Is parking available at the hotel?

Nearby parking is available at a fee of EUR 38 per day, located 16 feet away from the property. No reservation is required.

What are the breakfast options and hours?

Buffet breakfast is offered for a fee, approximately EUR 25 for adults and EUR 12.5 for children. Breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of EUR 40 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer?

The hotel features elevators, step-free entrances, wheelchair-accessible facilities including the registration desk, public areas, and some rooms. There is also a pool hoist available for pool access.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in Madrid, just steps from Paseo de la Castellana and 6 minutes on foot from Bernabéu Stadium. It is approximately 2.9 miles from Gran Via and 3.1 miles from the National Prado Museum.

Does the hotel have a swimming pool?

Yes, the hotel features a seasonal outdoor pool, which is open from April to September. Pool access is available from 9:00 AM to 7:00 PM.

What are the policies for children staying at the hotel?

Children are welcome at the hotel. There is no specified minimum age for children to stay for free.

Canopy by Hilton Madrid Castellana Hotel

Average nightly price at Canopy by Hilton Madrid Castellana by month, last 12 months (USD)
Month	Average price
January	$254
February	$247
March	$269
April	$332
May	$324
June	$317
July	$203
August	$174
September	$382
October	$412
November	$419
December	$225

What guests think

At Canopy by Hilton Madrid Castellana, travellers praise the stylish modern design, very clean rooms, and convenient access to the Bernabéu and metro, while noting the location is somewhat removed from many central sights.

Facilities like the rooftop pool, bar, and gym are popular, though the pool is small, seating and shade are limited, elevators can be slow, and the pool may be closed at times. Rooms are generally comfortable and well designed, but some guests found them small or noisy, reported weak air conditioning or electrical issues, and a few mentioned dark windows or Wi-Fi problems. Breakfast earns frequent praise for quality and variety, while service is mostly friendly and helpful with occasional lapses such as slow responses, check-in errors, or inconsistent housekeeping. Expect a modern, comfortable base near the stadium with lively public areas and some operational quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern facilities with a popular rooftop pool and bar and a well equipped gym. Downsides include a small pool with limited seating and shade, occasional closures, slow elevators, and challenging parking and validation.

Related guest reviews

10

Taha

Jul 22, 2024

·

Stayed 5 nights

Relax chill pool and gym was good to relax and enjoy. The things you can order at the pool is limited.

8

Amr

Nov 18, 2024

·

Stayed 2 nights

Very well located fancy modern hotel, super comfortable room with very convenient amenities and huge bathroom / shower area. The hotel gym was efficiently equipped with new quality stuff and enough space. Breakfast choice was basic for the price but very good quality. Slightly overpriced, Overall excellent except the elevator is impractically slow

8

Kham olivia

Aug 26, 2025

·

Stayed 9 nights

Lovely hotel. It was clean and the breakfast was good. The staff were very friendly and smiling. There's a beautiful rooftop pool. The only negative is that the pool is quite small for the size of the hotel, and there's a lack of sunbeds and especially sun umbrellas

10

philip

Aug 15, 2023

·

Stayed 1 night

Fantastic service by the staff here. Loved the roof top pool and bar. Breakfast was good with a good range, but food from food truck and pool not great .

8

Jan

Oct 21, 2022

·

Stayed 2 nights

Goed hotel, helaas was het zwembad dicht ( 28 graden ) daar speciaal op geboekt. |Winkels zijn vlakbij, taxi standplaats voor de deur. Zeer vriendelijk personeel, kamer is niet groot maar alles is aanwezig

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8

Silvia

Jun 2, 2025

·

Stayed 3 nights

Schöner Rooftop mit kleinem Pool.

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10

Michael

May 8, 2023

·

Stayed 2 nights

This was a great hotel all around. The hotel was very clean and the workout room, rooftop pool, and rooftop lounge area were all well-maintained and top of the line. The location was very close to Real Madrids stadium for a match and short taxi/long walk away from all the major sites. Would highly recommend this hotel for your next stay

10

Felismina

Aug 22, 2025

·

Stayed 2 nights

Extremely friendly service, great location, and excellent shopping!! Perfect location. The rooftop pool is such a vibe.

4

Alberto

Aug 22, 2024

·

Stayed 1 night

me dijeron en recepción que la piscina abría hasta 22:00 y cuando subí a las 19:00 no me dejaban pasar porque había un evento publicitario. No pude utilizar la piscina en plena ola de calor y era una de la razones por las que elegí el hotel.

