Is parking available at the property?

Yes, free self-parking is available on-site. Guests must contact the property in advance to reserve parking.

Are pets allowed at the property?

Yes, pets are allowed with a fee of NZD 35.00 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 14:00 until 22:00, and check-out is at 10:00. Early or late check-in/check-out may be available for a fee and should be requested in advance.

Where is the property located in relation to key landmarks?

The property is located in Masterton Central, within a 5-minute drive of the Museum of Early Childhood and Queen Elizabeth Park. It is approximately 1.8 miles from Shear Discovery and Aratoi: Wairarapa Museum of Art and History.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

U Studios Masterton, SureStay Collection by BW

What guests think

Across recent reviews of U Studios Masterton, SureStay Collection by BW, guests highlight a quiet residential location and generally clean, simple accommodation with parking at the door, while noting dated areas and largely self‑service operations.

Villas are spacious and well presented, but room comfort varies, with reports of hard or sagging mattresses. Several comments flag inconsistent Wi‑Fi and TV connectivity, low shower pressure, and a pool that can be closed or unclean. Overall, expect basic, quiet lodging suited to short, good‑value stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking at the door is convenient. Reviews also mention that the pool can be closed or dirty, shower pressure may be low, and TV streaming/apps may not work or require payment.

Related guest reviews

6

Selina

3 Oct 2024

·

Stayed 1 night

Arrived and the person was pleasant. However the key was not where they said it was which led to a longer wait time. The pool is stated online as open year round but it was closed. The playground is a hazard, the slide is rusty, the swing and seesaw were as well. There were no other options for kids. Shower is very slippery with no hand rail or extraction fan. A tv is definitely needing in the rooms with the queen bed in. There are locks on the bedrooms that should not be there. Bathroom doesnt lock and for the amount of money spent for 1 night i have to say it was seriously not worth it.

4

Phillip

20 May 2025

·

Stayed 1 night

Was next to no hot water and the shower was pretty average. Cheap place to stay and its nice you get to park outside your room.

10

Rosemarie B

27 Jul 2024

·

Stayed 1 night

Internet are poor.

8

Phillip

8 Dec 2024

·

Stayed 1 night

Enjoyed going for a swim. Pool was pretty filthy though. Nice area and loved staying there.

10

William

31 Dec 2023

·

Stayed 5 nights

I really liked my room ill be back next year for sure loved the place good swimming pool it was a shame no netflix or amazon prime you have to pay for it but least they got a tv

8

Claire

17 Jan 2024

·

Stayed 1 night

Good basic motel room with great outdoor area and plenty of parking. Communication and check in instructions were good.

8

Ross and Karen

24 Feb 2024

·

Stayed 1 night

Property was well priced and not far out of town by car. Only negative was low shower pressure and one of the shower soap dispensers was broken, otherwise no complaints.

10

Graeme

1 Dec 2025

·

Stayed 1 night

Always clean & tidy great parking at your door.

8

Peter

15 Mar 2025

·

Stayed 1 night

Great place for the money. Not fancy but functional. Good bed and shower. Fast internet. Well off the street so nice and quiet. Never saw or needed ant staff

8

Sharon

12 Feb 2024

·

Stayed 2 nights

Cramp parking. Even though you could parrell park right outside your unit, if you were end unit,hard to get out. Window latches looked pretty flimsy in kitchen and bathroom, making the property not feel very secure.

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Cleanliness

Many reviews describe rooms as clean and tidy. A smaller number report issues such as dirty bathrooms or linens, unpleasant odours (including smoke), or ants.

Related guest reviews

2

Bertadene

20 Apr 2025

·

Stayed 2 nights

Bed was very hard, bathroom was dirty, bed sheets and duvet cover had stains on them, James the owner or Manager was not helpful at all! Double booked on my first night which I had to go find another accommodation out of my own pocket! Office always closed, only talked through messages and phone calls! Worse experience ever, will never recommend to anyone!

10

David

25 May 2025

·

Stayed 1 night

We stayed in the Villa, it was amazing and there was room for everyone, it was warm, clean and beautifully presented. We absolutely loved our stay thank you .

8

Cushla

1 Mar 2026

·

Stayed 1 night

Clean room in a quiet part of Masterton. Didnt deal with any staff as the checkin and checkout all done online

10

John

25 Aug 2022

·

Stayed 2 nights

Excellent 3 days Comfortable, clean Just been painted All new Bed coverings Couldn't fault it

8

Carol

1 Aug 2024

·

Stayed 1 night

The place was very clean, but affordability there was a bad smell in the room. Other that that the place was lovely, clean warm and a comfortable bed

6

Michelle

8 Jan 2023

·

Stayed 19,365 nights

Older style place that has had a lick of paint and a bit of a tidy up. Strong smell of cigarette smoke in room.

