QT Sydney

Needs an update. Theme is old.

Handy hotel close to everything we needed. O/ n at QVB a short walk away. Plenty of eating places nearby and rooftop bars, also shopping across the street. Light rail a short stroll away if you don’t wish to walk anywhere.

Really disappointing stay at QT Sydney. Housekeeping entered our room without permission and woke my wife — a basic breach of privacy that the hotel tried to downplay. I lodged a formal complaint and requested a call from management. No one ever contacted me. When they finally replied by email, they dismissed the issue by saying they’d responded to my wife instead, even though the booking and complaint were in my name. Then they charged my card $9.14 after checkout without asking or explaining. My wife checked out in person and nothing was mentioned. They later refunded it and called it a “gesture of goodwill,” but it was simply an unauthorised charge. Poor communication, no accountability, and a privacy breach. For a hotel that markets itself as premium, this was nowhere near acceptable.

The room was an odd shape that didn't quite make up to past experiences, but it worked reasonably well. The bed was very comfortable. The bathroom didn't work so well as the shower scattered water over much of the floor. Cleanliness was good and the staff were very helpful, particularly in the coffee shop on the ground floor.

Good clean room.