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6

Jack

Aug 7, 2023

·

Stayed 1 night

This hotel is really nice and modern, breakfast was decent, not the best I have had but good, I would just advise you to stay well clear of this hotel if you are travelling with a car, parking is one of the most complicated things I have ever done in my entire life, the staff tried to be helpful but only gave half the instructions needed in order to make it more seamless, and finding the machine to validate your parking after paying reception was another task in itself, and please note the hotel charge 3x more than what you would pay if you download the parking company app.

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Cleanliness

Reviews consistently mention very clean rooms and public areas. A few guests reported housekeeping lapses or maintenance and cleanliness issues such as a dirty pool and, rarely, leaks.

Related guest reviews

10

Gisela R

Apr 6, 2025

·

Stayed 2 nights

Amazing stay! Beautiful stylish, modern and clean hotel with easy access to Madrid Metro

10

Mirian

Dec 8, 2025

·

Stayed 2 nights

Habitación impecable, muy limpio y super amables

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8

Kham olivia

Aug 26, 2025

·

Stayed 9 nights

Lovely hotel. It was clean and the breakfast was good. The staff were very friendly and smiling. There's a beautiful rooftop pool. The only negative is that the pool is quite small for the size of the hotel, and there's a lack of sunbeds and especially sun umbrellas

10

Amadeu

Dec 9, 2024

·

Stayed 1 night

Hôtel bien situé dans Madrid près du stade Santiago Bernabeu. Propre, accueillant et accessible. Chambre spacieuse et propre.

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8

Marcos

Nov 5, 2025

·

Stayed 2 nights

Clean rooms

8

jose

Jul 22, 2025

·

Stayed 4 nights

Buena ubicación pero el Servicio de limpieza de cuarto un desastre. Muy mal mantenidos los cuartos.

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10

Derek

Feb 3, 2023

·

Stayed 3 nights

Great hotel in an excellent location. Rooms are modern and very clean. Unlimited filtered drinking water on each floor was fantastic. Excellent gym. Can´t fault it. Will definitely stay again.

2

Leonard

Jul 22, 2025

·

Stayed 6 nights

For the price this hotel is not worth it. The service is almost hostile. And the the reception don't know what the booking departments are doing. We added nights. And it sais it was paid. But wasn't paid anyway. Then we got asked to go in and check in again. Went across town to do this. And when we arrive we didn't neet to. They shrugged their shoulders and not even an apology. After we paid the additional days I waited at the desk for 15-20 minutes while they fixed an issue that someone did. The room AC was barely working, we had it on 19 degrees and it never went below 25.. was hot throughout the stay. I complained twice but nothing. The "filtered' water taste like pool water. The pool is dirty and cloudy. We can up and there was a bunch of napkins floating around. In the reception the roof was leaking in. The only nice things was the pool area and the gym and the cleaning personal. The receptionist Sylvia shouldn't work in service. She is downright condescending and rude and take not responsibility. During check out. No thank you for staying or asking about the stay. Just: Done - you good to leave. For a 4star for this price this is the worst hotel I've spent money on.. and a lot of it could be better with some small changes in the staff and probably management

10

Claudia

Jul 8, 2024

·

Stayed 1 night

El hotel cuenta con una excelente ubicación, a unos pasos del estadio Santiago Bernabéu. Está rodeado de tiendas para hacer compras de todo tipo y restaurantes variados que ofrecen una amplia gama de opciones culinarias. Las instalaciones del hotel son maravillosas y siempre están limpias. El personal es muy atento y brinda un servicio excepcional. Las habitaciones son cómodas y están bien equipadas para garantizar una estancia placentera.

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10

Mary

Apr 23, 2024

·

Stayed 3 nights

Great location for us since we were there to see the soccer game, everything with close proximity. The hotel was very clean and smelled good all the time. Spacious rooms!

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Rooms

Rooms are modern and comfortable, with some spacious layouts, but several guests found them small for families, warm due to weak air conditioning, or affected by street or bar noise; a few noted dark windows, faulty electrics, or Wi-Fi issues.

Related guest reviews

10

Xiomara

Sep 23, 2025

·

Stayed 7 nights

great hotel, small rooms but good location

8

Antonio

May 17, 2025

·

Stayed 3 nights

Only complain was the WiFi wasn’t working

10

Griselda Yeraldi

Mar 19, 2025

·

Stayed 2 nights

Exelente service chambre très confortable. Le seul bémol le bruit extérieur pour les chambres que se trouvent dans les 3 premiers étages. Mais ça n’empêche pas de bien dormir dans le lit douillet et super confortable!

