DO NOT STAY HERE. This is not a four star hotel. However they charge that way. Our room was filthy when we checked in. It did not looked like it had been cleaned in over a month. No hot water in main shower head. Electricity went out in middle of the night. Blinds broke and fell from wall leaving dust and dead bugs everywhere. The pictures told a story of a beautiful resort. It is no longer that. I have never written a bad review before. When we complained to the GM on departure (after telling staff of issues throughout stay) he was rude and told us we should have complained earlier. The Sri Lankan people are beautiful, this man was not. There is an advertised spa service that does not exist. The staff also did not honor the Expedia Gold Status deal we signed up for. AVOID, AVOID, AVOID.
DO NOT STAY HERE. This is not a four star hotel. However they charge that way. Our room was filthy when we checked in. It did not looked like it had been cleaned in over a month. No hot water in main shower head. Electricity went out in middle of the night. Blinds broke and fell from wall leaving dust and dead bugs everywhere. The pictures told a story of a beautiful resort. It is no longer that. I have never written a bad review before. When we complained to the GM on departure (after telling staff of issues throughout stay) he was rude and told us we should have complained earlier. The Sri Lankan people are beautiful, this man was not. There is an advertised spa service that does not exist. The staff also did not honor the Expedia Gold Status deal we signed up for. AVOID, AVOID, AVOID.