Playa Caracol Hotel & Spa

Name: Playa Caracol Hotel & Spa
Address: Avenida Mocambo 526, Mocambo, Boca del Río, Veracruz, Mexico, Boca del Río, Veracruz, Mexico
Rating: 8.37

"Conveniently located"

"Excellent in-house restaurant"

"Comfortable rooms"

"Staff provided great service"

Amenities

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Property description

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. Additional features at this hotel include co...

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Guest reviews

8.4

Very good

Based on 526 verified reviews

Who stays here?

Business

Couple

24%

Family

54%

Group

14%

What guests think

AI-generated summary based on recent guest reviews

At Playa Caracol Hotel & Spa, guests praise the beachfront location, ocean views, and pool and beach access, while critiques focus on dated facilities, inconsistent cleanliness (including pests), slow or inattentive service, and mixed dining quality with sometimes high prices.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

Omar

24 Sept 2025

Stayed 1 night

The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave.

Emilio

31 Aug 2025

Stayed 3 nights

Lori

21 Jun 2025

Stayed 1 night

It was lovely! It cost less than hotels with fewer amenities. I'll definitely stay again! -

Juan

10 May 2025

Stayed 3 nights

Excelente

Jorge

8 Apr 2025

It was nice and clean place, pillows were too hard, place is far from main places

Avenida Mocambo 526, Mocambo, Boca del Río, Veracruz, Mexico

Location

Located in Boca del Río (Mocambo), Hotel Playa Caracol is within a 15-minute walk of Mocambo Beach and Plaza Las Americas Shopping Mall. This beach hotel is 0.7 mi (1.2 km) from World Trade Center Veracruz and 6.1 mi (9.8 km) from Veracruz Harbour.

Plaza Vela(0.4 Miles)

Mocambo Beach(0.5 Miles)

Andamar Lifestyle Center(0.7 Miles)

Plaza Las Americas Shopping Mall(0.7 Miles)

World Trade Center Veracruz(0.7 Miles)

Casino Codere Boca del Río(1 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free valet parking is available on-site.

Yes, breakfast is available, and guests can enjoy breakfast in the room.

Check-in is from 15:00, and check-out is until 12:00. Early or late check-in/check-out may be available upon request.

The hotel provides step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

The hotel is located in Boca del Río (Mocambo), within a 15-minute walk of Mocambo Beach and Plaza Las Americas Shopping Mall. It is approximately 0.7 miles from the World Trade Center Veracruz and 4.4 miles from the Veracruz Aquarium.

Yes, the hotel features a seasonal outdoor pool.

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