Is parking available at the property?

Yes, parking is available on-site. It is covered self-parking with a fee of EUR 14 per day. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 11 AM for a fee of approximately EUR 16 for adults and EUR 10 for children.

What are the standard check-in and check-out times?

Check-in time is at 16:00 and check-out time is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Yes, a complimentary roundtrip airport shuttle service is available 24 hours. Guests can arrange the transfer upon arrival.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, step-free entrances, and accessible public areas. However, specific features may vary, so guests are encouraged to inquire for detailed information.

What is the location like in relation to key landmarks?

The property is located in San Blas-Canillejas, within a 10-minute drive of IFEMA and Riyadh Air Metropolitano. It is approximately 9.4 miles (15.1 km) from Bernabéu Stadium and 9.8 miles (15.8 km) from Gran Via.

Does the property have a swimming pool?

Yes, there is an indoor pool and a seasonal outdoor pool. The seasonal pool is open from June 20 to September 07, with access available from 11:30 AM to 2:30 PM.

Are children allowed at the property?

Yes, children are allowed at the property. The minimum age for children to stay for free is not specified, so guests should check with the property for details.

What are the policies regarding extra beds and cribs?

The property offers cribs for an additional fee of EUR 18 per night. Availability may vary, and advance request or confirmation is required.

Madrid Airport Suites

Average nightly price at Madrid Airport Suites, Affiliated by Meliá by month, last 12 months (USD)
Month	Average price
January	$147
February	$147
March	$167
April	$207
May	$180
June	$158
July	$150
August	$100
September	$173
October	$146
November	$127
December	$115

What guests think

At Madrid Airport Suites, Affiliated by Meliá, travelers cite mixed experiences overall, with the most frequent frustrations being very long check‑in lines, hard‑to‑reach staff by phone, and an airport shuttle that is unreliable and runs infrequently.

Many appreciate the large, family‑friendly suites and often praise clean rooms and a decent breakfast. The location feels isolated in an industrial area with few dining options nearby, and the pool is frequently closed or limited by seasonal hours and rules. Overall, it suits short airport stopovers if you plan transport ahead and keep expectations simple.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool is often closed or restricted to seasonal hours, with extra requirements like swim caps or paid wristbands. Parking is available, though the garage is tight and may require a fee.

Related guest reviews

10

Bobbie

Jul 19, 2025

·

Stayed 1 night

Awesome stay! Full size swim pool, soccer, paddle, showers had shampoo and body wash. Transportation was punctual to get me to airport. In a safe area with busses accessible. Great stay. If I’m ever in Madrid again I would stay here again.

6

Matthew

Nov 11, 2025

·

Stayed 1 night

The first picture on hotels.com is of a beautiful lap pool...which is the reason I selected the hotel. I wanted to be able to get a swim in before my flight. But when I arrived I found it was closed for the year which was a bit disappointing.

10

María

Aug 25, 2025

·

Stayed 1 night

Muy cerca del aeropuerto, con servicio de trasldo y pantallas con toda la información de los vuelos. Me sorprendió mucho, ya que es enorme, tiene parking (aunque se aparca fuera gratis fácilmente), muy limpio, amplio y cómodo. Muy recomendado. Además, precio muy razonable.

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6

Sarah Sentonoi

Jun 10, 2025

·

Stayed 1 night

The area the hotel is in is not the best. The pool was closed and it was not even advised that the pool was not open. We booked this because of the pool. The beds were very hard and the food for lunch was macaroni and fries. Not the best quality.

8

CRISTIAN

Sep 13, 2025

·

Stayed 2 nights

Solo que deben ser serios si ofrecen que llevan al aeropuerto deben llevar y no hacerse los locos y mandarte taxi que nos cobró 30 euros más eso no me gustó y lo de la piscina nunca la abrieron

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4

Julie

Aug 23, 2025

·

Stayed 1 night

Terrible. Would not have stayed here if knew what it was like. Pool required bathing caps at a cost. Scary neighborhood. Bugs flying in room. Dirty, smelly. Not at all worth price. Would have left if refundable.

