Senses Quinta Avenida Adults Only Hotel By Artisan
51 $US
/nuit
Moyenne pour septembre
Prix pour Senses Quinta Avenida Adults Only Hotel By Artisan
Sélectionnez les dates pour voir les prix et les disponibilités
51 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Senses Quinta Avenida Adults Only Hotel By Artisan, les prix par nuit s'élèvent en moyenne à 44 $US pendant le mois le moins cher (juillet) et à 95 $US pendant le mois le plus cher (janvier), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 95 $US |
| février | 86 $US |
| mars | 80 $US |
| avril | 58 $US |
| mai | 51 $US |
| juin | 47 $US |
| juillet | 44 $US |
| août | 46 $US |
| septembre | 51 $US |
| octobre | 47 $US |
| novembre | 59 $US |
| décembre | 93 $US |
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sept. · 51 $US
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Le plus cher : janvier (env. 95 $US)
Le moins cher : juillet (env. 44 $US)
À propos de cet établissement
Prenez le temps de vous détendre dans le centre bien-être de l'hébergement. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de réceptio...
Équipements
Prenez le temps de vous détendre dans le centre bien-être de l'hébergement. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de réception.
Services de l'établissement
Les équipements et services proposés incluent une réception ouverte 24 h/24, une consigne à bagages et un coffre-fort à la réception. Une navette vers et depuis l'aéroport est disponible en échange d'un supplément (24 h/24).
Repas
Les gourmands apprécieront les saveurs généreuses de Senses Bar, un bar/salon en bord de piscine qui offre une belle vue sur la piscine : le cadre idéal pour un repas convivial entre amis ou en famille. Pour bien finir la journée, vous trouverez sur place un bar en bord de piscine. Un petit déjeuner complet est servi tous les jours de 09 h 00 à 12 h 00 moyennant un supplément.
Chambres
Les 22 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec des articles de toilette gratuits et un sèche-cheveux est à votre disposition. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
En choisissant Senses Quinta Avenida By Artisan Adults Only, vous profiterez d'un séjour à Playa del Carmen (Gonzalo Guerrero), à seulement quelques pas du site Rue commerçante Quinta Avenida et à 4 minutes à pied du site Plage principale de Playa del Carmen. Cet hôtel au bord de la plage se trouve à 0,4 km de Mamitas Beach Club et à 10 km de Parc à thème Xplor.
À proximité
Rue commerçante Quinta Avenida(0.1 miles)
Mario Villanueva Madrid(0.2 miles)
Centre commercial Quinta Alegría Shopping Mall(0.2 miles)
Mamitas Beach Club(0.2 miles)
Plage principale de Playa del Carmen(0.2 miles)
Super Chedraui Selecto Avenida 10(0.3 miles)
Rue du Cœur(0.4 miles)
Calle 12(0.4 miles)
Quai Navega(0.4 miles)
Église catholique Nuestra Señora del Carmen(0.5 miles)
Musée Frida Kahlo(0.5 miles)
Musée des merveilles 3D(0.6 miles)
Gran Casino Riviera(0.6 miles)
Place centrale(0.7 miles)
Chabad Playa del Carmen(0.7 miles)
Aéroport international Cozumel (CZM)(21.6 miles)
Aéroport international de Cancún (CUN)(34.6 miles)
Aéroport international de Tulum (TQO)(65.8 miles)
Navette aéroport
Piscine
Chambres non-fumeurs
Organisation d'excursions
Ménage
Coffre-fort
Emplacement
5ta. Av. Norte No. 324 entre 26 y 28 sur, Centre-ville de Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexique
Rue commerçante Quinta Avenida (0.1 miles)
Mario Villanueva Madrid (0.2 miles)
Centre commercial Quinta Alegría Shopping Mall (0.2 miles)
Mamitas Beach Club (0.2 miles)
Plage principale de Playa del Carmen (0.2 miles)
Super Chedraui Selecto Avenida 10 (0.3 miles)
Options de chambre
10
Suite Élite, 1 très grand lit, bain à remous
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
646 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparées
9
Suite Studio Deluxe
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
377 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparées
7
Chambre Deluxe
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
269 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
7
Suite Élite, 2 lits doubles
Détails de la chambre
2 Lits Doubles
Couchages 2
646 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée intérieureBaignoire à remous privée
Avis des voyageurs sur Senses Quinta Avenida Adults Only Hotel By Artisan
7.8
Bien
Basé sur 522 avis vérifiés
Qui séjourne ici ?
