Name: Basque Boutique by gaiarooms
Address: La Torre, 2 -1º, Bilbao Old Town, Bilbao, Bilboaldea, Basque Country, Spain, Bilbao, Biscay, ES
Price range: US$128–US$280 per night
Rating: 8.83

What guests think

At Pensión Basque Boutique, reviewers highlight a prime Old Town location, distinctive themed decor, and welcoming staff, while repeatedly noting lively street noise late into the night that can affect light sleepers.

Rooms are often compact but comfortable, with quirky Basque touches and comfy beds. Cleanliness earns frequent praise, though a few mention maintenance niggles like shower edges or rough linens. Amenities include free coffee in a shared area, provided earplugs and in-room hair straighteners; there is no elevator and access involves two flights of stairs. Overall, expect a characterful, good-value base in the heart of Bilbao for travelers who prioritize location and atmosphere over full-service amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Free coffee in a shared area and in-room hair straighteners are noted perks; earplugs are provided. There is no elevator, and access requires climbing two flights of stairs; self check-in is available.

Related guest reviews

8

Simon

20 Apr 2025

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Stayed 3 nights

Great location, friendly team, comfortable room... but the central location is very noisy at night so you will definitely need to use the free ear plugs.

8

Brita

6 Oct 2022

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Stayed 4 nights

Svært sentral beliggenhet, hyggelig betjening, effektiv innsjekk og utsjekk (digitalt). Hyggelig rom. Deilig med gratis kaffe i fellesområdet. Dessverre var det svært mye støy fra gaten utenfor til ca kl 01 om natten, også i ukedagene. Det trakk litt ned på totalen.

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8

Karine

8 Oct 2025

·

Stayed 1 night

Chambre propre et agréable Considérant l'emplacement en plein cœur du centre historique, la chambre est très bien insonorisée Plusieurs options de restauration autour Service thé/café dans les communs mais très pratique Personnel professionnel et souriant

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10

theoda

30 Aug 2023

·

Stayed 2 nights

This is a small boutique hotel in the historical area. It was very quiet. The staff went out of their way to make sure I was comfortable and had everything I needed. There is no elevator so that could be a problem if you have large bags or mobility issues. Convenient to the metro (5 minute walk) Casco Viejo station and a bus ride from the airport.

10

Billy

22 Sept 2025

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Stayed 2 nights

We had a lovely stay at Pensión Basque Boutique. The location is great, staff at reception were excellent with helpful advice on places to visit & eat. The only thing to be aware of is that it’s up two flights of stairs with no lift.

10

Joanna

19 Apr 2024

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Stayed 3 nights

The pension was full of individuality and character. The staff were very pleasant and helpful. It was the only place we had stayed that provided hair straighteners as well as the usual amenities!

10

Evlynn

13 Jun 2024

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Stayed 2 nights

The receptionists were so lovely and helpful. The self check-in was easy and straightforward. The room was comfortable and clean. It’s located in old town, you have a pick of restaurants close-by. Anything good is in walking distance. 10/10 would recommend.

10

Sue

29 Sept 2024

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Stayed 1 night

This quirky little pension in Bilbao's old town was only a 10-minute walk from the the main railway station and less than five from the nearest bus stop. But be prepared for walking up the 2 flights of stairs to the pension entrance. No double glazing, so sounds from outside carry - light sleepers should come equipped with earplugs. The pension is on a relatively quiet street with the nearest bar some 50 metres away. But the bed was extremely comfortable, the bathroom (walk-in shower, not a bath) a good size and well equipped, efficient reception staff and an overall friendly vibe, with plenty of places to eat and drink close by. I'd happily stay there again, the next time I'm in Bilbao.

10

George

21 Nov 2024

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Stayed 3 nights

Very pleasant stay. Staff helpful and pleasant, location couldn’t be better. Rooms clean. Only minus is you have to leave your room to make your coffee. Will definitely come back.

