Name: Clouds Montville
Address: 166 Balmoral Road, Montville, Queensland, Australia, Montville, Queensland, AU
Price range: $110–$224 per night
Rating: 8.25

What guests think

Many guests praise the views, quiet setting between Maleny and Montville, and comfortable rooms at Clouds Montville, but several report inconsistent cleanliness alongside recurring issues with breakfast availability and limited staff presence outside reception hours.

Numerous reviews say paid or included continental breakfast was unavailable or only offered on weekends, and some found on-site dining closed without clear notice. Service feedback highlights unanswered phones, after-hours check-in problems, and refund or housekeeping queries left unresolved, though a few guests mention friendly staff and smooth contactless access. Accommodation ranges from well appointed rooms and cottages to occasional maintenance faults, unpleasant odours, pests, or uncomfortable beds. Expect a peaceful base with comfortable lodging, but confirm breakfast details and after-hours access before booking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

10

Phill

Jun 11, 2023

·

Stayed 3 nights

The gardens and views are exceptional

6

Danielle

Dec 18, 2022

·

Stayed 1 night

Paid extra to have room with bath. Waste of money as it was so tiny, childrens size. Pool was dirty, filled with bugs, spiders an leaves. No sheet on the blanket, just created more of a cheap feel. Was quite and amazing spot for sunrise

8

Max

Jan 11, 2024

·

Stayed 2 nights

Ceiling fans over the the beds would be great that way you might not have to use the air conditions all the time witch would save you money

2

Andie

Oct 14, 2024

·

Stayed 1 night

This property is not in business due to current water damage. My reservation was cancelled but I am yet to receive a refund

6

John

Jun 9, 2025

·

Stayed 2 nights

There is no fireplace. There is no spa, just a photoshopped deep bath. The king bed is short - probably <2m. They set us up with one roll of rump ribbon. They don't answer the one staff number. Place is very run down.

6

Charles and Lara

Dec 1, 2023

·

Stayed 1 night

There were barely any guests and we were allocated a room near the carpark with limited view. Leak by door when we entered. Facilities needed maintenance. Bed not comfortable. Milk was rotten

8

Paul

Jan 6, 2023

·

Stayed 1 night

Great, well organised, modern and very comfortable. I suggest a "soft close" stopper cushion on the internal sliding door to the ensuite, to avoid crashing noise during night time visits to the toilet. My only dissatisfaction was price, but it was comparable to prices of what else was available when we booked. All accom at this time of year is exorbitant.

10

Terry

Nov 13, 2022

·

Stayed 2 nights

Very nice room and facilities. Heated towel rail a real bonus. Contactless checkin worked well, in fact we had no contact with staff during our stay. Only negative comment, there was no milk for coffee making.

8

Anne

Aug 20, 2025

·

Stayed 1 night

We caught the lift upstairs to sit and admire the view. We were happy with the Studio room. There was supposed to be a continental breakfast but was not there.

6

Svetlana

Apr 9, 2023

·

Stayed 2 nights

We had spectacular view of the coast line. The car park area is very small, we came to the conclusion that car parking marks were very narrow and not big enough for the medium size car. Guests were struggling. We found the bed very uncomfortable. The bed had plastic castors without stoppers, this legs usually designed for carpet areas, on a vinyl floor, which our room had, bed was sliding on a floor. We had good size kitchen/ living area. Overall we enjoyed our stay.

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Cleanliness

Cleanliness feedback is mixed: many praise very clean, tidy rooms, but several report dirty dishes or bathrooms, stained sheets, bad odours, pests (ants), and missed housekeeping.

Related guest reviews

4

Kim

Mar 13, 2023

·

Stayed 2 nights

The cabin looked lovely although it smelt of mould, was infested with large ants, the blinds were broken and the sink in the bathroom was broken. Very disappointing overall.