Affaires
1%
Couples
78%
Familles
4%
Groupes
8%
Solo
5%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les avis concernant l'hôtel Senses Quinta Avenida Adults Only Hotel By Artisan, les voyageurs apprécient son emplacement central sur la Cinquième Avenue et sa piscine sur le toit, mais les inconvénients récurrents sont le bruit de la rue la nuit, une connexion Wi-Fi intermittente et des problèmes d'entretien concernant la climatisation et l'eau chaude.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les avis concernant l'hôtel Senses Quinta Avenida Adults Only Hotel By Artisan, les voyageurs apprécient son emplacement central sur la Cinquième Avenue et sa piscine sur le toit, mais les inconvénients récurrents sont le bruit de la rue la nuit, une connexion Wi-Fi intermittente et des problèmes d'entretien concernant la climatisation et l'eau chaude.
De nombreux clients soulignent la sympathie et l'amabilité du personnel, mais des signalements de cartes de chambre défectueuses, de réponses lentes et de quelques impolitesse donnent une impression de service inégal. Les chambres situées à l'arrière sont généralement plus calmes, mais plus sombres, et les clients mentionnent fréquemment des dysfonctionnements avec les téléviseurs, les stores, les jacuzzis et les réfrigérateurs. Parmi les autres points récurrents, on note des pannes d'ascenseur, un espace ou un bar sur le toit parfois fermé pour travaux, un petit-déjeuner basique servi tard pour les excursions matinales, et des frais supplémentaires occasionnels qui surprennent certains clients. Attendez-vous à un séjour animé et central avec des commodités à proximité, mais prévoyez du bruit et d'éventuels petits problèmes d'entretien.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
La piscine sur le toit et la terrasse sont appréciées, bien que le bar ou l'espace sur le toit ait parfois été fermé ou en rénovation. Des plaintes récurrentes concernent les pannes d'ascenseur, une connexion Wi-Fi aléatoire et un manque ou une absence de parking sur place.
Avis de voyageur à ce sujet
8
hector
13 janv. 2025
·
A séjourné 1 nuit
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
4
María de Lourdes
20 oct. 2022
·
A séjourné 2 nuits
Hotel en reparación, no internet, no tv, tornillos en alberca, elevador mal estado, humedad en paredes.
Hotel en reparación, no internet, no tv, tornillos en alberca, elevador mal estado, humedad en paredes.
8
Lisa
15 janv. 2025
·
A séjourné 6 nuits
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
8
ali
6 janv. 2025
·
A séjourné 3 nuits
Everything was great. The only inconvenience was no hotel reserved parking area!
Everything was great. The only inconvenience was no hotel reserved parking area!
10
Gabriel
29 juil. 2025
·
A séjourné 2 nuits
Segunda vez en este pequeño y muy conveniente hotel. Cerca de todo, muy cómodo, a precios accesibles. El trato del personal excede cualquier expectativa. La pool terrace es magnífica para relajarse un rato, tanto en el día como por la noche. Su opción topless es un plus, ya que en la Riviera Maya se está perdiendo esta estupenda práctica. Mi pareja la aprovechó.
Segunda vez en este pequeño y muy conveniente hotel. Cerca de todo, muy cómodo, a precios accesibles. El trato del personal excede cualquier expectativa. La pool terrace es magnífica para relajarse un rato, tanto en el día como por la noche. Su opción topless es un plus, ya que en la Riviera Maya se está perdiendo esta estupenda práctica. Mi pareja la aprovechó.
8
Saul
11 févr. 2024
·
A séjourné 3 nuits
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
8
Maria
7 mars 2024
·
A séjourné 5 nuits
The staff was great!! But the building elevator was not working most of our staying the pool bar was under construction
The staff was great!! But the building elevator was not working most of our staying the pool bar was under construction
8
Mauricio
19 mars 2023
·
A séjourné 2 nuits
No, notificaron la remodelación del rooftop
No, notificaron la remodelación del rooftop
10
Aguibou
27 déc. 2024
·
A séjourné 3 nuits
The WiFi…
The WiFi…
8
Patrick
16 janv. 2025
·
A séjourné 3 nuits
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Plusieurs clients font état de chambres propres et d'un service de ménage régulier, mais on relève des plaintes récurrentes concernant du linge et des serviettes tachés ou usés, des jacuzzis sales et des oublis de ménage occasionnels.
