l'office choqué en a rie aussi avec la preuve de mes photos. Je DECONSEILLE ce lieu nul en tous points : rien à faire sans taxis ! Face à la voie bruyante. Hôtel à fuir ! En 1 mois, j'en ai fait 5 dont moins étoilés et plus propres .

Do NOT BOOK!!! This hotel has bed bugs and ginormous RATS!! we were sitting in the dinning area waiting for them to give us a new room due to the amount of mold that was in our current room. While waiting in the downstairs dining area 2 Big RATS came from under the furniture. We ran out and immediately checked out. Do not book this hotel. Another guest that was there told us she had saw a RAT by the pool and they did nothing.

The place really needs a face lift, the floor was all warped, the shower door couldnt open all the way, it stank like mold and was hard to breath in , there was a cockroach and heaps of ants and the aircon only just worked when you were in the room. The staff where useless when we ask to swap rooms or get a refund

Staff were friendly and efficient, The room was clean but had the stench of cigarettes ,wifi worked well ,The pool was lovely clean well maintained and the buffet breakfast was exceptional if you like Asian cuisine, The busy highway made it hard to ctoss the road to the shopping centre which was very convenient,

5日程滞在しましたが掃除がとても丁寧で綺麗でした！

Breakfast was decent, that’s literally the only thing good about this place. I stayed here 2x in 2018 then 2019, same price, and it was so great, pool was great, rooms were actually clean, you just paid for the price and I was very satisfied. Thought I’d go back again after having great experiences in the past and I was very disappointed. The room actually smelt like old swimming pool water, we found a cockroach on the floor the 2nd day, the bed was rock hard, there was this small cushion couch in the bathroom which had all sorts of stains on it, the shower water was insanely hot sometimes even when it was supposed to be just warm, the mirrors were cracked, the bathroom door always had so much water coming out if it because the shower would get overfilled. It just seems like there was no maintenance at all over the last few years which is a shame.

Honest review. Shocking and disappointed. Hotel lobby had no lights nor air con on, it gave an unwelcoming vibe. Was first given a room at lv 4. Went in and immediately shocked to see big patches of the room walls having mould. The light switch beside the door was covered with brown liquid we rly had no idea what that was. How could the housekeeping missed that? Called reception and asked for a room change and they brought us to a room at lv 1. This lv 1 room had no visible mould as it was covered with wallpapers but there was a perpetual stench of sweat smell. The bedsheets had stains on it so called them and they brought in another 4 pillow case. Upon inspection there were still stains and I realise they really inventory and property management issues even though staff were trying their best to provide the best service. Toilet walls and floor tiles were cracked and you could see all the mould within the cracks due to the humidity in the bathroom. Morning breakfast buffet was atrocious. Chicken seemed to be from the dinner yesterday and reheated, dry as hell. Flies were everywhere on each section (bread, fruits), so pls avoid them. The bowls and plates had stains and broken chips around that no one cared about and still placed there for your taking. It was really an eye-opener how they can name themselves 4-star. Although the property and inventory were poorly maintained, staff were friendly, greeted us, and were helpful. I would not come back again.

Unfortunately the pictures do not match the current state of the property. It is very run down, rooms were smelly, mouldy and there was broken mirrors, fridge and aircon not working. We were supposed to stay another two nights but ended up checking in elsewhere due to the condition of the property. It needs some tlc and we hope this place will improve one day.

The room was un liveable. Extremely unhygienic. Mouldy, cockroaches spiders, holes in the walls, wires hanging out. We moved to another hotel after having to stay 1 night does to coming in late. Never experienced this in bali ever before.

The shower door didn't open fully. Had to walk in sideways and we are not big people. The does to the balcony even when locked you could still open them. The shower flow was very poor. Needs updating. Won't be staying there again

Rooms are very old and not like the photos. Linen smelled like old body odor. Room smelled like mould. We were on 4th floor but sounded like we were sitting right near the pool. Being woken up at 5am by screaming people in the pool was not good. Left the hotel and went elsewhere for the duration of our stay.

The place really needs a face lift, the floor was all warped, the shower door couldnt open all the way, it stank like mold and was hard to breath in , there was a cockroach and heaps of ants and the aircon only just worked when you were in the room. The staff where useless when we ask to swap rooms or get a refund

Property is in need of a facelift. Photos online are very old. Was woken up at 5am by screaming people in the pool. Sounded like you were poolside even though on level 4. Room smelled, pillow smelled. Staff were friendly and food was nice. Checked out after a day and went elsewhere.

The room was bigger then expected, the guest service staff was highly accommodating and helpful. The pool was a fun experience. Happy to stay here again

This was a pretty nice place. Comfortable room and nice staff. They also provide laundry services. Cold ac but not good water heater.