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6

Nammalvar

Jun 6, 2025

·

Stayed 2 nights

what I like is the Bed, shower and room. What I did not like is the first staff who assigned the rooms for us. Basically we are 8 adults and 1King+2 twin attached rooms. I dont know what he did, He just assigned 1 King & 2 twin room during checkin. I had to return the rental car and comeback, when I came back I saw 7 off them cramped in 2 rooms. There were Two reservations but he had done only 1 reservation fullfilled. I had to explain and show the details, then another front end associate understood the mistake and gave another 2 rooms. We had to move the luggages from 7th floor to 2nd floor. Vola! the staffs need to be educated. The front room has lots of noise due to the restaurants in the front

6

Juliette

Apr 6, 2024

·

Stayed 1 night

Rooftop/pool was closed but this was not mentionned when I booked. Check in was awfully slow. Breakfast was really good but on minus 2 floor with no day light. Room was very clean and comfortable but very small window so dark and I could hear the neighbors.

10

Maria

Jan 9, 2026

·

Stayed 8 nights

Room was spacious and clean. Staff was friendly.

6

john p.

Aug 18, 2025

·

Stayed 2 nights

The hotel was nice and really liked the family room - very convenient. We only spent 2 nights at the hotel and there was a heat wave at the same time. The A/C was poor and it was still hot in the room.

8

Elizabeth

Jun 7, 2024

·

Stayed 2 nights

Cute little hotel very close to the stadium with good options between. It is a night life area so it can get loud but it didn’t bother us too much as we were pretty jet lagged. Air in room is not like US air, it’s going to be warm in the summer. Be prepared. Otherwise a great spot with a free breakfast that was amazing and a lovely rooftop pool with a bar service. Recommend for any stay involving a concert or football game.

8

Tom

Mar 21, 2023

·

Stayed 3 nights

Overall an excellent hotel, with good service and excellent facilities. Unfortunately we had issues with the electrics in our room - phone charging points not working and light switches wired incorrectly. We reported the issue but it was not fixed and no gesture of goodwill offered. Would stay again but a tad disappointed.

10

Kent

Jun 6, 2025

·

Stayed 2 nights

A very nice room which was to be expected, a little cosy for 3 x people but perfectly fine for our short visit. A great location with easy access to public transport, shopping and restaurants. We had a really efficient check in despite being 3 x hours early thanks to reception staff. The free filtered water machine in the corridor was a great idea.

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Service

Most guests describe the staff as friendly, professional, and welcoming. However, recurring issues include booking and check-in errors, slow or unresponsive service (phones, room requests, restaurant and bar), and occasional rude interactions.

Related guest reviews

2

Freek

Nov 5, 2025

·

Stayed 2 nights

The staff did not find my booking in the system and took them 35 minutes to sort it out. Quite annoying as if I had booked directly this would not have happened

6

Nammalvar

Jun 6, 2025

·

Stayed 2 nights

what I like is the Bed, shower and room. What I did not like is the first staff who assigned the rooms for us. Basically we are 8 adults and 1King+2 twin attached rooms. I dont know what he did, He just assigned 1 King & 2 twin room during checkin. I had to return the rental car and comeback, when I came back I saw 7 off them cramped in 2 rooms. There were Two reservations but he had done only 1 reservation fullfilled. I had to explain and show the details, then another front end associate understood the mistake and gave another 2 rooms. We had to move the luggages from 7th floor to 2nd floor. Vola! the staffs need to be educated. The front room has lots of noise due to the restaurants in the front

10

Ørjan

Feb 5, 2026

·

Stayed 3 nights

Very professional and great service in every way!

10

Humberto

Jan 8, 2025

·

Stayed 1 night

Very nice staff...professional service...

10

Juan

Oct 5, 2025

·

Stayed 1 night

Staff was great and breakfast buffet was really good.

8

jack

Jun 30, 2025

·

Stayed 4 nights

Overall it was nice hotel with friendly staff…. However negatives were the lifts are slow and the room service the food was a let down… ordered a burger and the presentation was poor with maybe 10/12 fries on the plate and no ketchup etc etc so that could be better given the price plus no one picked up the phone several times over different days when we called reception

6

Juan

May 31, 2024

·

Stayed 2 nights

It was a very nice hotel staff was great but at first they could not find our 2 room reservation. They frequently mentioned that we booked through expedia i don't know why

6

Nicolas

Jun 3, 2025

·

Stayed 2 nights

My overall experience with the hotel was negatively impacted by the waiting time to get a bath soap dispenser refilled. In our 1st night we noted the dispenser was empty only at time we took the shower. We called right away, and never came to our room even called several times.

