Name: Hyatt Regency Phuket Resort
Address: 16/12 Moo 6, Tambon Kamala, Amphoe Kathu, Phuket 83150, Kamala, Thailand, Kamala, South Thailand, TH
Price range: $108–$376 per night
Rating: 8.55

What guests think

At Hyatt Regency Phuket Resort, travelers consistently praise the warm, attentive staff, sweeping sea views, and a large, attractive pool, while noting the hillside layout with buggy rides, a quiet setting away from town, and limited nearby beach access.

Rooms vary in condition, with several guests mentioning dated features, damp smells, or maintenance problems such as air conditioning, hot water, or jacuzzis. Breakfast is widely enjoyed and varied, and Casa Boho is frequently highlighted, though a few found some dishes or execution underwhelming. Expect a peaceful base for Phuket, with transport needed and some rooms showing age.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The large pools are a highlight and generally clean, and families value the kids club; the spa and hilltop buggy service are appreciated, with a shuttle to Kamala. The on-site beach is very small and not a key draw.

Related guest reviews

10

Yee Yee

Jul 15, 2025

·

Stayed 3 nights

I have been stayed in this hotel for 4 days celebrating my birthday. It absolutely gave me a great time here! The hotel condition is a bit old but still very comfortable. The shuttle service to Kamala center is well arranged, and there is plenty in-house activities. I have participated in the shore walk, the staff Marat is knowledgeable in the sea creatures and

10

Chan

Mar 8, 2023

·

Stayed 4 nights

The swimming pool in the hotel is the largest I have seen in Phuket. Clean swimming pool with cleaners to do cleaning every day morning. Definitely I will come back again

10

JOHN

Dec 5, 2025

·

Stayed 3 nights

Amazing view from the room. Great, huge pool. Very friendly, helpful staff.

10

Dylan

Oct 13, 2025

·

Stayed 7 nights

Our stay at the Hyatt Regency Phuket was fantastic. The hotel itself is lovely and well-maintained, with great views over Kamala Beach. Staff and service was on point, which is especially important given you generally need to get driven to and from your room in a golf buggy due to the steep incline. Staff always had a smile on their face and genuinely looked like they were having fun working. Breakfast was excellent, with a huge array of cuisine - we often spent well over an hour there enjoying the food and coffee. The pool is great and was never as busy as you'd expect considering how nice it is.

10

Lior

Feb 15, 2025

·

Stayed 2 nights

Really good stay- amazing atmosphere! Excellent view from our room. We were with 3 children, had so much fun. Pool is amazing- the taxi service works great. Kids club we didn't use- but looks really good. Thank you Matmee from reception for everything! And also for the rest of the amazing crew! We liked it a lot!

8

Andrew

Jun 4, 2025

·

Stayed 3 nights

The lower area (pool, breakfast restaurant, kids club) is very nice. The room was OK.

8

YUTAKA

Aug 16, 2023

·

Stayed 2 nights

Since the room is on a slope, it is difficult to go up and down on foot, but a cart will pick you up. Every hotel stuff is very friendly. The large infinity swimming pool is great. There is also a good program for children and it seemed to enjoy.

10

Kerrie

Oct 27, 2024

·

Stayed 4 nights

The resort is magnificent and very clean. Staff are amazing and very attentive. Limited dining options within walking distance but plenty of taxis and tuk tuk. Pool is unbeatable.

10

Kristin

Apr 24, 2022

·

Stayed 4 nights

Servicen var fantastik, og rommet var eksemplarisk. Frokosten er den beste hotellfrokosten vi har sett opp gjennom årene - helt nylig og masse utvalg. Hotellet ligger en liten gåtur fra Kamala stranden, som er vår favoritt-strand i løpet av oppholdet, den er stor, men ikke for stor (Patong likte vi noe mindre), og det er mat, drikke, massasje etc ved stranden. Stranden ved hotellet er ikke noe særlig, men bassenget er fint, og det er bare en liten gåtur til Kamala Beach + det går shuttle fra hotellet to ganger om dagen også, eller man kan ta taxi for 50-100 kroner.