10

Roy

5 Feb 2023

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Stayed 1 night

Cannot fault the hotel the staff were really nice and helpful never stayed at a hotel with hair straighteners (ghd) in the room and a area thats has coffee making facilities and a clothes rail full of traditional Basque clothing to try on and take pictures . Beds are very comfortable and the room design is really different.Right in the middle of the bars and restaurants . 5 minutes walk from the tram station (Ribera) which can get you around the city for €1.50 a trip or a day ticket €10 Next we go to we will staying .

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Cleanliness

Rooms and common areas are generally very clean, with many praising housekeeping. A few note issues such as shower edge grime or rough linens.

Related guest reviews

10

Javier

19 Mar 2025

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Stayed 1 night

Todo perfecto. Hermoso lugar. Excelente atención. Habitación limpia y cómoda. Algunos elementos de cortesía. Lo recomiendo 100 veces. Ubicación excelente

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8

Karine

8 Oct 2025

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Stayed 1 night

Chambre propre et agréable Considérant l'emplacement en plein cœur du centre historique, la chambre est très bien insonorisée Plusieurs options de restauration autour Service thé/café dans les communs mais très pratique Personnel professionnel et souriant

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10

Myra

30 Jun 2025

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Stayed 1 night

My room was cute, clean and the AC worked!!!! The staff was friendly and informative. As a solo woman traveller, it was easy to pop around to have a bite to eat and drink and I felt safe. Cosco Viejo was super lively. It was loud until late into the night and in the morning the trucks cleaning the streets and the bar clean up - glass/keg disposal etc woke me up ... but for me... it was an opportunity to get up and get going. However, I did appreciate the ear plugs they provided. If you have mobility issues, this may not be your place as cars are not allowed in the Old Town and there is not an elevator...but I would stay here again and again!

10

ray

27 May 2025

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Stayed 2 nights

Lovely property in the middle of the old town - full of character, very clean and perfect for a family.

8

Maha

29 Aug 2025

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Stayed 1 night

Helpful and friendly reception staff. Quirky and clever decor. Well equipped room and fine for a stopover as the location is great for cafes, bars, restaurants and grocery shops. I’d have liked to have smelt fresher better quality pillows and a mattress which didn’t dip towards my partner. Shower edges need redoing/cleaning.

4

Mona

3 Oct 2024

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Stayed 3 nights

The main reason for my poor rating is the bed sheets. They were so rough it felt like I was lying on sand paper. I finally took them off the bed and slept wrapped in the duvet. Bilbao is damp, and the hotel didn’t was dehumidifiers. I’d wake in the morning to a room where everything was wet. So wet I thought the roof must be leaking. There is limited reception staff (no problem), but I was there 2 days before I saw anyone who worked there, and could ask for sheets that might be a bit softer. The answer was “no!”.

10

Elizabeth

23 Nov 2025

·

Stayed 1 night

La limpieza , el personal, la decoracion estuvieron fantasticas.

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8

dea

13 Oct 2025

·

Stayed 4 nights

Other than the rooms are extremely small, everything else was great: great people, great service, fairly clean, plenty of coffee, needs to have more AC on the waiting room.

10

Paul

20 Aug 2024

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Stayed 2 nights

Great location in the old town, clean and modern room.

10

Adriana

9 Jul 2024

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Stayed 1 night

Muy limpia y segura excelente ubicación. Muy calida habitación. Su personal Muy amable.

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Rooms

Rooms feature quirky themed decor and comfortable beds; many are compact, though a few are more spacious. Street noise from nearby nightlife is a recurring issue for some rooms, with mixed effectiveness of soundproofing.

Related guest reviews

6

paul

26 Jun 2023

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Stayed 3 nights

Stayed in the basque room. Nice enough and a good location in the old town. Service was good and friendly staff. The room is a bit small and no where to easily put the case, that said the price is good value given the location

8

Simon

20 Apr 2025

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Stayed 3 nights

Great location, friendly team, comfortable room... but the central location is very noisy at night so you will definitely need to use the free ear plugs.

10

David

7 Oct 2024

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Stayed 1 night

Really comfortable for us. Spacious room. Nice bed. Nice towels. Nice shower. Loved having a hair dryer and hair straightener.

