Name: Best Western Louisville East Inn & Suites
Address: 9802 Bunsen Way, Louisville, Kentucky, United States of America, Louisville, Kentucky, US
Price range: $76–$303 per night
Rating: 7.93

What guests think

Across reviews, Best Western Louisville East Inn & Suites earns frequent praise for friendly, accommodating staff and a generally convenient, quiet location, while feedback on cleanliness, room condition, and facilities such as the pool, elevator, and gym is mixed.

Many guests enjoyed the hot breakfast and attentive breakfast staff, though some found items cold, refills lacking, or cleanliness issues. Several reviews report clean, spacious rooms, but others cite musty odors, pests, dampness, malfunctioning TVs or air conditioning, and occasional noise from hallways or nearby trains. Expect warm service and convenience, with quality varying by room and stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool, but guests noted the pool area can be uncomfortably hot, at times closed, or not well maintained; elevator outages and a broken bike in the fitness room were reported. Parking can feel limited, ice machines were limited or off at times, and the bar was reported closed.

Related guest reviews

8

Susan

Oct 12, 2025

·

Stayed 4 nights

Rooms were very nice. TV difficult to figure out; our 3 rooms each had a TV that functioned differently and desk clerk could tell us nothing about them. Once I figured it out how to get channels, I discovered that the channel selection was less than I am accustomed to in hotels. Major network channels were available but little else. No ESPN or other sports channels, for example. The only automatic doors are at the front of the hotel, and the majority of parking is in the back. Not only were the doors in the back not automatic but the 2 doors were at 90 degrees to each other. To use cart to bring in possessions, guests need to decide whether to leave their car under the porch in the front while taking their possessions to their room, leave their possessions in the lobby while parking their car or bringing in items in stages through 2 non-automatic doors. We were fortunate that we got 3 rooms on the first floor without having a pet. Only 7 rooms are on the first floor and they are generally reserved for pet owners. We had requested first floor because one member of our party uses a walker. Breakfast was nice. Laundry room and fitness center are available. Bike in fitness room did not work. Seat would not lock in place and display did not light up to allow selection of workout program. I would stay there again.

10

LaTanya

Aug 10, 2025

·

Stayed 3 nights

Parking was limited but overall nice stay.

4

Matthew

Apr 4, 2025

·

Stayed 2 nights

Elevator broke. I have a disabled son and we had to go up and down 4 flights of stairs for a day. That was awful. Breakfast is decent. Bar is never open. Room was not what was pictured. Living room is tiny

10

Travis

Jul 18, 2024

·

Stayed 5 nights

The indoor pool is great, except the room is like a rain forest. It is so hot in there; it makes it hard to breath.

10

John

Jun 24, 2024

·

Stayed 2 nights

nice indoor pool, the patio in the back needs a cover for the sun

6

Jeanette

Jun 9, 2024

·

Stayed 2 nights

Two out three desk staff members were friendly and helpful. The sink was missing the plug/plunger…evidently why the sink drained so slowly, filling up as one washed up. The room was clean. The closet door banged into the entry door’s pneumatic closer if you opened the door more than half way. The air conditioner seemed to work although the bath towel was damp after hanging for 24 hrs. Ended up using a fresh towel each morning.

2

Adam

Apr 14, 2024

·

Stayed 3 nights

My stay was terrible, the bed was terrible, had a 4 inch drop in middle of bed, had ants, towel rack fell off wall when I took towel off. There was a terrible smell throughout the building, they must have known cause they had door open to stair well, it is pet friendly and it smells that way.. like wet dirty dog. Pool wasn't in good condition, water was cloudy, didn't feel comfortable using it. Gym was ok, had cables so I could do enough. Breakfast was ok. For the price it's not worth it. Go for a cheaper option.

8

Brandon

Dec 27, 2023

·

Stayed 1 night

We booked a room for the indoor pool for our kids to enjoy. After booking and arriving we found pool was closed due to chemical machine broke.. they said we would get some money refunded.. checked out the 10th, of December. Today is the 27th. Havent seen refund.. we did book through expidea.