Avis de voyageur à ce sujet
10
KARELIA
15 oct. 2025
·
A séjourné 3 nuits
Todo muy limpio y personal muy amable
Todo muy limpio y personal muy amable
8
Oscar
1 août 2025
·
A séjourné 5 nuits
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
4
JAVIER EDUARDO
3 avr. 2023
·
A séjourné 2 nuits
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
6
Daniel Iván
27 oct. 2023
·
A séjourné 4 nuits
El elevador tenía mucho olor a óxido. El servicio de limpieza no hace bien su trabajo y se les tuvo que pedir hasta 3 veces para que lo hicieran. El personal no comunica cuando la caldera tiene un tema y no hay agua caliente. Los controles del cuarto no servían bien. El jacussi tenía tierra cuando llegamos. El primer día la ventilación no funcionó bien y fue una noche muy calurosa. El refrigerador desprendía mucho calor y no enfriaba mucho.
El elevador tenía mucho olor a óxido. El servicio de limpieza no hace bien su trabajo y se les tuvo que pedir hasta 3 veces para que lo hicieran. El personal no comunica cuando la caldera tiene un tema y no hay agua caliente. Los controles del cuarto no servían bien. El jacussi tenía tierra cuando llegamos. El primer día la ventilación no funcionó bien y fue una noche muy calurosa. El refrigerador desprendía mucho calor y no enfriaba mucho.
8
Brandon
27 avr. 2025
·
A séjourné 1 nuit
Cómodo y limpio
Cómodo y limpio
2
Berenice
28 janv. 2024
·
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
6
Alejandra
7 avr. 2024
·
A séjourné 2 nuits
En general todo bien con el hotel, me llamó la atención que en mi habitación las 2 noches que estuvo no entraron a limpiar mi habitación y eso no fue de mi agrado
En general todo bien con el hotel, me llamó la atención que en mi habitación las 2 noches que estuvo no entraron a limpiar mi habitación y eso no fue de mi agrado
6
Eric
3 févr. 2025
·
A séjourné 9 nuits
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
6
Jacqueline
22 janv. 2024
·
A séjourné 3 nuits
Nothing unique, they never delivered the bottle of wine per stay, the outdoor jacuzzi was dirty with a big dirt stain, water came in through the glass door during rainy days, makijg a poddle, the shower handles need to be replaced,nit steady and the water sink splashes water all over, they charged me $14 dollars for a hair dye stain in a white towell that im sure when they do the laundry it would come out.. Disappointed.
Nothing unique, they never delivered the bottle of wine per stay, the outdoor jacuzzi was dirty with a big dirt stain, water came in through the glass door during rainy days, makijg a poddle, the shower handles need to be replaced,nit steady and the water sink splashes water all over, they charged me $14 dollars for a hair dye stain in a white towell that im sure when they do the laundry it would come out.. Disappointed.
2
Charlotte
15 janv. 2024
·
A séjourné 7 nuits
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les lits et certaines chambres (dont les suites avec jacuzzi) sont confortables, et les chambres à l'arrière sont plus calmes, bien que plus sombres. De nombreux avis font état de problèmes d'entretien en chambre : pannes de climatisation ou d'eau chaude, télécommandes ou stores de télévision ne fonctionnant pas, problèmes de réfrigérateur et bruit de la rue côté façade.
Avis de voyageur à ce sujet
4
JAVIER EDUARDO
3 avr. 2023
·
A séjourné 2 nuits
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
6
Jorge
27 mars 2025
·
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
8
Lisa
15 janv. 2025
·
A séjourné 6 nuits
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
4
casey
3 déc. 2023
·
A séjourné 2 nuits
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
10
Raymundo
4 déc. 2024
·
A séjourné 1 nuit
La suite con jacuzzi es de lo más confortante. Bastante amplia, Sin ruidos externos Excelente ubicación y con la alberca del roof quedamos encantados
La suite con jacuzzi es de lo más confortante. Bastante amplia, Sin ruidos externos Excelente ubicación y con la alberca del roof quedamos encantados
2
Berenice
28 janv. 2024
·
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
6
Edson Alberto
20 févr. 2023
·
This hotel had very nice furnishings but they appeared unkept. The TV was damaged, the jacuzzi had some strange discoloration and the light only partially worked in the shower.