10

Joseph

26 Sept 2025

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Stayed 3 nights

Great location though our room #7 was a bit noisy late into the evening due to being above and across the narrow street from a lively bar. Excellent, friendly service (gracias Vickey) and a great location in the Casco Viejo. Would definitely stay again 😃!!

8

dea

13 Oct 2025

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Stayed 4 nights

Other than the rooms are extremely small, everything else was great: great people, great service, fairly clean, plenty of coffee, needs to have more AC on the waiting room.

10

Philip

26 Sept 2025

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Stayed 3 nights

A great, themed room in lovely building in a central location of the Old Town. Close to bars, attractions and transport with helpful staff on hand for most of the time.

8

Vibeke

12 Apr 2025

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Stayed 1 night

Great location, nice design apart from the woman hanging over the bed. Free coffee and friendly check in. Noisy nightlife just below, but we knew that. Internal soundproofing could also be better. Mind you - public overnight parking in Bilbao is €21

8

Carla Ulrike

25 Oct 2024

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Stayed 7 nights

Es ist bis tief in die Nacht ein laut- laut- laut- starkes Spektakel auf den Straßen und zwar jeden Abend/ Nacht. Und da die Gassen schmal sind, schallt es lauthals in die Zimmer. Schlafen muss man dann zu Hause.

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10

Narinder

10 Apr 2025

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Stayed 2 nights

The property has a unique style. Each room is decorated differently with a throwback to Bilbao's cultural and industrial past. Very convenient for the old town bars and pintxos

8

Deborah

28 Sept 2025

·

Stayed 4 nights

Great service, Although the room was smaller than I realised

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Service

Service is widely praised as friendly, helpful and accommodating, with useful local tips and smooth self check-in. A few guests reported access or key problems and difficult check-ins.

Related guest reviews

10

Roger

18 May 2025

·

Stayed 2 nights

Check in was difficult. We had no idea what to do to get into our room. We finally called expedia who called the the Casual property where two young women were able to help us. Then the door to the room would not open and we had to go back to get one of the women to help. The lock was jammed and there continued to be times when it stuck room 108. Overall we are quite happy despite the frustrating beginning.

10

Billy

22 Sept 2025

·

Stayed 2 nights

We had a lovely stay at Pensión Basque Boutique. The location is great, staff at reception were excellent with helpful advice on places to visit & eat. The only thing to be aware of is that it’s up two flights of stairs with no lift.

2

Laura

17 Aug 2025

·

Stayed 1 night

DONT STAY HERE – I booked through Expedia and the hotel could not provide a working room key or access to my room. For hours I had no way to enter, and the hotel was completely uncontactable — even when Expedia tried to reach them. I was charged for a stay I never received and still haven’t been reimbursed. Unprofessional and unacceptable.

10

Aliza

10 Apr 2025

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Stayed 1 night

They were so accommodating even when our flight was delayed and we arrived late! highly recommend!!

8

Maha

29 Aug 2025

·

Stayed 1 night

Helpful and friendly reception staff. Quirky and clever decor. Well equipped room and fine for a stopover as the location is great for cafes, bars, restaurants and grocery shops. I’d have liked to have smelt fresher better quality pillows and a mattress which didn’t dip towards my partner. Shower edges need redoing/cleaning.

10

steven

31 Jul 2025

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Stayed 3 nights

The people who helped us were amazing. The room was themed and very nice. Some people have mentioned noise being a problem. We were not bothered at all and found everything very charming.

10

Joseph

26 Sept 2025

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Stayed 3 nights

Great location though our room #7 was a bit noisy late into the evening due to being above and across the narrow street from a lively bar. Excellent, friendly service (gracias Vickey) and a great location in the Casco Viejo. Would definitely stay again 😃!!

10

Evlynn

13 Jun 2024

·

Stayed 2 nights

The receptionists were so lovely and helpful. The self check-in was easy and straightforward. The room was comfortable and clean. It’s located in old town, you have a pick of restaurants close-by. Anything good is in walking distance. 10/10 would recommend.