2

Leonard

Jul 22, 2025

·

Stayed 6 nights

For the price this hotel is not worth it. The service is almost hostile. And the the reception don't know what the booking departments are doing. We added nights. And it sais it was paid. But wasn't paid anyway. Then we got asked to go in and check in again. Went across town to do this. And when we arrive we didn't neet to. They shrugged their shoulders and not even an apology. After we paid the additional days I waited at the desk for 15-20 minutes while they fixed an issue that someone did. The room AC was barely working, we had it on 19 degrees and it never went below 25.. was hot throughout the stay. I complained twice but nothing. The "filtered' water taste like pool water. The pool is dirty and cloudy. We can up and there was a bunch of napkins floating around. In the reception the roof was leaking in. The only nice things was the pool area and the gym and the cleaning personal. The receptionist Sylvia shouldn't work in service. She is downright condescending and rude and take not responsibility. During check out. No thank you for staying or asking about the stay. Just: Done - you good to leave. For a 4star for this price this is the worst hotel I've spent money on.. and a lot of it could be better with some small changes in the staff and probably management

10

Chris

Jun 16, 2023

·

Stayed 3 nights

I have to say the staff where absolutely amazing. The front desk was super friendly. I'd like to also say that Sergio by the pool was super helpful. Jeronimo and Mishel on the mezzanine and Danny and Carlos on the main bar made me feel right at home while in Madrid all the way from Canada. It was so good to feel at "home" during my stay. Our rooms and the hotel where also top notch!! Thanks again, Chris from Canada 🇨🇦

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AI-generated summary based on recent guest reviews

Location

Excellent for events at the Santiago Bernabéu and close to the metro; convenient for exploring with quick transit links. Some noted it is not very central and mentioned scruffy surroundings, night noise, or homeless near the entrance.

Related guest reviews

10

Maria

Sep 28, 2025

·

Stayed 2 nights

GREAT LOCATION FOR A BUSINESS TRIP

10

Sharon

Jul 8, 2024

·

Stayed 1 night

The hotel was in close proximity to the stadium. The staff were extremely helpful. We loved the decor of the accommodations. Great roof top pool area as well. We ate lunch in the restaurant and that was excellent as well. Thank you Canapy for a wonderful stay.

10

Rachel

Feb 14, 2024

·

Stayed 4 nights

Hotel was conveniently situated short walk from Metro station and Bernabeu but the area around it was scruffy with homeless sleeping just down from the hotel entrance and broken paving slabs outside the hotel. Beggar came into hotel bar whilst we were eating and drinking one night asking for money.

10

Andres

Jun 10, 2024

·

Stayed 2 nights

Great location, hard to beat, hotel is very nice.

10

Maria

Nov 6, 2023

·

Stayed 3 nights

Perfekt beliggenhed til en fodboldtur til Real Madrid. Også tæt på Metro så let at komme til centrum.

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10

Sheri

Dec 28, 2024

·

Stayed 3 nights

Great customer care and welcome staff. Very nice hotel. Just wish it was closer to the city. Overall a great experience. Thank you.

8

Paul

Apr 22, 2025

·

Stayed 1 night

Nice hotel excellent location for visiting the Bernabéu

10

Houda

Mar 7, 2024

·

Stayed 2 nights

Walkable to the stadium! If you are planning to attend a soccer game, it is a good location.

8

Elizabeth

Jun 7, 2024

·

Stayed 2 nights

Cute little hotel very close to the stadium with good options between. It is a night life area so it can get loud but it didn’t bother us too much as we were pretty jet lagged. Air in room is not like US air, it’s going to be warm in the summer. Be prepared. Otherwise a great spot with a free breakfast that was amazing and a lovely rooftop pool with a bar service. Recommend for any stay involving a concert or football game.

8

Edward

Jun 5, 2024

·

Stayed 3 nights

We stayed at this hotel to attend the Taylor Swift concert at the Santiago Bernabéu stadium. The location was perfect for this event because it’s such an easy walk to get there. The room was spacious and clean. The water machines located by the elevator was really convenient for filling our water bottles. The outdoor sitting area and rooftop pool were also lovely and great options for downtime. The bar off the lobby had really nice small meals and was open late (at least for the post- concert rush). My only disappointment with this location was the homeless camped out and sleeping right in front of the hotel. We chose to walk around the other side and not take that side of the hotel for entry because it didn’t feel clean or safe. It appears everyone is just fine with that situation but for the price per night, it’s definitely disappointing.