This hotel had very nice furnishings but they appeared unkept. The TV was damaged, the jacuzzi had some strange discoloration and the light only partially worked in the shower.
6
Eric
3 févr. 2025
·
A séjourné 9 nuits
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
6
Gerardo Ramón
14 août 2025
·
A séjourné 2 nuits
La atención es muy cálida y buena pero la habitación tenía varios detalles. Al llegar los controles de la TV fueron cambiados 3 veces porque no funcionaban, el lavabo de manos era imposible usarlo el primer día por exceso de presión en el agua, la pantalla blackout bajo el primer día y posterior a eso no volvió a subir. La amabilidad del personal por ponerle solución a los imperfectos fue buena pero uno espera que no ocurra esa clase de cosas durante la estancia.
La atención es muy cálida y buena pero la habitación tenía varios detalles. Al llegar los controles de la TV fueron cambiados 3 veces porque no funcionaban, el lavabo de manos era imposible usarlo el primer día por exceso de presión en el agua, la pantalla blackout bajo el primer día y posterior a eso no volvió a subir. La amabilidad del personal por ponerle solución a los imperfectos fue buena pero uno espera que no ocurra esa clase de cosas durante la estancia.
8
Patrick
16 janv. 2025
·
A séjourné 3 nuits
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est fréquemment décrit comme amical et serviable, mais la qualité du service est variable, avec des problèmes récurrents tels que des systèmes de cartes de chambre défectueux, une communication lente ou inexistante, des demandes de ménage non satisfaites et quelques impolitesse à la réception.
Avis de voyageur à ce sujet
6
Orlando
8 févr. 2023
·
A séjourné 2 nuits
So the best thing this place has going it is the location!! Right on 5th ave., it’s surrounded by restaurants, bars, coffee shops etc. Beach is not too far but they do have a nice rooftop pool. Rooms are in good condition, place was clean.. what I didn’t like was that I needed to speak to someone about my reservation before arriving…. I called (from USA) no answer.. had someone that lives in Playa Del Carmen call… no answer(he tried three different t numbers posted on website) even expedia agent called… still no answer… I kept calling several times, but nothing..if yiu are in the service industry please pick up the phone… it’s only courtesy to your future guests…
So the best thing this place has going it is the location!! Right on 5th ave., it’s surrounded by restaurants, bars, coffee shops etc. Beach is not too far but they do have a nice rooftop pool. Rooms are in good condition, place was clean.. what I didn’t like was that I needed to speak to someone about my reservation before arriving…. I called (from USA) no answer.. had someone that lives in Playa Del Carmen call… no answer(he tried three different t numbers posted on website) even expedia agent called… still no answer… I kept calling several times, but nothing..if yiu are in the service industry please pick up the phone… it’s only courtesy to your future guests…
8
hector
13 janv. 2025
·
A séjourné 1 nuit
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
10
Ariadna
4 juil. 2023
·
A séjourné 2 nuits
I booked here due to last-minute travel plans and I ended up staying an extra night. The staff was very kind and welcoming (Andrea, Caro and Paulette) as well as the housekeeping team. I did not initially get my room upgrade but honestly, I was fine in the standard King room I booked. It was very clean and comfortable. The bed was heavenly, and the amenities were great. Andrea was very apologetic and upgraded my room, which was much appreciated. I would definitely stay here again and recommend to others. Location, rooftop pool/area are great as well. I did not have any noise issues, despite being right on 5th.
I booked here due to last-minute travel plans and I ended up staying an extra night. The staff was very kind and welcoming (Andrea, Caro and Paulette) as well as the housekeeping team. I did not initially get my room upgrade but honestly, I was fine in the standard King room I booked. It was very clean and comfortable. The bed was heavenly, and the amenities were great. Andrea was very apologetic and upgraded my room, which was much appreciated. I would definitely stay here again and recommend to others. Location, rooftop pool/area are great as well. I did not have any noise issues, despite being right on 5th.
