Amsterdam Canal Hotel

The area was good. Walkable to a lot of areas. Stairs are crazy steep, it good for heavy luggage & we were up 2 flights. Air cons on wall in rooms don’t work. High rooms very stuffy & hot. If you open doors/windows incredibly loud with trams and locals to all hours. For the money, not worth it.

It would have been worth upgrading to a canal view room as my room faced the Main Street which was very noisy. There is no lift and very narrow stairs make heavy suitcases difficult. There is no aircon so my room was very hot.

The happy hour from 4-6 was lovely! Also the terrace was the place to be!

Very friendly staff in a good location. Staff were attentive and fixed problems quickly. Nice view of the canals. The free bar and snacks each afternoon was very handy! However, the air conditioning did not work properly, so they provided us with a portable air conditioning unit. This didn’t work very well which meant we needed to sleep with windows open, therefore letting noise and mosquitoes in to room. The bathroom is also not very private, as the partition is made up of privacy glass. We stayed with our older teenage children. We all stayed in the same room which had 2 double beds. The smaller double was squeezed into a very small room which meant the second person had to climb over the first to get in and out of bed. Just not very convenient. This room would probably work for three people, but not 4.

The Wi-Fi in the room we were in did not work very well at all to the point it was not usable that was in room 110. The price point we thought was quite exorbent for the hotel room and the breakfast option. It should be noted about the stairs if anybody has a mobility problem it would be an issue for them to get up to the floors they could be worded better in the description of the hotel of how steep they are.

This is a typically quaint traditional Amsterdam hotel, with steep stairs (no lift) and canal views (from some rooms). It's currently under renovation and needs some updating but rooms are having air conditioning fitted and the lobby has had an update which looks much more professional. The staff are all really lovely and helpful and any issues quickly and efficiently dealt with. So for any prospective visitors bear in mind that it is a project under way, but at the end of the day, it's a place to sleep when visiting and the rooms are comfortable. A major plus is the daily FREE 'Happy Hour' (16.00 - 18.00) with beer, wines, coffee and snacks provided. Would we go back, most certainly!

Staff were great and got us into our room early so we could rest before heading out. The hotel is old and a true Amsterdam row house so if you can’t do stairs then request a room on main floor. Rooms were cute, comfy beds. Bathrooms are small but expected that. Air conditioning recently installed so that was a plus! The happy hour was a great way to unwind after a busy day exploring the city. Breakfast was very good with lots of options. Really enjoyed our stay!

This property was located in a great location. Beautiful view of canal from room. Walk to many locations nearby. Staff were very helpful. Only problem is the stairs are steep and narrow. They don't have an elevator. So a treck to the top with luggage. Also, not much in the way of AC but only applicable if you go during warm weather. Rooms are a little tight and not a lot of privacy. But that can be typical for many places in Europe. Overall s nice place and a good experience.

Lovely hotel, let down by broken air conditioning. With substitute noisy portable unit that was inadequate for the room size and so noisy it affected sleep. When we asked when it was to be fixed the response was “we have been waiting six months”. No opportunity to move. Great location walking distance to centre. Room was nice but not serviced unless asked. Outside of AC would have been great but very pricey for what is offered.

Unfortunate air condition was broken. The staff was excellent at providing a day refund and free breakfast to compensate. We also received a portable air conditioning unit which helped.

Unfortunately we had to cut our stay here short due to finding and being bitten by bed bugs. The staff were incredibly helpful and professional, offering a refund as they had no other rooms available to swap us to. The location was great and the room itself was nice. Although, the glass bathroom doors do not offer any real privacy, so might not be for everyone.

