Thermae Sylla Spa & Wellness Hotel

The place is beautiful but that’s about it. We didn’t know you needed swim caps to get in pool. Not very friendly about that or anything else. Like a ghost town and average age is 80. Which is fine unless you have children like we do.

Property wonderful, clean, safe, well maintained. Minor annoyances included -hotel requirement for caps in pool...they should provide [charge in room rate] or tell guests up front, -some staff in breakfast room need to be better trained.

We visited the place for a romantic get-away. We are a couple in our early fourties’. Check-in was very quick. The room was cute, it had everything we needed. Pros: the room had a little fridge, empty though, where we could keep water bottles cold. There was plenty of warm water all day/night long. The swimming pools were lovely. We both did some spa treats, like massage, mud therapy, peeling, steam room etc. We were both very happy with the spa. Also the swimming pools were emptied and refilled on a daily basis. Snacks in the swimming pool were tasty and ingredients seemed fresh. The breakfast was very good. The room service was good. Cons: the room was not properly cleaned and definitely not at 5-star hotel standards. We mentioned to the reception that the floor had marks and I showed the receptionist a short video of me using a baby wipe rubbing the floor and the wipe coming really dirty. The receptionist seemed shocked and said the manager would call me to discuss, as it was important to them. He never did. Next day when we said the receptionist that no one had called us, she said that we have to let them know when we want to have a chat with the manager. We did not bother, as it was obvious that no one really cared for the cleanliness status. Also the hotel attracts older generation that use the thermal springs for therapeutic purposes, which is absolutely understandable, but might set different mood for the ones who are looking to spend the place for relaxation.

Small rooms, poor a/c, poor service

Excellent hotel with great service and accommodations. The only thing I didn't like was that the bathroom supplies were a bit skimpy: one tiny square of soap and small bottle of body wash. (These were good quality, but we could have used a little more of them). Also, could be nice to have a washcloth included with the towels.