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Dining

Breakfast is frequently praised for quality and variety, and many liked the restaurant and bars. Critiques include slow bar or restaurant service, a limited pool menu, a basement breakfast room without daylight, and underwhelming room-service or poolside food.

Related guest reviews

10

Sharon

Aug 14, 2025

·

Stayed 2 nights

Love the restaurant/bar; room was comfortable; nice rooftop terrace

6

Juliette

Apr 6, 2024

·

Stayed 1 night

Rooftop/pool was closed but this was not mentionned when I booked. Check in was awfully slow. Breakfast was really good but on minus 2 floor with no day light. Room was very clean and comfortable but very small window so dark and I could hear the neighbors.

8

Amr

Nov 18, 2024

·

Stayed 2 nights

Very well located fancy modern hotel, super comfortable room with very convenient amenities and huge bathroom / shower area. The hotel gym was efficiently equipped with new quality stuff and enough space. Breakfast choice was basic for the price but very good quality. Slightly overpriced, Overall excellent except the elevator is impractically slow

10

philip

Aug 15, 2023

·

Stayed 1 night

Fantastic service by the staff here. Loved the roof top pool and bar. Breakfast was good with a good range, but food from food truck and pool not great .

10

Lenka

Aug 19, 2024

·

Stayed 4 nights

The pool was a little bit small, but clean. Breakfast was delicious and the staff very kindly.

8

Elizabeth

Jun 7, 2024

·

Stayed 2 nights

Cute little hotel very close to the stadium with good options between. It is a night life area so it can get loud but it didn’t bother us too much as we were pretty jet lagged. Air in room is not like US air, it’s going to be warm in the summer. Be prepared. Otherwise a great spot with a free breakfast that was amazing and a lovely rooftop pool with a bar service. Recommend for any stay involving a concert or football game.

10

Juan

Oct 5, 2025

·

Stayed 1 night

Staff was great and breakfast buffet was really good.

8

jack

Jun 30, 2025

·

Stayed 4 nights

Overall it was nice hotel with friendly staff…. However negatives were the lifts are slow and the room service the food was a let down… ordered a burger and the presentation was poor with maybe 10/12 fries on the plate and no ketchup etc etc so that could be better given the price plus no one picked up the phone several times over different days when we called reception

10

Irina

Aug 16, 2025

·

Stayed 4 nights

El desayuno excelente: zumo de naranja natural, embutidos y quesos de la mejor calidad, fruta recién cortada, y mucha variedad de panes y pastas y el personal excepcional (en especial Sara de los desayunos). Nos ha encantado y ya estamos pensando en volver

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10

Carlos Henrique

Jan 3, 2026

·

Stayed 4 nights

Amamos hotel e toda estrutura ! Restaurante ótimo ! E um café da manhã incrível. Região com todas opções de compras e restaurantes.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $315	6 $339	7 $476
8 $434	9 $240	10 $281	11 $288	12 $324	13 $223	14 $214
15 $165	16 $218	17 $273	18 $938	19 $236	20 $943	21 $260
22 $183	23 $299	24 $487	25 $353	26 $286	27 $215	28 $207
29 $197	30 $203

Su	Mo	Tu	We	Th	Fr	Sa
		1 $192	2 $208	3 $192	4 $163	5 $168
6 $168	7 $168	8 $185	9 $204	10 $174	11 $180	12 $166
13 $191	14 $158	15 $177	16 $176	17 $178	18 $159	19 $148
20 $166	21 $150	22 $150	23 $150	24 $150	25 $150	26 $150
27 $150	28 $176	29 $177	30 $188	31 $200

Canopy by Hilton Madrid Castellana

Prices for Canopy by Hilton Madrid Castellana

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed

Room, 2 Double Beds

Room, 2 Double Beds, City View

Room, 1 King Bed

Family Room, Multiple Beds

Room, 1 King Bed, City View

Premium Suite, 1 King Bed

Premium Room, 1 King Bed, Corner

Suite, 1 King Bed

Premium Room, 1 King Bed, City View, Corner

Suite, 1 King Bed, City View

Family Room, Multiple Beds, City View

Room, 1 Queen Bed, Accessible

Guest reviews of Canopy by Hilton Madrid Castellana

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Canopy by Hilton Madrid Castellana

Considering this hotel for your Madrid trip?

Prices for upcoming dates

Business details