The hotel has a great location and offers a lovely view — definitely one of its strongest advantages. It’s close to key areas and easy to access, which makes it a convenient spot for exploring the city. The room itself is quite nice, especially the bathroom, which is spacious and modern. However, the overall experience was disappointing in terms of upkeep and comfort. There is no daily housekeeping service, and after three nights, the lack of cleaning starts to show — trash accumulates, towels aren’t replaced, and surfaces get dusty. Refreshments, water bottles, and coffee pods are also not replenished daily, which is rather surprising for a hotel setting. When asked, the staff mentioned that this is part of the hotel policy — they don’t provide daily cleaning if the stay is short. The problem is, most guests likely stay only a few days, so this policy doesn’t really make sense in practice. Another issue is the lack of integrated heating. The room only had a small portable heater that plugged into the wall, which is far from sufficient in cooler weather. The air conditioning wasn’t working, and to make things less convenient, there’s no elevator in the building, which can be tiring if you’re carrying luggage to upper floors. Despite the lovely view and friendly staff, the hotel’s infrastructure and maintenance policies make it feel more like a serviced apartment than a full hotel experience.

The worst stay here -- BED BUGS! So unsanitary and there was no help to assist my sister who had to sleep in the bathtub that night. Very resistant to offering full refund for all rooms -- everyone knows that a bed bug infestation in one room often indicates that other rooms are also infested.

The hotel was not what we expected. The room was not clean, we found dust, hairs, the bathroom is old and not clean. Mold at the silicon in the bathroom and at the windows. One window blind not to open. When the room was made, it was not made at all. Doors in the hotel floor were open with washing bags and chaos. Reception very small, receptionist did not know about any locations, about the tram, orientations, etc. The mattress was not comfortable. Dirty windows. Very small room. Very expensive for what it is. I won’t come back.

Very dirty hotel, don’t stay here.

Do not stay here. There were bed bugs in the room and we had to leave in the middle of the night. We were bit and our bags were effected. They would not refund us for it. The room had a broken ac unit that was leaking onto the floor and the open window left the room noisy and let more bugs in. We lasted roughly 3 hours in the hotel before leaving. Do not stay here

BAD BED BUG PROBLEM! It ruined our stay in Amsterdam. We are an older couple who flew internationally for a 4 day trip to celebrate our anniversary. We were severely bitten by bed bugs from head to toe. We told the staff about our bites and they said there was no evidence it was from the hotel. They made us feel like liars. We requested a room change and were denied. The next morning we woke up and found bugs on the bed sheets (see video). After the staff saw it for themselves they had to agree that there was a bed bug issue. Our bites were so extensive that we could not do any more activities during our stay. Excite Hotels (managing Amsterdam Canal Hotel), refused to cover our vacation expenses such as missed day trips, ticket expenses, luggage, dry cleaning, cloths or the intense pain and suffering. They said your travel insurance (we did not have any) should cover other expenses and only our room cost was refunded. This room was in the building where the café is. Other reviews for this hotel complain of bed bugs so this is not a one-time issue. Other room issues: towels in bathroom not changed, shower drainage problem, excessive heat in room and faulty TV.

Overall the hotel was nice and in a very central location. Unfortunately the room wasn’t very clean and up to standards as we were expecting. The staff was very helpful and friendly.

My Room not cleaned. No towel or toilet paper , very bad expetience

This hotel needed to be cleaned. The floors were filthy. The blinds on the window would not close and to use the air conditioning the window needed to be left open. It was hot. It was a windy 3 flight climb up to my unit with zero assistance.

We really enjoyed our stay ❤️ we got the canal view room and it was so nice to just have the window open to a pretty quiet canal below. We were allowed to leave bags with the front desk to go explore until our room was ready. Luckily our room was ready early so we got to check in. The downside is this hotel has no elevator so if you brought a big suitcase, that would be quite the exercise up the flights of stairs. The room was clean, the mattress was a little thin for my taste but the pillows made up for it. Walking distance to the Rijksmuseum or the metro station for an easy trip into the city center. Overall i would definitely stay here again.

Room was bright, great condition, view was inspiring and felt luxurious

Very cute tiny hotel with super welcoming and kind staff. I will say that there are a few big downsides - the main one being that the toilet in our room had a clear glass door, which was uncomfortable. The fixtures in our room were a bit worn out and some parts of the room felt like they could’ve been a bit cleaner. That being said, the hospitality at this hotel is amazing. The staff were so kind and welcoming, and there is a free happy hour and a cute little terrace outside that is open all hours. The staff let us stay on the terrace even after we had checked out, and they let us check out late for free because my friend had been sick the night before and wasn’t able to get much sleep. Really the main thing that stopped this from being a four star review is that the price is the bathroom door situation - we basically ended up using the downstairs bathroom the entire time, which can only be accessed by going outside and was kind of inconvenient. In the grand scheme of things it’s not a huge deal, but it feels like such an easy thing to fix by adding a privacy screen or something. I don’t take points off for things outside of the hotel’s control (ie, outside noise etc) but this is something that is definitely within the hotel’s control and I think having some more privacy would’ve made our stay more comfortable.

