Opera, Duplex Apartment – Three-bedroom Duplex Apartment

Beds and pillows were not comfortable not very clean

The apartment was adequate for our family of six, and the location was excellent, with many of the best areas within close proximity. We did have a good time during our stay. Upon arrival, we encountered an issue with the water heater, which was resolved the following day since we arrived late in the evening; however, this should have been checked prior to our arrival by the property manager.The internet connection was good, but the television only provided audio (music only) with no video, despite the internet being available. We were unsure why this was the case.We have stayed at other Vrbo properties in Spain where a small welcome package was provided, such as basic information about nearby shops and essentials, and in some cases coffee, water, or even a bottle of wine. While not essential, these thoughtful touches significantly enhanced the overall experience.Given that this was the highest nightly rate we have paid, our expectations were higher. Addressing these small details would have made a significant positive impact on our overall experience and review.

Great property in great location. Managers were great to deal with. Highly recommend this beautiful property close to everything in the city center!

The condo was very centrally located and was stocked with what we needed. Plenty of space for our family of 5. And a bonus having laundry! Tons of great eating places and shops and one block off of Gran Via. Only downside was the noise from the construction but not the building’s fault.

Unfortunately there was very loud construction going on in the building with this unit. It woke us up every morning and you could not stay in the apartment during the day due to the shaking and loud noise. The construction will be going on for two years we heard. Also, the hot water wasn't working several days so no hot showers on those days. Heat also wasn't working and had to be repaired. Electric keypad for front door broke twice and we were stranded outside in the rain. This unit should not be rented out until the construction is complete and the hot water, entry keypad and heat are repaired or replaced so they are reliable. It is in a great location and has a lot of potential. Madrid is a great city so we loved being in Madrid. We just wished we had a good experience at the VRBO.