8

George Edmonds

May 9, 2023

·

Stayed 1 night

Good night stay but area around the property seemed busy with people who didn’t actually stay at the hotel in the parking lot

10

Michael

Apr 18, 2023

·

Stayed 3 nights

Overall good amenities and convenient handicapped parking right in front. Friendly staff. TV guide not user friendly at all and cannot see any programming info, but so be it with your cable service. The toilet seat would not stay up (not handy for guys) and staff said maintenance would repair right away, but that did not happen. There was mold in the in-room coffee pot. I had to go to front desk to get a replacement. The lift mechanism on the bathroom sink did not work at all. All in all, poor housekeeping quality control. The large-screen TV on Saturday evening changed to Apple Airplay and I could not do anything about it. Front desk had no idea of a fix either. Finally I unplugged the TV and that helped, but it happened three more times. Front desk said it was "teenagers and their I-phones." Not real handy for paying customers. More quality control missing. I had stayed at this facility several years ago, and the breakfast quality has gone downhill, but still not bad. Generally good choices and hot items were hot, so that was a plus. What is going on at this facility mirrors the lack of quality control and and management oversight present today in most all businesses. Times have changed, and not for the better.

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Cleanliness

Feedback is mixed: some guests found rooms and common areas clean, while others reported musty odors, mold, dirty floors and elevators, and occasional pests like ants or bugs.

Related guest reviews

8

Charles

Nov 23, 2025

·

Stayed 2 nights

Clean rooms clean towels and quit and good breakfast added

10

Jerome

Nov 15, 2025

·

Stayed 4 nights

This location was Clean all around , helpful staff members stood out as well.

2

Michele

Oct 18, 2025

·

Stayed 4 nights

While there was a comfortable bed and decent pool, floors were filthy thru out, didn’t want to touch anything in the elevator, the luggage carts were horrible and our tub drain was super slow. It needs a major deep clean top to bottom!!

2

Tessica

Sep 29, 2025

·

Stayed 2 nights

The Staff was extremely rude..The room was dirty and it smelled like mildew. The air conditioner barely worked so it was uncomfortable hot...and there was mold beside the air conditioner

2

Britney

Jul 15, 2025

·

Stayed 3 nights

I recently stayed at your hotel from July 9th through July 12th, and I wanted to share my experience, as it was far below my expectations. From the moment I walked in, the hotel had a strong, unpleasant odor and appeared outdated. Upon entering my room, I was extremely disappointed to find the bathroom in poor condition—there was visible hair everywhere, the tub was filthy, and mold was present on the shower curtain. I immediately requested a room change, but I was told no other rooms were available due to high occupancy. Instead, someone was sent to clean the room, which was not a sufficient solution for the condition it was in. Additionally, the environment was loud, and the smell of marijuana was overwhelming throughout the hotel. Although staff attempted to address it, the odor quickly returned. Overall, I did not have a good experience during my stay. The condition of the hotel and lack of cleanliness were unacceptable, especially considering the rate I paid. I hope you will take this feedback seriously and consider making necessary improvements for future guests.

2

Charlene

Jul 15, 2025

·

Stayed 3 nights

The hotel lobby, halls and elevator were very dirty. I couldn’t take off my shoes in the room due to some sticky substance on the floor. Nothing worked. The refrigerator was out, the tub/shower barely worked, the alarm cloak had the battery hanging out and wouldn’t function properly. I could go on and on but the room hasn’t been updated in ages! Including the sheets and towels, from Rio’s and tears in the bedding to nasty stains on almost every towel. The walls were paper thin and you could hear kids screaming down the halls. Then I was woken up by someone banging on my door at 3am! The door to the room barely stayed closed and you had to slam it then shake until it would close properly so I felt unsafe the entire time!! I’ll never stay there again!

8

Joe

Jul 4, 2025

·

Stayed 1 night

Was a clean place and had a good breakfast. Was a quick stay.

