Fairfield by Marriott Inn & Suites Franklin Cool Springs

awful

Super Breakfast, Clean room

Friendly staff. Convenient location. Good breakfast.

Staff at check in. I had already paid for my 2 night stay through Hofels.com and the front desk charged me $20 per room for incidentals which was fine but another $210. He said “his computer told him I owed”. I never understood him to say he was charging me $210 when I swiped my card and it didn’t appear on the screen either

This hotel has large rooms, very good breakfast, tiny pool and free parking. The guest experience could be much better if air conditioner could be turned off. The control panel on the wall actually has "off" position, but the conditioner is never off. In the "off" position, the conditioner is still blowing air to the room neutral temperature, but it is so noisy!!! It was hard sleeping at night in such noise, ear plugs did not help. Front desk receptionists told that all conditioners in all rooms work this way blowing air even if the controller set to off. I stayed in many other Mariott hotels, but never had such weird problem with air conditioners.