10

Vanessa

Nov 21, 2025

·

Stayed 1 night

The room was clean and tidy and very comfortable The lady that served us was very friendly and polite Pleasure to deal with Highly recommended We will be back

2

Justine

Feb 21, 2023

·

Stayed 1 night

The standard of cleanliness was unacceptable There were hairs in the beds Ants 🐜 in the beds Cups and cutlery were unclean Pubic hairs on the walls and floor in bathroom Shower curtain and drains unclean The promised included continental breakfast was unattainable as the cafe was closed all week We stayed on a weekday and only found out that it was closed on the door of cafe on morning of supposed breakfast Very poor service Especially for the price

2

Skye

Apr 30, 2023

·

Stayed 1 night

Beautiful location. Property looked amazing but was quite unclean. The kettle was dirty, there was rubbish and a lot of dirt under the beds. The rug had food and crumbs all over it. The microwave was not turned on at the power point and to get it on we would have had to lift the massive thing out of a cupboard and then switch it on. I never received an email with check-in instructions, as I was advised I would, and was just lucky to bump into someone to help me in. There was a water bottle in the fridge to purchase but when I went to drink it it was already open. The property location is amazing and convenient to town and surrounds.

6

Natalie

Jun 12, 2025

·

Stayed 1 night

The bed was comfortable. Very easy to find. Unfortunately there were no staff to ask any questions of. I did call and leave messages however did not get any responses. It was the weekend and they do have signs up and notices online they are not available over the weekends and after 4 pm I think it was. We wanted information about our breakfast that was included in the package and never got an answer and therefore never got our breakfast that was paid for!! So just be aware there will be radio silence at certain times. I also had to wash all the coffee cups before using them as all 4 were soiled with old coffee or hot chocolate which looked like they had just been rinsed and put back as there was residue down the outsides of every cup! Left a bit of a bad taste in our mouths. There is plenty of accommodation to choose from around the Maleny/ Montville area and that’s what we shall do next visit. We stay in this region often due to visiting family in Brisbane and always have had wonderful hosts. Shall stick to what we know next time.

10

Kevin

Dec 27, 2025

·

Stayed 3 nights

The room was very comfortable and well set out. Everything was vey clean and tidy

10

Fai

Oct 13, 2025

·

Stayed 1 night

We are satisfied with the cleanliness, spacy room and great balcony view. The location is good between Maleny and Montville. Highly recommended.

2

Chloe

Apr 4, 2025

·

Stayed 1 night

The area around hotel was a great view, however when we checked in room there was a foul smell and sheets were stained - there was noisy guests so was not a peaceful trip - our rate included breakfast however when I sent email to as no response from them, husband went to restaurant and was told they weren’t operating - we had to source breakfast elsewhere a cost that wasn’t budgeted hence booking the trip with this amnesties - contacted Expedia 3 times they advised waiting on hotel ‘manager’ get back to them the staff say oh you have speak manager - will keep everyone posted FYI it’s been 6 days since our stay!

10

Troy

Jun 9, 2025

·

Stayed 1 night

Great views and very clean

6

Adele

Jun 5, 2025

·

Stayed 1 night

I didn’t like that the glass had lipstick on them and the cups had dribbles running down. The bathroom tap had toothpaste splatters on it. It thr sheets were clean and smelled freshly laundered.

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Rooms

Many guests found rooms and cottages comfortable and well appointed, often with relaxing privacy or views, but some reported maintenance issues, uncomfortable beds, wet furniture, or being assigned accessible rooms unexpectedly.

Related guest reviews

8

Sara

May 7, 2025

·

Stayed 1 night

Comfortable

10

Stephan

Jul 23, 2023

·

Stayed 3 nights

Beautiful private room to enjoy our honeymoon

6

Charles and Lara

Dec 1, 2023

·

Stayed 1 night

There were barely any guests and we were allocated a room near the carpark with limited view. Leak by door when we entered. Facilities needed maintenance. Bed not comfortable. Milk was rotten

10

Kevin

Dec 27, 2025

·

Stayed 3 nights

The room was very comfortable and well set out. Everything was vey clean and tidy

10

Marley

Mar 19, 2023

·

Stayed 1 night

We had such a wonderful stay at clouds. They upgraded us to a cottage and we just had the best girls weekend. We would highly recommended and we will definitely be back!