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8

Chun Lok

Jun 10, 2023

·

Stayed 4 nights

Resort is a bit away from town ie Kamala or Patong Beaches. Resort has its own beach but very very small, did not see any hotel guests using it.

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Cleanliness

Many guests found rooms and grounds clean. However, recurring comments mention damp or musty odors, humidity, mold in bathrooms, and inconsistent daily housekeeping.

Related guest reviews

8

Dani

May 30, 2025

·

Stayed 10 nights

The stay was good and some of the team were excellent . One day my baby daughter was sick and we received couple of courtesy calls and follow ups . A huge thank you and highly appreciated. Few points to highlight: - We checked in first in a room which had a fungus odor , we requested a change which was done immediately to a better room. -Room cleanliness needs attention, alot of hidden dirty spots as well the daily cleaning is not perfect . -Breakfast items such as Tabouleh , Humus needs to be prepared as per the normal standard , taste is bad, please don't mix things. Breakfast variety needs to be improved, it is not comparable to other 5 star hotels. -At the pool , we had ordered bucket of beer which contains 5 bottles and they brought them all open !! when complained to the waiter he stated that this is how we serve them , he took the bucket back and never returned. Overall it was enjoyable

2

Homin

Feb 17, 2023

·

Stayed 2 nights

Unpleasant smell in the room, pillows and blankets that are not dry, some visible dust around pillows, mosquitos everywhere, virtually zero soundproofing for walls / door / balcony, dead bugs lying around, broken interior wall in corner areas, hairdryer that can't be used in the bathroom due to broken power plug, inconvenient to walk around, etc. One of the worst hotels I've stayed in for the last two decades, and I think the hotel needs a lot of work.

8

Abdullah

Jul 23, 2024

·

Stayed 6 nights

The cleaning is poor the bathrooms

10

Prash

Jan 15, 2026

·

Stayed 2 nights

Excellent staff lots of attention to details. Great clean rooms

10

Tirthankar

Nov 28, 2025

·

Stayed 4 nights

Super clean room, buggy rides 24/7, Fabulous quality all you can buffet breakfast, excellent view, curteous helpful friendly staff..! Just Casa Boho food taste was a let down when compared to breakfast or some other ceviche elsewhere. Trips and rides into town were arranged seamlessly Would love to come back again... very relaxing time. Thank you gto all the staffs.

10

Chan

Jun 23, 2023

·

Stayed 3 nights

Fast & smooth check-in. Staff are friendly and service is good. Great seaview can be seen from room balcony. Clean room and good amenities provided. The only thing to improve is the pillows which is too flat. Overall we enjoy our stay and will be happy to return again in future.

4

Mark

Oct 28, 2023

·

Stayed 3 nights

We where is supposed to have a higher floor with an ocean view, but it looked more like a tree view. The bathroom smelled like sewer and although we complained and they came in to try to correct the problem whatever they did did not work.

6

mohammed

May 23, 2025

·

Stayed 2 nights

The hotel is very old it needs upgrade being staying here every year but now feel its very old and uncomfortable staff are truly amazing thats what brings me back but no way is this a 5 star hotel and it should not carry the hyatt regency name towels are old the hotel is tied if you going to pay for a 5 star accommodation than you expect 5 stars property

2

Stacey

Jan 9, 2023

·

Stayed 19,362 nights

This property is old From the lobby to our room was old. Walls was dirty Mold in the shower Nothing like the picture show on Expedia website. Gross. Looks more like a motel then a 5 stars resorts. We paid $2700 for 4 nights. disappointing!!! Under staff. Buffet was like a riot Manager was rude. I just can’t believe this is the Hyatt!!!

4

robert

Nov 27, 2024

·

Stayed 3 nights

Check in was a joke… clearly had no training experience and was left alone… cc card machine not working…. Blaming our cards not your fault… clearly it was in the end…. Arrived at 4.30pm to be told our pool room wasn’t ready and the male receptionist just smiled and laughed… it was going bad to worse We get into the room…. And it smelt terribly damp and like the room has been locked up for ages…. We had to sleep with the doors open with mosquitos all around … This was our honeymoon so extremely unwelming. Will not be going back Rob Clarke and Jacob Caws

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Rooms

Rooms are generally spacious with balconies and strong sea views, though some face construction or limited outlooks. Decor feels dated to several guests, with occasional issues affecting in-room amenities or technology.

