Name: Fairfield by Marriott Inn & Suites Franklin Cool Springs
Address: 7086 Bakers Bridge Avenue, Franklin, Tennessee, United States of America, Franklin, Tennessee, US
Price range: $129–$233 per night
Rating: 9.13

What guests think

Across recent stays at Fairfield by Marriott Inn & Suites Franklin Cool Springs, travelers highlight clean, modern rooms, friendly staff, a convenient location near shops and restaurants, and a well‑liked free breakfast, plus handy covered parking and EV charging.

Multiple reviews note a very small pool and occasional closures, and a few mention elevator issues. While many staff interactions are warm and efficient, several guests report lapses such as incorrect room assignment, poor communication, or unresolved complaints about housekeeping and belongings. Some guests also cite thin walls and finicky heating or cooling. Expect a clean, modern stay with strong convenience, while staying mindful of pool size and service consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the covered parking and EV chargers, and some like the outdoor spaces. Repeated feedback says the pool is tiny and was closed at times, with occasional elevator issues.

Related guest reviews

6

S

Mar 10, 2024

·

Stayed 1 night

The elevator was not functioning, I'm handicapped and we were on the 4th floor. Front desk clerk was indifferent and rude. We should get a discount!

10

William

Sep 10, 2025

·

Stayed 1 night

Staff were great for check in, very mindful and polite. took care of me and checkin was very easy. breakfast was nice. bed was super comfy. will stay again. EV charging was a plus.

10

Nancy

Jan 5, 2025

·

Stayed 3 nights

Good place to stay for short trips. Nice location, 24 HR Gym, clean. We have stayed several times when visiting family. Welcoming foyer and business area.

10

Jennifer

Mar 25, 2023

·

Stayed 1 night

This hotel is new and very clean and comfy. They have a parking deck no extra charge. The breakfast is excellent. Beds are comfy. Large towels.

8

Jessica

Oct 20, 2025

·

Stayed 2 nights

Hotel was very clean. Room was very clean. Parking was easy inside covered garage. Very safe area.

8

Erica

May 24, 2023

·

Stayed 2 nights

Nice room and bathroom. Adequate/good breakfast, included with room price. The lobby sitting area was also cozy with a fireplace feature. Pool was TINY--I didn't use it but seems like a hot tub might have been a better option. Definitely can't swim in there!

10

Christi

Apr 6, 2025

·

Stayed 1 night

Very clean. The staff is wonderful. Nicely appointed rooms near lots of food options. Covered parking available.

8

Amanda

Apr 1, 2024

·

Stayed 1 night

I would have given this hotel 5 stars BUT the ONLY reason I booked this hotel was for the pool. Myself and another person in our party called before booking and again the day before our stay to make sure the pool would be open and we were assured it would be. It was not. We weren’t offered anything for the inconvenience either. Luckily another hotel in the area was kind enough to let us come over with our 4 broken hearted kids so they could swim. Other than that, it was a very nice stay. Comfy beds, clean, and the best complimentary breakfast I’ve ever had at a hotel.

10

Tamara

May 26, 2025

·

Stayed 1 night

Beautiful, clean, new, many places to sit and read, etc. Excellent coffee and breakfast. Love the rooftop patios.

10

Dennis

Jan 17, 2023

·

Stayed 1 night

EV charging a definite plus

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a consistent strong point across many stays. However, some guests reported housekeeping misses like poorly mopped floors, leftover items, or bathroom corners not cleaned, and occasional mid-stay service gaps.

Related guest reviews

10

Rebecca

Aug 16, 2025

·

Stayed 1 night

Property was in great condition and very clean.

10

Ruth

Jul 27, 2025

·

Stayed 1 night

Hotel was in a great location near mall and restaurants. Check in was fast and staff was friendly. The rooms are updated and clean. Beds are very comfortable.

8

Jessica

Oct 20, 2025

·

Stayed 2 nights

Hotel was very clean. Room was very clean. Parking was easy inside covered garage. Very safe area.

10

Jay

Oct 30, 2023

·

Stayed 3 nights

Clean and modern looks

8

Erica

Jun 26, 2025

·

Stayed 2 nights

They need a new method on mopping their floors. Because just spraying solution on the floor and mopping it up with a swifter wet cloth is not getting the floors clean. My children feet was black on the bottom from walking on the floors

6

Kathy

Apr 17, 2023

·

Stayed 3 nights

we loved the location and the room was very nice. only problems were with cleaning of our room. we were there 3 nights and had to go ask for our room to be cleaned the last eve. we went down every day for clean towels

8

Steven

Feb 25, 2023

·

Stayed 1 night

The bathroom floor was dirty in the corners, and behind the toilet.

