Holiday Inn Express - Sault Ste. Marie by IHG

Pool, hot tub and sauna are popular and generally clean, but there are recurring reports of closures, strong chlorine, and occasional maintenance or cleanliness issues. Parking is limited and paid, and there is only one elevator.

Many reviews praise clean rooms and public areas, but there are repeated notes about dirty or musty elevators and hallways, bathroom mold or mildew, unpleasant odors, and occasional pests.

Rooms are mostly comfortable, quiet and sometimes spacious or renovated, with good beds. However, some feel dated or small, and guests noted issues like noise near elevators, door or lock problems, weak TV or Wi-Fi setup, and temperature control quirks.

Service is widely described as friendly, helpful and accommodating at the front desk and housekeeping. A few guests reported slow or absent check-in and curt interactions from breakfast staff.

Convenient for the waterfront boardwalk, mall, arena, locks and train, with many dining options nearby. Some guests felt the surrounding area seemed rundown or unsafe, and downtown parking can be tight.

Breakfast earns frequent praise for variety and quality, including some gluten-friendly options. On busy mornings seating and items can run out or be slow to replenish, start times may be late for early outings, and a few noted brusque service.