Related guest reviews

10

David L

Aug 22, 2025

·

Stayed 1 night

Experience was fantastic The staff was very attentive and always eager to make our stay one we will remember Our room was very luxurious and the private outdoor space was great All the grounds were beautiful and the pools were very clean and enjoyable The carts to get from the bottom of the resort to the top were very much appreciated I enjoy a challenge hike but The carts are a calf saver We will be back again and add a few more days next time The club happy hour was fantastic Thanks for the memories Hyatt Regency Phuket !!!!!

6

Nabeela

Jul 3, 2023

·

Stayed 2 nights

We had 3 rooms, and each room had certain problems. For one, the hot tubs weren't working properly and we had to call the engineers multiple times. The same room, the a/c had problems so another set of engineers came multiple times. The second room wasn't cleaned well at all. There were hair and pieces of tissues left before check-in and on the second day of "make up my room". Somehow our third room was better (though less expensive than the other two rooms). However, all rooms had poor quality of clarity on their TV and the internet on it wasn't working at all. Our devices wouldn't connect despite the engineers bringing the casting cable. All of this was in 3 rooms over 2 days!

8

PETER

Jun 20, 2024

·

Stayed 10 nights

Very nice property on hillside with 24/7 golf buggy service - large pool and plenty of shade areas umbrellas and cabana’s. Our plunge pool room was very roomy and just in need of some minor maintenance work like tikes in bathroom and areas in living area chipped . Generally happy but there were a few communication issues with our requirements but they fixed the issues very quickly. Things like torn towels and not understanding our bedding requirements . But as I said they did sort them out after we complained. Breakfast was very good and the Latin American restaurant Casa Boho highly recommended. Would recommend and go back so overall very satisfied.

10

JOHN

Dec 5, 2025

·

Stayed 3 nights

Amazing view from the room. Great, huge pool. Very friendly, helpful staff.

10

Chi Ho

Dec 27, 2022

·

Stayed 19,348 nights

There was a rooster yell at 6am next to our room

8

ion

Feb 26, 2026

·

Stayed 2 nights

Nice room, the view so-so, abandoned buildings in construction around, not a beach destination

8

Andrew

Jun 4, 2025

·

Stayed 3 nights

The lower area (pool, breakfast restaurant, kids club) is very nice. The room was OK.

4

Mark

Oct 28, 2023

·

Stayed 3 nights

We where is supposed to have a higher floor with an ocean view, but it looked more like a tree view. The bathroom smelled like sewer and although we complained and they came in to try to correct the problem whatever they did did not work.

6

mohammed

May 23, 2025

·

Stayed 2 nights

The hotel is very old it needs upgrade being staying here every year but now feel its very old and uncomfortable staff are truly amazing thats what brings me back but no way is this a 5 star hotel and it should not carry the hyatt regency name towels are old the hotel is tied if you going to pay for a 5 star accommodation than you expect 5 stars property

8

Derek

Nov 30, 2023

·

Stayed 5 nights

Great property with lovely grounds and pool. The rooms are a little tired and needs attention for the star rating and hotel brand.

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Service

Service is a standout, with warm, attentive staff and helpful buggy drivers frequently praised. A few guests reported lapses, including slow or problematic check-in and unhelpful management responses.

Related guest reviews

10

David L

Aug 22, 2025

·

Stayed 1 night

Experience was fantastic The staff was very attentive and always eager to make our stay one we will remember Our room was very luxurious and the private outdoor space was great All the grounds were beautiful and the pools were very clean and enjoyable The carts to get from the bottom of the resort to the top were very much appreciated I enjoy a challenge hike but The carts are a calf saver We will be back again and add a few more days next time The club happy hour was fantastic Thanks for the memories Hyatt Regency Phuket !!!!!

10

Tze Yi

May 20, 2024

·

Stayed 3 nights

Great service and great facilities! Two pools and really big rooms! The staff treated us with care from day 1 and I really enjoyed it!