6

Kaley

Sep 7, 2025

·

Stayed 1 night

The room was nice, airport shuttle organised for us in the morning which was punctual. However was told that to use the pool we had to pay for pool wristbands and a swimming hat and around the pool there was nowhere to sit and no sun loungers. Area around the hotel very limited- no restaurants and only one restaurant on site open at particular times. Absolutely fine for one night close to the airport.

10

Carolina

Oct 28, 2025

·

Stayed 1 night

The only thing in the web offer swiming pool however it was not in service

6

Frank

Oct 19, 2023

·

Stayed 1 night

Hotel ist ein großer Komplex der recht unpersönlich daher kommt und in den Fluren schon recht abgewohnt wirkt. Das Zimmer war jedoch geräumig und sauber. Die Benutzung der Tiefgarage erwieß sich jedoch fast als Killer für unsere Rückreise. Wie die meisten spanischen Tiefgaragen sehr eng und für heutige Fahrzeuge ungeeignet, wurden wir auch noch von einem der Hotelfahrzeuge zugeparkt. Blöd nur, wenn es das Fahrzeug des Chefs ist und früh morgens niemand einen Schlüssel dafür auftreiben konnte. Mit viel Mühe konnten wir das Parkhaus dann doch noch verlassen und gerade rechtzeitig unseren Flug erreichen. Abends zuvor führte die Polizei eine Razzia vor dem Gebäude durch. Es tummelten sich auch einige "düstere Gestalten" herum. Alles nicht gerade vertrauenserweckend.

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8

Tatiana

Jun 22, 2025

·

Stayed 1 night

La piscina estaba cerrada a mediados de junio, el hotel lo elegimos por el acceso con minusvalías y por la piscina. No lo volveremos a elegir.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report very clean or spotless rooms, but others mention dirty or scuffed walls, odors, and occasional maintenance issues.

Related guest reviews

4

SOFIA

Sep 6, 2025

·

Stayed 1 night

Dirty walls, musty smell. Very outdated. Will never come back

4

MARIA DEL PILAR

Jul 7, 2025

·

Stayed 1 night

Demasiada gente y no huele bien la habitación. Limpieza de toallas y sábanas bien pero el olor de sillones y mobiliario creo fatal

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10

Rosa

Oct 25, 2025

·

Stayed 3 nights

The hotel room was very clean and comfortable. The only downside was that when I arrived at the airport and need their shuttle service, they didn’t answer the phone. I had to pay an uber to get there and when I arrived to the hotel at around 11pm, there was a very long line to check in. Anytime I went to the lobby, it was very full of people trying to check in and usually only 1 worker helping. On my way to the airport after checking out, there was a chartered bus giving us a ride, there was about 50 people riding it. So, the airport transport back, was great!

4

Gabriel

Nov 16, 2025

·

Stayed 1 night

Não recomendo. Esperei o Transfer no aeroporto mais de 1 hora e não passou. Quarto sujo, ar condicionado fedendo a mofo, roupas de cama manchadas, fila para o check in 23 horas da noite. Não vale o preço.

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2

Carla

Nov 5, 2023

·

Stayed 1 night

The breakfast options were really good, except for the scrambled eggs. The bread, cheeses and charcuterie were amazing. The scrambled eggs were mushy and couldn't really eat them. The Orange juice and coffee were great. The beds and pillows were comfortable. I slept well, to be honest. But the towels were disgusting. The room smelled terrible, the towels were dirty and smelled really bad. One of them had something brown smothered on it. The curtains were held by duct tape, the carpets on the hallways were stained and looked dirty. The sofa on the room looked really old and after seeing the state of the towels, I can imagine it was super dirty. The TV was located on a stand super close to the floor and was blocked by the coffee table. Everything about this room was odd. The main issue was cleanliness and the smell. I had to open the windows, even though it was really cold outside. For this price, I should have gone to a different hotel chain. The "free shuttle" didn't work out. When I got to the pick up area, there were about 30 people who had been waiting for up to 2 hrs. So, I offered to share an uber with another guest. I had been calling the hotel for 45 min, prior to arrival and they never picked up the phone. I called the call center for Melia and they couldn't help. I talked with the shuttle driver for a different hotel and they warned me that the shuttle for this hotel had issues because it was super small and had to come back and forth leaving guests behind.

