Avoid! Arrived at 3pm to check in and the place was locked up, no one there at all! Someone who lived there arrived and said that he would get someone for me. They unlocked the door when they went in but there was no member of staff in sight. Tried calling the owner 5 times but all went to voicemail. Contacted Experia who also could not get hold of the owner. I then had to change my plans and return home. At 6:24pm, the owner text to ask what time I was going to check in. I called straight away but went to voicemail. The owner then called me back, I said that no one was there to check me in so I had to change my plans and leave, he said he would process the refund. Today, I had an email from Experia to say that they could not get hold of the owner and, therefore, could not authorise my refund. To say I am annoyed is an understatement. My money was taken, the service was not provided and I am not getting my money back. Avoid at all costs. If you do go, it is not as advertised either as the restaurant and bar are closed. Would give 0 stars if i could.
Avoid! Arrived at 3pm to check in and the place was locked up, no one there at all! Someone who lived there arrived and said that he would get someone for me. They unlocked the door when they went in but there was no member of staff in sight. Tried calling the owner 5 times but all went to voicemail. Contacted Experia who also could not get hold of the owner. I then had to change my plans and return home. At 6:24pm, the owner text to ask what time I was going to check in. I called straight away but went to voicemail. The owner then called me back, I said that no one was there to check me in so I had to change my plans and leave, he said he would process the refund. Today, I had an email from Experia to say that they could not get hold of the owner and, therefore, could not authorise my refund. To say I am annoyed is an understatement. My money was taken, the service was not provided and I am not getting my money back. Avoid at all costs. If you do go, it is not as advertised either as the restaurant and bar are closed. Would give 0 stars if i could.
