Balcon del Alferez
Property description
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
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Guest reviews
8.9
Fabulous
Based on 133 verified reviews
Facilities
8.9
Cleanliness
9
Rooms
9
Service
9.2
Location
8.6
Dining
8.8
Who stays here?
Business
22%
Couple
34%
Family
30%
Group
7%
Solo
5%
6
Chun Pun
16 Sept 2024
·
Stayed 2 nights
I don't think this is a hotel, it is like an airbnb. I arrived at Xalapa around 12 pm from Veracruz, then I was hoping to drop off my luggage at the hotel if my room is not ready. I can only see the sign "Hotel" but do not know where is the entrance. Then there are couple garage doors and at the end I saw a bell which I rang. Someone answered in Spanish (sorry my Spanish is not good), and of course I won't be able to Google Translate to show them what I wanted. They did not let me in. Wait until someone came out from the door then I went inside to see if I can talk to the front desk. There was only a girl (I believe she is the room keeper) and she cannot speak any English. At the end I used my google translate to communicate with her and she told me the check in time is 2pm. No one offered me to keep my luggage so I have to drag my luggage with me (the roads is not flat and lots of steps). So I went back to the hotel at 2pm and rang the bell. They did not let me in and until a guy came out and asked my booking (with Expedia). I said yes so he let me in. So whole check in process was weird. You can only reach them by phone (which no one speaks English). The room itself was clean and big. But it has no fridge. At night time and early morning the traffic noise is loud. Other than that they provide free parking inside the garage. I guess it is good for the local only but not too foreigner friendly.
I don't think this is a hotel, it is like an airbnb. I arrived at Xalapa around 12 pm from Veracruz, then I was hoping to drop off my luggage at the hotel if my room is not ready. I can only see the sign "Hotel" but do not know where is the entrance. Then there are couple garage doors and at the end I saw a bell which I rang. Someone answered in Spanish (sorry my Spanish is not good), and of course I won't be able to Google Translate to show them what I wanted. They did not let me in. Wait until someone came out from the door then I went inside to see if I can talk to the front desk. There was only a girl (I believe she is the room keeper) and she cannot speak any English. At the end I used my google translate to communicate with her and she told me the check in time is 2pm. No one offered me to keep my luggage so I have to drag my luggage with me (the roads is not flat and lots of steps). So I went back to the hotel at 2pm and rang the bell. They did not let me in and until a guy came out and asked my booking (with Expedia). I said yes so he let me in. So whole check in process was weird. You can only reach them by phone (which no one speaks English). The room itself was clean and big. But it has no fridge. At night time and early morning the traffic noise is loud. Other than that they provide free parking inside the garage. I guess it is good for the local only but not too foreigner friendly.
8
Jared
19 Jul 2024
·
Stayed 2 nights
Great location and price but the beds were hard and bathrooms tiny, otherwise great place to just get some rest for a night or two but long term I’d choose to pay a little more for more comfort… free secure garage parking next to the room!
Great location and price but the beds were hard and bathrooms tiny, otherwise great place to just get some rest for a night or two but long term I’d choose to pay a little more for more comfort… free secure garage parking next to the room!
10
Edward
2 Apr 2024
·
Stayed 2 nights
Convenient location right in the center of the city and had plenty of bars and resturants and cafes to chooese from. Had a beautiful view out of the hotel window as well
Convenient location right in the center of the city and had plenty of bars and resturants and cafes to chooese from. Had a beautiful view out of the hotel window as well
10
Nurudin
15 Nov 2023
·
Stayed 3 nights
Excellent location. Safe and secure place. Great rooms selection options. Very clean..friendly and courteous staff. Definitely would stay here again for the third time.
Excellent location. Safe and secure place. Great rooms selection options. Very clean..friendly and courteous staff. Definitely would stay here again for the third time.
8
Ramon
9 Dec 2025
·
Stayed 3 nights
Hermosa habitación. Muy buen trato del personal.
Hermosa habitación. Muy buen trato del personal.
Prolongacion Allende, 6. Colonia Centro, Xalapa Centro, Xalapa, Veracruz, Mexico
Location
A stay at Balcon del Alferez places you in the heart of Xalapa, steps from El Agora and Palacio de Gobierno. This hotel is 0.3 mi (0.5 km) from Paseo de los Lagos Park and 0.4 mi (0.7 km) from Juarez Park.
More location infoFAQs
Yes, parking is available on-site and is free for guests.
No pets and no service animals are allowed at this property.
Check-in is from 15:00 to 23:59, and check-out is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.
The hotel is located in the heart of Xalapa, just steps from El Agora and Palacio de Gobierno. It is 0.3 mi (0.5 km) from Paseo de los Lagos Park and 0.4 mi (0.7 km) from Juarez Park.
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
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