10

Dylan

Oct 13, 2025

·

Stayed 7 nights

Our stay at the Hyatt Regency Phuket was fantastic. The hotel itself is lovely and well-maintained, with great views over Kamala Beach. Staff and service was on point, which is especially important given you generally need to get driven to and from your room in a golf buggy due to the steep incline. Staff always had a smile on their face and genuinely looked like they were having fun working. Breakfast was excellent, with a huge array of cuisine - we often spent well over an hour there enjoying the food and coffee. The pool is great and was never as busy as you'd expect considering how nice it is.

10

Tirthankar

Nov 28, 2025

·

Stayed 4 nights

Super clean room, buggy rides 24/7, Fabulous quality all you can buffet breakfast, excellent view, curteous helpful friendly staff..! Just Casa Boho food taste was a let down when compared to breakfast or some other ceviche elsewhere. Trips and rides into town were arranged seamlessly Would love to come back again... very relaxing time. Thank you gto all the staffs.

2

Kushagra

Apr 16, 2024

·

Stayed 3 nights

Excellent propety but i had issues woth my bioking through Expedia. For some reason, one of rook.got cancelled and the hotel had to reinstate that which delayed our check i for a few hours. Not Hyatts fault but i think issue was from the Expedia booking. Accordingly i requested an adjecent rooms by getting it confirmed from Hyatt and didnt end up getting one because of this issue.

10

Jim

Jul 19, 2024

·

Stayed 7 nights

The staff were what made this place so good, friendly accommodating and engaging

2

Kent

Nov 19, 2025

·

Stayed 3 nights

Overall, the hotel met our expectations, especially regarding the standard rooms. The general staff was extremely friendly and service-minded. However, a serious issue arose with the operations director, who refused to take any responsibility, even in obvious situations. On three consecutive occasions, there was no hot water in our room. Each time we called staff, and they confirmed the issue – yet he flatly denied it was the hotel’s problem. When I mentioned that it's unfortunately common in Thailand for technicians to claim that things work when they clearly don’t, he accused me of being racist. I found this deeply offensive and unfair. I honestly don’t think I’ve ever been treated this poorly. As a result, I requested to check out early – despite having three nights left and being on a family trip. This man has the rare ability to ruin a great hotel and an outstanding team. Give him a beautiful hotel and a dedicated staff – and he will still manage to mess it up.

10

Matthew

Nov 6, 2025

·

Stayed 9 nights

The best hotel experience ever. What a luxurious stay and amazing staff made everything perfect from start to finish. Everything I dreamt of for a holiday and more. Excellent wide ranging food options, lovely setting and a great base to explore Phuket. Highly recommended

4

robert

Nov 27, 2024

·

Stayed 3 nights

Check in was a joke… clearly had no training experience and was left alone… cc card machine not working…. Blaming our cards not your fault… clearly it was in the end…. Arrived at 4.30pm to be told our pool room wasn’t ready and the male receptionist just smiled and laughed… it was going bad to worse We get into the room…. And it smelt terribly damp and like the room has been locked up for ages…. We had to sleep with the doors open with mosquitos all around … This was our honeymoon so extremely unwelming. Will not be going back Rob Clarke and Jacob Caws

10

Ruth

Jun 17, 2024

·

Stayed 8 nights

Beautiful property and fabulous rooms. The staff are very helpful. My only complaint was a lack of fresh milk in the room for tea and coffee. And the staff wanting to charge to provide fresh milk! Which they eventually didn't do and we got free milk :) Loved the buggy drivers who are unfailingly helpful and cheerful!!

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Location

Set on a steep hillside above Kamala, the resort is quiet and scenic but removed from town and the main beach, so most guests use buggies, shuttles, or taxis. Construction or abandoned buildings affect views in some directions.

Related guest reviews

10

Yu San

Dec 22, 2022

·

Stayed 19,347 nights

Situated at Kamala beach which is a very quiet area. The rooms are housed in small individual buildings built into the hillside. Rooms are very spacious & clean. Staff are very friendly. Very great place to chill and relax

6

Jose

Jul 14, 2023

·

Stayed 9 nights

There’s really not much to do around the hotel. Around the hotel there seems to be construction going on. In our room we couldn’t enjoy opening our windows as you saw pipes out of the ground and just not a nice view. Since there isn’t much to do around the hotel you have to take a cab everywhere. It can start adding up with cab rides. Just to get to the store you have to spend 400 tbh If you want to just lounge around and not go anywhere the hotel pool is nice. But other than that nothing to do.