8

Janice

4 Jan 2025

·

Stayed 1 night

Set back from the road and quiet clean and tidy

10

Michael

7 Dec 2024

·

Stayed 1 night

The room we were in was clean, tidy and had everything we needed - comfortable bed, tea, coffee, clean towels. Great basic place to sleep

8

Anna

28 Aug 2024

·

Stayed 3 nights

Comfortable, quiet, warm and clean, but live TV didn't work and there were a lot of ants if any food was left out. Overall a good stay!

8

Jason

4 Nov 2023

·

Stayed 1 night

Was a nice spot, the property was clean and tidy

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AI-generated summary based on recent guest reviews

Rooms

Rooms are older and basic, with some updates; villas are spacious. Bed comfort varies, and some furnishings feel worn; Wi‑Fi feedback ranges from fast to poor.

Related guest reviews

8

Michelle

26 Apr 2023

·

Stayed 3 nights

It was a good stay. Basic space but comfortable enough. Recommend.

10

David

25 May 2025

·

Stayed 1 night

We stayed in the Villa, it was amazing and there was room for everyone, it was warm, clean and beautifully presented. We absolutely loved our stay thank you .

10

Renee

21 Mar 2025

·

Stayed 1 night

Tidy Villa with plenty of space

10

Ivan

17 Jun 2024

·

Stayed 4 nights

Older units but a great bed to sleep in would stay there again

10

Graeme

25 Feb 2024

·

Stayed 1 night

Would have been very good but the comfortable chair was so far from comfortable. It needed to be recovered & a new seat. Overall very good.

8

Trisha

7 Jan 2024

·

Stayed 1 night

Good option for overnight sleep. Bed was comfortable. Shower was good but low pressure.

4

Mark

2 Nov 2025

·

Stayed 1 night

The room was clean, and location was good, but the bed sagged in the middle and the TV would not connect to any apps or channels. There was only enough plunger coffee for one person and the hot water tap was too hot to wash hands under safely. Overall would not recommend

8

Peter

15 Mar 2025

·

Stayed 1 night

Great place for the money. Not fancy but functional. Good bed and shower. Fast internet. Well off the street so nice and quiet. Never saw or needed ant staff

6

Brian

14 Jun 2024

·

Stayed 4 nights

Quiet (mid-winter). An older property (1960s?) but redecorated. Spacious. Well-appointed, with kitchenette, bathroom and easy chairs. No table. Mattress was a bit lumpy. Short walk to Rennall St Railway Station. 1.5 km walk to town. Stayed 4 nights to visit family and overall it was a pleasant stay.

6

Jeffrey

30 Mar 2025

·

Stayed 1 night

Motel is in the middle of a residential area away from main roads or the centre of town. It is very old with a tiny kitchen area and old bathroom (door had been removed from toilet to try and make more room in a pokey space). I would guess that the motel was built early 1960’s and they have splashed some paint around to try and modernise. The motel is not manned - the company sent a code to access a locked box outside the unit to obtain the key.

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Service

Operations are mostly contactless via lock boxes, and communication is often clear and responsive. However, a few guests reported unhelpful service, a double booking, or difficulty reaching staff.

Related guest reviews

10

Tracie

16 Jul 2023

·

Great friendly check in. Lots of space for the dogs to run. Clean rooms - very happy with the property for the price!

8

Susan

4 Mar 2024

·

Stayed 1 night

Also really appreciated that we could have our little dog with us. Lovely friendly helpful staff.

2

Bertadene

20 Apr 2025

·

Stayed 2 nights

Bed was very hard, bathroom was dirty, bed sheets and duvet cover had stains on them, James the owner or Manager was not helpful at all! Double booked on my first night which I had to go find another accommodation out of my own pocket! Office always closed, only talked through messages and phone calls! Worse experience ever, will never recommend to anyone!

10

James

31 Dec 2023

·

Stayed 1 night

I like the lock box for the key.