8
Oscar
1 août 2025
·
A séjourné 5 nuits
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
6
miriam
17 janv. 2026
·
A séjourné 5 nuits
The room was clean, but the towels could use an upgrade as they were old, stained, and only provided two. There’s an additional fee upon arrival for street cleaning. If you need a shuttle, that’s also an extra charge and not complimentary. The front desk staff was very nice and communicated promptly via WhatsApp, ensuring you had what you needed as soon as possible. They don't provided you with a cover just a sheet for the bed.
The room was clean, but the towels could use an upgrade as they were old, stained, and only provided two. There’s an additional fee upon arrival for street cleaning. If you need a shuttle, that’s also an extra charge and not complimentary. The front desk staff was very nice and communicated promptly via WhatsApp, ensuring you had what you needed as soon as possible. They don't provided you with a cover just a sheet for the bed.
2
Berenice
28 janv. 2024
·
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
8
ODRACIR
26 sept. 2024
·
A séjourné 5 nuits
Key system was broken, so staff must open the door for us however FD staff was very helpfull
Key system was broken, so staff must open the door for us however FD staff was very helpfull
6
yoel
10 févr. 2024
·
A séjourné 4 nuits
This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements.
This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements.
10
Jennifer
20 nov. 2023
·
A séjourné 3 nuits
Omar at reception was great. Nice roof top bar. Walkable every. Located right on 5th. Nice hotel at a great value
Omar at reception was great. Nice roof top bar. Walkable every. Located right on 5th. Nice hotel at a great value
2
Charlotte
15 janv. 2024
·
A séjourné 7 nuits
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé sur la Cinquième Avenue, à proximité des restaurants, des boutiques et de la plage de Mamitas, ce qui rend la plupart des endroits accessibles à pied. Le revers de la médaille est le bruit nocturne des bars et de la rue à proximité, bien que certaines chambres intérieures soient plus calmes.
Avis de voyageur à ce sujet
10
TZU-CHI
20 sept. 2022
·
A séjourné 4 nuits
這是一個很棒的住宿體驗 價格非常合理 也有免費游泳池提供選擇 房間非常寬廣舒適 淋浴間也是令人滿意 服務人員都是親切服務 整體住宿體驗非常滿意 就在觀光聖地的道路上 房間還有按摩浴缸可以使用 非常值得推薦
這是一個很棒的住宿體驗 價格非常合理 也有免費游泳池提供選擇 房間非常寬廣舒適 淋浴間也是令人滿意 服務人員都是親切服務 整體住宿體驗非常滿意 就在觀光聖地的道路上 房間還有按摩浴缸可以使用 非常值得推薦
10
Bianca
4 mars 2024
·
A séjourné 4 nuits
The staff here was great. Many reviews complained about the noise from the bar downstairs but we didn’t have any issue. There are certain things to expect when staying on fifth avenue and noise comes with that. The property was great and location was perfect.
The staff here was great. Many reviews complained about the noise from the bar downstairs but we didn’t have any issue. There are certain things to expect when staying on fifth avenue and noise comes with that. The property was great and location was perfect.
8
Miguel
11 août 2025
·
A séjourné 2 nuits
Excelente ubicación, estás sobre la quinta avenida, a unos mts de mamitas, cerca de buenos lugares para comer, y tienes una heladería enfrente, un Oxxo, justo al lado, en fin 100 recomendable
Excelente ubicación, estás sobre la quinta avenida, a unos mts de mamitas, cerca de buenos lugares para comer, y tienes una heladería enfrente, un Oxxo, justo al lado, en fin 100 recomendable
8
Lisa
15 janv. 2025
·
A séjourné 6 nuits
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
8
Wendy
30 août 2025
·
A séjourné 5 nuits
Great location
Great location
8
Gabriela de
15 févr. 2024
·
A séjourné 2 nuits
Excellent location. The hotel is beautifully remodeled. Just a bit of noice, being ear plugs. And please leave a notice outside your room so they clean it. Amazing staff. Playa Mamitas is the best, just 5min elaking distance.