10

Dylan

Oct 13, 2025

·

Stayed 7 nights

Our stay at the Hyatt Regency Phuket was fantastic. The hotel itself is lovely and well-maintained, with great views over Kamala Beach. Staff and service was on point, which is especially important given you generally need to get driven to and from your room in a golf buggy due to the steep incline. Staff always had a smile on their face and genuinely looked like they were having fun working. Breakfast was excellent, with a huge array of cuisine - we often spent well over an hour there enjoying the food and coffee. The pool is great and was never as busy as you'd expect considering how nice it is.

10

eleonora

Jan 30, 2025

·

Stayed 7 nights

Struttura nuova con ottimo servizio . Molto bella la spa e la piscina . Unico alto negativo la spiaggia ed il mare di fronte

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8

ion

Feb 26, 2026

·

Stayed 2 nights

Nice room, the view so-so, abandoned buildings in construction around, not a beach destination

10

Vimal

Aug 17, 2023

·

Stayed 5 nights

Great place to stay in Phuket away from the CROWD!

10

Kerrie

Oct 27, 2024

·

Stayed 4 nights

The resort is magnificent and very clean. Staff are amazing and very attentive. Limited dining options within walking distance but plenty of taxis and tuk tuk. Pool is unbeatable.

10

Kristin

Apr 24, 2022

·

Stayed 4 nights

Servicen var fantastik, og rommet var eksemplarisk. Frokosten er den beste hotellfrokosten vi har sett opp gjennom årene - helt nylig og masse utvalg. Hotellet ligger en liten gåtur fra Kamala stranden, som er vår favoritt-strand i løpet av oppholdet, den er stor, men ikke for stor (Patong likte vi noe mindre), og det er mat, drikke, massasje etc ved stranden. Stranden ved hotellet er ikke noe særlig, men bassenget er fint, og det er bare en liten gåtur til Kamala Beach + det går shuttle fra hotellet to ganger om dagen også, eller man kan ta taxi for 50-100 kroner.

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8

Chun Lok

Jun 10, 2023

·

Stayed 4 nights

Resort is a bit away from town ie Kamala or Patong Beaches. Resort has its own beach but very very small, did not see any hotel guests using it.

10

Clarence

Jun 7, 2024

·

Stayed 4 nights

Property is well maintained and the staff are very attentive to the guest needs. We had issues with the kid's room aircon on the last night of our stay and it was quickly resolved the next day. The only thing is that the hotel is not walking distance to any eateries or markets so you would have to take a taxi out. But overall it was a pleasant stay.

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Dining

Breakfast is widely praised for variety and quality, and Casa Boho earns frequent mentions for views and food; the club lounge is well-regarded. Some guests noted inconsistent dishes or execution and pricey special dinners.

Related guest reviews

10

Dylan

Oct 13, 2025

·

Stayed 7 nights

Our stay at the Hyatt Regency Phuket was fantastic. The hotel itself is lovely and well-maintained, with great views over Kamala Beach. Staff and service was on point, which is especially important given you generally need to get driven to and from your room in a golf buggy due to the steep incline. Staff always had a smile on their face and genuinely looked like they were having fun working. Breakfast was excellent, with a huge array of cuisine - we often spent well over an hour there enjoying the food and coffee. The pool is great and was never as busy as you'd expect considering how nice it is.

8

Jonathan

Dec 24, 2023

·

Stayed 6 nights

Great hotel in quiet location. We started in the Family Room (w/ bunk beds) and its was a great room for our family of 4 (kids 9 & 12) Fantastic staff. Good breakfast options and specialist restaurants had good menus. A-la-carte food in the All Day Dining restaurant was not good.