10

Fai

Oct 13, 2025

·

Stayed 1 night

We are satisfied with the cleanliness, spacy room and great balcony view. The location is good between Maleny and Montville. Highly recommended.

8

Anne

Aug 20, 2025

·

Stayed 1 night

We caught the lift upstairs to sit and admire the view. We were happy with the Studio room. There was supposed to be a continental breakfast but was not there.

6

Svetlana

Apr 9, 2023

·

Stayed 2 nights

We had spectacular view of the coast line. The car park area is very small, we came to the conclusion that car parking marks were very narrow and not big enough for the medium size car. Guests were struggling. We found the bed very uncomfortable. The bed had plastic castors without stoppers, this legs usually designed for carpet areas, on a vinyl floor, which our room had, bed was sliding on a floor. We had good size kitchen/ living area. Overall we enjoyed our stay.

10

Bob

Apr 10, 2024

·

Stayed 1 night

Spacious, clean, excellent views and in a sevluded area

6

Kirsten

Dec 8, 2022

·

Stayed 1 night

An admin disaster and what a shame! Beautiful property with well appointed rooms. But stay was completely mis-managed. Booked a studio with Continental breakfast. Got an accessible room (despite no mention in booking info), and was told by onsite staff there was no breakfast included, my Expedia confirmation states otherwise. Booked into my room, sat on the sofa….. WET. So wet it made my clothes damp! Back to reception to be told they’d just had all the sofas cleaned. No sympathy, just a shrug.

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Service

Service is unreliable, with multiple reports of no staff after 5 pm, unanswered phones, confusing or contactless self check-in, and slow follow-up on refunds; however, some guests encountered friendly staff and smooth processes.

Related guest reviews

2

Karen

Jul 9, 2024

·

Stayed 1 night

Arrived at this property 10 mins after their reception had closed which is at 5 o'clock due to traffic, nobody at property except other guests, phoned out of hours number without success, never answered phone. Contacted Wotif who also tried without success, leaving us without any where to stay for the night, had to book alternative accommodation 30 mins drive away. I would NOT recommend staying at this hotel. Refund requested and declinded, never been contacted by hotel.

10

Vanessa

Nov 21, 2025

·

Stayed 1 night

The room was clean and tidy and very comfortable The lady that served us was very friendly and polite Pleasure to deal with Highly recommended We will be back

2

Andie

Oct 14, 2024

·

Stayed 1 night

This property is not in business due to current water damage. My reservation was cancelled but I am yet to receive a refund

6

Natalie

Jun 12, 2025

·

Stayed 1 night

The bed was comfortable. Very easy to find. Unfortunately there were no staff to ask any questions of. I did call and leave messages however did not get any responses. It was the weekend and they do have signs up and notices online they are not available over the weekends and after 4 pm I think it was. We wanted information about our breakfast that was included in the package and never got an answer and therefore never got our breakfast that was paid for!! So just be aware there will be radio silence at certain times. I also had to wash all the coffee cups before using them as all 4 were soiled with old coffee or hot chocolate which looked like they had just been rinsed and put back as there was residue down the outsides of every cup! Left a bit of a bad taste in our mouths. There is plenty of accommodation to choose from around the Maleny/ Montville area and that’s what we shall do next visit. We stay in this region often due to visiting family in Brisbane and always have had wonderful hosts. Shall stick to what we know next time.

6

Michael

Sep 10, 2023

·

Stayed 1 night

Be aware if you arrive after 5pm there is no one in attendance. I had to guess that the key might be in a safe outside. I had to guess that the blank envelope was mine ( no name on it ) and I had to guess which room I was in !!! I paid for breakfast and the hotel does not do breakfast during the week.