Excellent location. The hotel is beautifully remodeled. Just a bit of noice, being ear plugs. And please leave a notice outside your room so they clean it. Amazing staff. Playa Mamitas is the best, just 5min elaking distance.
10
Adriana
1 nov. 2023
·
A séjourné 4 nuits
Excellent hotel, amazing staff. If you’re here to party this is an excellent place to stay, located right on Quinta Avenida close to restaurants bars, walking distance to the beach.
Excellent hotel, amazing staff. If you’re here to party this is an excellent place to stay, located right on Quinta Avenida close to restaurants bars, walking distance to the beach.
8
Raymond
21 avr. 2024
·
A séjourné 8 nuits
Right in the heart of 5th ave so everything was super convenient. Being right on 5th ave it was noisy but was to be expected. Front desk staff and cleaning staff were excellent. Would definitely stay here again. There were some concerns with the room upon check in but it was addressed right away and no problems after that.
Right in the heart of 5th ave so everything was super convenient. Being right on 5th ave it was noisy but was to be expected. Front desk staff and cleaning staff were excellent. Would definitely stay here again. There were some concerns with the room upon check in but it was addressed right away and no problems after that.
10
Stéphane
17 avr. 2024
·
A séjourné 9 nuits
Hôtel extrêmement bien situé directement sur la cinquième avenue avec balcon, belle piscine sur le toit, lit très confortable. Bon rapport qualité prix!
Hôtel extrêmement bien situé directement sur la cinquième avenue avec balcon, belle piscine sur le toit, lit très confortable. Bon rapport qualité prix!
8
ROLANDO
6 mars 2025
·
A séjourné 6 nuits
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner est généralement correct, mais simple et répétitif, et il ne commence qu'à 8 heures, ce qui peut être tard pour les excursions. Il n'y a pas de service de restaurant ou de bar constant sur place.
Avis de voyageur à ce sujet
6
Jorge
27 mars 2025
·
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
2
Sheila Rodríguez
3 mars 2025
·
A séjourné 2 nuits
Aire acondicionado no enfría, nos cambiaron de habitación 2 veces y ninguna enfrió. El agua se tardaba en calentar demasiado tiempo y salia agua por la pluma de arriba y manga de mano a la vez, area de Jacuzzi se vaciaba jamas lo pudimos usar, toallas rotas y sabanas machadas, solo tenia un espejo que era pequeño y ademas estaba verde por los bordes.Desayuno comienza a las 8:00 am pienso que debe ser un poco mas temprano ya que uno de los dias teniamos actividad que nos recogían a las 8:00 am y apenas pudimos desayunar bien rapido por que el desayuno no estaba abierto y la señal del WiFi era intermitente.
Aire acondicionado no enfría, nos cambiaron de habitación 2 veces y ninguna enfrió. El agua se tardaba en calentar demasiado tiempo y salia agua por la pluma de arriba y manga de mano a la vez, area de Jacuzzi se vaciaba jamas lo pudimos usar, toallas rotas y sabanas machadas, solo tenia un espejo que era pequeño y ademas estaba verde por los bordes.Desayuno comienza a las 8:00 am pienso que debe ser un poco mas temprano ya que uno de los dias teniamos actividad que nos recogían a las 8:00 am y apenas pudimos desayunar bien rapido por que el desayuno no estaba abierto y la señal del WiFi era intermitente.
4
casey
3 déc. 2023
·
A séjourné 2 nuits
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
8
philippe
20 févr. 2025
·
A séjourné 1 nuit
Tres bien situé et silencieux. Lit confortable Petit déjeuner à revoir un peu….. Personnel très gentil
Tres bien situé et silencieux. Lit confortable Petit déjeuner à revoir un peu….. Personnel très gentil
10
Simone
1 févr. 2025
·
A séjourné 5 nuits
O hotel é muito bom, quarto confortável, novo e muito bonito, cama maravilhosa, fica na central de Playa, café da manhã muito bom com atendente muito simpático. Porém barulhento, para quem tem dificuldade de dormi no barulho, wi-fi não pega no quarto do terceiro andar. O elevador ficou sem funcionar 3 dias, então quem tiver dificuldade para subir escada é ruim. Para nós foi tranquilo. No geral eu voltaria a me hospedar.