8

Cushla

1 Mar 2026

·

Stayed 1 night

Clean room in a quiet part of Masterton. Didnt deal with any staff as the checkin and checkout all done online

8

Jennifer

30 Apr 2024

·

Stayed 1 night

When we checked in we noticed there was a small water leak in the bathroom sink. We contacted the staff via email and had a reply within minutes! They offered to change rooms for us but since we were leaving in the morning to continue our road trip we did not find it necessary. We we really impressed with how promptly we were replied to

8

Claire

17 Jan 2024

·

Stayed 1 night

Good basic motel room with great outdoor area and plenty of parking. Communication and check in instructions were good.

10

Graeme

3 Jul 2024

·

Stayed 1 night

Very tidy & adequately appointed. Quiet & restful. Parking at the door excellent. Safe Location. Great communication from the team.

8

Beryl

21 Nov 2025

·

Stayed 3 nights

Room was great. Didn't meet any staff. Only spoke to someone when checking in by phone.

6

Jeffrey

30 Mar 2025

·

Stayed 1 night

Motel is in the middle of a residential area away from main roads or the centre of town. It is very old with a tiny kitchen area and old bathroom (door had been removed from toilet to try and make more room in a pokey space). I would guess that the motel was built early 1960’s and they have splashed some paint around to try and modernise. The motel is not manned - the company sent a code to access a locked box outside the unit to obtain the key.

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AI-generated summary based on recent guest reviews

Location

Set back in a quiet residential area away from the town centre; several guests felt safe. Access by car is straightforward, with SH2 nearby and a short walk to a local train station.

Related guest reviews

8

Cushla

1 Mar 2026

·

Stayed 1 night

Clean room in a quiet part of Masterton. Didnt deal with any staff as the checkin and checkout all done online

10

Jo

23 Sept 2024

·

Stayed 1 night

Safe and quiet. Nothing to dislike

10

Harrison

2 Nov 2024

·

Stayed 1 night

Pretty nice spot not too close to town

10

Trevor

11 Jul 2024

·

Stayed 1 night

Nice quiet place to stay

10

Anita

20 Mar 2024

·

Stayed 1 night

close to town we have stayed here before its clean and quiet.

8

Riane

10 Nov 2024

·

Stayed 2 nights

Lovely stay. Exactly what we needed for a quick trip to Masterton for the night. Nice and quiet as well

10

Jo

15 Dec 2024

·

Stayed 3 nights

Quiet and easy access to SHW 2

8

Janice

4 Jan 2025

·

Stayed 1 night

Set back from the road and quiet clean and tidy

10

Alexander

18 Mar 2025

·

Stayed 1 night

Great little hideaway in a quiet area of Masterton, but still easy commute into the downtown.

6

Brian

14 Jun 2024

·

Stayed 4 nights

Quiet (mid-winter). An older property (1960s?) but redecorated. Spacious. Well-appointed, with kitchenette, bathroom and easy chairs. No table. Mattress was a bit lumpy. Short walk to Rennall St Railway Station. 1.5 km walk to town. Stayed 4 nights to visit family and overall it was a pleasant stay.

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

10

Tremayn

4 Sept 2023

·

Stayed 1 night

Lovely property, good hospitality, plenty of milk haha

4

Kirk

1 Nov 2023

·

Stayed 1 night

I paid for breakfast and never received it! Would like my $19 refunded please.

10

Michael

7 Dec 2024

·

Stayed 1 night

The room we were in was clean, tidy and had everything we needed - comfortable bed, tea, coffee, clean towels. Great basic place to sleep

4

Mark

2 Nov 2025

·

Stayed 1 night

The room was clean, and location was good, but the bed sagged in the middle and the TV would not connect to any apps or channels. There was only enough plunger coffee for one person and the hot water tap was too hot to wash hands under safely. Overall would not recommend

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $59	2 $59	3 $61	4 $66	5 $55	6 $68	7 $74
8 $63	9 $63	10 $63	11 $63	12 $55	13 $68	14 $63
15 $55	16 $63	17 $62	18 $63	19 $63	20 $68	21 $72
22 $75	23 $63	24 $62	25 $62	26 $62	27	28
29 $62	30 $66

U Studios Masterton, SureStay Collection by BW

About this property

Location

Room options

Villa

2 Bedroom Queen Apartment

Queen Studio + 1 Single

2 Bedroom Apartment

Queen Studio

Queen Room with Shared Bathroom

King + 2 Singles (Bunk) Room with Shared Bathroom

Guest reviews of U Studios Masterton, SureStay Collection by BW

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about U Studios Masterton, SureStay Collection by BW

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $81	23 $74	24 $75
25 $62	26 $66	27 $65	28 $78	29 $84	30 $73	31 $78