10

Ben

Sep 14, 2025

·

Stayed 1 night

Extremely Clean Rooms and Friendly Staff

10

ahmad

Dec 4, 2025

·

Stayed 1 night

Clean Room

8

Cesar

Nov 4, 2025

·

Stayed 1 night

extremely clean

2

Christian

Nov 18, 2025

·

Stayed 1 night

Camera fatiscente e martedì 18 mattina dalla doccia usciva acqua marrone…..

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10

Micah Tyrese

Nov 16, 2025

·

Stayed 2 nights

The room was spotless and the staff were friendly.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and family‑friendly, with multi‑bedroom layouts, but furnishings feel dated and basic; beds are often described as hard, and some report noise or HVAC quirks.

Related guest reviews

6

Sarah Sentonoi

Jun 10, 2025

·

Stayed 1 night

The area the hotel is in is not the best. The pool was closed and it was not even advised that the pool was not open. We booked this because of the pool. The beds were very hard and the food for lunch was macaroni and fries. Not the best quality.

10

Qamarul Yaqin

Dec 17, 2025

·

Stayed 1 night

Room was big and spacious. There is enough space for kids to play a o a side football match at the courtyard area. Easy to get uber and very near Estadio Metropolitano

6

Adrien

Oct 29, 2024

·

Stayed 1 night

Was perfect for a quick stay. The mattress was super hard and uncomfortable. There were no lights in the main living space. Staff was helpful at check-in and getting us taxi when when shuttle was too full on departure. Would be helpful to have information on shuttle when leaving hotel

10

Rosa

Jun 14, 2025

·

Stayed 1 night

La habitación apartamento estaba genial para nuestras necesidades de 3 camas. Había 2 dormitorios y otra cama en el salón así que perfecto. Lo único la ubicación, está en mitad de la nada, en un polígono y no hay supermercados o tiendas para ir caminando.

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8

Katherine

Oct 13, 2025

·

Stayed 1 night

It was close to the airport and convenient. The room was family-sized so it had 2 bedrooms and 4 beds plus one bathroom and a living room space. The buffet breakfast was plentiful and the shuttle service back to the airport was convenient. The only thing that was bothersome is that they did not provide storing luggage as part of the hotel price. You have to pay for a cubbie to store your luggage if you need to do so.

8

Luciana

Dec 25, 2025

·

Stayed 1 night

Boa localização, porém o quarto está ultrapassado. Check-in foi ruim

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6

Britney

Jul 15, 2024

·

Stayed 1 night

I wouldn’t classify this property as an “airport hotel”. It was a bit outdated and the walls and doors were very thin. Kids from a futbol team were staying at the hotel and made noise ALL NIGHT. After coming off a red eye flight and wanting to sleep, this hotel did not provide that. The area around the hotel is also quite questionable. You will have to take a taxi or bolt or Uber to the downtown Madrid area, as there are no dining options or shopping nearby. However, the front desk personnel was very friendly, the breakfast buffet was adequate and the airport transportation to/ from the hotel was reliable. Be sure to contact the hotel prior to your arrival to arrange airport transportation pickup.

10

Kathy

Dec 15, 2025

·

Stayed 1 night

The hotel offers rooms with multiple bedrooms - a plus for our family. Room was clean, check in easy

6

Daniel

Sep 29, 2025

·

Stayed 1 night

Room was dated and poorly decorated. Sink in the bathroom wasn't sealed in place so leaked and tap was too close to sink so it was hard to get your hands under the tap. Food in restaurant was an ok buffet but generally the food was almost cold.