10

Victoria

17 Jan 2026

·

Stayed 3 nights

We arrived late but communication prior to arrival meant it was very easy for us to access our room. The central location was perfect for a short stay.

10

Philip

10 Aug 2025

·

Stayed 5 nights

Thoughtful staff, attention to details were greatest strengths

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Location

Central in Bilbao's Old Town with easy access to bars, restaurants and public transport; many attractions are walkable. It sits in a pedestrian zone, so vehicle access and parking are off site, and nightlife nearby can be lively.

Related guest reviews

10

ray

27 May 2025

·

Stayed 2 nights

Lovely property in the middle of the old town - full of character, very clean and perfect for a family.

10

yenisel

11 May 2025

·

Stayed 3 nights

Perfect location

10

Naoyuki

24 Apr 2023

·

Perfect location for foodies

10

Joseph

26 Sept 2025

·

Stayed 3 nights

Great location though our room #7 was a bit noisy late into the evening due to being above and across the narrow street from a lively bar. Excellent, friendly service (gracias Vickey) and a great location in the Casco Viejo. Would definitely stay again 😃!!

10

Sue

29 Sept 2024

·

Stayed 1 night

This quirky little pension in Bilbao's old town was only a 10-minute walk from the the main railway station and less than five from the nearest bus stop. But be prepared for walking up the 2 flights of stairs to the pension entrance. No double glazing, so sounds from outside carry - light sleepers should come equipped with earplugs. The pension is on a relatively quiet street with the nearest bar some 50 metres away. But the bed was extremely comfortable, the bathroom (walk-in shower, not a bath) a good size and well equipped, efficient reception staff and an overall friendly vibe, with plenty of places to eat and drink close by. I'd happily stay there again, the next time I'm in Bilbao.

8

Francis

25 May 2025

·

Stayed 1 night

Great location, but easy to miss within the heart of old Bilbao. Be aware that it’s within a pedestrian area so if in a rented vehicles park at the nearby underground parking which is approximately 10 minutes walk away.

10

Philip

26 Sept 2025

·

Stayed 3 nights

A great, themed room in lovely building in a central location of the Old Town. Close to bars, attractions and transport with helpful staff on hand for most of the time.

10

Victoria

17 Jan 2026

·

Stayed 3 nights

We arrived late but communication prior to arrival meant it was very easy for us to access our room. The central location was perfect for a short stay.

10

Paul

20 Aug 2024

·

Stayed 2 nights

Great location in the old town, clean and modern room.

10

Michelle

2 Aug 2024

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Stayed 2 nights

I loved the Pension Basque Boutique! It's in a great location in the the middle of Casco Viejo so lots of eating and drinking options very close by. Yes, it's not the quietist of spots but the double glazed windows do a lot to reduce the street noise and with the ear plugs provided the noise didn't disturb my sleep at all. The pension has a very chilled feel and as a solo female traveller I felt very safe there. Staff are super friendly and helpful, in particular Vicki who gave me lots of suggestions of things to see in the city! Would definitely recommend!

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Dining

Not enough information in reviews.

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Month	Average price
January	US$62
February	US$72
March	US$80
April	US$131
May	US$192
June	US$139
July	US$159
August	US$213
September	US$130
October	US$105
November	US$80
December	US$79

Su	Mo	Tu	We	Th	Fr	Sa
				1 $163	2 $198	3
4 $183	5 $178	6	7 $176	8 $256	9	10 $280
11 $248	12 $183	13 $183	14 $161	15 $183	16	17
18 $164	19 $196	20 $178	21 $190	22 $183	23	24
25 $164	26 $183	27 $134	28 $180	29 $173	30 $223	31

Basque Boutique by gaiarooms

Prices for Basque Boutique by gaiarooms

Monthly average prices

About this property

Location

Room options

Deluxe Double Room, 1 Queen Bed

Standard Quadruple Room

Triple Room

Standard Double Room

Guest reviews of Basque Boutique by gaiarooms

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Basque Boutique by gaiarooms

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $211	22 $222	23	24 $253	25	26
27 $145	28 $128	29 $132	30 $165