The Pearl Hotel

Me and my husband stayed therefrom 19th to 20th. The staff who checked in was a lady. The way she treated us was not appropriate. I already booked by the application and she ask for my card details, which includes everything from complete card number, expiry date and CVV. She said she want to confirm that the same person is checked in. I told her thats why i gave the ID and she already photocopied it. Still she asked for my card details and said if I dont provide it she cant give us the booked room. I felt like why? She said everyone gave card details and she showed us others card details also in a white paper. I felt it’s completely illegal that its not safe to show others there card details . She said its their rule. We said to show the rule . She didnt say anything about that. At last i gave last four digits of my card details to get the room. She said, the security will also check something like that which i dont understand. The way she speaks feel completely disrespectful. She said no smoking in room. I said we both dont smoke. Then she said everyone says like that but end up in smoking in room. I dont feel its not an appropriate customer service they Provided. Except her everyone was so good.good service.

Strange room with small door and steps. The pitched roof impeeds your head room. The kettle lead was fixed to the kettle, get an extension lead,,,,,had to crawl to the socket to plug ot in, then crawl to get it out again. Well at least it was exciting.

There is a good amount of on-site parking which feels secure and the hotel is a short walk from the City Centre. The reception area (pictured) is quite small so you'll need to lounge elsewhere. Not sure why the reception insisted on my photographic ID upon checking in.

Nice modern and clean with good parking maybe could do with a carpet in main corridor to keep noise down during the night but over all really nice stay.

Clean room after changing, all staff encountered exceptional