O hotel é muito bom, quarto confortável, novo e muito bonito, cama maravilhosa, fica na central de Playa, café da manhã muito bom com atendente muito simpático. Porém barulhento, para quem tem dificuldade de dormi no barulho, wi-fi não pega no quarto do terceiro andar. O elevador ficou sem funcionar 3 dias, então quem tiver dificuldade para subir escada é ruim. Para nós foi tranquilo. No geral eu voltaria a me hospedar.
8
Saul
11 févr. 2024
·
A séjourné 3 nuits
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
2
Dirceu
28 déc. 2022
·
A séjourné 19 353 nuits
The only thing good was the staff. Its a shame expedia sell a hotel in a bad situation. Room floor its cracking. No hot water at all. Inly cold water for a few minutes per day. Toilets no water to flush. We had to take shower in another room because was the only room with hot water. ( eletrical shower ) USED FOR ALL THE HOTEL GUESTS). I asked for change room but staff says they have the same problem inall rooms. By the night we cant sleep because the water bump was make to many noisy. Giving us a hope that by the morning we gona have water but was frustrating when we open the faucets and nothing more then a few water drippings. The breakfast was in a litter restaurant near. Food was good but no enough. If we need eat more we have to by extra for. Extremely disappointed and for sure we going to use another web site for searching and booking our next vacations.
The only thing good was the staff. Its a shame expedia sell a hotel in a bad situation. Room floor its cracking. No hot water at all. Inly cold water for a few minutes per day. Toilets no water to flush. We had to take shower in another room because was the only room with hot water. ( eletrical shower ) USED FOR ALL THE HOTEL GUESTS). I asked for change room but staff says they have the same problem inall rooms. By the night we cant sleep because the water bump was make to many noisy. Giving us a hope that by the morning we gona have water but was frustrating when we open the faucets and nothing more then a few water drippings. The breakfast was in a litter restaurant near. Food was good but no enough. If we need eat more we have to by extra for. Extremely disappointed and for sure we going to use another web site for searching and booking our next vacations.
10
KATIELE
29 août 2022
·
A séjourné 2 nuits
Hotel bem localizado, mas como é bem na Quinta Avenida e tem um bar em baixo é bem barulhento. Nao vale a pena pegar com café da manhã incluído, café muito simples e em um lugar pequeno, então fica muito tempo esperando.
Hotel bem localizado, mas como é bem na Quinta Avenida e tem um bar em baixo é bem barulhento. Nao vale a pena pegar com café da manhã incluído, café muito simples e em um lugar pequeno, então fica muito tempo esperando.
6
Eric
3 févr. 2025
·
A séjourné 9 nuits
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
8
ROLANDO
6 mars 2025
·
A séjourné 6 nuits
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Stéphane
6 mai 2026
·
A séjourné 9 nuits
Le personnel de l'hôtel est vraiment incroyable! Tout a été parfait pour nous après une sixième fois à cet hôtel.
Le personnel de l'hôtel est vraiment incroyable! Tout a été parfait pour nous après une sixième fois à cet hôtel.
8
SEBASTIEN
5 déc. 2025
·
A séjourné 7 nuits
Très bon accueil,personnel très professionnel et disponible en tout temps ,je recommande l’hôtel.
Très bon accueil,personnel très professionnel et disponible en tout temps ,je recommande l’hôtel.
8
philippe
20 févr. 2025
·
A séjourné 1 nuit
Tres bien situé et silencieux. Lit confortable Petit déjeuner à revoir un peu….. Personnel très gentil
Tres bien situé et silencieux. Lit confortable Petit déjeuner à revoir un peu….. Personnel très gentil
10
Stéphane
17 avr. 2024
·
A séjourné 9 nuits
Hôtel extrêmement bien situé directement sur la cinquième avenue avec balcon, belle piscine sur le toit, lit très confortable. Bon rapport qualité prix!
Hôtel extrêmement bien situé directement sur la cinquième avenue avec balcon, belle piscine sur le toit, lit très confortable. Bon rapport qualité prix!
10
Pedro
5 mai 2023
·
A séjourné 1 nuit
Petite boutique hotel nice !