10

Jose

May 8, 2025

·

Stayed 1 night

great room, very spacious.

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Service

Service is inconsistent: friendly staff are noted, yet long, understaffed check‑in lines and poor phone/email responsiveness are common. Shuttle organization is unreliable with limited seats and fixed or infrequent schedules.

Related guest reviews

6

Riccardo

Nov 6, 2025

·

Stayed 1 night

Airport shuttle was easy to find on the way in but we had no service on the way out because it was already full when we tried to reserve it at check-in. We had to pay a taxi to the airport. Bad service, since one of the reasons we reserve this hotel was the free airport shuttle service.

4

Arlene

Jun 13, 2025

·

Stayed 1 night

I sent four separate message to this hotel trying to find out how to get the shuttle to pick me up. I only booked this place because of the shuttle. My plane landed very late and I didn’t want to take a taxi. They never answered me. It cost me $40 to get to the hotel. While there, I stood in a line of about 12 people waiting to check in at 1:30 am. There were two young men doing a great job of helping everyone. There was an additional computer station that was not being used but the manager seemed to be happy to walk around with his hands in his pockets instead of opening this station for “priority customers” and help move things along . A bus drove up and let about 50 more people off whose plane had been delayed and still the two young men got no help getting everyone checked in. The room was very bare bones but comfortable and I was able to get the shuttle in the morning. I would not recommend this hotel or return to stay again.

8

Mariana

Jan 21, 2025

·

Stayed 1 night

The reason I select this hotel was the transfer in and out as my flight would land late at night. After an email to the hotel I found that I would need to wait at the Bus Hotel stop which was easy to find. But although they say it runs every 45 minutes, I was there for at least 1:30 and nothing. When calling the hotel you get only an electronic message. So off I went to pay for a car. Transfer out back to the airport was excellent. Breakfast is also good value for money. It is a very large hotel but always full as they serve clients from disrupted flights.

10

Ben

Sep 14, 2025

·

Stayed 1 night

Extremely Clean Rooms and Friendly Staff

4

Benjie

Nov 3, 2024

·

Stayed 1 night

Shuttle Service is literally trash. It’s a tiny van. I ended up taking an Uber both ways. It takes forever to get there and back using the shuttle. Front Desk Staff is pretty busy and cannot take phone calls. Issues can be resolved with communications as first step. It broke down right at that first critical step. Hotel’s physical structure is fine in general. It’s practical for just layovers. I would say it’s not for everyone. If you value your time more than anything else, this hotel is definitely NOT for you. There are better hotels put there with better value for money. Our priorities and needs are different. I would NOT recommend this hotel to everybody.

10

Philippe

Jan 4, 2026

·

Stayed 1 night

Le personnel est très aimable et souriant. La chambre très bien et grande

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8

Javi

Sep 25, 2025

·

Stayed 1 night

The check-in process was a nightmare!!! After a 10 hour flight I got to the hotel and there was a line of more than 50 people waiting for check-in. I had to wait in line more and 1h30min

4

ROUSSLAN

Oct 26, 2025

·

Stayed 1 night

Too long line to check in. I stayed more than hour (maybe more) in line just to check in. The number of arriving people is big, but reception capacity is low. Only two people served maybe a hundred guests including one who served only a kind of priority guests. I wouldn't return to the place, although the rooms are clean and nice.

4

Radha

May 27, 2025

·

Stayed 1 night

We booked the facility as they claimed airport shuttle was included. we had a long layover at Madrid arriving at 10pm and leaving next morning at 10am. After we arrived, we waited 45 minutes and shuttle did not arrive. We made multiple attempts to call the hotel but no one really picks up the phone so we could not figure out how long to wait. We had to take the taxi. When we reached hotel, we were told that shuttle was already booked for hours prior to our departure time and only time available would have put us at the airport 3.5 hours early. So we had to book a taxi again. For the size of the hotel, they have a very small shuttle so chances of accommodating everyone that needs it are very slim. We spent another 45 euros for back and forth taxi. If we had known this, we would have gone elsewhere.