10

Terry

Nov 13, 2022

·

Stayed 2 nights

Very nice room and facilities. Heated towel rail a real bonus. Contactless checkin worked well, in fact we had no contact with staff during our stay. Only negative comment, there was no milk for coffee making.

10

Marley

Mar 19, 2023

·

Stayed 1 night

We had such a wonderful stay at clouds. They upgraded us to a cottage and we just had the best girls weekend. We would highly recommended and we will definitely be back!

2

Chloe

Apr 4, 2025

·

Stayed 1 night

The area around hotel was a great view, however when we checked in room there was a foul smell and sheets were stained - there was noisy guests so was not a peaceful trip - our rate included breakfast however when I sent email to as no response from them, husband went to restaurant and was told they weren’t operating - we had to source breakfast elsewhere a cost that wasn’t budgeted hence booking the trip with this amnesties - contacted Expedia 3 times they advised waiting on hotel ‘manager’ get back to them the staff say oh you have speak manager - will keep everyone posted FYI it’s been 6 days since our stay!

8

Mark

Jul 11, 2023

·

Stayed 1 night

The facility was really clean and comfortable. Whilst it is on a main road it was very quiet and peaceful. shame there is no staff on the premises to check in with.

10

Gail

Oct 26, 2023

·

Stayed 1 night

The staff were great. We loved staying there 😊

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Location

Guests frequently highlight scenic views and a peaceful, secluded feel while still being convenient to Montville and nearby towns; easy access and a quiet atmosphere are common positives.

Related guest reviews

10

John

May 20, 2023

·

Stayed 1 night

The view

10

Sarah

Mar 14, 2023

·

Stayed 3 nights

I loved the location of this property. Beautiful views with the feeling of being secluded without bring very far away from the main street. We also loved the cooking amenities which meant that we didnt have to eat in town everyday.

8

Andrew

Feb 26, 2023

·

Stayed 2 nights

Great views and easy access to Montville

10

Glenda

Nov 20, 2023

·

Stayed 4 nights

Great views quiet place to relax

10

Phill

Jun 11, 2023

·

Stayed 3 nights

The gardens and views are exceptional

10

David

May 12, 2023

·

Stayed 2 nights

Great views

10

Fai

Oct 13, 2025

·

Stayed 1 night

We are satisfied with the cleanliness, spacy room and great balcony view. The location is good between Maleny and Montville. Highly recommended.

8

Mark

Jul 11, 2023

·

Stayed 1 night

The facility was really clean and comfortable. Whilst it is on a main road it was very quiet and peaceful. shame there is no staff on the premises to check in with.

10

Lynds

Jan 3, 2023

·

Stayed 19,356 nights

Beautiful tranquil & peaceful location.Our cottage had everything we needed plus more. We will return.

10

Bob

Apr 10, 2024

·

Stayed 1 night

Spacious, clean, excellent views and in a sevluded area

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Dining

Breakfast is inconsistent: many who paid for or expected a continental breakfast did not receive it or found the cafe or restaurant closed on weekdays, though one guest enjoyed a breakfast basket.

Related guest reviews

10

kim

Oct 25, 2023

·

Stayed 1 night

The only thing wrong was it was supposed to be breakfast included then found out that’s only on the weekend

2

Justine

Feb 21, 2023

·

Stayed 1 night

The standard of cleanliness was unacceptable There were hairs in the beds Ants 🐜 in the beds Cups and cutlery were unclean Pubic hairs on the walls and floor in bathroom Shower curtain and drains unclean The promised included continental breakfast was unattainable as the cafe was closed all week We stayed on a weekday and only found out that it was closed on the door of cafe on morning of supposed breakfast Very poor service Especially for the price

6

Natalie

Jun 12, 2025

·

Stayed 1 night

The bed was comfortable. Very easy to find. Unfortunately there were no staff to ask any questions of. I did call and leave messages however did not get any responses. It was the weekend and they do have signs up and notices online they are not available over the weekends and after 4 pm I think it was. We wanted information about our breakfast that was included in the package and never got an answer and therefore never got our breakfast that was paid for!! So just be aware there will be radio silence at certain times. I also had to wash all the coffee cups before using them as all 4 were soiled with old coffee or hot chocolate which looked like they had just been rinsed and put back as there was residue down the outsides of every cup! Left a bit of a bad taste in our mouths. There is plenty of accommodation to choose from around the Maleny/ Montville area and that’s what we shall do next visit. We stay in this region often due to visiting family in Brisbane and always have had wonderful hosts. Shall stick to what we know next time.