I guess what you pay for is what you get. The property photos on expedia are stunning but are probably years old. The hotel is in disrepair. The floor boards are cracked in some places. The curtains have mold. The room floor plan is a bit funny. The AC works well.. did take a while to cool us when we first got there but the cleaning staff always left it on for us so when we got back for the 2nd night the room was already cold. You need that in the Bali heat. There are lots of bus tours that stay there overnight so first thing in the morning is a scramble for breakfast! Chaos all around... not a whole lot of selection either The pool and the surrounding area were dirty so we avoided it... The spa was not operational even though the name has the word "Spa" in it. Overall its an average hotel and good if you are going to be away all day and only back for a good sleep at night... don't expect to use a lot of the resort facilities.. you'll be disappointed

Breakfast was decent, that’s literally the only thing good about this place. I stayed here 2x in 2018 then 2019, same price, and it was so great, pool was great, rooms were actually clean, you just paid for the price and I was very satisfied. Thought I’d go back again after having great experiences in the past and I was very disappointed. The room actually smelt like old swimming pool water, we found a cockroach on the floor the 2nd day, the bed was rock hard, there was this small cushion couch in the bathroom which had all sorts of stains on it, the shower water was insanely hot sometimes even when it was supposed to be just warm, the mirrors were cracked, the bathroom door always had so much water coming out if it because the shower would get overfilled. It just seems like there was no maintenance at all over the last few years which is a shame.

Unfortunately the pictures do not match the current state of the property. It is very run down, rooms were smelly, mouldy and there was broken mirrors, fridge and aircon not working. We were supposed to stay another two nights but ended up checking in elsewhere due to the condition of the property. It needs some tlc and we hope this place will improve one day.

The property is nothing like they share online, the rooms are broken down, the room floor falling apart, room full with mosquitoes, could not sleep properly with mosquitoes noise, toilets not flushing properly, manage do not check any room before welcoming any guests ,if you accidentally brake something in the room they want charge arm and leg, the staff following at the lobby to remind you to pay for the items, when you still staying at the hotel, overall Zero customer services, I do nor recommend anyone to stay at this hotel, unless you just going for the pool and the Gym.

Really enjoyed staying here. Staff were lovely very helpful and always with a smile. Pool was clean and perfect temperature. Breakfast was delicious huge selection. Will definitely stay here again

Loved the staff. Very cheerful, Kind, Helpful & accomodating.

The cleaner was great and some other staff. The staff in charge during our check in and check out date are scammers. They charged us 90000 IR from 7-2 as we arrived early. I already communicated to them that I want to extend as instead of checking out @ 2 we will check out @ 6 pm. The hotel manager was so rude and asked us to pay 200000 IR hourly from 12 pm to 6 pm. Also, the bathrooms were blocked. We originally booked in seminyak but was given accomodation in Kuta. I lost some of my valuables as they make us do a rush packing and I don’t even know wherey stuffs are. They are so poor in communication, even the manager was not fluent in English and was extremely rude. The manager was an old guy. He waa the oldest amongst all the employees on duty on the 5th of May 2024.

The place really needs a face lift, the floor was all warped, the shower door couldnt open all the way, it stank like mold and was hard to breath in , there was a cockroach and heaps of ants and the aircon only just worked when you were in the room. The staff where useless when we ask to swap rooms or get a refund

They tried saying my travel agent cancelled my pre paid reservation. My agent tried calling for two hours and refused to answer the phone. They finally gave me a small room even though I paid for the largest room. There food was cold. Eggs were the only breakfast food. The TV didnt work. The frig didnt work. The slider didnt shut properly which allowed bugs inside. Deeply disapointed. The whole country is so dirty. Averge day in traffic was 5-6 hours. This hotel has rats in the trees.

The room was bigger then expected, the guest service staff was highly accommodating and helpful. The pool was a fun experience. Happy to stay here again

This was a pretty nice place. Comfortable room and nice staff. They also provide laundry services. Cold ac but not good water heater.

Hotel needs a bit love and care, outside areas good, room can use maintenance. Reception staff could be more helpful

The staff were great

It was a really nice hotel with friendly staff and comfortable beds. And I loved the pool. Food was nice. I only have one complaint I ordered a Margherita pizza the other day and when I ate it, it had so much hot sauce/spice and couldn't really eat it and Margherita is tomato sauce not got sauce. But apart from that everything was great and you were all very helpful and kind.

Grosse déception à tous les niveaux... Plus de 30€ la nuit, en basse saison en plus, c'est honteux pour une telle prestation nulle. Les 4 étoiles citées se résument à Zéro pour être polie. - L'accueil fut moyen : l'hôtesse ne comprend pas l'anglais et plus affairé à son téléphone perso. Une seconde plus compétente s'est occupée de moi enfin. - La chambre aussi vétuste que sale notamment : Sol avec des miettes et cheveux + draps rafistolés et linges usés + WC pas nettoyé et sale / idem pour la douche + douche eau chaude et froide alternée + des araignées avec leurs toiles partout dans la pièce + rideaux tachés et sales + poussières et divers tâches sur les meubles + baignoire pas lavée et sale. - La clim' qui disfonctionne : pas de réglage possible pour la température. - Odeur nauséabonde de moisi dans la chambre. Ainsi que dans les couloirs de l'hôtel. - Vitre extérieure cassée qui tient seulement qu'avec du scotch. - Une étagère qui tient avec un rouleau de PQ... Du jamais vu ! A tel point que l'office choqué en a rie aussi avec la preuve de mes photos. Je DECONSEILLE ce lieu nul en tous points : rien à faire sans taxis ! Face à la voie bruyante. Hôtel à fuir ! En 1 mois, j'en ai fait 5 dont moins étoilés et plus propres .