4

Jae Joon

Nov 5, 2025

·

Stayed 2 nights

Long line in the reception and only one counter was opened. The female staff was not kind when I asked if I can keep my luggage. And also the room key was resetted after one night. I had to go down to the reception when I came back to the hotel and wait the long line and reset the room keys again.

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Location

Convenient for the airport, but the setting is an isolated industrial area with little within walking distance and some guests feeling unsafe. Getting into central Madrid typically requires a taxi or multiple transfers.

Related guest reviews

8

DAVID

Oct 5, 2025

·

Stayed 1 night

Nice stay. Location to airport was great.

8

Brian

Jul 4, 2025

·

Stayed 1 night

The hotel was nice and we found our room to be well worth the price. It was very comfortable. We ate in the hotel restaurant, which was a fairly pricey buffet. There was a decent selection but the food was cold. We did, however, come toward the end of the meal time. There were vending machines with sandwiches and other items in the lobby, though. Our major issue was that there were no shops or restaurants nearby. To get to anything would be a bit of a walk and we weren't comfortable walking in the area.

8

Pamela

Nov 4, 2025

·

Stayed 2 nights

Great location for airport layover. Many empty buildings around, so was unsure of safety while out walking alone. Staff were friendly and helpful. The restaurant had limited hours and limited offerings, so had to walk to other hotels nearby (within 10 blocks) to access food options. Airport shuttle was good, and was given a bagged lunch with the shuttle service. I would stay here again, though not if wanting to go into Madrid as this would require a taxi ride. The bus stops were not far, but too many bus transfers would be required for my own comfort.

10

Cesar

Oct 23, 2025

·

Stayed 1 night

great room and convenient

6

Mauricio

Oct 27, 2025

·

Stayed 1 night

En general el servicio fue bueno, el desayuno buffet esta bueno, el hotel muy básico y las habitaciones básicas, faltos de mantenimiento. El área donde esta el hotel esta espantoso, lleno de edificios vacíos llenos de okupas, en la noche esta peligroso salir aun a la esquina. Yo en lo personal no volvería jamás

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10

Rosa

Jun 14, 2025

·

Stayed 1 night

La habitación apartamento estaba genial para nuestras necesidades de 3 camas. Había 2 dormitorios y otra cama en el salón así que perfecto. Lo único la ubicación, está en mitad de la nada, en un polígono y no hay supermercados o tiendas para ir caminando.

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6

Gresa

Oct 13, 2025

·

Stayed 1 night

It’s not close to the airport and the free shuttle is inconsistent and not considerate of flight times. Luckily, depending on time of day uber is cheap- but can be 30 minutes to the airport driving. Four hundred meters from the airport is misleading advertisement. It may legally be that close to a corner of what’s considered airport property, but not in any meaningful way.

8

Joseph

Mar 21, 2024

·

Stayed 1 night

Industrial area. Not conducive to walking

8

Amanda Erika

Feb 9, 2025

·

Stayed 1 night

Muy lejos del aeropuerto

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10

Maria de la Luz

Sep 15, 2025

·

Stayed 2 nights

Property is great, but it’s location is a a bit isolated.

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Dining

Breakfast is frequently praised, while the dinner buffet gets mixed reviews for quality and limited hours; several guests note no room service.

Related guest reviews

8

Brian

Jul 4, 2025

·

Stayed 1 night

The hotel was nice and we found our room to be well worth the price. It was very comfortable. We ate in the hotel restaurant, which was a fairly pricey buffet. There was a decent selection but the food was cold. We did, however, come toward the end of the meal time. There were vending machines with sandwiches and other items in the lobby, though. Our major issue was that there were no shops or restaurants nearby. To get to anything would be a bit of a walk and we weren't comfortable walking in the area.