10

Carleton

Mar 27, 2025

·

Stayed 1 night

Rooms were clean and fairly large. No sign of anyone smoking or anything like that in the hotel. Breakfast was excellent. Not sure usual dried up eggs and potatoes. Even the coffee was very good!

2

Valerie

Jul 31, 2024

·

Stayed 1 night

Smelled like mold kids running everywhere room was dirty had someone else socls left in bed dirty

2

Arnoldo

Jul 2, 2024

·

Stayed 4 nights

We stayed 4 nights and by the second night I noticed ants on my daughter’s bed, also on the desk, I couldn’t sleep that night because of the ants. Very disappointed.

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Rooms

Rooms range from spacious and comfortable to small or dated, with reports of noisy halls or train sounds. Recurring issues include difficult or nonworking TVs, spotty Wi-Fi, stuffy suite living areas, and inconsistent bed comfort.

Related guest reviews

8

Susan

Oct 12, 2025

·

Stayed 4 nights

Rooms were very nice. TV difficult to figure out; our 3 rooms each had a TV that functioned differently and desk clerk could tell us nothing about them. Once I figured it out how to get channels, I discovered that the channel selection was less than I am accustomed to in hotels. Major network channels were available but little else. No ESPN or other sports channels, for example. The only automatic doors are at the front of the hotel, and the majority of parking is in the back. Not only were the doors in the back not automatic but the 2 doors were at 90 degrees to each other. To use cart to bring in possessions, guests need to decide whether to leave their car under the porch in the front while taking their possessions to their room, leave their possessions in the lobby while parking their car or bringing in items in stages through 2 non-automatic doors. We were fortunate that we got 3 rooms on the first floor without having a pet. Only 7 rooms are on the first floor and they are generally reserved for pet owners. We had requested first floor because one member of our party uses a walker. Breakfast was nice. Laundry room and fitness center are available. Bike in fitness room did not work. Seat would not lock in place and display did not light up to allow selection of workout program. I would stay there again.

4

Luke

Jul 13, 2025

·

Stayed 3 nights

Horrible bed

8

Candice

Jul 12, 2025

·

Stayed 1 night

Great staff. Bed was so comfy. Very noisy, next to railroad tracks.

8

Mandy

Jun 9, 2025

·

Stayed 4 nights

The facility was nice. It could be a little cleaner in the common areas, but overall it was great. The housekeeping staff were very kind and made sure to keep our garbage emptied and towels stocked for our stay. All of the staff that we interacted with were very kind and personable. The suite we stayed in was stuffy in the living room as there is no air conditioner or mini split to help with the heat and stuffiness. I would suggest looking into this as we had to keep the bedroom air conditioner set very low to keep the living room comfortable.

4

Dale

May 12, 2025

·

Stayed 4 nights

This is an old property and room was small. What we did not like was the noise from hallway and bed creaks when you shift position.

4

Kelly

May 8, 2025

·

Stayed 1 night

The Tv didn’t work and there was no hot water in shower

10

Carleton

Mar 27, 2025

·

Stayed 1 night

Rooms were clean and fairly large. No sign of anyone smoking or anything like that in the hotel. Breakfast was excellent. Not sure usual dried up eggs and potatoes. Even the coffee was very good!

8

Cynthia

Jan 23, 2025

·

Stayed 1 night

The staff was super friendly.. very helpful. The beds were not very comfy. Breakfast was delicious and had a large variety. Would stay here again.

6

Donald

Nov 17, 2024

·

Stayed 2 nights

Accommodations were ok. TV was non-functioning, as they are installing new network connections, and will not be working until January. I found this annoying.

10

Richard

Aug 30, 2024

·

Stayed 3 nights

it said we would have free wifi - our first room we had none so they moved us - in the second room we had it for about 3 ours and then nothing - something needs to be done about the free wifi

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Service

Staff are frequently described as friendly, helpful, and accommodating, with smooth check-ins noted. However, some guests experienced slow or problematic check-ins or unhelpful responses, and housekeeping follow-through can be inconsistent.