10

Indranil

Nov 6, 2024

·

Stayed 8 nights

Staff all across the board were very very po;ite and attentive, I am grateful to pool attendent Lee for retreiving my bracelet which I had lost on the pool. All the staff ion the Recency Club were very hospible and attentive. the young bartender prepared excellent coctails and was very attentive in refreshing our drinks. The breafast spred weas excelent, FRecency club should have more cooked food options during happy hour

10

Tirthankar

Nov 28, 2025

·

Stayed 4 nights

Super clean room, buggy rides 24/7, Fabulous quality all you can buffet breakfast, excellent view, curteous helpful friendly staff..! Just Casa Boho food taste was a let down when compared to breakfast or some other ceviche elsewhere. Trips and rides into town were arranged seamlessly Would love to come back again... very relaxing time. Thank you gto all the staffs.

10

Alejandro

Feb 4, 2024

·

Stayed 3 nights

Excellent hotel! The staff are super friendly, always willing to help with a big smile, it really makes a difference. Super relaxing and the breakfast was 10 points.

10

Johan

Nov 13, 2022

·

Stayed 3 nights

Vi bodde tre nätter i en svit. Fick först en svit utan utsikt men efter samtal med receptionen fick vi en annan högt upp i backen med fin utsikt över bukten. Poolen är stor och lämpar sig utmärkt för simning. Det finns gott om solstolar och solbäddar och vatten ingår. Frukosten är bra. Det finns mycket att välja på i frukostbuffen som är internationell. Loungen högst upp är mycket bra och personalen är mycket trevlig och service minded. De är oerhört uppmärksamma och vänliga och vinglaset blir inte tomt innan de kommer och frågar om påfyllning. Buffen i loungen är bra och varierar delvis dag till dag. Kan rekommendera detta hotell.

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8

Ian

May 20, 2025

·

Stayed 2 nights

Great restaurant selection. With amazing sunset views

4

Philip

Oct 5, 2023

·

Stayed 1 night

Check in process is unnecessarily too long, there’s no reason to have to spend 10-15 minutes talking to the reservation receptionist when hotel is already paid in advance. Breakfast chefs do not understand how to cook eggs — everything is well done. After waiting 15-20, I went back to the eggs counter to remind them about my order and where I was sitting. I ordered eggs Benedict and the eggs came hard boiled. Also, don’t sit on the lower eating level outside, otherwise, be peppered to clean your own table let the empty plates sit on the table for a while.

10

Craig

Jul 16, 2025

·

Stayed 5 nights

Our stay was absolutely fabulous, the food was delicious especially the breakfast & food at casa boho. The staff were friendly & the pool was amazing. Would definitely go back

8

HIROSHI

Jan 3, 2023

·

Stayed 19,359 nights

NEW YEARのディナーが高すぎる。あとは、満足です

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Month	Average price
January	$457
February	$352
March	$251
April	$188
May	$133
June	$127
July	$157
August	$174
September	$136
October	$178
November	$261
December	$416

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $142	19 $120
20 $120	21 $127	22 $121	23 $127	24 $141	25 $118	26 $119
27 $108	28 $109	29 $129	30 $122

Su	Mo	Tu	We	Th	Fr	Sa
				1 $215	2 $151	3
4 $316	5 $144	6 $137	7 $137	8 $137	9 $137	10 $137
11 $137	12 $137	13 $137	14 $137	15 $137	16 $137	17 $136
18 $136	19 $133	20 $137	21 $151	22 $137	23 $164	24 $164
25 $376	26 $132	27 $136	28 $130	29 $130	30 $130	31 $131

Hyatt Regency Phuket Resort

Prices for Hyatt Regency Phuket Resort

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms, Ocean View (Regency)

Suite, 1 King Bed, Ocean View (Hilltop)

Room, 1 King Bed

Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

Regency, Suite, 2 Bedrooms

Premier Suite, 2 Bedrooms

Room, 2 Twin Beds

Family Room, 2 Bedrooms

Room, 1 King Bed (Plunge Pool)

Family Room, 2 Bedrooms (With Bunk Beds)

Club Room, 2 Twin Beds, Ocean View

Room, 2 Twin Beds, Ocean View

Room, 1 King Bed, Terrace (Whirlpool, Club Access)

Guest reviews of Hyatt Regency Phuket Resort

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Regency Phuket Resort

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