8

Adalberto

May 10, 2025

·

Stayed 1 night

The only complain is his restaurant there is no food to the room.

6

ANA M

Jun 4, 2025

·

Stayed 1 night

Nunca llego el transfer al aeropuerto y esperamos 2 horas en terminal 1. El hotel necesita mantenimiento. Cierra el restaurante a las 4 y no hay donde comer entre 4 y 8 pm.

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8

Pamela

Nov 4, 2025

·

Stayed 2 nights

Great location for airport layover. Many empty buildings around, so was unsure of safety while out walking alone. Staff were friendly and helpful. The restaurant had limited hours and limited offerings, so had to walk to other hotels nearby (within 10 blocks) to access food options. Airport shuttle was good, and was given a bagged lunch with the shuttle service. I would stay here again, though not if wanting to go into Madrid as this would require a taxi ride. The bus stops were not far, but too many bus transfers would be required for my own comfort.

8

Abbey

Jul 25, 2024

·

Stayed 1 night

The staff was excellent. At the end of the day, it's an airport property and not a 5-star hotel. Its clean and serves its purpose. Cannot say enough good things about staff and breakfast. Lobby was also very nice/very well kept. I was shocked at how beautiful the breakfast was. I work in a hotel and executing a buffet at that level is extremely difficult, so it wasn't unnoticed. Furniture in rooms is cheap but again, airport property - to be expected.

8

Joanne

Oct 22, 2025

·

Stayed 1 night

Great breakfast, lots of choices

6

Debbie

May 8, 2024

·

Stayed 1 night

Very basic airport hotel. Restaurant on site but only offers Buffett and food was very bland and cold. €18 per person for lunch was not at all worth it. Walk up the street to the Crown Plaza for a delicious burger and fries for €15 instead. Pool was closed, and no one told us. Would have booked a different hotel if we'd known. Airport shuttle was good although we only took it to the airport...we were not able to find it on arrivals and paid €27 for a taxi. Room is spacious, but furniture is very basic. Beds are not very comfortable. Ok for 1 night.

10

Hortensia

Jun 12, 2025

·

Stayed 1 night

Close to airport and shuttle included in price. Great breakfast buffet. Quiet, spacious, clean, comfortable...

6

Sally

Oct 11, 2024

·

The room was basic although no coffee/tea equipment was in the room. The restaurant was far below par and quite expensive given the bland and very basic selections.

6

Daniel

Sep 29, 2025

·

Stayed 1 night

Room was dated and poorly decorated. Sink in the bathroom wasn't sealed in place so leaked and tap was too close to sink so it was hard to get your hands under the tap. Food in restaurant was an ok buffet but generally the food was almost cold.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $182	5 $124	6 $119	7 $119
8 $101	9 $101	10 $114	11 $133	12 $114	13 $119	14 $119
15 $92	16 $101	17 $106	18 $108	19 $106	20 $117	21 $117
22 $81	23 $121	24 $131	25 $130	26 $114	27 $119	28 $119
29 $90	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
		1 $98	2 $104	3 $99	4 $110	5 $116
6 $108	7 $98	8 $98	9 $98	10 $98	11 $108	12 $108
13 $81	14 $90	15 $98	16 $108	17 $98	18 $116	19 $116
20 $87	21 $92	22 $94	23 $108	24 $202	25 $205	26 $119
27 $86	28 $92	29 $97	30 $97	31 $177

Madrid Airport Suites, Affiliated by Meliá

Prices for Madrid Airport Suites, Affiliated by Meliá

Monthly average prices

About this property

Location

Room options

Premium Junior Suite

Triple Junior Suite

Family Room (4+3)

Family Room (5Ad)

Superior Room

Junior Suite

Family Room

Superior Room (2+2)

Superior Room (2+1)

Standard Room

Guest reviews of Madrid Airport Suites, Affiliated by Meliá

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Madrid Airport Suites, Affiliated by Meliá

Considering this hotel for your Madrid trip?

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