The Wi-Fi in the room we were in did not work very well at all to the point it was not usable that was in room 110. The price point we thought was quite exorbent for the hotel room and the breakfast option. It should be noted about the stairs if anybody has a mobility problem it would be an issue for them to get up to the floors they could be worded better in the description of the hotel of how steep they are.

Everything was amazing. We enjoyed our stay and amazing tub. Just the neighbors are too loud and wakes us up in the middle of the night.

Small room for 4, great location and canal views.

Great location, easy to access all areas of the city either on foot or using the public transport system. Room was clean and tidy, however it was located in the basement which fronted the main road. Access to the room was right next to the breakfast area. It was called a deluxe room. Unfortunately that was not an accurate description at all. Two single b ds pushed together with a mattress topper finishing off the ensemble. Evertime we left the room we would literally bump into someone grabbing food. Not ideal at all.

We had a wonderful view of the canal from our window. The breakfast in the morning was very handy and the eggs cooked to order were good. There was a rare heat wave (high of 87 F) and the air conditioning was fantastic. The room was cramped for 2 people ( sit on bed to use laptop) and the bed a bit lumpy and hard. Overall very pleasant.

The room with the canal view is amazing, main highlight from the stay. The room was big and the bathroom was clean. The staff was incredibly nice and supportive during our stay.

Nice location. The glass door bathroom is a personal nightmare

Great balony view! Staff was EXCELLENT. Very helpful. They sent up a bottle of Cava on my birthday which I really appreciated and enjoyed.

The staff was superior - friendly, knowledgeable and attentive.

No lift. Only 3 floors , but very narrow stairs. Girl at the front desk carried our stuff up to the room , but we did have to carry it down. Front desk girl was beyond helpful and friendly

Staff was very helpful. Their list of favorite restaurants was great and we had 2 great meals at Italian restaurants. They ordered the cab for event and back to airport that helped us as well.

We arrived and all was fine at the hotel. We then went to bed at around midnight when the ceiling started to leak and continually pour from the ceiling into the bath. It was coming from an air vent. We informed the night man who at first told us there was nothing he could do. Meanwhile, guests above were screaming, banging and generally being extremely loud. The night man then returned and told us we could move rooms. We were happy with this as it was now 1am and had a long day of travel so sleep was needed. Whilst we were in our new room, the night man then proceeded to empty the bins, understandable, however then began to whack the bin and rubbish with a metal spade. We discovered that our window was a struggle to shut whilst we were seeing what the loud noise was so early into the morning. The next morning, we went to the reception and was greeted by two two friendly ladies who were apologetic about the nights events. One of the ladies said we were able to stay in our room. We then were met with an extremely rude lady, named Raquel, who was not understanding an evening situation. The other receptionists were trying to tell her. She was rude to them and told us we had to go back to our previous room that was leaking and unsafe. We said we would not be doing this. She continued to roll her eyes, huff and starting to say ‘go go’ ‘leave’ to which we found extremely rude and poor service. We were then on edge and made to feel unwelcome and uncomfortable in the hotel .

Absolutely charming hotel with friendly and helpful staff, very clean and comfortable. Incredible view!

Excellent location very friendly staff

The service was incredible. The hotel was great. Would not hesitate to stay here again. Thank you!

The staff were wonderful and the room was very spacious and clean. I would come back to stay here!

Great room and amenities, staff was very friendly & lots of local reccomendations

We really enjoyed our stay ❤️ we got the canal view room and it was so nice to just have the window open to a pretty quiet canal below. We were allowed to leave bags with the front desk to go explore until our room was ready. Luckily our room was ready early so we got to check in. The downside is this hotel has no elevator so if you brought a big suitcase, that would be quite the exercise up the flights of stairs. The room was clean, the mattress was a little thin for my taste but the pillows made up for it. Walking distance to the Rijksmuseum or the metro station for an easy trip into the city center. Overall i would definitely stay here again.