Related guest reviews

8

Donna

Nov 20, 2025

·

Stayed 1 night

Staff was great. Room was clean.

10

Jerome

Nov 15, 2025

·

Stayed 4 nights

This location was Clean all around , helpful staff members stood out as well.

10

Deborah

Jul 25, 2025

·

Stayed 2 nights

The staff was more than excellent helping us arrange nights as our father was in hospital with surgery complications. We live 3 hours away and are not sure how many days we will be here. But they help with this to take another worry off our minds.

10

Shari

Apr 27, 2025

·

Stayed 2 nights

Check in was a breeze everyone was friendly … breakfast was amazing

10

Austin

Mar 4, 2025

·

Stayed 2 nights

The staff was very kind and facilities were nice as well.

6

Sonia

Sep 7, 2024

·

Stayed 1 night

No apology given for 1st room not being ready. Had to go back to desk to get another room. It was not her fault. No inference that it was her fault. She could have said "I\'m sorry this happened. Will find another room."

10

Laurie

Jun 10, 2024

·

Stayed 3 nights

The staff were great - always helpful

6

Michael

Apr 23, 2024

·

Stayed 4 nights

Checkin took way too long. I complained several days later to he general manager and she told me the guy who checked me in "no longer is here." That was appropriate news. Blow dryer in room did not work and the coffee pot still had water in it--lack of attention by housekeeping. Housekeeping stopped by one morning and I told them we would be gone in 30 minutes and got a reply that someone would be back.Never happened. Breakfast is so-so, but what can one expect for "free."

10

Brad

May 27, 2023

·

Stayed 1 night

Quick and easy check in

2

Arthur

Mar 24, 2023

·

Stayed 1 night

When I entered the property, a rather large gentleman greeted me at the desk (Hurley or Harley?). I told him I made two reservations through hotels.com, to which he responded that “I hate third party sites”. He then was “only able to find one reservation”. We went back and forth between Hotels.com and him. So I booked another on hotels.com. He was unable to find that either… (all three of these were using room vouchers). So I then paid full price for a room at the desk. It was 5:00 am, and I just wanted to sleep. I found out today (three days later) that they denied the refund back to hotels.com, so I ended up paying for four rooms, despite only using two… As someone who travels for a living (100+ days per year in hotels), I will NEVER book with best western again. EVER. (This is the 2nd one that screwed me over , other was in Selma, TX)

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Location

Generally convenient for driving to restaurants and downtown, with several noting a quiet setting. A few mentioned noise from nearby trains or activity in the parking lot.

Related guest reviews

8

Candice

Jul 12, 2025

·

Stayed 1 night

Great staff. Bed was so comfy. Very noisy, next to railroad tracks.

10

Autum

May 31, 2025

·

Stayed 3 nights

Convenient and clean!

8

Ericka

Jun 29, 2024

·

Stayed 5 nights

Had a group of 17 stay here for a church convention being held downtown. Was not a bad drive in over the 5 days we were there. Suites are very large. Pool is a little small but good for the group that was there. Breakfast was ok. I don't think they have a fryer so everything is baked, but there was a nice variety. The front desk staff were all excellent and friendly. I recommend this location to all.

8

buddy

Feb 4, 2024

·

Stayed 1 night

Was reminded of a country setting no loud traffic no interstate noise it was nice and quiet thank you

8

Troy

Oct 16, 2023

·

Stayed 1 night

Nice staff and good location. Would stay again.

8

Alfredo

Jul 20, 2023

·

Stayed 6 nights

We're in town for a wedding facility was in a great location for us and not to far from downtown. I'm happy to share that staff was wonderful to us. I just wished it wasn't that hot in the swimming pool room.

8

Amanda

May 15, 2023

·

Stayed 3 nights

It was in a quiet area with a short car ride to dinner options. I did miss the hot tub they used to have.

6

Denise

Apr 22, 2023

·

Stayed 4 nights

Hotel was clean and safe! People were polite and friendly. Far enough from main road that it was not to noisy, but close enough to be convenient. Would have got 4 stars but the bed was uncomfortable and coffee needs improvement!