Petite boutique hotel nice !
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:59
Avant 12:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 56.6358674451828USD
- 2026-09-19: 57.38554483566284USD
- 2026-09-20: 51.76493434753418USD
- 2026-09-21: 51.76493434753418USD
- 2026-09-22: 51.53650890312195USD
- 2026-09-23: 51.52478567562103USD
- 2026-09-24: 54.94313857440948USD
- 2026-09-25: 59.825049872016905USD
- 2026-09-26: 59.9894511554718USD
- 2026-09-27: 55.01403890132904USD
- 2026-09-28: 55.14767054729462USD
- 2026-09-29: 55.20541894683838USD
- 2026-09-30: 55.14767054729462USD
- 2026-10-01: 52.64706448745727USD
- 2026-10-02: 56.67709814586639USD
- 2026-10-03: 57.62003129825592USD
- 2026-10-04: 52.70063635025024USD
- 2026-10-05: 52.70063635025024USD
- 2026-10-06: 52.65168365821838USD
- 2026-10-07: 55.226341073226926USD
- 2026-10-08: 55.15532241840362USD
- 2026-10-09: 56.68825164642334USD
- 2026-10-10: 56.62809724617004USD
- 2026-10-11: 55.27555233364105USD
- 2026-10-12: 54.518906744384765USD
- 2026-10-13: 51.8490085144043USD
- 2026-10-14: 54.784614243507384USD
- 2026-10-15: 54.42392888031006USD
- 2026-10-16: 62.76995091533661USD
- 2026-10-17: 63.32220038967132USD
- 2026-10-18: 58.04303164157867USD
- 2026-10-19: 69.74999562950134USD
- 2026-10-20: 59.26477601280212USD
- 2026-10-21: 55.27555233364105USD
- 2026-10-22: 55.326052053451534USD
- 2026-10-23: 62.70791203365326USD
- 2026-10-24: 56.68825164642334USD
- 2026-10-25: 55.326052053451534USD
- 2026-10-26: 69.74999562950134USD
- 2026-10-27: 55.326052053451534USD
- 2026-10-28: 75.1927899559021USD
- 2026-10-29: 59.26477601280212USD
- 2026-10-30: 64.44787126808166USD
- 2026-10-31: 64.44787126808166USD
- 2026-11-01: 69.74999562950134USD
- 2026-11-02: 57.73246910190582USD
- 2026-11-03: 75.19358757362365USD
- 2026-11-04: 69.74999562950134USD
- 2026-11-05: 57.67043460273742USD
- 2026-11-06: 78.44072437820434USD
- 2026-11-07: 62.70791203365326USD
- 2026-11-08: 55.211856861305236USD
- 2026-11-09: 59.26477601280212USD
- 2026-11-10: 60.4983268793106USD
- 2026-11-11: 71.61114893245697USD
- 2026-11-12: 75.1927899559021USD
- 2026-11-13: 65.77881038188934USD
- 2026-11-14: 60.04513539047241USD
- 2026-11-15: 57.73246910190582USD
- 2026-11-16: 69.74999562950134USD
- 2026-11-17: 58.82112525901794USD
- 2026-11-18: 60.4983268793106USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. Vous recevrez un e-mail contenant les instructions d’enregistrement dans un délai de 72 heures précédant votre arrivée. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les espèces
- Cet hébergement se réserve le droit de procéder à une pré-autorisation sur votre carte de paiement avant votre arrivée.
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée, un système de sécurité et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 08 h 00 à 22 h 00.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les enfants de moins de 18 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Le petit déjeuner complet coûte environ 242 MXN par personne
- Navette aéroport : 1233 MXN par personne, aller-retour
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Navette aéroport
Piscine
Chambres non-fumeurs
Organisation d'excursions
Ménage
Coffre-fort
Général
Chambres non-fumeurs
Jacuzzi/Bain à remous
Spa et centre de bien-être
Réservé aux adultes
Beach Sun Loungers
Activités
Piscine
Piscine extérieure
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Services
Organisation d'excursions
Ménage
Coffre-fort
Location de vélos
Formalités d'arrivée/Départ express
24-Hour Front Desk
Concierge Services
Parking
Navette aéroport
Connexion Internet
Wi-fi gratuit