10

Brian

Aug 11, 2024

·

Stayed 2 nights

This was a great stay. The rooms were very clean, facilities were clean as well, and the staff were awesome!! Highly recommend!! Franklin, TN is a great place.

2

Anthony

Jan 15, 2023

·

Stayed 19,371 nights

Repeatedly had to talk to staff about my stay 1sr day was booked under Expedia then I booked another day under hotel the day before I called and asks to have the same room on both days ok no problem. The morning after wake up to front desk asking are you planning on staying in the same room. Yes I said that before. They put my cr sit card on file the first day then on the 2nd day I get something from the store get a call sir we don’t have your cr sir card on fil. No communication between staff or writing not a I’m computer. Now let’s talk about room cleanliness first day got to room with a dirty towel on night stand from the room cleaners and then put some wine in fridge and found food from another guest in there. Never got our room clean from the first night cause again staff had no clue.

10

Takera

Nov 5, 2023

·

Stayed 2 nights

Great and very clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable with good showers, spacious layouts, and comfortable beds. A minority mention thin walls, tricky HVAC or heating, and occasional maintenance issues like door locks or a hard couch.

Related guest reviews

8

Raymond

Jan 7, 2023

·

Stayed 1 night

All was good except the couch was so hard you couldn't set on it the floor was more comfortable. Everything ealse was great 9th

10

Justin

Jan 16, 2024

·

Stayed 2 nights

Place looked brand new, very clean and updated. Rooms were spacious and the bathrooms were terrific.

10

Ruth

Jul 27, 2025

·

Stayed 1 night

Hotel was in a great location near mall and restaurants. Check in was fast and staff was friendly. The rooms are updated and clean. Beds are very comfortable.

10

Donna

Dec 1, 2025

·

Stayed 2 nights

Very nice, comfortable beds, clean rooms, great staff.

6

KIMBERLY

Jul 16, 2025

·

Stayed 3 nights

It was ok except the walls are very thin and could hear the noise from next door. Then when checking out the girl couldn’t figure out how to check me out and was very rude and it took her at least 5 minutes of typing won’t stay there again.

10

Valerie

Apr 8, 2025

·

Stayed 1 night

When I walked into the room, the temperature setting was at 61° AC. I tried to turn it up, but it was taking forever so I turned it off then when I went to bed, it was so cold that I had to turn on the heat.

8

Jill

Dec 13, 2024

·

Stayed 2 nights

The heat did not work very well. You could hear it constantly clicking on and off. And to get it to actually turn on you needed to turn the temp up to 80. We justbwanted the room around 70, so after it ran for a bit if you turn the temp back down to 75 it would shut off again. I think the heat was blowing directly on the thermostat. Besides this, it was a really nice place and we enjoyed staying there. Everyone was very nice and helpful.

10

Heather

Apr 30, 2023

·

Stayed 3 nights

The bathroom looked new. Good water pressure in the shower. The beds were semi-firm. The A/C was quiet. The hotel is well taken care of. I will definitely stay here again.

10

keith

May 25, 2024

·

Stayed 1 night

We just stopped here for one night but it was so clean and comfortable. The breakfast was good with variety. My only complaint would be the door in room 201 wouldnt open or close easily, nor could we lock it. But we felt very safe here so we didnt really worry about it. We will stay here in the future.

8

gail

Jun 12, 2023

·

Stayed 1 night

I was surprised it was rated 8.2. I would have put it more at a6. Pool too small, noisy, old air conditioning

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AI-generated summary based on recent guest reviews

Service

Many reviews praise friendly, professional staff and easy check-in. Others describe notable issues, including a wrong-room keying, rude or indifferent interactions, communication problems, and unresolved incidents about belongings, so experiences can be inconsistent.

Related guest reviews

6

S

Mar 10, 2024

·

Stayed 1 night

The elevator was not functioning, I'm handicapped and we were on the 4th floor. Front desk clerk was indifferent and rude. We should get a discount!

10

Jordyn

Apr 11, 2025

·

Stayed 1 night

Venus was the best!! She helped us with EVERYTHING!!!