A great hotel, in a great position. Located in the south of the city, near a metro station (for links to the rail network and the airport) and near the market. The more touristy/central area is around a 15-20 minute walk. We plan to visit the city again and will definitely look to stay at this hotel again.

Great location near museums

Amazing location, easy to walk to everything!

Amsterdam is for walking so not too challenging there. The Rijk Museum is very close and so are a few otehrrs. It is a it far from the downtonw area, but walking distance. There a few supermarkets nearby.

Location was great! Close to the metro but also walkable to the main restaurants/stores. It was away from all the noise. Metro is a 2min away walk, so convenient especially heading back to the Amsterdam central. Staff were nice and helpful!

Good location

Excelente Hotel en Amsterdam! muy bien ubicado con acceso a transporte urbano o incluso a pie a todos los puntos turisticos de la ciudad.

Friendly reception staff. Easily walkable to museums, Heineken Experience etc but also has tram stop directly outside hotel. Complimentary beer in room fridge & daily “happy hour”. No lift - which the hotel advises you about in advance - so less able bodied people may struggle with the stairs. Request a room at the rear if concerned about tram noise. Would definitely recommend this hotel.

I like how it is conveniently located close to the Van Gogh museum, the Heineken experience and the boat tour that we signed up for. All other tourist spots are 1-2 train stops away. Room is clean and has the essentials. Will book this hotel on our next visit.

안 좋은 점: 제가 갔을 때에는 건물 외벽이 공사중이었습니다. 창 밖을 보면 철책으로 인부들이 오르내리는 프레임이 있어서 미관상 보기 안 좋았습니다. 그리고 계단의 경사가 심한데 엘리베이터가 없어서 무거운 짐을 가진 여행객이나 거동이 불편한 사람은 이용이 어려울 것 같습니다. 좋은 점: 오후에 바에서 제공하는 해피아워가 있으며, 이때 맥주를 비롯한 음료수를 무료로 마실 수 있습니다. 바에서 연결된 테라스가 운하를 바라볼 수 있어 분위기가 좋았습니다.

Our room was the best. Balcony over looking the canal. Free wine and apps for happy hour. Breakfast buffet and cooked to order. Very helpful staff.

Staff was very friendly and free happy hour from 4-8 everyday. That was great!

Excellent service for the price… fabulous staff…quick walk to Meteo and very close to Rijksmuseum and Van Gogh museum! Cute rooms and lovely breakfast available… nice daily happy hour downstairs

We were welcomed four hours early and told our room was ready before time, which we found delightful after a long journey from London. The area around the hotel was very quiet, interjected by noise from neighbouring students who were welcoming in the new term!!l Breakfast was tasty but minimal hot food available. A lovely hotel, recommended for good local transport links and a supermarket within 5 minute walk.

Terrific location and very clean. 2 hr (4-6 pm)free apps and drinks No elevator and spiral staircase was brutal bringing bags up. Breakfast buffet is limited and over-priced. For a short stay i would recommend for anyone without mobility issues.

Charming well-priced property located in two townhouses that back directly on a canal, in an exceptionally lovely neighborhood close to the metro and Rjiksmuseum. Rooms on the back facing the canal feel as though they could be in the country (others feel much more urban). Look for the wonderful two room suites. Happy Hour is a great touch and is free. However continental breakfast, which isn’t, is rather skimpy. This feels more like a guest house than a fancy hotel. There are no elevators. And some bathrooms have frosted glass walls which might not work for everybody.

Very well located. Staff were lovely, spacious room with a good bathroom. Glad we chose the bed and breakfast option, continental breakfast and also a member of staff available to cook breakfast eggs and bacon. We would stay here again, convenient for walking to all the major tourist pit stops.

Very clean and comfortable. Good breakfast and nice staff.

Todo muy bien, el staff es muy atento, la localización del hotel muy conveniente y el desayuno estuvo muy bien