10

Tina

Mar 28, 2023

·

Stayed 1 night

We had a great time it was located in a great place plently of restaurants around and things to do

10

Francisco

Feb 28, 2023

·

Stayed 1 night

Quiet vicinity

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AI-generated summary based on recent guest reviews

Dining

Breakfast often earns praise for variety and quality, and dedicated staff. Others encountered lukewarm food, items not replenished, or cleanliness concerns.

Related guest reviews

10

Shari

Apr 27, 2025

·

Stayed 2 nights

Check in was a breeze everyone was friendly … breakfast was amazing

10

Carleton

Mar 27, 2025

·

Stayed 1 night

Rooms were clean and fairly large. No sign of anyone smoking or anything like that in the hotel. Breakfast was excellent. Not sure usual dried up eggs and potatoes. Even the coffee was very good!

10

teresa

Mar 14, 2025

·

Stayed 2 nights

Your individuals responsible for breakfast are topnotch. I travel often and they are VERY RESPECTFUL and take their job seriously to keep things restocked and clean when people are not concerned. I have only been here 1 time this year but last year i saw alot and they acted as owners. I respect that. If im in ky, i come here and recognize things as i reorganize teams; only sharing so you understand the respect of workers.

8

Cynthia

Jan 23, 2025

·

Stayed 1 night

The staff was super friendly.. very helpful. The beds were not very comfy. Breakfast was delicious and had a large variety. Would stay here again.

6

alieka

Jul 22, 2024

·

Stayed 3 nights

I had a king suit the air was not working they gave me a blower that you use for to dry carpet with for a fan.Breakfast they had roaches crawling on the counter.

6

Lukas

Jul 16, 2024

·

Stayed 1 night

Front desk staff were super amazing! As renovations are being done there was a bit of clutter but nothing crazy. The breakfast was however rather disappointing - cold potatoes, warm orange juice. The eggs were inedibly over cooked.

10

Jennifer Ann

Jul 11, 2024

·

Stayed 3 nights

The staff is always courteous and professional. Breakfast is amazing too!!! Rooms are quiet!

10

Kellen J

Jul 3, 2024

·

Stayed 2 nights

The staff was very nice! Breakfast was excellent!

8

Alex

Feb 26, 2024

·

Stayed 1 night

Stayed a single night for a local bowling tournament that occurs every year. Picked this hotel over others due to their distance from the ally and having breakfast. Sunday breakfast was labeled as 7a-10a, made our way down before 9 only to find most things already gone due to a baseball team also staying. Managed to get some sort of omelette thing and yogurt and in the 30 mins we took to eat, nothing was refilled. The room was ok but really bummed over not getting the full options of the breakfast.

8

Scott

May 30, 2023

·

Breakfast needs an improvement, while there was a nice selection, nothing was HOT(lukewarm at best), and the biscuits and hash browns were hard and inedible, The pancake machine had an out of order sign on it as well.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$74
February	$84
March	$86
April	$97
May	$108
June	$79
July	$86
August	$78
September	$75
October	$88
November	$77
December	$75

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $76	15 $76	16 $105	17 $242	18 $303	19 $218
20 $94	21 $77	22 $81	23 $90	24 $94	25 $172	26 $213
27 $94	28 $77	29 $81	30 $77

Su	Mo	Tu	We	Th	Fr	Sa
				1 $81	2 $99	3 $86
4 $77	5 $81	6 $81	7 $81	8 $81	9 $90	10 $90
11 $77	12 $81	13 $82	14 $81	15 $81	16 $90	17 $95
18 $83	19 $87	20 $96	21 $96	22 $95	23 $100	24 $95
25 $86	26 $91	27 $92	28 $86	29 $86	30 $93	31 $91

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Microwave

Suite, 2 Queen Beds (With Sofabed)

Suite, 1 King Bed, Kitchen (With Sofabed, Full Kitchen)

Suite, 1 King Bed (With Sofabed)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Louisville East Inn & Suites

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Prices for upcoming dates