2

Stephani

Aug 23, 2023

·

Stayed 1 night

It was an awful experience and left us nearly stranded out of state when they charged us for a room when we had prepaid. They were rude from the very first interaction we had and more than once insinuated that we were lying despite having proof. They were unwilling to work towards a solution or ask for help from higher management without us basically having a meltdown. It was very upsetting on a trip that was meant to be a celebration.

10

William

Sep 10, 2025

·

Stayed 1 night

Staff were great for check in, very mindful and polite. took care of me and checkin was very easy. breakfast was nice. bed was super comfy. will stay again. EV charging was a plus.

10

Lakeshia

Sep 2, 2025

·

Stayed 2 nights

Everything was amazing from the sweet GSR's at check in and out ,to the amazingly clean rooms,and yummy full breakfast. I will definitely will be back.

10

Israel

Jun 30, 2025

·

Stayed 2 nights

We had a great experience at check in at the property with Bee i believe her name was at the front desk . She was super nice to talk to and very polite and courteous ! Thank you for the great customer service

6

KIMBERLY

Jul 16, 2025

·

Stayed 3 nights

It was ok except the walls are very thin and could hear the noise from next door. Then when checking out the girl couldn’t figure out how to check me out and was very rude and it took her at least 5 minutes of typing won’t stay there again.

10

Sarah

Aug 17, 2025

·

Stayed 1 night

The front office staff were so nice!

8

Debra

Aug 7, 2025

·

Stayed 1 night

I was happily surprised that there is a parking garage attached to the hotel, so the college apartment furnishings that were crammed into my vehicle stayed out of the sun. I gave only 4 stars for safety because we had a problem with check in. We were given key cards to our room. When we got to the room (pretend it is room #810) the key cards did not work. The keypad on the door of room 810 flashed yellow. We returned to the front desk and told the staff who had checked us in that these keys did not open the door to that room. She reprogrammed the cards. We were able to open the door to room 810 and discovered the room was OCCUPIED. Thankfully no one was in the room but we saw their luggage and shopping bags. We returned to the front desk and explained the problem. We were given key cards to room 812, next door to the room we had just accessed. You can bet I deadlocked the door to our room as soon as we entered. I felt bad for entering the room next door. If someone did that to my room, well, you can imagine the feeling of violation. Not good, Fairfield Inn!

2

Christopher

Feb 25, 2023

·

Stayed 1 night

Staff removed my personal items (3 days worth of dirty clothes) from my room while i was at work. They claimed they thought i had checked out however my key card worked fine when i returned from work. They claimed there was nothing in my room and the manager said he confirmed it. Hotel manager said they followed procedures although door entry key only showed me and housekeeping entered the room. Whoever it maybe, housekeepers or the managers, someone there isnt a honest person. Hotel manager did nothing to remedy the situation nor did he call me as the staff repeatedly told me he would. I spent the next morning shopping for clothes just so i could finish the work week, instead of attending my work meetings. No one in my company or I will be staying here again. I also hope my dirty underwear was useful to whomever took them

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AI-generated summary based on recent guest reviews

Location

Location is consistently praised as convenient and safe, close to shopping, restaurants, and highways, and a reasonable drive to Franklin and Nashville. Several find it walkable to nearby amenities.

Related guest reviews

10

John

Jul 31, 2025

·

Stayed 2 nights

Everything was clean, fresh and great beds. The location was perfect for shipping, good choices for food. Close to Franklin and not far from Nashville.

10

bryan

Aug 9, 2025

·

Stayed 1 night

Great location for overnight stopovers.

10

David

Jun 4, 2024

·

Stayed 3 nights

Very convenient walking distance to everything you could possibly want

10

Vicki

Mar 3, 2025

·

Stayed 1 night

Nice comfortable room in an area close to restaurants and shopping walking distance

10

Ruth

Jul 27, 2025

·

Stayed 1 night

Hotel was in a great location near mall and restaurants. Check in was fast and staff was friendly. The rooms are updated and clean. Beds are very comfortable.

8

Jessica

Oct 20, 2025

·

Stayed 2 nights

Hotel was very clean. Room was very clean. Parking was easy inside covered garage. Very safe area.

10

katherine

Apr 29, 2024

·

Stayed 4 nights

The location was an excellent choice for locating a hotel in the area. It was close to restaurants and shopping. It wasn't that far from activities near Franklin and Nashville. The HW wasn't that far when we departed for home!