L'accueil est agréable. La chambre est vétuste, équipement en mauvais états. Salle de bain est grande mais rien ne tient. Petit dejeuner passable. Juste pratique car proche de l aeroport.

Staff were friendly and efficient, The room was clean but had the stench of cigarettes ,wifi worked well ,The pool was lovely clean well maintained and the buffet breakfast was exceptional if you like Asian cuisine, The busy highway made it hard to ctoss the road to the shopping centre which was very convenient,

Really enjoyed staying here. Staff were lovely very helpful and always with a smile. Pool was clean and perfect temperature. Breakfast was delicious huge selection. Will definitely stay here again

We only stayed one night so others may have better input. The room was nice but it had been used hard and some of the mirrored surfaces were cracked and the shower didn’t drain so the water ran the whole length of the bathroom. The pool was nice and breakfast was good.

They tried saying my travel agent cancelled my pre paid reservation. My agent tried calling for two hours and refused to answer the phone. They finally gave me a small room even though I paid for the largest room. There food was cold. Eggs were the only breakfast food. The TV didnt work. The frig didnt work. The slider didnt shut properly which allowed bugs inside. Deeply disapointed. The whole country is so dirty. Averge day in traffic was 5-6 hours. This hotel has rats in the trees.

Staff were friendly and efficient, The room was clean but had the stench of cigarettes ,wifi worked well ,The pool was lovely clean well maintained and the buffet breakfast was exceptional if you like Asian cuisine, The busy highway made it hard to ctoss the road to the shopping centre which was very convenient,

Food was stale and dogs barking all nite couldn’t sleep

I guess what you pay for is what you get. The property photos on expedia are stunning but are probably years old. The hotel is in disrepair. The floor boards are cracked in some places. The curtains have mold. The room floor plan is a bit funny. The AC works well.. did take a while to cool us when we first got there but the cleaning staff always left it on for us so when we got back for the 2nd night the room was already cold. You need that in the Bali heat. There are lots of bus tours that stay there overnight so first thing in the morning is a scramble for breakfast! Chaos all around... not a whole lot of selection either The pool and the surrounding area were dirty so we avoided it... The spa was not operational even though the name has the word "Spa" in it. Overall its an average hotel and good if you are going to be away all day and only back for a good sleep at night... don't expect to use a lot of the resort facilities.. you'll be disappointed

Breakfast was decent, that’s literally the only thing good about this place. I stayed here 2x in 2018 then 2019, same price, and it was so great, pool was great, rooms were actually clean, you just paid for the price and I was very satisfied. Thought I’d go back again after having great experiences in the past and I was very disappointed. The room actually smelt like old swimming pool water, we found a cockroach on the floor the 2nd day, the bed was rock hard, there was this small cushion couch in the bathroom which had all sorts of stains on it, the shower water was insanely hot sometimes even when it was supposed to be just warm, the mirrors were cracked, the bathroom door always had so much water coming out if it because the shower would get overfilled. It just seems like there was no maintenance at all over the last few years which is a shame.

Honest review. Shocking and disappointed. Hotel lobby had no lights nor air con on, it gave an unwelcoming vibe. Was first given a room at lv 4. Went in and immediately shocked to see big patches of the room walls having mould. The light switch beside the door was covered with brown liquid we rly had no idea what that was. How could the housekeeping missed that? Called reception and asked for a room change and they brought us to a room at lv 1. This lv 1 room had no visible mould as it was covered with wallpapers but there was a perpetual stench of sweat smell. The bedsheets had stains on it so called them and they brought in another 4 pillow case. Upon inspection there were still stains and I realise they really inventory and property management issues even though staff were trying their best to provide the best service. Toilet walls and floor tiles were cracked and you could see all the mould within the cracks due to the humidity in the bathroom. Morning breakfast buffet was atrocious. Chicken seemed to be from the dinner yesterday and reheated, dry as hell. Flies were everywhere on each section (bread, fruits), so pls avoid them. The bowls and plates had stains and broken chips around that no one cared about and still placed there for your taking. It was really an eye-opener how they can name themselves 4-star. Although the property and inventory were poorly maintained, staff were friendly, greeted us, and were helpful. I would not come back again.

It was a really nice hotel with friendly staff and comfortable beds. And I loved the pool. Food was nice. I only have one complaint I ordered a Margherita pizza the other day and when I ate it, it had so much hot sauce/spice and couldn't really eat it and Margherita is tomato sauce not got sauce. But apart from that everything was great and you were all very helpful and kind.