Mercure Jakarta Simatupang

Overpriced hotel, very far from the city. Staff unreliable as they do not respect privacy (scanned my friends passport and left it on the scanner and denied having this with them, which resulted in a big discussion until another desk clerk opened the scanner and found the passport)and will try to overcharge you (recalculate conversion fees from either USD/EUR to the current day rate) despite agrees fee conversion in IDR. Restaurant is overpriced for bad quality and portion size, non-English speaking staff. Ordered a paste dish with oil and sun-dried tomatoes and received one plate with 15 pieces of penne (serious) and half of a fresh cherry tomato. No sun-dried tomato at all. Pasta was less than dente...Total rip off really and not worth visiting.

I stayed here for mu business trip. I like the food in the restaurant!

Location

Nice rooms, good breakfast. Pool bar looks a bit run down and could use a makeover. Pool is VERY small :D

So I’ve stayed here a few times and it’s always been ok this time a noticable difference 1 ordered room service nothing arrived !! 2 tried to use the safe it didn’t work and it also wasn’t fixed in position so anyone could if it worked take the entire safe !! 3 yes there was a fridge but not plugged in !!!! Easy to fix just plug it in 4 tv no stations the antenna was unplugged fixed it. !!! 5 toilet hose leaked 6 parts of the sink decor damaged didn’t look great 7 sink plug didn’t work can’t hold water in sink All in all the hotel is on the decline since my last visit seems no maintenance is done 8 used the gym the treadmill works but the stop and emergency stop don’t not an issue for me but someone may get injured if they can’t stop it Probably won’t stay here again the hotel is in need of some regular maintenance I noticed that the room floor wasn’t cleaned or vacuumed during. 3 day stay ( as I had left some crumbs on the floor under the desk on day one and still there on day 3 ) And the towels had brown marks on and were not changed daily