10

Debra

Apr 6, 2025

·

Stayed 2 nights

Clouds was brilliant, well appointed and reasonably priced. I loved the breakfast basket that was a lovely surprise. The view from my balcony was amazing. This will be my first choice next time I am staying in the area.

6

Daniel

Sep 28, 2025

·

Stayed 1 night

We paid extra to stay with breakfast included but there was no breakfast or restaurant available in this place, so we have to go somewhere else. The nice area showed on photos was is not available at anytime for guests. We would like a refund for the breakfast that we paid and was not included

6

Michael

Sep 10, 2023

·

Stayed 1 night

Be aware if you arrive after 5pm there is no one in attendance. I had to guess that the key might be in a safe outside. I had to guess that the blank envelope was mine ( no name on it ) and I had to guess which room I was in !!! I paid for breakfast and the hotel does not do breakfast during the week.

8

Dee

Jun 22, 2025

·

Stayed 1 night

The bathroom provided a unique feature of heated towel rack. We did not receieve our continental breakfast that was included with booking. No milk was provided in fridge for our room tea and coffee.

2

Chloe

Apr 4, 2025

·

Stayed 1 night

The area around hotel was a great view, however when we checked in room there was a foul smell and sheets were stained - there was noisy guests so was not a peaceful trip - our rate included breakfast however when I sent email to as no response from them, husband went to restaurant and was told they weren’t operating - we had to source breakfast elsewhere a cost that wasn’t budgeted hence booking the trip with this amnesties - contacted Expedia 3 times they advised waiting on hotel ‘manager’ get back to them the staff say oh you have speak manager - will keep everyone posted FYI it’s been 6 days since our stay!

8

Anne

Aug 20, 2025

·

Stayed 1 night

We caught the lift upstairs to sit and admire the view. We were happy with the Studio room. There was supposed to be a continental breakfast but was not there.

2

Cassandra

Aug 7, 2024

·

Stayed 2 nights

We booked this accommodation as breakfast was included. Was told the next morning after our first night that breakfast was only open weekends. We were told you would have received an email after booking that breakfast was not available week days. We would not have booked if knowing this was not available. We noticed there was packet cereal in the dining area and the least they could do would be to offer some in your room. They need to notify other booking companies that breakfast is not included on week days, our room also never got serviced. We ran out of coffee and milk, no fresh towels and no staff to ask for replenishment.

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Month	Average price
January	$123
February	$104
March	$122
April	$117
May	$121
June	$125
July	$126
August	$124
September	$140
October	$135
November	$129
December	$140

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $164	3
4 $131	5 $123	6 $112	7 $112	8 $111	9 $152	10 $152
11 $112	12 $110	13 $111	14 $113	15 $110	16	17
18 $114	19 $112	20 $111	21 $134	22 $134	23 $163	24 $163
25 $112	26 $112	27 $113	28 $112	29 $112	30 $157	31 $152

Clouds Montville

Prices for Clouds Montville

Monthly average prices

About this property

Location

Room options

Deluxe Studio, 1 Queen Bed with Sofa Bed, Garden View

Studio

Deluxe Apartment, 1 Bedroom, Balcony, Ocean View

Luxury Cottage, 1 King Bed, Garden View

Family Room, Multiple Beds

Guest reviews of Clouds Montville

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Clouds Montville

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $118	23 $137	24 $192	25 $224	26
27 $126	28 $115	29 $119	30 $119