10

Virginia

Aug 6, 2023

·

Stayed 3 nights

This hotel is in a great location for shops and restaurants. It's beautiful and comfortable. The staff is incredibly friendly and helpful.

10

Carlos

Apr 28, 2025

·

Stayed 4 nights

The location couldn't be better

10

Olivia

Jul 7, 2025

·

Stayed 1 night

Excellent hotel! it's very quiet, well-kept and has a convenient location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as plentiful, varied, and tasty, with good coffee. A few mention early hours or items cleared before posted times.

Related guest reviews

10

Dominique

Aug 22, 2023

·

Stayed 1 night

The property, building, and hotel room were all very clean and cozy. Breakfast was AMAZING (so many options). Would definitely recommend.

10

Lakeshia

Sep 2, 2025

·

Stayed 2 nights

Everything was amazing from the sweet GSR's at check in and out ,to the amazingly clean rooms,and yummy full breakfast. I will definitely will be back.

10

Jennifer

Apr 27, 2024

·

Stayed 1 night

Excellent hotel. Always clean. Large towels. Great breakfast.

10

erin

May 26, 2025

·

Stayed 3 nights

This hotel was perfect for our quick trip from Florida! The location was central to Nashville (only about 15-20 min away) and Franklin. One of the managers, Venus Mancera, went out of her way to make sure our Memorial Weekend was the BEST and it was! Our room was great - spacious, clean and comfortable! We had 2 queen beds and the pullout sofa which was perfect for our family of 4 including 2 grown teenagers. The staff was friendly and the breakfast had enough choices for my hungry teenagers. Not to mention never ending coffee which we indeed needed! Loved having this hotel as home base for a few days and would stay again in a heartbeat!

8

Tracy

Jul 3, 2023

·

Stayed 3 nights

Cleaning staff didn’t bother to come into our room to remove trash or make beds in middle of our stay. Posted signs said breakfast open til 930 weekends and 9 am weekdays. Down before that time and staff had already cleared away breakfast items. Disappointed. Pool was small. Like large jacuzzi- temp of water was tepid, not cool and refreshing and not warm and relaxing. Somewhere in middle like someone had just peed in it

10

Julie D

Apr 6, 2025

·

Stayed 3 nights

The hotel and staff were fantastic. The only thing I would change is the breakfast hours. Too early for me.

10

Tanya

Jun 13, 2023

·

Stayed 5 nights

Great stay. Clean hotel. Good breakfast. Nice employees. No complaints. Would stay there again.

10

Tamara

May 26, 2025

·

Stayed 1 night

Beautiful, clean, new, many places to sit and read, etc. Excellent coffee and breakfast. Love the rooftop patios.

10

keith

May 25, 2024

·

Stayed 1 night

We just stopped here for one night but it was so clean and comfortable. The breakfast was good with variety. My only complaint would be the door in room 201 wouldnt open or close easily, nor could we lock it. But we felt very safe here so we didnt really worry about it. We will stay here in the future.

10

James

Oct 13, 2025

·

Stayed 2 nights

The breakfast buffet was plentiful and well prepared

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AI-generated summary based on recent guest reviews

Month	Average price
January	$130
February	$149
March	$154
April	$157
May	$151
June	$152
July	$156
August	$126
September	$138
October	$165
November	$148
December	$126

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $198	15 $190	16 $204	17 $169	18 $162	19 $162
20 $157	21 $152	22 $153	23 $163	24 $153	25 $163	26 $163
27 $133	28 $233	29	30 $192

Su	Mo	Tu	We	Th	Fr	Sa
				1 $182	2 $182	3 $187
4 $167	5 $158	6 $206	7 $158	8 $167	9 $221	10 $220
11 $129	12 $172	13 $182	14 $182	15 $207	16 $165	17 $183
18 $173	19 $184	20 $194	21 $182	22 $184	23 $223	24 $184
25 $177	26 $177	27 $207	28 $216	29 $182	30 $182	31 $189

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Suite, Multiple Beds, Hearing Accessible (Accessible Bathtub)

Suite, 1 King Bed with Sofa Bed, Hearing Accessible (Roll-In Shower)

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Suite, Multiple Beds

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Fairfield by Marriott Inn & Suites Franklin Cool Springs

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Prices for upcoming dates